Discovery Home Improvements

Unit 4 Ballingall Industrial Estate, Brewery Lane
Dundee
Angus
DD1 5QW

Kitchens Bedrooms & Bathrooms

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Bedrooms / Bedroom Fitters, Carpenters & Joiners / Carpentry & Joinery, Doors, Electricians, Kitchen Retailers, Kitchens / Kitchen Fitters / Kitchen Installers, Painters & Decorators / Painting & Decorating, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Tilers / Tiling / Grouting
99% recommended   Rating 9.6/10
346 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 346 reviews since 2006
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We found the service given to us excellent. Nothing too much trouble dropping off samples, giving us a lift to showroom. The kitchen fitter was punctual, and always friendly and approachable after car...."   more
 
" Everyone was very friendly and polite and worked efficiently to an excellent standard the job was finished on schedule the quality of their work their customer service and the respect they showed to u...."   more
 
" Very satisfied with work Graham and team excellent was a bit unsure about just replacing cupboard doors but Graham assured me and yes work is excellent. "   more
 
" Doors arrived earlier than projected. Contractor happy to negotiate fitting appt. Arrived promptly as stated work carried out speedily, contractor "Cleaned up" as working. "Greg" pleasant, professio...."   more
 
About Us


Home improvements kitchens bedrooms bathrooms replacement doors.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 91%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 90%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 78%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 10
agreed 9
Arrived 13
aspects 7
bathroom 18
certainly 7
class 28
clean 15
cleaned 14
customer 9
definitely 7
Delighted 18
Discovery 34
disruption 10
doors 10
efficient 20
efficiently 10
excellent 76
Extremely 7
family 15
finish 27
finished 28
fitting 7
friendly 42
friends 19
future 7
good 53
Graham 12
Great 27
Greg 9
happy 25
hard 10
helpful 27
highly 16
Improvements 19
installation 12
joiner 12
kitchen 31
pleased 37
professional 30
quality 14
recommend 52
satisfied 17
service 43
standard 37
team 25
tidy 20
tradesmen 25
workmanship 15
workmen 34
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jul 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old kitchen units etc fitting of new kitchen roofing sink etc.
5 years ago removal and fitting of bathroom.
 
Cost: £8200

"We found the service given to us excellent. Nothing too much trouble dropping off samples, giving us a lift to showroom. The kitchen fitter was punctual, and always friendly and approachable after care was very good we would have no hesitation in recommending this firm in future. "
 
 
 
 
Team:
Greg Steven Steve
 
 
 


Review 15 Jul 2019
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 complete bathroom
1 complete cloak room
1 kitchen ceiling.
 
Cost: £9995

"Everyone was very friendly and polite and worked efficiently to an excellent standard the job was finished on schedule the quality of their work their customer service and the respect they showed to us and our home was exemplary. "
 
 
 
 
Team:
Greg Steve Steven
 
 
 


Review 11 Jul 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing work tops, doors and drawers.
Supplied and fitted new sink, tap, cooker and HOB extractor hob.
 
Cost: £4000

"Very satisfied with work Graham and team excellent was a bit unsure about just replacing cupboard doors but Graham assured me and yes work is excellent. "
 
 
 
 
Team:
Greg Stephen
 
 
 


Review 23 May 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of Bathroom units doors/ draner fronts and toilet panels.
 
Cost: £540

"Doors arrived earlier than projected. Contractor happy to negotiate fitting appt.
Arrived promptly as stated work carried out speedily, contractor "Cleaned up" as working. "Greg" pleasant, professional and work finished to high standard. "
 
 
 
 
Team:
Grbg
 
 
 


Review 20 May 2019
Recommended by customer in DD6
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1200
 
 
 
 


Review 17 May 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing bathroom and kitchen roofs with P.V.C with silver strip.
 
Cost: £800

"Both lads were very efficient and did most of the tidying as they progressed. Explained each stage when asked. "
 
 
 
 
Team:
Greg Stephen
 
 
 


Review 10 May 2019
Recommended by customer in DD4
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete bathroom. Refit removal of bath and shower cubicle put in . Tiles removed and new wet wall put in. Bathroom units put in new ceiling with down lights, Toilet and wash basin, New floor.
 

"Work was completed on time and staff were friendly, tidy and value for money hard working guys."
 
 
 
 
Team:
Grege Steven
 
 
 


Review 8 May 2019
Recommended by customer in DD1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New sink unit tops and replacement doors.
 
Cost: £1765

"The workmen did a very good job were polite and cleaned up any mess- couldn't have asked for anything better."
 
 
 
 
Team:
Greg Steven
 
 
 


Review 25 Apr 2019
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement doors, drawer fronts and worktop in kitchen
 
Cost: £2280

"Helped me to choose exactly, what I asked for.
Quick and efficient"
 
 
 
 
Team:
Greg Stephen
 
 
 


Review 15 Apr 2019
Recommended by customer in DD7
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
N/A
 

"For the purchase and delivery of flat pack kitchen. Delivered as soon as we requested it. Very friendly staff went out of there way to help.
Really helpful when trying to make decision on which kitchen to go for.
Gave us sample's to take home to try for light in kitchen as we have dark spots in our kitchen. Even ordered sample in from else-where to try at home.
Gave us the best deal possible.
Would highly recommend."
 
 
 
 
 
 


Review 5 Apr 2019
Recommended by customer in DD3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New kitchen.
 
Cost: £8900

"Very pleased wit all aspects. "
 
 
 
 
Team:
Greg Steven Steve
 
 
 


Review 5 Apr 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove bath and shower, install shower tray and all fitting inc new shower.
 
Cost: £2500

"Excellent work. Pleased with final result. "
 
 
 
 
Team:
Greg Steve Stephen
 
 
 


Review 7 Mar 2019
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen refit
 
Cost: £4760

"Greg and Steven turned up on time and completed work to a high standard in agreed timescale."
 
 
 
 
Team:
Greg Steven
 
 
 


Review 5 Feb 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Total revamp of bathroom, New large shower removal of bath, W.C. Basin, large combi unit for W.C wash-basin all pipe-work electrics wet wall installation.
 
Cost: £4000

"Great company this is the second time we have used - them. First time was for kitchen revamp. First class service, first class workman ship Greg and Steven. Just got on with it. Did not even stop for a cuppa. Now thats what you call service we would not look at any other company other than these guys. Even took all the old bath and units away and the rubbish."
 
 
 
 
Team:
Greg Steven
 
 
 


Review 12 Dec 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen installation.
 
Cost: £5260

"Very satisfied in all aspects. "
 
 
 
 
Team:
Greg Ian Steve Steven
 
 
 


Review 7 Dec 2018
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted bathroom
 
Cost: £4900

"Fine
"
 
 
 
 
Team:
Greg Steven Ian Steve
 
 
 


Review 27 Nov 2018
Recommended by customer in DD6
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old shower and installation of new.
 

"Completely done. "
 
 
 
 
Team:
Greg Steven
 
 
 


Review 22 Nov 2018
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement kitchen unit drawer and doors / handles.
 
Cost: £949

"No pushy sales in shop. When I selected colour / style a quick house measurement visit was arranged.
Work done in 1 day - I was exceptionally pleased with the results.
Would highly recommend discovering home improvements. "
 
 
 
 
 
 


Review 5 Nov 2018
Recommended by customer in DD11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom fitted.
 

"Work done to high standard completed on time. "
 
 
 
 
Team:
Greg Steve Ian Steven George
 
 
 


Review 23 Oct 2018
Recommended by customer in KY15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen doors replace, end panels, comics, plinth, handles.
Gas had replaced with ceramic hob.
Tall unit reduced in depth.
 

"Very happy with my updated, bright kitchen.
Work was carried out with minimum disruption. "
 
 
 
 
Team:
Greg Steven
 
 
 

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