Aquamac Plumbing & Heating

Where reputations count.

20 Paterson Place, Longforgan
Dundee
Angus
DD2 5HE

Plumbing & Heating Engineers

Email This Business

Tel 01382 360544
Mobile 07932 928451

Listed under: Central Heating Engineers, Plumbers / Plumbing

97% recommended Rating 9.7/100
224 reviews since 2009

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 224 reviews since 2009

Quality	9.7/10
The quality of the work was as expected and agreed

Tidy	9.7/10
There was little disruption and the site was left clear and tidy

Service	9.7/10
The team was friendly, helpful, considerate and professional

Value	9.6/10
The price represents value for money

Recent Reviews

" Water pouring out of shower head bank holiday weekend. I phoned Aquamac Sunday morning he offered to come out then or Monday morning. I managed to get the water off so he came on the Monday at 9.10am....." more

" We have been using Aquamac for many years now and will continue to call them as required On this occasion Ryan and Max dealt with our WC leak quickly and efficiently and with usual courtesy and goo...." more

" Phoned at 9am and work was completed that morning. Was so pleased as it was urgent, being a repair to wc cistern. Great service and very friendly staff, while remaining professional. Couldn't fa...." more

" I used Aquamac for the first time. Ryan and his apprentice came out very promptly, were very polite and listened to the difficulties we were experiencing with a stiff toilet flush. They suggested va...." more

About Us
Information provided by the business
Legal Name: Aquamac Contracts Ltd. Limited Company.

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Review 9 May 2023 Recommended by customer in DD3 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement shower as old one was leaking.

Cost: £320

"Water pouring out of shower head bank holiday weekend. I phoned Aquamac Sunday morning he offered to come out then or Monday morning. I managed to get the water off so he came on the Monday at 9.10am. The plumber got me a replacement shower which he fitted, checked it was working perfectly then left.

Excellent service, couldn't be faulted.

2 hours labour and the replacement shower was more expensive at my choice.

I would recommend using the Trusted Trader Scheme"

Team:
Max

REPORT THIS REVIEW

Review 3 Mar 2023 Recommended by customer in Dd2 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

WC leak

Cost: £180

"We have been using Aquamac for many years now and will continue to call them as required

On this occasion Ryan and Max dealt with our WC leak quickly and efficiently and with usual courtesy and good humour .
Highly recommended.

"

REPORT THIS REVIEW

Review 2 Mar 2023 Recommended by customer in DD2 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Repair to WC cistern

Cost: £100

"Phoned at 9am and work was completed that morning. Was so pleased as it was urgent, being a repair to wc cistern.

Great service and very friendly staff, while remaining professional. Couldn't fault anything. wc now flushes on demand! Would definitely recommend."

REPORT THIS REVIEW

Review 16 Feb 2022 Recommended by customer in DD5 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Resiting a toilet flush to make it easier to use.

Cost: £35

"I used Aquamac for the first time. Ryan and his apprentice came out very promptly, were very polite and listened to the difficulties we were experiencing with a stiff toilet flush. They suggested various options and pointed out that some would be quite expensive. Ryan suggested going for a cheaper option to see if it works but said he would return if it didn�t meet our needs. Aquamac are very clean and tidy workers and I would not hesitate to use them again."

REPORT THIS REVIEW

Review 17 Jan 2022 Recommended by customer in DD4 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Hot water not working properly, no water pressure in taps, air bubbles.

Cost: £20

"I've had a problem with on airlock before and the British Gas plumber had to hoover it out. Ryan sorted the problem in five minutes and no hoover needed. At last, my hot water taps work again!"

Team:
Ryan Max

REPORT THIS REVIEW

Review 13 Oct 2021 Recommended by customer in DD2 I'm: Female My level of experience of similar services: Average I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacing valve in boiler

Cost: £43

"They were friendly, prompt, came when they said they would. They were tidy and efficient.
I would highly recommend."

Team:
Ryan Max

REPORT THIS REVIEW

Review 8 Oct 2021 Recommended by customer in DD6 I'm: Male business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

I had a leaking sink in my bathroom. I saw Aquamac listed in Trusted Trader and contacted them in the morning. I received a reply message almost immediately and the sink was repaired by early afternoon.

Cost: £55

"Brilliant service!
Ryan clearly explained the problem (wear and tear of an old part) and the solution. He had a new part already in his van and fitted it. He cleaned up very well too.
The service was remarkably quick and efficient and Ryan was pleasant to deal with. The price was also very competitive. I would definitely use Aquamac again and am happy to recommend them."

Team:
Ryan from Aquamac

REPORT THIS REVIEW

Review 4 Oct 2021 Recommended by customer in DD5 My Age: 70 + My level of experience of similar services: Average I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Leak in shower - not draining

Cost: £40

"Helpful and friendly service would recommend"

Team:
Rya Max

REPORT THIS REVIEW

Review 20 Sep 2021 Recommended by customer in DD2 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Ryan serviced my boiler and also fitted an outside tap.

"Ryan is very professional about going about his work. He is a very friendly and knowledgeable engineer. I would highly recommend him and will certainly be using him again."

REPORT THIS REVIEW

Review 20 Sep 2021 Recommended by customer in DD5 My Age: 70 + I'm: Female My level of experience of similar services: Experienced I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Fitting new kitchen sink

"Ryan was prompt in arriving and was a polite friendly man who got on with the work and when finished left everything neat and tidy. Great job."

Team:
Ryan

REPORT THIS REVIEW

Review 6 Sep 2021 Recommended by customer in DD3 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Cost: £130

"Very happy with the work done and the efficiency that must carried it out.
I will therefore use this company again."

Team:
Max

REPORT THIS REVIEW

Review 21 Aug 2020 Recommended by customer in DD2 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Annual boiler service.

Cost: £45

"After agreeing a price and time and date for the job

I was kept fully aware of events.

Its the first time I have used Aquamac plumbing and heating but I would not hesitate to call them again if required."

Team:
Ryan Macdonald

REPORT THIS REVIEW

Review 8 Jun 2020 Recommended by customer in PH2 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Checking boiler remote system and readjustment of existing remote. New remote not required

Cost: £50

"Quick and efficient, professional, patient in explaining system to householder (elderly) will use this company again without hesitation. Wearing PPE at all times (coronavirus) during work."

Team:
Ryan Max

REPORT THIS REVIEW

Review 28 May 2020 Recommended by customer in DD3 My Age: 60 - 69 I'm: Female I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Customer Review

Repair boiler

"Ryan has visited my mum on four occasions in the past week, when she thought her boiler wasn�t working. He quickly sorted the problems out and didn�t charge her for his visits. Mum is elderly and a bit forgetful. Ryan reassured her and phoned her the next day to make sure everything was okay . He is honest and trustworthy and I would highly recommend his firm."

Team:
Ryan

REPORT THIS REVIEW

Review 27 Apr 2020 Recommended by customer in DD2 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	6/10
The price represents value for money

Show All

Good Practice

Charges

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitting of new combi boiler.

Cost: £1775

"The young apprentice was such a lovely chap. His name was Max. Very keen hard worker."

Team:
Ryan Max

REPORT THIS REVIEW

Review 7 Mar 2019 Recommended by customer in DD2 My Age: 70 + I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Affix Radiator to wall

Cost: £45

Team:
Daniel Ryan

REPORT THIS REVIEW

Review 7 Mar 2019 Recommended by customer in DD5 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Replace bellow in downstair toilet and replace washer in upstair toilet.

Cost: £65

"Would not hesitate to recommend Aquamac plumbing. They did an excellent job."

Team:
Daniel Ryan

REPORT THIS REVIEW

Review 23 Jul 2018 Recommended by customer in DD3 My Age: 70 + I'm: Female I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Customer Review

REPORT THIS REVIEW

Review 20 Jun 2018 Recommended by customer in DD3 My Age: 70 + My level of experience of similar services: Beginner I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	8/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	8/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Customer Review

Fitting new taps to bathroom and kitchen.

Cost: £90

"Ryan was very good. He found a leak in the bathroom and repaired that too. He arranged for a joiner who was needed in the bathroom."

Team:
Ryan

REPORT THIS REVIEW

Review 29 May 2018 Recommended by customer in DD2 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business Aquamac Plumbing & Heating https://www.referenceline.com/plumbing_heating_engineers-in-dundee-aquamacplumbingheating-10817

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Replacing tap on bathroom sink/wash basin.

Cost: £140

"One morning I turned on the tap and pieces of metal fitters the size of 6p came out and the water flow was uncontrolled.
I got a phone number from Trusted Taylors and Ryan came very quickly and dealt with it.
He was able to get a matching tap and came and fitted it very satisfactorily.
Would certainly contact him if I had another plumbing problem."

Team:
Ryan

REPORT THIS REVIEW

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