C Neale

349 South End Road
Hornchurch
Essex
RM12 5NP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating C Neale 9.9/100
218 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 218 reviews since 2017
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The price represents value for money

 
 
 
Recent Reviews 
 
" Initially visited my old address to establish access & volume/type of items to transport & thereafter visited my new address to assess ease of access prior to supplying me with a quotation for the rem...."   more
 
" Very good experience9"   more
 
" Paul, Mark and Dan were great, quickly clearing our old home safely and quickly. They were all very polite and friendly, putting us at ease on a very stressful day. We had a short wait for our new...."   more
 
" The guys from C Neales were absolutely brilliant from start to finish, they worked very efficiently and were polite and friendly. I was super impressed and this made our move so much less stressful, w...."   more
 
 
About Us


We are a family run business , established over 80 years.
Free quotations. Fully insured.
Containerised storage.
Packing service available.
Household & office relocations.
Piano specialists.
     
Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 14 Jan 2023
Recommended by customer in RM9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
The removal was actioned within 24 hours & I found the services provided by Neales to be Professional, Friendly & Speedy. I have used their services before & would not hesitate to use them again should the need arise - Recommended.

"Initially visited my old address to establish access & volume/type of items to transport & thereafter visited my new address to assess ease of access prior to supplying me with a quotation for the removal in writing plus confirmed by e-mail.
C.Neales were confirmed as my preferred supplier for the task & a target date for the move was agreed as 29th December. Once I had confirmation of other issues (i.e. carpets being laid) the move was confirmed on the morning of 28th December to take place starting at 9am the following day.
Mr Freeman & his staff arrived slightly ahead of schedule & proceeded to remove my goods from a second floor property & thereafter transport them to my new address. All of their services were completed in a friendly, safe & speedy manner to my total satisfaction.
"
 
 
Team:
Paul Freeman plus two members of his staff.
 
 
   Business Reply:

Thank you for taking the time to review our services , much appreciated. Good luck in your new home.
 


Review 10 Jan 2023
Recommended by customer in RM12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Household removal long distance

"Very good experience9"
 
 
Team:
Paul
 
 
   Business Reply:

Thank you for leaving a review , much appreciated.
 


Review 22 Dec 2022
Recommended by customer in SS6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 bed house move to 4 bed house in Essex

"Paul, Mark and Dan were great, quickly clearing our old home safely and quickly.
They were all very polite and friendly, putting us at ease on a very stressful day.
We had a short wait for our new property keys and the guys were waiting for us at the new property to start unloading as soon as we were ready.
Again everything was loaded into our new home safely and quickly.

We can't thank C. Neale Removals enough and would 100% recommend to anyone who is looking to move."
 
 
Team:
Paul, Mark and Dan
 
 
   Business Reply:

Thank you for leaving the team a review, it is much appreciated. Have a great Xmas in your new home.
 


Review 13 Dec 2022
Recommended by customer in Rm14

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full pack and removal of 3 bed house to 4 bed house

"The guys from C Neales were absolutely brilliant from start to finish, they worked very efficiently and were polite and friendly. I was super impressed and this made our move so much less stressful, would highly recommend"
 
 
Team:
Paul
 
 
   Business Reply:

Thank you for the review , I am glad you were pleased with the service we provide.
Best wishes in your new home and merry Christmas.
 


Review 6 Dec 2022
Recommended by customer in Ss12

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
.

"Would never use anyone else. We have been using this company for years. Always very professional and makes everything look easy"
 
 
 
   Business Reply:

Thank you very much for taking time to review our services ,its good to get the feedback from customers old and new. Good luck in your new home.
 


Review 3 Dec 2022
Recommended by customer in CO5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from Hornchurch to Tiptree. We had two houses to be cleared and moved into one house. The vans were loaded over two days (one held in storage until the day after the move), which was really worth doing.
 
Cost: £3000
 

"So pleased that we went with Neales. From start to finish we were very impressed with their professionalism and attention to detail. We chose them from previous experience, but that was over 30 years ago. We were not disappointed.
Everything was handled with care, from the initial contact and quote, right up to the day of moving. Nothing was too much trouble."
 
 
Team:
Paul, Danny, Dave and Terry
 
 
   Business Reply:

Thank you for the review , it is much appreciated. Best wishes to you in your new home.
 


Review 30 Nov 2022
Recommended by customer in W6 8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Rented a small van as no big furniture to move. Turned up on time. Were really efficient and quick in loading. Arrived at destination in good time to coincide with completion. Unfortunately there was a problem in gaining access to the new property which meant they were unable to unload for 5 hours. The team were extremely patient and pleasant throughout the whole period.
 
Cost: £1020
 

"My first removers let me down and I had a very short period in which to find a new company. I rang a couple of other firms which were all fully booked but one recommended this one. They only had a small van left for the date I needed and agreed to call around that evening to assess whether the van would be sufficient. They provided me with a quote the following day and delivered the packing boxes the day after early before they opened their office.

Throughout the whole process they were friendly, helpful and considerate. I would certainly use them again and would not hesitate to recommend them."
 
 
Team:
Paul + one
 
 
   Business Reply:

Thank you for your review. Good luck in your new property.
 


Review 28 Nov 2022
Recommended by customer in RM11

 I'm: Male 

 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Neales moved from our family home into his first property - a 2 bedroom flat on the fifth floor of a building

"This is the sixth time members of my family have used C E Neales - the first was 30 years ago - and again they did not disappoint. Paul and his team were extremely professional, hard working, courteous and extremely friendly. Nothing was too much bother for them and they made moving day so much less stressful. Thank you and I would thoroughly recommend their services."
 
 
Team:
Paul and his team
 
 
   Business Reply:

Thank you for the review , it is much appreciated. Best wishes in your new home.
Paul.
 


Review 23 Nov 2022
Recommended by customer in RM12

 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move of 300 miles from SE to North.

"From start to finish, everything went very well. The original visit for quotation was frendly and professional and compared favourably with other quotations. Once exchange was reached, all moving plans were put into place easily and smoothly. Communication was excellent both using mobile and office numbers and at several different times of day.Paul went out of the way to deliver packing boxes etc at a time which fitted in with our other committments. Everything provided was of a good standard and there was plenty of it!
Arrived on time and everything was loaded up quickly and professionally, in a friendly manner - much appreciated at what was obviously a stressful time - but not getting in the way of work. Everything was exactly the same at the unloading destination. Would definitely use again. Many thanks

Regarding some of the above contract terms - these were all available in the documentation that came with the quote.Cannot remember from 7 months ago if were given orally at time of quotation.

Possibly a list of packing tips on a sheet would be useful e.g. saw somewhere else after I'd packed mine - to put plates etc once wrapped into packing box, vertically not on top of each other???"
 
 
Team:
Paul - and very sorry cannot remember name of other
 
 
   Business Reply:

Thank you for leaving a review , and we will look at giving more packing advice to customers that pack themselves , although there already are quite a few useful tips in the blogs on our website. Best wishes in your new home, Kind Regards. Paul.
 


Review 18 Nov 2022
Recommended by customer in Cm13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Great, reliable service! Nothing was too much trouble for the three guys. Sorry, but I can only remember Danís name, but all were so polite and hardworking, and I canít recommend this company enough!!!"
 
 
Team:
Dan
 
 
   Business Reply:

Thank you for your review , it is very much appreciated . Best wishes in your new home.
Kind Regards.
Paul.
C.NEALE
 


Review 17 Nov 2022
Recommended by customer in SS11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move contents from a 3 bed 3 storey house in Rainham to a property in Wickford.
 
Cost: £1900
 

"The company agreed to value and take on the job at short notice. The staff arrived on time and were polite and respectful of the property and contents. The staff were calm and patient when there was a delay in unloading at the new property. They carried out the job as quickly and efficiently as possible. Would thoroughly recommend and use them again."
 
 
Team:
Paul and all his team were great, thank you
 
 
   Business Reply:

Thank you for taking the time to review our services , I am glad that you were pleased with our work . Good luck in your new home.
Kind Regards
Paul.
 


Review 3 Nov 2022
Recommended by customer in IP13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Big removal to Suffolk, difficult roads negotiated to get to delivery address, excellent move.

"Moved to Suffolk by C Neales, excellent setting, very obliging team, nothing too much trouble, definitely would recommend Neales if you want a good job done with professionalism."
 
 
Team:
Paul Dave + Kev.
 
 
   Business Reply:

Thanks for the review , much appreciated.
Good luck in your lovely new home.

Paul.
 


Review 15 Oct 2022
Recommended by customer in BN43
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
3 Bed Semi, moving parent to new 2 bed apartment
 
Cost: £1194
 

"Paul and his team were great - prompt & friendly, the whole process was seamless, painless and very quick!"
 
 
Team:
Paul, Danny, Dave
 
 
   Business Reply:

Thank you for leaving us a review , always appreciated. Hope that your Mum settles into her lovely new home.
Kind Regards
Paul.
 


Review 11 Oct 2022
Recommended by customer in RM18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Home more from Essex to Suffolk
 
Cost: £2000
 

"Having researched many companies I was delighted to meet Paul Freeman, a complete gentleman.
He and his team were punctual, polite & courteous & very mindful of our possessions.
The team moved quickly & professionaly making our move as swift & stress-free as possible.
Not one breakage - I could not recommend C Neal Removals & Storage more highly."
 
 
Team:
Paul Freeman
 
 
   Business Reply:

Thank you very much for taking the time to leave a review, much appreciated by the whole team. I am pleased you were happy with our service. Best wishes in your lovely new home.
 


Review 30 Sep 2022
Recommended by customer in SG!8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A two bed maiosonette first floor . Moving to a three bed detached house.
 
Cost: £2680
 

"Very helpful right from the beginning of the quote to the final removal.
Boxes were dropped off when we accepeted the quote enabling us to pack straight away.
Then a few days later one of the team came to pack up our breakables.
On time for everything.
The guys came early and loaded our belongings and all off-loaded by early afternoon and into our property.
I can not recommend highly enough and how amazing and efficent everyone was.
Genuinely a great service so pleased and big thank you to everyone.
As moving house is a very stressful time it was in fact the least stressful part of the process.
Which was such a relief.
Again a great service and lovely people.
Happy to recommend them 10 out of 10

"
 
 
Team:
Paul, Dave
 
 
   Business Reply:

Thank you very much for taking time to review our services , it is much appreciated . Good luck in your new home.
 


Review 8 Sep 2022
Recommended by customer in Ss0
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from one terraced house to a larger house 20 miles away

"We had to move very last minute and Paul and his team really pulled out all the stops to make it happen. They were professional, courteous and worked quickly to ensure our move went smoothly. I couldnít recommend them highly enough."
 
 
Team:
Iím afraid I didnít get everyoneís names in the panic of the day
 
 
   Business Reply:

Thank you so much for your review, I am glad you were happy with our service. Best wishes in your new home.
 


Review 30 Aug 2022
Recommended by customer in RM14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a terraced house to a bungalow about 20 miles away.
 
Cost: £1740
 

"The whole experience was carried out efficiently and smartly by a crew of well mannered and cheerful people. The move involved dismantling bedroom furniture and a large quantity of garden tools and plants in pots.

We have used Neale's before as we tend to relocate regularly, we would most certainly use them again if we move."
 
 
 
   Business Reply:

Thank you so much for leaving a review, very much appreciated. Best wishes in your new home.
 


Review 24 Aug 2022
Recommended by customer in Cm14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from Wickford to Brentwood. Packing materials supplied.

"Not much to. Tell. Excellent service from start to finish. Our possessions were handled with great care and positioned where we asked
Staff were friendly and very helpful. We would thoroughly recommend your services to anyone who is looking for a quality removals company."
 
 
Team:
Sorry our memories fail us.
 
 
   Business Reply:

Thank you for your review, good luck in your new home. Kind regards. Paul.
 


Review 23 Aug 2022
Recommended by customer in SS11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 2 bed bungalow to 1 bed flat. Awkward large sofa and wardrobes that were easily removed by the team
 
Cost: £1074
 

"We were very happy with the service. Quote was supplied very quickly and all following correspondence was also dealt with fast. On moving day, the team turned up early, worked quickly both loading and unloading and were very helpful. The price was a little more expensive than weíd been quoted by another company but we didnít have much time between exchange and completion and as the service was extremely high level, we didnít mind paying that bit extra in the end for great work.
Thank you team C Neale!"
 
 
Team:
Dave (donít know the other 2)
 
 
   Business Reply:

Thank you for taking the time to leave a review , much appreciated.
 


Review 23 Aug 2022
Recommended by customer in CM15
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 4 bed 3 storey property to 5 bed 2 storey property

"The C. Neales team were absolutely fantastic on our house moving day.

The guys were very polite, helpful and were extremely professional throughout the whole process.

100% recommended

Well done and thank you to everyone at C Neales and we would definitely use again in the future"
 
 
Team:
The Norman Road Team
 
 
   Business Reply:

Thank you so much for the review , I`m glad you were pleased with our service. Best wishes in your new home.
 

Back to top

» 10 9 8 7 6 5 4 3 2 1