M J Christophers & Son

Quarry Park Road, Newquay
Cornwall

TR7 2NP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating M J Christophers & Son 9.7/10
234 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 234 reviews since 2017
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property
 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed
 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite
 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" We had had a rather traumatic time actually purchasing our property, with the first one falling through and a very long wait before we could actually book for removing our furniture etc. M.J. Christop...."   more
 
" The staff are pleasant and helpful which helps one's stress levels On this particular occasion everything went well and the team worked hard to make sure everything was done to my liking. I can...."   more
 
" Our completion date was changed and so we only had a week's notice to arrange the move from exchange of contracts. Christophers took the stress out of the move completely, their team arrived the day...."   more
 
" Excellent service throughout extremely helpful and Adrian and Danial were brilliant - they like doughnuts!!! "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 98%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 30
Barry 12
belongings 14
boxes 20
brilliant 10
C 25
care 32
careful 13
Christophers 69
clear 10
competitive 12
Cornwall 14
courteous 10
damage 13
damaged 10
delivery 13
easy 16
efficient 42
Excellent 48
experience 21
extremely 20
finish 20
friendly 54
furniture 30
good 36
goods 11
great 37
guys 20
happy 13
hard 29
help 11
helpful 76
highly 32
just 15
MJ 19
packed 16
packing 23
polite 44
professional 63
property 22
recommend 70
removal 55
service 64
storage 26
stressful 20
team 33
Thank 20
trouble 25
working 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Feb 2020
Recommended by customer in PL20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a storage unit near Falmouth Cornwall, to Devon
 
Cost: £1300
 

"We had had a rather traumatic time actually purchasing our property, with the first one falling through and a very long wait before we could actually book for removing our furniture etc. M.J. Christophers were as accommodating as you coUtd wish for over this very stressful period , and when the move actually happened the three guys who looked after us and our possessions were exceptional and a great laugh, that again lifted our spirits when we were feeling rather jaded."
 
 
Team:
I am so sorry but I can’t remember
 
 
 

Review 18 Feb 2020
Recommended by customer in RG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have used Christopoher''s on more than one occasion to move house for me - all long distance moves and I have always found them reliable.
 
Cost: £1900
 

"The staff are pleasant and helpful which helps one's stress levels

On this particular occasion everything went well and the team worked hard to make sure everything was done to my liking.

I can highly recommend them."
 
 
Team:
Mark, Adrian and Alec
 
 
 

Review 15 Feb 2020
Recommended by customer in PL27
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move of home from a village to a town, 5 miles apart.
 
Cost: £1200
 

"Our completion date was changed and so we only had a week's notice to arrange the move from exchange of contracts. Christophers took the stress out of the move completely, their team arrived the day before to pack and went about it quietly and efficiently. When your mind is racing with everything to do it is a massive bonus to have a team in your home who are so professional and trustworthy.

Arriving at the new house was smooth, the move in seemed to take no time and again was done quietly and efficiently - no fuss, they just got on a did it.

We do not underestimate the importance of their professionalism to making our move a good one. It is a vulnerable feeling to have your whole life in a couple of vans but we fully trusted Christophers team and wouldn't hesitate to recommend them.

"
 
 
Team:
Mark, Alex (and Alex's brother joined at the end of the second day)
 
 
 

Review 11 Feb 2020
Recommended by customer in PL27
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They were very efficient and quite
Nothing to complain about.
 

"Excellent service throughout extremely helpful and Adrian and Danial were brilliant - they like doughnuts!!! "
 
 
 
 
Team:
Drian Daniel
 
 
 

Review 6 Feb 2020
Recommended by customer in TR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from 2 bed cottage to three bed bungalow (same town) Christophers were punctual and professional throughout despite fairly adverse weather conditions and unexpected start of building works on the morning of the move directly opposite the property involving a digger and lorry collecting earth and rubble!
 
Cost: £798

"Christophers were polite, professional and pleasant despite challenges described above move went smoothly and quickly packing and unloading expertly done. "
 
 
 
 
Team:
Daniel Thomas Mike
 
 
 

Review 6 Feb 2020
Recommended by customer in TR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything inc steps to property no problem for men.
 
Cost: £450

"Very helpful on all aspects nothing too much trouble. Even dismantling of some furniture to get through some small doors."
 
 
 
 
Team:
Mark Thom
 
 
 

Review 5 Feb 2020
Recommended by customer in TR10

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removal over two days
 
Cost: £1750
 

"Christophers removals provided the best most professional service you could wish for. The staff both in the office and with the vans were unfailingly helpful and kind in what was a difficult protracted move. I would recommend this firm as highly I can."
 
 
Team:
Debra in the office and the lads on the vans
 
 
 

Review 4 Feb 2020
Recommended by customer in TR7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving furniture, beds, boxes of belongings from my first floor flat to my two story house about 18 miles away.
 
Cost: £1020
 

"The survey visit was smooth. He accurately understood what I needed and was clear in describing the policies and all of that. The quotation was prepared and sent to me in a very reasonable time period.

The pre-move communication was great - very responsive to any questions, helpful and friendly.

The team of three people and two smaller trucks were friendly and punctual on arrival. They prepared the area with protective coverings, eyed up the items to be moved and how to do that and then got on doing it. They worked wonderfully together as a team and did not complain at all about the stairs in my apartment building or the steep drive at the other end. Beds were dismantled, moved and reassembled in the desired rooms. All furniture and boxes were put in the rooms I wanted them in. They worked quietly and steadily which meant they completed the move in one day. A great service and great value.

I highly recommend them."
 
 
Team:
All the removal team were great.
 
 
 

Review 3 Feb 2020
Recommended by customer in PL28
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Soldon Close Padstow

"We used MJ Christopher's on the recommendation of friends and were very happy with the whole experience of them handling our move. When we experienced delays in moving into our new property, they were helpful, professional and extremely obliging from start to finish-nothing was too much trouble. We were very impressed and so grateful for their calm and efficient service from the initial packing to the return of our worldly goods. Thank you very much!"
 
 
Team:
Mark, Daniel and Tom and two others.
 
 
 

Review 27 Jan 2020
Recommended by customer in PL31
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have done 3 house moves in the last 12 months with Christopher''s. Our house contents were put in storage for 5 months, then moved to a rented apartment up 39 stairs, for 8 months, before being moved into our newly built home.

"We would wholly recommend this Removal Company who were efficient, polite, respectful and careful of our belongings whilst moving them in and out of our property. The last 2 moves involved moving all our furniture to and then 8 months later from, an apartment in the roof space of a large building up 39 granite stairs, which they managed cheerfully and without complaining.
Their quote was very reasonable and we felt was very good value for the excellent service we received. They even watered our garden plants whilst in storage with them for almost 5 months."
 
 
 
 

Review 20 Jan 2020
Recommended by customer in PO8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything was perfect
 
Cost: £1296

"Barry and Alex were very good, I must praise them. Nothing was to much trouble, I have already recommended your company to someone else. "
 
 
 
 
Team:
Barry Alex
 
 
 

Review 20 Jan 2020
Recommended by customer in HX7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection of part load from St Austell and delivering to two locations in Yorkshire
 
Cost: £900
 

"Excellent Service - we were delighted"
 
 
Team:
2 Administrators and 2 Drivers
 
 
 

Review 3 Jan 2020
Recommended by customer in DT8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Veryan to Beaminster remove, store and offload December 2019

"Having used Christophers to move us quite a few times previously i knew them to be reliable and give excellent service this being the case again. I would always recommend them ."
 
 
Team:
Mike and co.
 
 
 

Review 3 Jan 2020
Recommended by customer in Tr72

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house can be as everyone knows.......traumatic and a nightmare !

"But having M J Christopher’s to do the job for us .......made us realise it needn’t be !!! They were very P.F.C. everything was done as we wanted/ needed and nothing was too much trouble, Just don’t know where they get all the energy ...... and it didn’t sap ! Would highly recommend to anyone moving ....they made it seem so easy !!!!!! Thank you again ......excellent !"
 
 
 
 

Review 2 Jan 2020
Recommended by customer in TR7

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Transfer our furniture from the house we sold into storage. Move furniture from storage to our current home.

"Excellent administration; very friendly people to deal with.
Would highly recommend."
 
 
Team:
Barry & his co-workers carrying out the removals
 
 
 

Review 25 Dec 2019
Recommended by customer in TR85

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving about 15 miles and down sizing!

"From start to finish the move went very smoothly and the team were friendly and efficient, squeezing the contents of a five bedroom house into a three bedroom bungalow was no means feat!!"
 
 
Team:
Mike Tom and Dan
 
 
 

Review 18 Dec 2019
Recommended by customer in S339
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Cornwall to North Derbyshire, loading Tuesday,driving up Wednesday and unloading Thursday. Access at the property we moved from was easy but due to narrow roads here everything had to be unloaded onto a smaller van. The property we moved into was older with narrow doorways and it was difficult to get some furniture into various rooms and up the stairs.

"The quotation process was careful and considered,giving confidence that preparations and the removal itself would be carried out to a high standard. The office staff were polite and helpful. The removal men were outstanding, they were careful,helpful and worked really hard even when difficult access made working conditions hard.
The only aspect of the move I was not happy with was the large amount of cardboard boxes and other packing material that I had to take to recycling and landfill because I could not return them to the firm that moved us.I suggest that the firm makes some arrangements with a firm here so that boxes and some packaging can be re used. When we enquired about this we were told the name of the firm on the boxes was the problem,perhaps some plain boxes could be available for long distance removals."
 
 
 
 

Review 15 Dec 2019
Recommended by customer in PL30
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Partly pack and move from farmhouse to location eight miles away. Many awkward pieces of furniture and tricky staircases. All dealt with with a minimum of fuss.
 
Cost: £1300
 

"A visit followed by a quote was quickly obtained. The quote was accepted by us and agreement to pay in full one week before the move.
Plenty of packing aids were given to pack as much as we could, the removal men did the rest over two days of packing and transporting to new site.
The workmen were efficient, polite and flexible, they did a great job."
 
 
 
 

Review 10 Dec 2019
Recommended by customer in PL26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From terraced house to converted chapel.
Steep stairs in the chapel with a sharp turn at the top.
 

"As a window moving home is daunting Mr Christopher was professional and reassuring when he came to assess and quote for the move. The office staff were patient and helpful, even when I made changes and the move was questionable until 4.30 the day before!
The men who come to pack and do the move were excellent. Everything was well packed and traveled safely. They were quick, efficient and very ameiable. Everything went as planned I cannot recommend you highly enough and I have made many moves your quote was reasonable and nearly £1,000"
 
 
 
 
Team:
Barry Daniel Alex Mark
 
 
 

Review 9 Dec 2019
Recommended by customer in CH64
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from Plymouth to storage in Christopher’s premises in Newquay. After three weeks in storage, uplifted and transported to The Wirral.

"From start to finish of the removal and storage I was kept informed, dates were discussed and everything was made crystal clear. Correspondence was clear and most informative. The men undertaking the packing were friendly, courteous and helpful. It was a long tiring job but they were always cheerful and kind. The packaging was meticulous!
The long transport to The Wirral, some 600+ miles arrived at 8.10 am and was ultra awkward as there were 3 flights of stairs to negotiate ... some 60 odd heavy boxes to be carried individually. It was quite obvious that this was an exhausting job but again the men were patient, polite and friendly.
This was my second experience of using C.J Christophers and I was delighted and impressed both times."
 
 
Team:
Mark, Brian, Alex and Daniel
 
 
 
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