Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
2051 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 2051 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Very good service overall however ____to company that person who made up the Wardrobe in bedroom 3 used the wrong screws and screwed one of the drawers slut as a result. Another drawer had screw proje...."   more
 
" Very courteous and helpful. Efficient in packing carry and helping me check that nothing had been left behind. A really positive experience. "   more
 
" Yet again Hadley and ottaway delivered a very good service. In fact excellent! I would recommend Hadley and ottaway every time for our removal and storage needs. "   more
 
" The team were lovely and really great."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 75
better 42
boxes 78
brilliant 82
care 91
careful 82
cheerful 86
courteous 187
credit 45
crew 146
definitely 60
difficult 52
easy 53
Efficient 269
efficiently 69
excellent 334
experience 65
extremely 133
fantastic 66
finish 43
free 51
friendly 265
furniture 85
good 241
great 137
guys 80
Hadley 212
happy 82
hard 196
helpful 428
highly 100
impressed 63
Mark 47
Ottaway 203
packed 58
packing 98
pleasant 79
pleased 80
polite 324
professional 229
property 53
really 91
recommend 250
recommended 50
removal 198
service 370
stressful 104
team 316
thank 181
trouble 97
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Feb 2020
Recommended by customer in SN14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Norfolk to Wiltshire including 10 and weeks in storage.
 
Cost: £5000

"Very good service overall however ____to company that person who made up the Wardrobe in bedroom 3 used the wrong screws and screwed one of the drawers slut as a result. Another drawer had screw projecting into clothes drawers!
We sorted it out.
Also there is no time to check the issued lists before signing them off not sure what you could do about this. "
 
 
 
 
Team:
Luke Ralph Bunce
 
 
 

Review 13 Feb 2020
Recommended by customer in IP21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Delivery to narrow and awkward driveway
 
Cost: £1940

"Very courteous and helpful. Efficient in packing carry and helping me check that nothing had been left behind. A really positive experience. "
 
 
 
 
Team:
Luke Ralph Jordan Grant
 
 
 

Review 7 Feb 2020
No Recommendation by customer in IP27
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very long
Around.
 
Cost: £564
 
 
Team:
Graham Liam
 
 
 

Review 4 Feb 2020
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Luke Shaun Josh Jordan
 
 
 

Review 31 Jan 2020
Recommended by customer in NR23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from store and collection of furniture from rental property to main home.
 
Cost: £1438

"Yet again Hadley and ottaway delivered a very good service. In fact excellent! I would recommend Hadley and ottaway every time for our removal and storage needs. "
 
 
 
 
Team:
Graham Jordon Ralph Nige
 
 
 

Review 31 Jan 2020
Recommended by customer in IP25
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went really well.
 

"The team were lovely and really great."
 
 
 
 
Team:
Josh Ross Luke
 
 
 

Review 27 Jan 2020
Recommended by customer in NG16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys were very friendly and helpful. Nothing was to much in the way the worked with us.
Most of our goods were packed well no breakages - new bed matron was dirty and ripped.
 
Cost: £1677
 
 
Team:
Aiex Step
 
 
 

Review 27 Jan 2020
Recommended by customer in NR24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was short notice and just before Christmas with a chance on our side to pack a really prepare.
 
Cost: £3100

"The move was very professional, courteous and efficient from start to finish with no issue at all. The move team were very well mannered and considerate and nothing was too much trouble. I cannot complement the team too highly and would recommend them to anyone. "
 
 
 
 
Team:
Josh Ross Graham
 
 
 

Review 23 Jan 2020
Recommended by customer in PG36
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move out of storage into a 2 floor semi.
 
Cost: £1000

"All the staff and crew from hadley and ottaway are always polite, tidy and careful.
This is the 7th move they have done for me and the second time we used them to store my belongings. I don't ever get a quote from others now. Highly recommended."
 
 
 
 
Team:
Luke Graham Steve Grant
 
 
 

Review 23 Jan 2020
Recommended by customer in CB2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large 8 bed house plus garden to move into smaller 6-bed house with less storage.
 
Cost: £3500

"Hadley and ottaway were excellent from start to finish. The removal team in particular were superb and have moved us in extremely well - Thank you! "
 
 
 
 
Team:
Shaun Stephen Jordan Ni
 
 
 

Review 17 Jan 2020
Recommended by customer in PE36
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lots of garage, shed garden contents.
 
Cost: £2683

"H & O made the move much less stressful than I had feared.

From initial visit, through the finalizing of the move date and the move itself the staff wire so pleasant and understanding.

The crew that moved us just got on without any fuss, making the three days so straightforward."
 
 
 
 
Team:
Steve Sam Josh
 
 
 

Review 17 Jan 2020
Recommended by customer in PE31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First scheduled move had to be can cancelled due to inability of our buyer to complete, although 75% of costs lost Hadley and Ottaway were very kind and understanding hence our reason for using then for new move.
 
Cost: £1774

"Alex, Stephen, Ross and Martin were all very friendly, cheerful and helpful. Nothing was too much trouble and they made our 2 day move as easy as possible. Thank you!"
 
 
 
 
Team:
Alex Ross Stephen Martin
 
 
 

Review 16 Jan 2020
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Norfolk to Preston, so a 6 hour travel distance.
 
Cost: £2012
 
 
Team:
Mark
 
 
 

Review 14 Jan 2020
Recommended by customer in CB2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a large 6 bedroom house in village to a 4 bedroom town house in the city.
 
Cost: £2000
 
 
Team:
Luke Ralph Josh Daniel
 
 
 

Review 13 Jan 2020
Recommended by customer in CB21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 2 storey 5 bed to bungalow style house. 50 miles.
Packers arrived day before. Very thorough and quick and efficient. Following day we moved.
 
Cost: £1554

"Moving house isn't exactly a walk in the park however Alex, Ross, Jordan and Stephen R made the whole event seamless.

Whilst they packed and loaded I made copious tea and bacon rolls. Team work. If I ever move again I will be contacting them. "
 
 
 
 
Team:
Alex Jordan
 
 
 

Review 8 Jan 2020
Recommended by customer in NR25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Down sizing from an older larger property with many out buildings to a smaller new build with no out build by way of 6 weeks in a cottage storage too.
 

"Excellent, friendly, efficient and helpful staff who do the company proud be that quoting for the job, office staff or actual removers. Always cheerful and couldn't do more for you. Highly recommended
Thank you team!"
 
 
 
 
Team:
Graham Robert Martin Chri
 
 
 

Review 7 Jan 2020
Recommended by customer in SK9
 My Age: 40 - 49 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Norwich 2 Cheshire one day pack up
 
Cost: £2300

"Amazing service from everyone
Luke and team great"
 
 
 
 
Team:
Luke Jordan Sam Mark
 
 
 

Review 7 Jan 2020
Not Recommended by customer in NR21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
20 miles 3 medium sized vans, contents of a 5 bedroomed house to a smaller house partly furnished.

Significant challenge heavy rain; finding space for everything.
 
Cost: £3598

"The protections I has shown in the handbook did not happen. Everything came.

The men were polite. There were however too many of them so items came in too fast for me to give proper instructions.

They did not ask if there were problems

They were planning to drive away without replacing the front door.

I would not recommend this firm. When I pointed out damages on the day of the move, I was told it was the fault of the furniture.

When I had had time to examine things, which took longer than 7 days because of the chaos, I told the removals firm about damage while acknowledging that I could not make a claim. However, there was not a hint of an apology. Poor manners. "
 
 
 
 
Team:
Luke Ross Graham Steve Ru
 
 
 

Review 5 Jan 2020
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Big move large house
conservator y/ garden road annexe
 
Cost: £4900

"Excellent service from start to finish. Would highly recommend."
 
 
 
 
Team:
Steve Jordan Josh Robert
 
 
 

Review 3 Jan 2020
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All house moved including packing. Some items to be dismantled and remade.
 

"Move team were brilliant friendly and helpful.
Everything was remade very happy."
 
 
 
 
Team:
Alex Jordan Jamie
 
 
 
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