| Satisfaction Ratings |
| |
|
|
|
Sales & Support
|
10/10
|
 |
|
The advice and information was helpful and all correspondence was easy to understand
|
|
|
Packing & Handling
|
10/10
|
|
|
The firm took care in packing and handling our property
|
|
|
Collection & delivery
|
10/10
|
|
|
Our property was collected and delivered as agreed
|
|
|
Service
|
10/10
|
|
|
The staff were presentable punctual and polite
|
|
|
Value
|
10/10
|
|
|
The price represents value for money
|
|
|
Show All
|
|
| |
|
|
|
|
|
|
Code of practice
|
Yes
|
|
Before the move, did your remover make you aware of the Code of Practice?
|
|
|
|
Description
|
Yes
|
|
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
|
|
|
|
Loss or damage
|
Yes
|
|
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
|
|
|
|
Claims timing
|
Yes
|
|
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
|
|
|
|
Cancellation
|
Yes
|
|
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
|
|
|
|
Protection options
|
Yes
|
|
Before the move, did your remover explain your insurance or other protection options?
|
|
|
|
Claims procedure
|
Yes
|
|
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
|
|
|
|
Advance Payment Guarantee
|
Yes
|
|
Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
|
|
|
|
|
|
|
|
Customer Review
|
| |
We made two moves with Cliffe’s Removals.
The first from a 3 bed family home of 15 years in Lincs. with low doors and difficult corners to navigate furniture through,.into a nearly new AirBnb down the round, bordering on Lincs., while we waited for our new build completion date in another county.
The second move was then from the AirBnB - 6 months later (!) from Lincs.to Kent.
This meant the majority of our belongings went into storage whilst we waited for our Completion date, originally this should have only been a wait of 12 weeks, but it turned into 6 months’ due to the weather delaying progress!
|
|
| |
| |
|
Team:
Dwayne, Jason, Maureen, Jayne & the 2 lovely gents who did Move1.
|
| |
| |
|
|
| |
|
