M J Christophers & Son

Where reputations count.

Quarry Park Road, Newquay
Cornwall

TR7 2NP

Removers - Removals Companies

www.mjchristophers.co.uk

Email This Business

Tel 01637 872529

Listed under: Removers / Removal Companies

99% recommended Rating 9.8/100
411 reviews since 2017

Satisfaction Ratings

Overall Rating	9.8 /10
Based on 411 reviews since 2017

Sales & Support	9.7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.8/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.9/10
The staff were presentable punctual and polite

Value	9.6/10
The price represents value for money

Recent Reviews

" MJ Christopher�s we�re very professional in all aspects of the move and the men on the day were excellent in both the packing and moving" more

" As I said they were a very calm team very friendly and worked very hard to keep it in the time frame. I was amazed how they managed to fit all the stuff in the van which was a work of out. The packing...." more

" What a wonderful company to work with everything on time and such considerate staff cannot praise them enough, if our Estate Agent was only 25% as efficient our move would have been faultless " more

" Excellent service and a delight to deal with. Would definitely recommend to anyone. Delighted with every aspect of the service." more

About Us
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Legal Name: M J Christophers & Son.

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Review 28 Jun 2022 Recommended by customer in PL26 My Age: 70 + I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

All went well

"MJ Christopher�s we�re very professional in all aspects of the move and the men on the day were excellent in both the packing and moving"

Team:
Mike Nick and Luke

REPORT THIS REVIEW

Review 24 Jun 2022 Recommended by customer in TR8 My Age: 70 + My level of experience of similar services: Average I haven't used this business before business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

A challenging neighbour decided he wanted to move his car, having warned of move in advance but removal owner very politely moved his van even though the neighbour waited until he parked up. Move went ahead after that incident without any hitches the chaps were polite, professional, and kept my stress levels low and calm due to them.

Cost: £1104

"As I said they were a very calm team very friendly and worked very hard to keep it in the time frame. I was amazed how they managed to fit all the stuff in the van which was a work of out. The packing was very professional and the team were very pleasant to deal with I think they were worth every penny!"

Team:
Mike Nick Luke

REPORT THIS REVIEW

Review 22 Jun 2022 Recommended by customer in FY8 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: 1 - 5 years business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

From Carbis Bay to store and then to the North West

Cost: £3500

"What a wonderful company to work with everything on time and such considerate staff cannot praise them enough, if our Estate Agent was only 25% as efficient our move would have been faultless
"

Team:
Without doubt they were all great

REPORT THIS REVIEW

Review 22 Jun 2022 Recommended by customer in TR6 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Arrived on time and very efficient packing.

"Excellent service and a delight to deal with. Would definitely recommend to anyone. Delighted with every aspect of the service."

REPORT THIS REVIEW

Review 22 Jun 2022 Recommended by customer in TR4 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A very good experience from start to finish. We chose to pack our effects into boxes we collected before the date. MJ Christophers team arrived promptly, listed to what we wanted moved, which was everything, and started. Floor covering was laid, furniture covered for protection and it was all put in the back of the removal lorry without fuss. At the destination the whole thing was in reverse. Nothing was too much trouble. Very, very professional and would thoroughly recommend MJ Christophers as a Company and professional team.

"From the very first appointment to the moment the team had finished and drove off 5he whole experience was very professional and reassuring. Everything was explained and what was expected was clearly outlined.
A very easy move at a time that can be quite stressful.
MJ Christophers gave over an air of confidence and quiet professionalism."

Team:
Mike, Nick, Luke

REPORT THIS REVIEW

Review 22 Jun 2022 Recommended by customer in SE23 I'm: Male business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Stored furniture picked up from Truro and brought to our new London home.

"Friendly, professional and very efficient."

REPORT THIS REVIEW

Review 22 Jun 2022 Recommended by customer in TR11 I'm: Male business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Complicated move involving four locations and storage with initial move in December and out of store in May

Cost: £3000

"Have used them often they are excellent"

Team:
Adrian

REPORT THIS REVIEW

Review 13 Jun 2022 Recommended by customer in TR4 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I have known this business: Under 1 year business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

MJ Christophers arrived promptly at the appointed time and confirmed what was expected.

"The removal out was professional and very carefully undertaken. Absolutely no marks were left on the walls and furniture treated with respect.
Unloading and locating items at our new property was again without fuss.

Everything went vedy smoothly and we would highly recomend MJ Christophers as a removal firm of choice.

From the original appointment to the final item offloaded the entire experience was very professional and gave an air of confidence.
MJ Christophers worked really well as a team.
At the first meeting we chose to box everything ourselves so when Ccnristophers arrived everything was ready to be moved, it really helped speed things up. The company had theboxess, bubble wrap and tape ready for collection in plenty of time for us to collect.

"

Team:
Mike, Nick and Luke worked really well as a team

REPORT THIS REVIEW

Review 13 Jun 2022 Recommended by customer in TR13 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We had to move from a large 4 bedroom detached house in Hertfordshire to a similar house in Cornwall. We had a lot of stuff some of which were normal but a few that were not and also a lot of garden pots and equipment.

Cost: £9000

"The team were amazing. So patient and careful with our worldly goods. They packed everything except us and the cat! They were very careful when moving our heavy items including my gym equipment which was very heavy and bulky. They had to take furniture apart and rebuild and work out how to move a very big pergola with a slatted roof which involved taking it apart and rebuilding it in Cornwall. Nothing phased them. Wouldn�t hesitate to use them again. Our move wasn�t easy. Had to have a tranship as new house was down a very narrow lane but they were so professional and not one mishap with any of our stuff."

Team:
Mike Adrian & the quiet one! Sorry cant remember his name

REPORT THIS REVIEW

Review 18 May 2022 Recommended by customer in tr71 My Age: 50 - 59 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Mike and his team did an excellent job of getting everything to our new home . Beds and wardrobes taken apart and reinstalled , furniture and belongings all packed up and taken with minimal stress or bother .

Cost: £1400

"I can�t thank them enough for making a potentially super stressful day pretty easy for us .
Everyone in the office was helpful getting our quote together and making sure we had all the packaging materials we needed . I would have no hesitation recommending them and will certainly be using them the next time we move"

REPORT THIS REVIEW

Review 17 May 2022 Recommended by customer in PL14 I'm: Male business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

moved from a one bedroom flat to a three bedroomed house

Cost: £648

"everything was very clear, precise and quick.
my furniture was moved with care and nothing was damaged.
The removal guys were very helpful and nothing was too much trouble"

Team:
Mark and Lee

REPORT THIS REVIEW

Review 17 May 2022 Recommended by customer in TR8 I'm: Male business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Empty and put into storage our house on 4 floors (with a challenging staircase), including packing the kitchen and Storeroom. All done in 1 day, then all returned safely to our new house 6 months later

"Delighted, have used them for previous moves and have had a pleasant not stressful move, thanks."

REPORT THIS REVIEW

Review 5 May 2022 Recommended by customer in TR8 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

A 300 mile move, 10 months storage and another pick up part way through to join main storage

"I wouldn�t use anyone else. They made a delayed move as easy as it could be. Helpful, cheery and all round good chaps. Good telephone updates."

REPORT THIS REVIEW

Review 5 May 2022 Recommended by customer in EX20 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

FROM SURREY TO DEVON

"THE REMOVERS WERE VERY POLITE, EFFICIENT AND WORKED VERY FAST. OUR FURNITURE WAS PUT INTO STORAGE FOR 5 MONTHS AND WE WERE PLEASED THAT THERE WERE NO CASUALTIES WITH REGARD TO DAMAGE OR BREAKAGE.
OUR COTTAGE WAS SITUATED IN A NARROW LANE AND FURNITURE HAD TO BE TRANSHIPPED FROM LARGER VEHICLE TO SMALLER VAN, ALL WENT VERY WELL.
THOROUGHLY RECOMMEND THIS COMPANY."

Team:
MIKE/ADRIAN

REPORT THIS REVIEW

Review 4 May 2022 Recommended by customer in TR15 My Age: 50 - 59 I'm: Male My level of experience of similar services: Below Average I have known this business: Over 10 years business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from a cottage to a terraced house 6-7 miles away.

"We can't fault the service from the chaps who did the lugging to the people in the office - everyone very helpful, polite and professional. There were last minute dramas re dates and the office staff were very understanding. We have a lot of stuff and the guys worked so hard moving us on the day. Can't fault and would have no hesitation in recommending Christopers"

Team:
Zena, Mike - didn't get names of the guys on the day

REPORT THIS REVIEW

Review 20 Apr 2022 Recommended by customer in PL33 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was from Newmarket, in Suffolk, to North Cornwall. We received a quote from each end and Christophers was half the price.

Cost: £3000

"From Christophers' swift response to my initial enquiry, theough all conversations with the office, the removal team's work and then the final bits and pieces, all people were a delight to work with. They said what they would do and did exsctly what they had said. Timings were to the minute, genuine care was shown to property and my elderly mother moving across the country.
Thoroughly recommend."

REPORT THIS REVIEW

Review 18 Apr 2022 Recommended by customer in TR7 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

After receiving several like for like quotes, we decided to use M J Christophers. Their storage facilities were what swayed it, and I�m glad. 8 weeks turned to several months.

"The advice they give you in relating on how to pack is invaluable- as indeed we found out 8 months later when we got it back. Nothing missing or broken. The care they put in when wrapping your TV�s, Mirrors, Artwork is second to none. The time frame is accurate and they turn up on time- a rarity these days! We wouldn�t hesitate to recommend them.

For what can be the most stressful thing you can do, M J Christophers make the job look easy and it runs like clockwork. They are a well oiled machine who are excellent at what they do. The products they give you to pack with, are fit for purpose and durable. Any query - no matter how trivial is dealt with professionally and swiftly, the company is a joy to deal with. Your home is treated with respect, and the removal teams make short work of loading up the wagon(s)."

Team:
Mike, Deborah

REPORT THIS REVIEW

Review 15 Apr 2022 Recommended by customer in TR11 My Age: 60 - 69 I'm: Female My level of experience of similar services: Above Average I have known this business: Over 10 years business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	5/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	5/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Local move with a few items into a storage unit. Packing of large canvas and framed paintings as well as Grandfather Clock

"A delightful crew who worked hard in difficult circumstances, and although a late final night, did fulfil the brief. The contract had been to supply 2 small vans for 2 days. For reasons that were not made clear, only one van was supplied for the 2 days. The crew were tremendous, but the experience was coloured by the stress caused by the lack of the extra van."

REPORT THIS REVIEW

Review 14 Apr 2022 Recommended by customer in PL14 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I have known this business: Under 1 year business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from Bristol to Cornwall.

Cost: £1840

"Everything from initial enquiry to the move itself was dealt with in a professional, efficient, carefull and polite way."

Team:
unaware

REPORT THIS REVIEW

Review 14 Apr 2022 Recommended by customer in BA15 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: 5 - 10 years business M J Christophers & Son https://www.referenceline.com/removers_removals_companies-in-cornwall-mjchristophersson-76908

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Large move that was needed to be done with very little notice.

Cost: £4500

"Brilliant company who we have used before and will use again.
They are highly accommodating and made sure they meet our deadlines even though they had to work through a weekend."

Team:
Zena and Mike

REPORT THIS REVIEW

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