C Neale

Where reputations count.

349 South End Road
Hornchurch
Essex
RM12 5NP

Removers - Removals Companies

www.neales-removals.co.uk

Email This Business

Tel 0800 413335

Listed under: Removers / Removal Companies

100% recommended Rating 9.9/100
238 reviews since 2017

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 238 reviews since 2017

Sales & Support	9.9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9.8/10
The price represents value for money

Recent Reviews

" Excellent service- helped our move go smoothly." more

" Cannot thank Paul and the guys enough to be honest the move was as smooth as silk and the guys worked very very hard and I am over the moon with what I received I would not hesitate to use them ag...." more

" They were so helpful from start to finish! They turned up early and were so lovely to speak to and despite the fact the completion was slow to sort they waited patiently and were so good and unloading...." more

" The move was undertaken out of hours over the weekend with all of the desks dismantled and re-assembled with no disruption to trading. On Monday morning at the new office location you would not even ...." more

About Us
Information provided by the business
Legal Name: C Neale.

We are a family run business , established over 80 years.
Free quotations. Fully insured.
Containerised storage.
Packing service available.
Household & office relocations.
Piano specialists.

Review 30 Aug 2023 Recommended by customer in RM7 I'm: Male business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving using Neales

"Excellent service- helped our move go smoothly."

Business Reply:

Thank you for your comments , much appreciated. good luck in your lovely new property.
Thank You.

Paul.

REPORT THIS REVIEW

Review 30 Aug 2023 Recommended by customer in SS89 My Age: 30 - 39 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

4 bedroom detached house so a lot of stuff

"Cannot thank Paul and the guys enough to be honest the move was as smooth as silk and the guys worked very very hard and I am over the moon with what I received

I would not hesitate to use them again but I think I do not want to move now due to the stress that goes with it

But as far as removals go there was not one ounce of stress at all

Thank you guys again

James"

Business Reply:

Thank you for taking the time to leave a review , it is very much appreciated by the team. Best wishes in your new home.
Kind Regards
Paul.

REPORT THIS REVIEW

Review 15 Aug 2023 Recommended by customer in Co9 I'm: Male business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving from a one bed bungalow to a three bed house an hour away

"They were so helpful from start to finish! They turned up early and were so lovely to speak to and despite the fact the completion was slow to sort they waited patiently and were so good and unloading where I needed them to put things! Can�t recommend them enough! Took the stress away completely."

Business Reply:

Thank you very much for the review , its very much appreciated by us and the team. Best wishes in your new home.

Kind Regards

Paul.

REPORT THIS REVIEW

Review 14 Aug 2023 Recommended by customer in CM12 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Commercial office move for 30 staff. Key aspects of the move was to reduce any disruption to the business operation and make sure we were able to trade from first thing on the Monday morning.

"The move was undertaken out of hours over the weekend with all of the desks dismantled and re-assembled with no disruption to trading.
On Monday morning at the new office location you would not even know an office move had taken place.
Fantastic job completed by a very efficient and friendly team.
Would recommend them to anyone considering a move."

Team:
Paul Freeman

Business Reply:

Thank you for your comments , its good to get feedback from our commercial customers as well as our domestic moves.
Best wishes
Paul.

REPORT THIS REVIEW

Review 2 Aug 2023 Recommended by customer in EC2Y My Age: up to 29 I'm: Female My level of experience of similar services: Experienced I haven't used this business before business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removed 22 desks from one location and delivered to another.

Cost: £2250

"C Neale's removals were so helpful - despite being given little notice of when we would like the works to take place, they were able to give us a date within our needs. They were punctual, quick, friendly and efficient. No complains at all!"

Team:
Paul Freeman

Business Reply:

Thank you so much for the review , its great to get feedback from our commercial customers as well as domestic. Glad you were pleased with our services.

REPORT THIS REVIEW

Review 2 Aug 2023 Recommended by customer in W6 8 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removal, storage and return of possessions while the flat was refurbished.

"Could not find a better removal company than C.Neale Removals & Storage, Hornchurch. Very helpful, friendly and reassuring guys; very professional and experienced in every respect. I had no experience whatsoever with removals and I was worried about the whole process but Neals made it very easy, particularly at the time of booking; at another more local company I was interrogated about my exact needs, number of boxes, measurements etc. whereas Neals worked with me without pressure to estimate the size of removal. The guys work well as a team, the removal and later return of my possessions went smooth and quickly. Upon returning the items, they remembered what went where and placed everything in a helpful way for me to unpack. And� goes without saying: nothing was broken.
Highly recommend!
"

Team:
Paul, Danny and another guy

Business Reply:

Thank you very much for taking time to review our service. It was a pleasure to work for you .
Thank you.
Paul.

REPORT THIS REVIEW

Review 22 Jul 2023 Recommended by customer in RM12 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving from temporary accommodation to home.

"Excellent time keeping, very punctual, staff were polite and efficient.
Excellent service. Would recommend this company."

Business Reply:

Thank you very much for the review , its nice to get feed back on our services.
Kind Regards
Paul.

REPORT THIS REVIEW

Review 12 Jul 2023 Recommended by customer in RM14 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Used company to store my lounge furniture while I was having building work and redecorating the room.

Cost: £700

"They were totally professional throughout the process. After initial contact visited the house gave a detailed estimate of costs and explained the service available. After a date was agreed brought packing materials round to be used with an explanation the best way to pack my items. Arrived promptly on agreed date and quickly took items away. When the goods were returned all items had been safely stored and returned as they were originally taken. They made sure everything was placed exactly where I wanted them. I was very pleased with the whole process from start to finish. I would definitely use company again."

Team:
Can not remember there names but very experienced

Business Reply:

Thank you for leaving a review. I am glad you were pleased with our service . It was a pleasure working for you.
Kind Regards
Paul.

REPORT THIS REVIEW

Review 30 Jun 2023 Recommended by customer in Sp11 My Age: 70 + I'm: Male My level of experience of similar services: Average I haven't used this business before business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

First class removal company.

Cost: £3900

"Well worth the extra to have the complete packing service. Punctual and polite guys. Would certainly recommend. A very satisfied customer. Put me at ease through the whole process."

Business Reply:

Thank you very much for taking time to leave us a review , it is much appreciated . Best wishes in your lovely new property.
Many Thanks
Paul.

REPORT THIS REVIEW

Review 25 Jun 2023 Recommended by customer in RM12 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Having used the company before I had no hesitation this time My move on this occasion was into storage at their facility. I had part packing service and beds dismantled.

Cost: £3400

"They even blanket wrapped and packed stuff I had to take with me. They also moved my plant containers to my neighbors and my freezer.
I was in storage for 7 weeks and everything comes out the way it goes in
On second removal day they went to my neighbors collected my freezer and plants then traveled the long way arriving on time. In a newly painted house they were extremely careful wrapping up all the bannisters and laying down blankets on the new carpets for protection from the boxes
They were unloaded in 2 hours flat all in the correct rooms and beds and TV up and in place
An excellent service from start to finish"

Team:
Paul Freeman and his team

Business Reply:

Thank you very much for leaving a review , its great to get the feedback. Best wishes in your lovely new home.

REPORT THIS REVIEW

Review 21 Jun 2023 Recommended by customer in SS5 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Our move was so easy - mainly due to the fact that a lot of furniture was taken the day before.

Cost: £2496

"This freed up so much space to clean and took the pressure off moving day. We used almost every box that was delivered - how you calculate the amount needed I will never know. Nothing was too much trouble and it made an emotional day a lot easier than expected.

Many thanks to all who were there on the day - we would recommend your service to anyone who needs a removal company.

Many thanks
Angela & Tony Kemp"

Business Reply:

Thank you very much for the review , I am glad that you were pleased with our service. Best wishes in your lovely new home.
Kind Regards
Paul.

REPORT THIS REVIEW

Review 9 Jun 2023 Recommended by customer in CM13 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

This was a small job but included moving an electric piano and also taking our items to two different places. Everything from the original booking to the actual move was handled very efficiently.

"First friendly contact. Clear and reasonable quote. Helpful answers to follow up questions. Arrival on time. Great care taken over moving items."

Team:
I'm sorry I can't remember their names but they were great!

Business Reply:

Thank you very much for the review . The team like to see the feedback from customers ,we are pleased that you were happy with the service we provide.
Kind Regards
Paul.

REPORT THIS REVIEW

Review 5 Jun 2023 Recommended by customer in PE33 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We were moving from a 2 bedroom, 3 reception room house. We had numerous sofa''s, arm chairs, bedroom furniture, hideously heavy super king size bed, white goods from kitchen and garden furniture including plant pots plus a lot of packing boxes. They also had to drive 90 miles to our new property.

"Our move was seamlessly carried out by a great team of movers. They looked after our furniture and processions completely, were fast and efficient and a pleasure to deal with. I would highly recommend their services to anyone without hesitation. They were so helpful, polite and there really wasn't anything too much for them to do for us.

It was a 2 bed room house removal, with a ridiculously heavy bed and a lot of packing boxes, they even moved our garden pots and garden furniture.

I cannot thank them enough for all their help with the move, it went perfectly and considering they had a long drive to our new property and then a long drive back, they were still friendly, smiling and helpful.

"

Team:
Paul, Dave and Ellis

Business Reply:

Thank you so much for the review , its great to get feedback on our service. Best wishes in your lovely new home.
KR
Paul.

REPORT THIS REVIEW

Review 3 Jun 2023 Recommended by customer in RM15 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from a 3 bed house to a 2 bed flat. Distance between properties only 10 minutes drive away from each other but flat is first floor no lift. Due to downsizing and overlap of time in properties not everything was moved and movers had to be careful to only move the correct items.

Cost: £990

"As a single working Mum who had to move out of necessity not choice I needed my removal team to be as friendly and helpful as possible and that was without a doubt what I got from C Neale and team. From the beginning of the process to end they were polite, friendly and understanding.

I booked a free quotation. Paul turned up promptly and I explained what I needed. I received a quote by email within a day and was given two options of date one of which was perfect and I booked it straight away. Any questions I had were answered in a timely manner and the booking and payment process was smooth and without issue.

On the morning of the move the team of three were punctual and friendly. They were helpful in finishing the last couple of things I hadn�t quite been able to sort out in time and were constantly reassuring that it wasn�t a problem. The house was cleared and loaded within about an hours time.

At the second property the team were quick to set up and begin the moving in process. They worked around us, especially my 7 year old daughter who said she thought they were �lovely�. Anything I wanted adjusting was not a problem and quickly done.

Throughout the whole move they made me feel comfortable and made the day as stress free as they possibly could. All my belongings were well treated and there was no damage.

I would wholeheartedly recommend this company to anyone looking to move. Lovely staff and very professional company.

Thank you again."

Business Reply:

Thanks for taking time to leave a review , I`m glad that you were pleased with our work ,best wishes in your new home.
Thank You.
Paul.

REPORT THIS REVIEW

Review 1 Jun 2023 Recommended by customer in SS12 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving from 3 bed terrace with limited access

"Faultless service, I cannot recommend highly enough.

I approached them with very short notice and the service from start to finish has been absolutely faultless going above and beyond.

I even needed extra boxes which I requested on email and they turned up almost as quick as I had sent the email.

The whole team are polite and understanding and made a stressful situation very easy.

They did what they said and when they said they would do it.

Absolutely amazing from start to finish and wouldn't now use or recommend anyone else.

"

Business Reply:

Thank you so much for the review , it is really very much appreciated by the team. Best wishes in your lovely new home.
Kind Regards
Paul.

REPORT THIS REVIEW

Review 12 Apr 2023 Recommended by customer in CM14 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Office removal

"We have used C. Neales several times in the past for both office and home moves.
They have been professional on every occasion. Paul and his team arrive promptly are courteous and friendly. They take great care of your possessions and property. Would not hesitate to recommend this company both on service and price. Thank you Paul."

Team:
Paul and all his team.

Business Reply:

Thank you for the review , very much appreciated .
Kind Regards
Paul.

REPORT THIS REVIEW

Review 27 Mar 2023 Recommended by customer in Rm25 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I have known this business: Over 10 years business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The removals team, had to sort, two drop off, so great care and planning went into loading the lorry in the right order. Everything from start to finish went completely smoothly. Highly recommend this removals team.

"Very professional team, turned up at the exact time agreed, all staff members were wearing uniform, and looked professional. From the start to the very end, all team members were polite and extremely helpful and supportive at what can be a very stressful time. Great care was taken with our furniture and fittings at all times. The team, were very tidy, and clean, and mindful of taking care of house. They helped us, with double checking everything, to make sure, all was done right. Very caring, friendly, and approachable at all times.
We are very pleased with this removal firm, and would highly recommend them to anyone."

Team:
Paul Freeman

Business Reply:

Many thanks for reviewing our services , feed back is always appreciated. Glad that you were pleased with our service.
Best wishes in your new home.

REPORT THIS REVIEW

Review 24 Mar 2023 Recommended by customer in SS12 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

I moved 20 miles with 30 years of possessions. The move went very smoothly.

"I have used Neales Removals before and recommended to my friends, and my recent move lived up to my expectations. Courteous, friendly and helpful staff took care of all of my possessions. Everything arrived safe and sound with no hitches.

Quite simply I wouldn�t use anyone else."

Team:
Danny, Dave & Paul

Business Reply:

Many thanks for taking time to leave a review , its great to get feedback on the services that we provide.
Good luck in your new home.
Kind regards
Paul.

REPORT THIS REVIEW

Review 14 Mar 2023 Recommended by customer in CM1 I'm: Male business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Paul and his team took away the stress of moving house after 25 years and we would highly recommend them.

Cost: £1250

"Paul and his team are very professional, efficient and friendly. We were provided with plenty of boxes and bubble wrap to pack our belongings and the day of the move went like clockwork. We could not have wished for a better service."

Business Reply:

Thank you for taking the time to review our services, it is much appreciated. Good luck in your new home.
Thank You
Paul.

REPORT THIS REVIEW

Review 3 Mar 2023 Recommended by customer in cm21 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business C Neale https://www.referenceline.com/removers_removals_companies-in-hornchurch-cneale-77132

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Complex move. One large house into storage for 2 weeks. This was then collected and deliver in 2 stages to our new house and finally a second house was moved a day later to the same address

"Paul and the team were absolutely amazing. Very efficient, friendly and couldn't have been more helpful and polite.

An absolute pleasure, they took the stresses out of the 4 days of moves that we had them for.

We would highly recommend Neale's."

Business Reply:

Thank you for taking the time to review our services ,it is much appreciated. Best of luck in your lovely new home.
Kind Regards
Paul.

REPORT THIS REVIEW

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