Cliffe's Removals

Where reputations count.

Roman Bank
Bourne
Lincolnshire
PE10 9LQ

Removers - Removals Companies

www.cliffesremovals.co.uk

Email This Business

Tel 01778 394 291

Listed under: Removers / Removal Companies

96% recommended Rating 9.5/100
783 reviews since 2007

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 783 reviews since 2007

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.5/10
The firm took care in packing and handling our property

Collection & delivery	9.5/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.5/10
The price represents value for money

Recent Reviews

" Everything was perfect." more

" Very good." more

" A very reliable, professional, courteous, hard working team who took great care of my belongings. I was always treat with respect. Good knowledgeable advice given about packing my belongings including...." more

" Excellent service throughout for the completion of our move yesterday. Jane was professional and informative on her visit and provided a comprehensive quotation. On move day Cliffes were very well re...." more

About Us
Information provided by the business
Legal Name: Cliffe's Removals.

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Review 21 Sep 2023 Recommended by customer in DN41 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House contents into storage for 21 weeks. Out of storage to new house

Cost: £3000

"Everything was perfect."

Team:
Maureen , Dwayne, Ethan and the men on April.

REPORT THIS REVIEW

Review 19 Sep 2023 Recommended by customer in PE47 I'm: Male business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	7/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removals men were extremely hardworking, very friendly and willing to help with details.

"Very good."

REPORT THIS REVIEW

Review 13 Sep 2023 Recommended by customer in PE26 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: 5 - 10 years business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved 5 packed crates from property to store, then from store to new property 6 weeks later.

Cost: £960

"A very reliable, professional, courteous, hard working team who took great care of my belongings. I was always treat with respect. Good knowledgeable advice given about packing my belongings including what goes in what packaging. Excellent service, I wouldn't hesitate to recommend."

Team:
Dwayne and team

REPORT THIS REVIEW

Review 11 Sep 2023 Recommended by customer in Pe12 My Age: 70 + I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

This section is unnecessary...please see review.

Cost: £740

"Excellent service throughout for the completion of our move yesterday. Jane was professional and informative on her visit and provided a comprehensive quotation. On move day Cliffes were very well represented by Calvin and Leon. I cannot praise these two guys highly enough and they are worthy of special thanks. Nothing was too much trouble and they completed the loading very efficiently and with care for our belongings. Whilst I understand there is often a frustrating delay before unloading, the guys were not phased and their relaxed manner helped keep us sane amongst the administrative turmoil during one of the hottest September days. Top job."

Team:
Maureen, jayne, Calvin and Leon.

REPORT THIS REVIEW

Review 11 Sep 2023 Recommended by customer in PE10 My Age: 70 + I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Team were excellent storage and delivery

"excellent throughout, kept up to date at all stages a very helpful company"

Team:
all the team

REPORT THIS REVIEW

Review 6 Sep 2023 Recommended by customer in PE9 My Age: 50 - 59 I'm: Female My level of experience of similar services: Above Average I haven't used this business before business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Customer Review

Standard house move which included dismantling and putting together items of furniture

Cost: £985

"Cliffe�s Removals can recommended and they did not disappoint. The team sent were polite, efficient and nothing was an issue. Both properties had tricky stairways but the team quickly came up with solutions. Towards the end of the day another team came to help as their job had finished early. Not only was this much appreciated but it meant all could head home quicker. Brilliant team effort. We would not hesitate to recommend and also use again. Thank you so much"

Team:
I would love to but I�m not sure I recall. Think the young chap was Ethan and main guy Andy?

REPORT THIS REVIEW

Review 6 Sep 2023 Recommended by customer in LE15 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Straightforward move from 4 bed in Boston to 4 bed in Oakham

Cost: £960

"Great Company. Polite and helpful worked non stop taking great care of our belongings. We wholeheartedly recommend them"

Team:
Daryl & ?

REPORT THIS REVIEW

Review 6 Sep 2023 Recommended by customer in PE10 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Following my wife being moved into a care home, cliffs moved my bed back upstairs.

"Cliffs reacted to my request for help very quickly and at a very reasonable price. Very good to me at a very emotional time"

REPORT THIS REVIEW

Review 5 Sep 2023 Recommended by customer in PE7 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I haven't used this business before business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Less than a 15 minute move but very well worth having a removal firm to undertake the work.

Cost: £1200

"After the first meeting with Jayne to receive a quote to the final box being delivered I found Cliffe's Removals first class. The move itself was less than a 15 minute drive between properties but very well worth having a removal firm to undertake the work. Despite living in a low ceiling old cottage the guys, Duayne, Ethan and Kyle did an excellent job in manoeuvering around the tight corners. A great team. I would have no hesitation in recommending Cliffe's Removals, thank you all."

Team:
Jayne, Duayne, Ethan and Kyle

REPORT THIS REVIEW

Review 4 Sep 2023 Recommended by customer in PE6 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Our recent move was at very short notice and our buyers wanted to be in over a bank holiday weekend. Fortunately after speaking to Jayne she managed to book 4 days for us to get moved with literally hours to spare. Quite a lot of our belongings also had to be placed into storage which was again taken care of by Jayne and her team.

"We have used Cliffes to move us several times previously and this also included moving abroad and coming back to the U.K.
Items were placed into storage and again all handled and packed securely, everything was moved and the time all arrived at the properties in a timely manner.

Even though moving house can be one of the most stressful times you can have to ha certain degree this was negated by having Cliffes to do all the hard work.

Thoroughly recommend Jayne and her team of dedicated professionals to get the job completed and at the agreed price."

Team:
All of the staff

REPORT THIS REVIEW

Review 18 Aug 2023 Recommended by customer in PE10 My Age: 50 - 59 I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

standard house move with Piano

"Duane and his team were brilliant - nothing was too much trouble at all - very polite and patient"

Team:
Duane's team

REPORT THIS REVIEW

Review 18 Aug 2023 Recommended by customer in PE10 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

This was a long distance move from Lincs to Moray in Scotland. No big items just plenty of books!

Cost: £2200

"First class service from start to finish. Jayne was thorough in listing all items to move and we were kept up to date the whole time. Kelvin and Ethan arrived on time to pick up the furniture etc and had completed this within an hour. They then drove to Scotland that same day. They knew our daughter was on her own and were great in putting her at her ease and making sure everything was placed where she wanted it."

Team:
Jayne, Kelvin and Ethan

REPORT THIS REVIEW

Review 18 Aug 2023 Recommended by customer in LE15 My Age: 70 + I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	7/10
The firm took care in packing and handling our property

Collection & delivery	7/10
Our property was collected and delivered as agreed

Service	7/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

House move.

Cost: £1800

"Work carried out efficiently and with care."

Team:
Jayne Cliff

REPORT THIS REVIEW

Review 10 Aug 2023 Recommended by customer in PE12 I'm: Male business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Getting my sons belongings out of storage. They items arrived on time and the 3 guys were very professional curtious and polite.

"I would highly recommend cliffs from moving my sons items from his house into storage care of the items in storage and getting the items out of storage into my home. The guys were very pleasant k ow exactly what they were doing. Showed care when unloading the crates. They arrived o
At the designated time. I would like to thank them and yourselves. In every stage of our contract.
Many thanks."

Team:
Ethan ethan. Jane Maureen and the guys that collected the items sorry don't know there name

REPORT THIS REVIEW

Review 10 Aug 2023 Recommended by customer in PE10 My Age: 50 - 59 I'm: Male My level of experience of similar services: Beginner I have known this business: Under 1 year business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

"Moving was smooth after lots of stress and hassle in the lead up. Friendly, hard working team."

Team:
Calvin and Mate

REPORT THIS REVIEW

Review 10 Aug 2023 Recommended by customer in PE6 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

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Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving from family home to elderly parents house, with my household items being split between storage and parents house.

"Professional member of staff talked me through the whole removal business and storage options, the removal men were very helpful and professional, entertaining and nothing was too much trouble. Made the removal very stress free."

Team:
Both removal and taking out of storage both teams were absolute stars and there work was very much appreciated

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Review 10 Aug 2023 Recommended by customer in TS26 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I have known this business: Under 1 year business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

From a Public House to an apartment,

"In a word Excellent"

REPORT THIS REVIEW

Review 31 Jul 2023 Recommended by customer in Pe9 I'm: Male business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving from a 3 bed semidetached house to a 2 bed 2nd floor flat. The removal company dismantled and rebuilt many items of furniture for me including a bed and a wardrobe. They moved clothes for me and rehung them, altogether the service was fantastic.

"The service was excellent. The movers worked hard all day to move me from a 3 bed semi to a 2 bed 2nd floor flat. They were very helpful, polite and hardworking."

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Review 26 Jul 2023 Recommended by customer in Pr21 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I haven't used this business before business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

The team were amazing and very professional. Took all the stress out of moving

Cost: £2004

"Amazing service, from Jayne in the office to the team that moved us"

Team:
Duane and team(sorry can�t remember names)

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Review 14 Jul 2023 Recommended by customer in Pe4 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Cliffe's Removals https://www.referenceline.com/removers_removals_companies-in-bourne-cliffesremovals-14353

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

2 day move. First day moving furniture to garage as refurbishing new property. 2nd day moving remaining furniture to property. 2nd day very stressful as exchange was late and did not get keys till 16.55. Removal guys were very patient as waited on drive from 11am

Cost: £1160

"As comment above the day of removal was very stressful as at one stage thought our furniture was having to go back to depot due to late exchange and keys not released till 16.55 and was told that we would then have to wait for another date as lorry was booked out the next day. But the removal guys were brilliant and got us in. They were so efficient and pleasant to deal with. We could not thank them enough for how hard they worked."

Team:
Daune, Kyle, Ethan

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