M J Christophers & Son

Quarry Park Road, Newquay
Cornwall

TR7 2NP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.7/10
187 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 187 reviews since 2017
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property
 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed
 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite
 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Excellent service and friendly experienced staff."   more
 
" Excellent Service as always"   more
 
" We were extremely pleased with the service we received. Staff very polite and helpful. "   more
 
" M. J. Christophers were able to accommodate our move at very short notice. We had an extremely stressful time packing so greatly appreciated the calm and professional way that Barry and Aaron went abo...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 97%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 98%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 8
arrived 20
Barry 10
belongings 11
boxes 14
brilliant 9
care 26
careful 9
carefully 8
Christophers 59
clear 8
competitive 8
Cornwall 12
courteous 8
damage 12
damaged 8
easy 15
efficient 30
Excellent 35
experience 15
extremely 15
finish 16
friendly 43
furniture 22
good 27
great 27
guys 14
hard 25
helpful 60
highly 20
Mike 12
MJ 16
packed 14
Packing 15
polite 35
professional 50
property 16
recommend 51
recommending 12
removal 46
removers 12
service 49
storage 22
stressful 17
team 26
Thank 14
thanks 12
trouble 16
working 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Sep 2019
Recommended by customer in TR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To store and from store to new address

"Excellent service and friendly experienced staff."
 
 
 
 

Review 9 Sep 2019
Recommended by customer in TR7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This is the third time that Christophers have moved us, and yet again they were superb. Adrian & Aaron did a wonderful job and took care of our furniture very well.
 
Cost: £579
 

"Excellent Service as always"
 
 
Team:
Adrian & Aaron
 
 
 

Review 6 Sep 2019
Recommended by customer in PL26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1752

"We were extremely pleased with the service we received. Staff very polite and helpful. "
 
 
 
 
Team:
Adrian Daniel
 
 
 

Review 2 Sep 2019
Recommended by customer in ex23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic move from London to Bude in cornwall
 
Cost: £3160
 

"M. J. Christophers were able to accommodate our move at very short notice. We had an extremely stressful time packing so greatly appreciated the calm and professional way that Barry and Aaron went about loadingand unloading our possessions, always offering helpful suggestions and dealing with difficult items without complaint."
 
 
Team:
Barry and Aaron
 
 
 

Review 31 Aug 2019
Recommended by customer in TR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Primrose Meadow, Moorland Road Indian Queens

"We were supplied three guys to help us move who were very hardworking, friendly and informative. They took great care moving our possessions from our old home and into our new one. However I made the mistake of not informing Christophers of some unexpected items that needed to be moved and some that were included on the itinerary but had been moved out already beforehand resulting in an additional charge. It could have been a bigger issue if a smaller removal lorry was used, fortunately a larger one was allocated. I should have re-read the instructions carefully in the days leading up to our move to avoid this situation."
 
 
Team:
Barry, Thom and Arron.
 
 
 

Review 27 Aug 2019
Recommended by customer in SO21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from Cornwall to Hampshire with the packing and loading taking two days, the removal vehicle to Hampshire taking half a day. The unloading took the remainder and two men slept in the van overnight
 
Cost: £3366
 

"The whole exercise was successful and all the people involved were extremely helpful and efficient."
 
 
Team:
Adrian, Barry and Tom
 
 
 

Review 16 Aug 2019
Recommended by customer in Corn
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MJ Christophers carried out commercial removal, this involved the delivery of items to multiple sites across the country.

"Excellent in all areas, from the initial enquiry to the guys working hard in hot conditions to deliver the items. Always helpful and flexible as required, reacting in a positive manner to overcome problems that arose."
 
 
 
 

Review 14 Aug 2019
Recommended by customer in PL27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a move of 300 miles approx. The lorry arrived at the designated time the two removal men were polite and courteous after quickly making an assessment of our home and contents, the lorry was planned, organised and precision loaded. Taking care to protect our contents during transportation. They worked continuously throughout the day taking care not to damage the property or the contents.
When we arrived the following day at our new property with the keys the lorry was already in position to unload. This again was to the required rooms and great care was taken. Excellent service.
 
Cost: £2264

"Our firs move in 39 years, we were both apprehensive about how the move would take place. After filling in the form supplied by M J Christophers we were contacted by an estimator who asked about the sizes of the cartons and furniture. He was then able to let us know straight away there would be a lorry available of the size required on our requested day.
When the removal men arrived Barry and Baron took over the move completely. After reassuring us that everything was just fine.
We were amazed how efficiently they both worked. Our load was quite low in furniture but high in curtains many which contained China all credit goes to Barry and Aaron. as we did not have one breakage. We would highly recommend M J Christophers and son for their professional approach to removals from the office staff special mention to Zeena for the special help given over the phone. To the safe delivery of our possessions at our new property. "
 
 
 
 
Team:
Barry Aaron
 
 
 

Review 14 Aug 2019
Recommended by customer in TR12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Right from the first quotation visit to saying goodbye at my new place everything was absolutely great. No problems at all. The staff were very friendly and helpful also very very hardworking. The best removers I've ever encountered."
 
 
Team:
Sorry but I can't remember.
 
 
 

Review 5 Aug 2019
Recommended by customer in DY7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Cornwall to the Midlands
 
Cost: £2249
 

"It was an absolute pleasure to deal with this company from start to finish. Mike Christophers was very polite when he visited us and very clear about everything.
On removal day, Mike, Barry and Aaron turned up punctually and moved everything with the minimum of fuss and the maximum of efficiency. Nothing was too much trouble for them and they were all extremely courteous and polite throughout.
At the new house, only Barry and Aaron were involved and again they were punctual and efficient. The stairs in the house were not easy to negotiate as it is quite old but there were no complaints from either of them.
All items were moved in with no damage caused.
A real bonus for us in our dealings with Christophers was the fact that, despite not being able to exchange contracts until one working day before moving, the company was very patient with us. This was a big comfort and a number of other removers in Cornwall would not allow us to book until we had exchanged, which would have been impractical in our situation."
 
 
Team:
Mike, Barry, Aaron
 
 
 

Review 2 Aug 2019
Recommended by customer in SG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed furniture from house, took it into storage, and eventually delivered it to new house 300 miles away.

"Supremely professional throughout. The care taken in packing our 78 records was jaw-dropping!"
 
 
 
 

Review 1 Aug 2019
Recommended by customer in TR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very well. They had problems, due to cars being parked. It sorted they would have to carry objects across the road. They parked in the middle of the road and they provided a way to reach the pavement! Well done by Mark and Tom.
 
Cost: £755

"Mark and Tom introduced themselves. They inspected the bungalow and set to. They came on time. Fortunately, 3 of our children came to help. They finished about 5.30pm I would recommend Christophers to anyone. Mark and Tom were exceptional. "
 
 
 
 
Team:
Mark Thomas
 
 
 

Review 31 Jul 2019
Recommended by customer in TR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was moving from the marital home, after separation from my husband,to a rental property for a 6-month period prior to the completion of a new-build house. All my possessions were to be removed before my husband moved out so there were very specific instructions for the removal team. I had elected to do most of the packing myself, but the team kindly export packed pictures/lampstands/furniture on the day.
 
Cost: £960
 

"The removal team were extremely efficient, kind, patient and most understanding of the emotional situation I was facing. The office staff were also very kind and co-operative, given that we had very short notice to move out. I have used this company before, they were brilliant then and they continue to be so now. Truly professional."
 
 
Team:
Mike, Debra and Mark & his team
 
 
 

Review 25 Jul 2019
Recommended by customer in PL25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved on a very wet day, but the crew kept their smiles all day long. An excellent service and I would thoroughly recommend them to anyone. Truly value for money. Thanks MJ Christophers
 
Cost: £990
 

"An excellent service from all at MJ Christophers from start to finish.
It was a very wet day but the crew kept their smiles all day long.
I would highly recommend this company
Thanks you all at MJ Christophers"
 
 
 
 

Review 25 Jul 2019
Recommended by customer in TR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving my furniture and belongings from storage in Suffolk to new home Cornwall.
 
Cost: £2000
 

"l, I found Christophers very helpful from start to finish. The lads were very good especially as I had a lot of small boxes to cut down weight to carry. They endured the rain at both ends (typically in the middle of a dry spell). Mine was just a return delivery on an otherwise empty lorry, which saved me some money. I would recommend them."
 
 
Team:
Zena, Daniel and Adrian plus others whose names I don’t recall.
 
 
 

Review 22 Jul 2019
Recommended by customer in TR7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We relocated from up country to Cornwall. We moved from a 3 bed cottage to a 4 bed house.

"We were really impressed with Christophers. They were always really helpful on the phone throughout the booking process and were flexible providing us with several quotes to cover all potential outcomes and issues we had with move. On the moving day they arrived bright and early and were keen to get started. We had Barry and Tom the first move into storage. We then had Barry again and Aaron for the move into our house. All were very efficient and worked so incredibly hard! They were very professional and happy to advise on packing/dismantling larger items when we needed it. All of our belongings arrived at their final destination intact and they even ensured doors and staircases were covered to avoid any damage when moving larger items in/ out of the house. I would definitely recommend them to anyone moving house and my parents are hoping to book them for their upcoming move too!"
 
 
 
 

Review 18 Jul 2019
Recommended by customer in PL15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to house locally, but with trans-shipping requirement due to restricted access.

"Super staff, super company, super happy customers!"
 
 
Team:
Mark and two others who's names we have forgotten.
 
 
 

Review 16 Jul 2019
Recommended by customer in tr72
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional and reasonable cost. Prompt and hard working. Recommended.

"No complaints. The whole move was very smooth and went well. Ver helpful staff."
 
 
 
 

Review 16 Jul 2019
Recommended by customer in EX22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
M J Christophers & Son made our move from North Norfolk to Devon seamless and pain-free.
 
Cost: £2900
 

"Everything went to plan. The crew was polite and helpful at all times. Couldn't have been a better experience."
 
 
 
 

Review 8 Jul 2019
Recommended by customer in PL27
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to house move within the local area. Limited access at new house which was handled professionally and smoothly.

"Christophers were very flexible and accommodating. Nothing was too much trouble, and the whole team with whom we came into contact were courteous, friendly and maintained their sense of humour throughout a long day!

We would certainly recommend them to others without reservation."
 
 
 
 
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