Satisfaction Ratings |
|
|
|
Sales & Support
|
10/10
|
 |
The advice and information was helpful and all correspondence was easy to understand
|
|
Packing & Handling
|
10/10
|
|
The firm took care in packing and handling our property
|
|
Collection & delivery
|
10/10
|
|
Our property was collected and delivered as agreed
|
|
Service
|
10/10
|
|
The staff were presentable punctual and polite
|
|
Value
|
10/10
|
|
The price represents value for money
|
|
Show All
|
|
|
|
|
|
Code of practice
|
Yes
|
Before the move, did your remover make you aware of the Code of Practice?
|
|
Description
|
Yes
|
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
|
|
Loss or damage
|
Yes
|
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
|
|
Claims timing
|
Yes
|
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
|
|
Cancellation
|
Yes
|
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
|
|
Protection options
|
Yes
|
Before the move, did your remover explain your insurance or other protection options?
|
|
Claims procedure
|
Yes
|
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
|
|
Advance Payment Guarantee
|
Yes
|
Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
|
|
|
|
|
|
Customer Review
|
|
West Sussex - Cornwall we obtained estimates from a number of local companies in mid Sussex and two from Cornwall. Apart from two local companies all the estimates received were around the figure I expected. However, at the start of this process we thought we may need storage facilities and we had a great many (quite large) garden plants in pots. Christophers were very helpful and with this aspect saying the plants/pots could be accepted into storage. As it transpired we did not need storage and the plants were all without exception loaded at the end.
|
|
|
|
Team: Mike Christopher’s and Lewis on loading/unloading, addition of Nick for unloading.
|
|
|
|
|
|