M J Christophers & Son

Quarry Park Road, Newquay
Cornwall

TR7 2NP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
208 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 208 reviews since 2017
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service provided in challenging circumstances where dates kept on moving. From the admin team having to constantly re-schedule dates to the physical move, everything was perfect. I would hav...."   more
 
" The three men were quietly efficient and just got on with the job at incredible speed. They arrived at the agreed time and completed the task within the expected time. An accident caused a breakage to...."   more
 
" Excellent firm The removal men were excellent, friendly, curtious, very good at moving our precious things, nothing was too much trouble, thank you, would definetly recommend'"   more
 
" I have moved home 7 times and this was the most pleasant and supportive experience from start to finish. All contact was highly professional yet friendly and helpful. At all times I was made to feel c...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 98%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
arrived 26
Barry 11
belongings 13
boxes 16
brilliant 9
c 24
care 29
careful 10
carefully 9
Christophers 61
competitive 10
Cornwall 14
courteous 9
damage 12
damaged 9
delivered 9
delivery 13
easy 15
efficient 36
exactly 9
Excellent 40
experience 19
extremely 18
finish 18
friendly 48
furniture 26
good 33
great 32
guys 17
hard 26
helpful 64
highly 25
MJ 18
packed 15
packing 16
polite 39
professional 58
property 18
recommend 60
recommending 13
removal 50
service 57
storage 24
stressful 18
team 28
thank 16
trouble 21
working 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Nov 2019
Recommended by customer in TR8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move from Bristol to Cornwall.
 
Cost: £1450
 

"Excellent service provided in challenging circumstances where dates kept on moving. From the admin team having to constantly re-schedule dates to the physical move, everything was perfect. I would have no hesitation in using M J Christophers again or recommending them to others moving. Price was also in line with other estimates received so there great service was not more expensive than other providers."
 
 
Team:
Deborah, Mike, Luke and the 2 removal team members p[lus any others in the office who I spoke to - a real team effort.
 
 
 


Review 4 Nov 2019
Recommended by customer in Pl26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move of about 200 metres down the road so it was completed in 3 stages over 1 day.

"The three men were quietly efficient and just got on with the job at incredible speed. They arrived at the agreed time and completed the task within the expected time. An accident caused a breakage to one item of furniture but the firm immediately offered to arrange its repair, which has been done to my satisfaction."
 
 
Team:
I donít know their names
 
 
 


Review 29 Oct 2019
Recommended by customer in ta8

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £1495
 

"Excellent firm The removal men were excellent, friendly, curtious, very good at moving our precious things, nothing was too much trouble, thank you, would definetly recommend'"
 
 
Team:
can't remember,sorry.
 
 
 


Review 29 Oct 2019
Recommended by customer in PL30
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from one side of the country, into storage for six weeks, then into my new home on the other side of the country

"I have moved home 7 times and this was the most pleasant and supportive experience from start to finish. All contact was highly professional yet friendly and helpful. At all times I was made to feel cared for and respected and the company went to great lengths to meet my schedule."
 
 
Team:
Mike Carpenters senior and junior, Debra as my main contact in the office and Adrian who was team leader for both phases of the removal.
 
 
 


Review 29 Oct 2019
Recommended by customer in TR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move a 2 bedroom apartment into storage
 
Cost: £600
 

"Very professional move performed quickly and efficiently."
 
 
 
 


Review 27 Oct 2019
Recommended by customer in CA11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Cornwall to Lake District with storage for 3 months
 
Cost: £3000
 

"They arrived on time very courteous and protected our property well at both ends. Very efficient office and helped with some timing issues."
 
 
Team:
Deborah, all the loading and unloading teams.
 
 
 


Review 24 Oct 2019
Recommended by customer in PL30

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The too Men witched moved us last Friday were very helpful & kind I would recommend the company to anyone.

"We moved from Delabole to St Teath last week the men were very helpful & good at
What they were doing I would recommend them to anyone."
 
 
Team:
Adrian & Tom
 
 
 


Review 21 Oct 2019
Recommended by customer in TR16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large 3/4 bedrooms house that was reverse level to a 3 bed bungalow. Throw in a 3.5 week holiday and my daughter and her husband moving us, it wasnít the most straight forward of moves!! Also we had to change the actual date of moving a number of times due to our buyers.
 
Cost: £1080
 

"These guys were excellent!! From the minute they arrived they were polite, considerate, and very respectful. Nothing was too much trouble! They were friendly too. All of our belongings were packed extremely well. Nothing was damaged and everything about the process was prompt and efficient. I can not recommend them highly enough!! In fact they were so good that my daughter and her husband are going to use them in the Spring."
 
 
Team:
Mark (I think) + 2
 
 
 


Review 21 Oct 2019
Recommended by customer in EX7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We canít thank you enough for an excellent service you provided. Everything from start to finish when smoothly. The crew were professional and the service they gave was over and above our expectations from previous experience when moving house.

"Would highly recommend very competitive price and excellent service"
 
 
Team:
Mark canít remember the name of the other but had been with with company for many years
 
 
 


Review 21 Oct 2019
Recommended by customer in TR7

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removals

"Great service."
 
 
 
 


Review 21 Oct 2019
Recommended by customer in PL26
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from one town to village 12 miles away.
 
Cost: £740
 

"Great company would certainly use again."
 
 
Team:
Not sure
 
 
 


Review 21 Oct 2019
Recommended by customer in PL34
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was complicated by the fact that my new home has limited access via a narrow single lane so had to be done using a small van making two journeys.
 
Cost: £672
 

"The removal men, Barry and Adrian, were punctual, efficient and very helpful throughout. I couldn't have asked for better service."
 
 
Team:
Mike Christophers, Barry and Adrian
 
 
 


Review 15 Oct 2019
Recommended by customer in PL27

 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Whole house pack and move including fine art and sculptures. From Cornwall to West Sussex
 
Cost: £4000
 

"From the initial survey through to delivery the service was exemplary.

The team who arrived to do the packing and the delivery were smart, professional and discreet.

We had some high value items to crate and move and these were dealt with with great care.

The whole experience was superb - I can only recommend them."
 
 
Team:
They were all excellent
 
 
 


Review 14 Oct 2019
Recommended by customer in GL18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move date was changed and Christophers were able to sqeeze me in over 5 days for a packing and storage service. Four weeks later I was moved into my new home.
 
Cost: £5000
 

" The men were polite and efficient and nothing was too much trouble for them even unloading in the pouring rain didn't dampen their spirits.
Thank you to everyone for making my move as seamless as possible.
A professional company with a good work ethic. Staff were clean and smart and worked steadily throughout the day only stopping for their allotted break times."
 
 
Team:
Sorry forgotten their names
 
 
 


Review 9 Oct 2019
Recommended by customer in TR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of furniture and 20 boxes from first floor Apartment and putting into storage. Removal from storage 2 weeks later and delivery to new home.
 
Cost: £700
 

"We used MJ Christophers about 5 years ago to move us from Berkshire to Cornwall.

The service was so good we had no hesitation in using them again when moving homes within the Newquay area.

They arrived on time for the removal, were polite and efficient, and our goods were handled with utmost care.

Our furniture and c. 20 boxes were held at their storage facility for a couple of weeks, at a very reasonable rate.

When it came to moving the furniture into our new home, they again arrived exactly on time, and were very professional throughout.

We could not recommend MJ Christophers highly enough. They make a potentially stressful experience into one that is stress-free.
"
 
 
 
 


Review 9 Oct 2019
Recommended by customer in tr3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving House contents

"The price was very competitive compared with local company's the lads who did the move did it under very tying conditions, as they got soaked through due to the weather, as it is under most conditions a very trying time at the end of the day we were quite happy.

Would I have them again or recommend them, then the answer is yes, I have already done so with my daughter."
 
 
Team:
Can't remember
 
 
 


Review 9 Oct 2019
Recommended by customer in tr8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move from flat to house 4 miles

"all went as expected"
 
 
Team:
dont know
 
 
 


Review 23 Sep 2019
Recommended by customer in TR1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large house move over 3 days
 
Cost: £3000
 

"Professional from start to finish, valuation of move well researched and handled.

The removal guys were so helpful, on time every day and worked extremely hard in some challenging rooms, really enjoyed moving with them."
 
 
Team:
Mark Barry and one other!
 
 
 


Review 21 Sep 2019
Recommended by customer in PL14

 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move which was complicated was handled very well indeed, would strongly recommend Christophers.

"The guy's where extremely friendly very professional and nothing was to much trouble.
The move involved moving my furniture to storage and then to our new home, my partner's was taken straight to our new home but this was on 2 different days.

It was handled very well by them, ask for Mark and Tom!"
 
 
Team:
Mark, Tom and Luke
 
 
 


Review 19 Sep 2019
Recommended by customer in TR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from a three bed terraced property to three flats which are to be converted into a single property in Truro.
 
Cost: £1400
 

"The three chaps who moved our belongings were absolutely amazing. They were polite and considerate, taking good care of our possessions. Nothing was too much trouble and even ten hours into the move, they remained polite and careful. They worked around us whilst we were in the house and didnít get annoyed or stressed whilst my husband and I sorted ourselves out. Nothing was too much trouble.
Once weíd emptied our house and driven over to the new property our belongings needed emptying into a three storey house. The men worked tirelessly, taking boxes and furniture to the top flat without any moaning. They just worked hour upon hour without making a fuss. Weíre absolutely delighted with the standard of service and would highly recommend!"
 
 
Team:
??
 
 
 

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