Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/10
2070 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2070 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Fab service from start to finish. Highly recommend"   more
 
" Everything very smooth and painless"   more
 
" From the moment you visited to quote to collecting the boxes after lockdown. Everything went to plan as you explained. Staff were helpful and polite. A very satisfied customer thank you"   more
 
" Excellent packing service and excellent service overall - definitely recommended!"   more
 
 
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Customer Reviews
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Review 22 Jun 2020
Recommended by customer in IP25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Fab service from start to finish. Highly recommend"
 
 
 
 
Team:
Luke Bunce Stephen Shaun
 
 
 


Review 2 Jun 2020
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Day 1 - packing
Day 2 - Loading all except essentials
Day 3 - Delivery to new address
 

"Everything very smooth and painless"
 
 
 
 
Team:
Luke Jamie Ross Alex Chri
 
 
 


Review 28 May 2020
Recommended by customer in BN23
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From the moment the team entered the house we were pleased with the service
 
Cost: £2081

"From the moment you visited to quote to collecting the boxes after lockdown. Everything went to plan as you explained. Staff were helpful and polite. A very satisfied customer thank you"
 
 
 
 
Team:
Josh Ross Ralph
 
 
 


Review 6 Apr 2020
Recommended by customer in CB7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 30 miles but having to complete simultaneously on a new purchase and a new BTL mortgage meant having to change dates - no complaints form Hadley and Ottaway - just flexibility and brilliant service.
 

"Excellent packing service and excellent service overall - definitely recommended!"
 
 
 
 
Team:
Graham Josh
 
 
 


Review 1 Apr 2020
Recommended by customer in IP8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hard work to them due to the property being so did, Narrow door ways and difficult access job a great job happy.
 
Cost: £1000

"Very very happy with the service. They were kind polite, hard working and thoughtful would absolutely recommend them and use them again. "
 
 
 
 
Team:
Nigel Graham
 
 
 


Review 27 Mar 2020
Recommended by customer in CO12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Norfolk to Essex.
 
Cost: £1597

"The guys dis an amazing job. They went above and beyond which really helped our difficult situation everything was wrapped incredibly well.
No breakages and not one scratch! Great job!! "
 
 
 
 
Team:
Stephen Jordan Jordn
 
 
 


Review 26 Mar 2020
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Everything carried out as quoted. Team were punctual, well presented, and very helpful. Moved to a from a rental property with the balance in _ for 8 months all came out in good condition no breakage, all well packed would recommend."
 
 
 
 
Team:
Graham
 
 
 


Review 24 Mar 2020
Recommended by customer in NR26
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various office equipment including tricky 'L' shaped hydraulic sit/stand desk
XL
 
Cost: £600
 
 
Team:
Steve Sam Shaun
 
 
 


Review 16 Mar 2020
Recommended by customer in NG23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Details still packed away!
 

"Over the last three days the men mentioned in the leaflet which I enclose have worked so hard, so professionally, so carefully, unceasing and with good, cheerful manners. No difficulty was too hard for them to overcome and no request on the part of my wife and I denied, They were in short, quite excellent and we cannot praise them enough. They have in our eyes done your firm proud and we feel that you need to recognise this. We have thanked them heartily and we feel that you should do too.

Many thanks - we are happily settled in to our home and busy unpacking. "
 
 
 
 
Team:
Stephen Josh Ross
 
 
 


Review 10 Mar 2020
Recommended by customer in DT1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved app 265 miles.
 
Cost: £1674

"Very happy with all aspects of move."
 
 
 
 
Team:
Steve Grant
 
 
 


Review 10 Mar 2020
Recommended by customer in NR17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move.
 
Cost: £752

"Stephen and Nigel were very polite and helpful."
 
 
 
 
Team:
Bunce Nig
 
 
 


Review 10 Mar 2020
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Men on time done very good job in the time just short journey same town.
No problems pleased with work done
Thank you"
 
 
 
 
Team:
Josh Luke
 
 
 


Review 10 Mar 2020
Recommended by customer in PE32
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went completely to plan
 
Cost: £1739

"First rate service- Helpful and friendly office staff, and a thoroughly pleasant and hard-working best of guys on the front line.
A pleasure to deal with."
 
 
 
 
Team:
Mark Josh Jordan
 
 
 


Review 26 Feb 2020
Not Recommended by customer in EX19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Norfolk cottage to Devon bungalow. No real challenges but contract specified removers to pack up and unpack grandmother clock and selected furniture.
 
Cost: £2396

"Removers pleasant and efficient in Norfolk but in Devon grandmother clock reassembly caused problems as clock kept time but failed to chime. Removers told me time would resolve problem. This did not happen and I contacted Hadley & Ottaway who pointed out they were not liable if there was no external damage but suggested I get the internal damage assessed. This I arranged to do but Hadley & Ottaway was dismissive of the quotation for an assessment and service and his brusque tone in his last email ended any discussion. I hoped that "goodwill" (a term he used) would be forthcoming in a situation where Hadley & Ottaway have a moral obligation."
 
 
 
 
Team:
Alex Sam
 
 
 


Review 25 Feb 2020
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Steve Luke
 
 
 


Review 22 Feb 2020
Recommended by customer in BN27
 My Age: 60 - 69 
 I'm: Male 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All carried out quickly and efficently very careful and mindful when moving items.
 

"Sadly the clutch lever of my motorcycle was damaged during transit your drivers very apologetic, took photo's and am awaiting claim going thru. A great company to deal with would thoroughly recommend.
* Claim now settled quickly with no quibble."
 
 
 
 
Team:
Steve Ross Josy Alex Shau
 
 
 


Review 20 Feb 2020
Recommended by customer in NE66
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move norfolk to nothemtisland.
Went smoothly after then main lorry had to get wiper removed enroute (2hr delay)
 
Cost: £3400

"Very happy with all aspects. Jordan drove my wife's car which really helped. The 3 guys could not leave bean were helpful, careful and cheerful!"
 
 
 
 
Team:
Jordan Mark Liam
 
 
 


Review 19 Feb 2020
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed up 3 bed house to move into storage for undefined period, packed items clearly described making unpacking quick and easy
 

"Excellent removal team of 3 - efficient and courteous and very professional

Delivery team very helpful courteous and efficient

Office staff were fab and very, very helpful "
 
 
 
 
Team:
Bunce Chris
 
 
 


Review 17 Feb 2020
Recommended by customer in NR17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service.
 
 
 
Team:
Jordan Ross Liam
 
 
 


Review 14 Feb 2020
Recommended by customer in SN14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Norfolk to Wiltshire including 10 and weeks in storage.
 
Cost: £5000

"Very good service overall however please feed back to company that person who made up the Wardrobe in bedroom 3 used the wrong screws and screwed one of the drawers shut as a result. Another drawer had screw projecting into clothes drawers!
We sorted it out.
Also there is no time to check the itemised lists before signing them off - not sure what you could do about this. "
 
 
 
 
Team:
Luke Ralph Bunce
 
 
 

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