Discovery Home Improvements

Unit 4 Ballingall Industrial Estate, Brewery Lane
Dundee
Angus
DD1 5QW

Kitchens Bedrooms & Bathrooms

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Bedrooms / Bedroom Fitters, Carpenters & Joiners / Carpentry & Joinery, Doors, Electricians, Kitchen Retailers, Kitchens / Kitchen Fitters / Kitchen Installers, Painters & Decorators / Painting & Decorating, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Tilers / Tiling / Grouting
99% recommended   Rating 9.6/10
358 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 358 reviews since 2006
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Work done to a very high standard by Greg and Steven would recommend to friends and family. "   more
 
" Great team to have in my home. Friendly, polite, cleared up after themselves each day. Happy to discuss work as they went along. Very pleased with their workman ship. Would have preferred much more...."   more
 
" Very pleased with the work carried out efficient and tidy workers, work hard till job done. "   more
 
" Excellent service and I will recommend to friends and families. Thank you. "   more
 
About Us


Home improvements kitchens bedrooms bathrooms replacement doors.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 91%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 90%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 78%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 10
agreed 9
Arrived 13
bathroom 18
class 29
clean 17
cleaned 14
customer 9
definitely 8
delighted 18
Discovery 34
disruption 10
doors 10
efficient 23
efficiently 10
Excellent 78
Extremely 8
family 16
finish 29
finished 29
Friendly 44
friends 21
future 8
good 53
Graham 14
Great 28
Greg 11
Happy 27
hard 11
helpful 30
Highly 16
improvements 19
installation 12
joiner 12
kitchen 31
Letford 13
mess 11
minimum 9
pleasant 12
pleased 40
Professional 32
recommend 55
satisfied 18
service 46
standard 38
team 27
tidy 22
tradesmen 25
workmanship 15
workmen 34
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Nov 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £9100
 
 
Team:
Greg Steven Darren
 
 
 


Review 8 Nov 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete refit of bathroom.
 
Cost: £4980

"Work done to a very high standard by Greg and Steven would recommend to friends and family. "
 
 
 
 
Team:
Greg Steven
 
 
 


Review 8 Oct 2019
No Recommendation by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted kitchen and bath room. Got floors ready for new laminate / vinyl new skirting boards.
Invoices given per and post but little detail.
 
Cost: £13000

"Great team to have in my home. Friendly, polite, cleared up after themselves each day. Happy to discuss work as they went along. Very pleased with their workman ship.
Would have preferred much more detail in quotation and invoice re material and labour costs. "
 
 
 
 
Team:
Greg Steven George
 
 
 


Review 9 Sep 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace kitchen doors, kick boards, cornice
 
Cost: £1485

"Very pleased with the work carried out efficient and tidy workers, work hard till job done. "
 
 
 
 
Team:
Greg Stephen
 
 
 


Review 6 Sep 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of shower unit.
 
Cost: £1500

"Job started early.
Removement of corner shower and replacement fitted.
Fitters friendly and worked until work finished started early and finished lunch time.
cleared up as they went. "
 
 
 
 
 
 


Review 6 Sep 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service and I will recommend to friends and families.
Thank you.
"
 
 
 
 
Team:
Greg Steven
 
 
 


Review 2 Sep 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen upgrade.
Doors and cupboards.
Worktops, splash backs plinths, Drawerfronts oven, Hob, extractor sink materials and labour.
 
Cost: £3494

"Extremely pleased with work carried out, quick clean and efficient.
Very pleased with service Graham Letford actually picked me up at home to take me to see kitchens. Fantastic service.
Thank you. "
 
 
 
 
Team:
Greg Steven
 
 
 


Review 2 Sep 2019
Recommended by customer in BP2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Total kitchen fitted from new.
Work included completely taking out the old kitchen including wall tiles and total refit of cupboards, drawers, wet wall, flooring.
 
Cost: £9150

"Completely satisfied with the work carried out by Greg and Steve. Professional, experienced, efficient and helpful. Nothing was too much trouble for them. "
 
 
 
 
Team:
Greg Steven Steve Tronty
 
 
 


Review 27 Aug 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete bathroom refurbishment.
 
Cost: £5000

"Excellent job from start to finish.
Very happy. "
 
 
 
 
Team:
Greg Steven George
 
 
 


Review 22 Aug 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New doors, worktops etc in kitchen.
 
Cost: £2642
 
 
Team:
Greg Steven
 
 
 


Review 19 Aug 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove and replace wardrobe doors and dressing table tops.
 

"All work carried out in a very professional manner. Also clean tidy and very helpful. "
 
 
 
 
Team:
Greg Steven
 
 
 


Review 19 Aug 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement kitchen doors.
 
Cost: £1400

"First class service from start to finish from Graham and the team. Couldn't have been more helpful when we first visited the showroom and this continued throughout the process.
Would definitely recommend and use this company in future. "
 
 
 
 
Team:
Greg Steven
 
 
 


Review 17 Jul 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old kitchen units etc fitting of new kitchen roofing sink etc.
5 years ago removal and fitting of bathroom.
 
Cost: £8200

"We found the service given to us excellent. Nothing too much trouble dropping off samples, giving us a lift to showroom. The kitchen fitter was punctual, and always friendly and approachable after care was very good we would have no hesitation in recommending this firm in future. "
 
 
 
 
Team:
Greg Steven Steve
 
 
 


Review 15 Jul 2019
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 complete bathroom
1 complete cloak room
1 kitchen ceiling.
 
Cost: £9995

"Everyone was very friendly and polite and worked efficiently to an excellent standard the job was finished on schedule the quality of their work their customer service and the respect they showed to us and our home was exemplary. "
 
 
 
 
Team:
Greg Steve Steven
 
 
 


Review 11 Jul 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing work tops, doors and drawers.
Supplied and fitted new sink, tap, cooker and HOB extractor hob.
 
Cost: £4000

"Very satisfied with work Graham and team excellent was a bit unsure about just replacing cupboard doors but Graham assured me and yes work is excellent. "
 
 
 
 
Team:
Greg Stephen
 
 
 


Review 23 May 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of Bathroom units doors/ draner fronts and toilet panels.
 
Cost: £540

"Doors arrived earlier than projected. Contractor happy to negotiate fitting appt.
Arrived promptly as stated work carried out speedily, contractor "Cleaned up" as working. "Greg" pleasant, professional and work finished to high standard. "
 
 
 
 
Team:
Grbg
 
 
 


Review 20 May 2019
Recommended by customer in DD6
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1200
 
 
 
 


Review 17 May 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing bathroom and kitchen roofs with P.V.C with silver strip.
 
Cost: £800

"Both lads were very efficient and did most of the tidying as they progressed. Explained each stage when asked. "
 
 
 
 
Team:
Greg Stephen
 
 
 


Review 10 May 2019
Recommended by customer in DD4
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete bathroom. Refit removal of bath and shower cubicle put in . Tiles removed and new wet wall put in. Bathroom units put in new ceiling with down lights, Toilet and wash basin, New floor.
 

"Work was completed on time and staff were friendly, tidy and value for money hard working guys."
 
 
 
 
Team:
Grege Steven
 
 
 


Review 8 May 2019
Recommended by customer in DD1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New sink unit tops and replacement doors.
 
Cost: £1765

"The workmen did a very good job were polite and cleaned up any mess- couldn't have asked for anything better."
 
 
 
 
Team:
Greg Steven
 
 
 

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