Discovery Home Improvements

Where reputations count.

Unit 4 Ballingall Industrial Estate, Brewery Lane
Dundee
Angus
DD1 5QW

Kitchens Bedrooms & Bathrooms

www.discoverydundee.co.uk

Email This Business

Tel 01382 205 803

Listed under: Bathrooms / Bathroom Fitters / Bathroom Installers, Bedrooms / Bedroom Fitters, Carpenters & Joiners / Carpentry & Joinery, Doors, Electricians, Kitchen Retailers, Kitchens / Kitchen Fitters / Kitchen Installers, Painters & Decorators / Painting & Decorating, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Tilers / Tiling / Grouting

99% recommended Rating 9.6/100
413 reviews since 2006

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 413 reviews since 2006

Quality	9.6/10
The quality of the work was as expected and agreed

Tidy	9.6/10
There was little disruption and the site was left clear and tidy

Service	9.7/10
The team was friendly, helpful, considerate and professional

Value	9.5/10
The price represents value for money

Recent Reviews

" Excellent work. All fittings were of a high standard and even made a corner unit as could not be bought of the shelf. They adapted the wire racks also would recommend. " more

" An excellent company from first visit in scoping the work to fitting and cleaning up." more

" First class job from surveyor right through to the end of the job despite us changing the time schedule.We have used them before and we will use them again.Despite problems arising with liaising wi...." more

" Great work done by the guys. All tidy when work was finished. We were recommended this company by friends." more

About Us
Information provided by the business
Legal Name: Discovery Home Improvements Ltd.

Home improvements kitchens bedrooms bathrooms replacement doors.

Review 15 Apr 2024 Recommended by customer in PH10 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

New doors on al the kitchen units and electricals, shelf unit mode and wire ack adapted to blend in with the kitchen.

"Excellent work.
All fittings were of a high standard and even made a corner unit as could not be bought of the shelf. They adapted the wire racks also
would recommend. "

Team:
Greg Stephen

REPORT THIS REVIEW

Review 23 Feb 2024 Recommended by customer in DD11 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement of kitchen doors, supply, and fitting dishwasher.

"An excellent company from first visit in scoping the work to fitting and cleaning up."

Team:
Greg Steven

REPORT THIS REVIEW

Review 26 Jan 2024 Recommended by customer in Dd51 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fit new kitchen doors splashback and worktop and fit new sink and plumbing work with accompanied electrical work.

"First class job from surveyor right through to the end of the job despite us changing the time schedule.We have used them before and we will use them again.Despite problems arising with liaising with another companies window fitters mistakes Discovery's foreman worked around the problems in a professional manner.My wife and I have no hesitation in recommending discovery to other prospective clients."

Team:
Greg and steven

REPORT THIS REVIEW

Review 12 Oct 2023 Recommended by customer in DD2 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Bath taken out and shower and wet wall put in

"Great work done by the guys. All tidy when work was finished. We were recommended this company by friends."

Team:
Greg Stephen George Trenty

REPORT THIS REVIEW

Review 23 Sep 2023 Recommended by customer in KY15 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Removal of bath to walk in shower with wet wall and associated fittings

"The two gentlemen who came to do the improvements were very friendly. The company came highly recommended from other work being carried out locally.
Despite the heavy rain and having to do some work outside. They remained very cheery and very wet!!
The work has been very professional and I have had no problems since the installation.
I would recommend this company without any hesitation as they were extremely professional throughout the whole process."

Team:
Greg Stephen

REPORT THIS REVIEW

Review 16 Sep 2023 Recommended by customer in DD2 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

1. Complete new bathroom all appliances and wet wall.
Change shower room to a wetroom and toilet - wash basin and no slid floor.
Total for both

"Both jobs well done. Clean and tidy workers. Started and finished on time as arranged."

Team:
Greg Stephen George

REPORT THIS REVIEW

Review 29 Aug 2023 Recommended by customer in DD3 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Remove old bathroom and fittings, replace with shower cubicle, new fittings ceiling, lights and flooring.

"Excellent work. "

Team:
Greg Stephen George

REPORT THIS REVIEW

Review 12 Jun 2023 Recommended by customer in DD5 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Removal of old bathroom, fitting of new bathroom (full wet wall, PVC ceiling, luxury vinyl tile flooring, radiator, bath, shower, toilet, sink, units, lighting)

"Graham helped us choose a suitable bathroom for our home after visiting the DHI showroom. All work carried out by Greg, Stephen and George was done to schedule and to a high standard. We were very happy with the service provided. "

Team:
Greg Stephen George

REPORT THIS REVIEW

Review 12 Jun 2023 Recommended by customer in DD5 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Completely rip out old bathroom and replace with ne one including, roof, wet wall, flooring, radiator, lights, fan, vanity unit, toilet, shower and screen flooring. Remove and discard old bathroom including cast iron bath.

"We are absolutely delighted with our bathroom. We could never have imagined it would look as good as it does. The standard of work was excellent and we took on board a few suggestions by the fitters given their experience. Have already recommended discovery home improvements to our friends and family and would not hesitate to use them again. All in all a fantastic job y Greg, Steven and George
Very friendly. "

Team:
Greg Steven George

REPORT THIS REVIEW

Review 12 Jun 2023 Recommended by customer in DD2 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New sink unit and new toilet unit.

Team:
Greg Stephen

REPORT THIS REVIEW

Review 6 Jun 2023 Recommended by customer in DD2 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitted kitchen. Floor and roof.

"The company did a very good job. They were very helpful, punctual and efficient. "

Team:
Greg Stephen George Steven

REPORT THIS REVIEW

Review 1 Jun 2023 Recommended by customer in DD2 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New kitchen

"Very punctual
Very efficient. "

Team:
Greg Stephen George Steven

REPORT THIS REVIEW

Review 28 May 2023 Recommended by customer in Dd38 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New kitchen supplied and fitted

"Delightful experience from start to finish outstanding service and workmanship We would certainly recommend this company to anyone considering home improvements Thank you once again Graeme and your team for our new kitchen Bruce&Evelynfr"

Team:
Graeme Greig Stephen

REPORT THIS REVIEW

Review 16 Dec 2022 Recommended by customer in DD3 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Remove old kitchen and boiler fit new kitchen all new floor too kitchen and sun room. Work on dividing door. All walls replaced with wet wall.

"Firm quote.
Good job all employees a credit to the company. Clean tidy on time good workmanship. Excellent tradesman. Very happy with new kitchen. "

Team:
Greg Stephen George Steven

REPORT THIS REVIEW

Review 14 Dec 2022 Recommended by customer in DD2 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of new bathroom removal of 1950s cast iron bath and wet wall.

Team:
Greg Stephen George

REPORT THIS REVIEW

Review 28 Oct 2022 Recommended by customer in DD2 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New bathroom floor
New fittings
Splash back around shower.

"Excellent job from all trades start to finish."

Team:
Greg Stephen George

REPORT THIS REVIEW

Review 11 Oct 2022 Recommended by customer in DD5 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	8/10
The quality of the work was as expected and agreed

Tidy	6/10
There was little disruption and the site was left clear and tidy

Service	8/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Removal of bath and shower fitting shower tray wet wall shower screen and door
New shower unit.

"Prompt start
Worked steadily
Minimal disruption to my routine."

Team:
Stephen

REPORT THIS REVIEW

Review 21 Sep 2022 Recommended by customer in DD5 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New kitchen

"Very happy from start to finish"

Team:
George Greg Stephen

REPORT THIS REVIEW

Review 22 Aug 2022 Recommended by customer in DD2 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

New shower room, old bath shower, sink and unit toilet removed.
Wet wall, new toilet sink and units.
Shower cubical and light up mirror, flooring, new fan ceiling and lighting.

"A job well done, men really helpful and fitted new handle on bathroom door and toilet roll holder even if I didn't buy them from this company.
Bathroom looks great and cant get over how lovely it is now.
wouldn't hesitate to use this firm again."

Team:
Greg Stephen George

REPORT THIS REVIEW

Review 2 Aug 2022 No Recommendation by customer in DD4 business Discovery Home Improvements https://www.referenceline.com/kitchens_bedrooms_bathrooms-in-dundee-discoveryhomeimprovements-12083

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

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Customer Review

Kitchen update

"Very happy with end result. I would definitely recommend this firm."

Team:
Gregg Stephen George

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