Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2137 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2137 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Everything was handled efficiently and with care and courtesy. Excellent!"   more
 
" Very pleased with the efficiency of the removals team, who were led by Graham who had a "can do" attitude. They were all very personable and anxious to help"   more
 
" Really pleasant and efficient team. We felt happy they would look after our belongings and us."   more
 
" Team very efficient and move went very smoothly I definitely will recommend your firm to friends and family."   more
 
 
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Customer Reviews
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Review 1 Jul 2022
Recommended by customer in PE32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of some furniture plus other effects.
 

"Everything was handled efficiently and with care and courtesy.
Excellent!"
 
 
 
 
 
 


Review 17 Jun 2022
Recommended by customer in CB22
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
A relatively straightforward house-to-house move.
 

"Very pleased with the efficiency of the removals team, who were led by Graham who had a "can do" attitude. They were all very personable and anxious to help"
 
 
 
 
 
 


Review 7 Jun 2022
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was the reverse of a move. We had eight months earlier.
 

"Really pleasant and efficient team.
We felt happy they would look after our belongings and us."
 
 
 
 
Team:
Dan Jack Ross Andy
 
 
 


Review 26 Apr 2022
Recommended by customer in NR26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from East Ruston house to Sheringham first floor flat challenge at house sharing access with second removal firm at the same time flat -only use stairs, not lift.
 
Cost: £633

"Team very efficient and move went very smoothly I definitely will recommend your firm to friends and family."
 
 
 
 
Team:
Chris Connor
 
 
 


Review 4 Apr 2022
Recommended by customer in PE14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Plenty of boxes/wrapping/tape etc provided arrived on time. Uneven path at new address and tight driveway at old address
 
Cost: £1300

"made a stressful experience more bearable."
 
 
 
 
 
 


Review 22 Feb 2022
Not Recommended by customer in NR33
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The price represents value for money
Show All
 
 
Customer Review
 
This was the second move undertaken by the company in six months. The second move was made easier as much remained packed.
 
Cost: £2148

"The team who moved us were very professional, hard-working, and made the day as smooth as you can.
I had three concerns
a) The estimator for the move insisted we needed more boxes (20) when I suggested we didn't. We did not use those extra boxes but we must have paid for them.
b) A whole ream of packing paper was not used - they neither reimbursed us or left the paper.
c) A whole roll of bubble wrap was not used no reimbursement we asked for it to be delivered."
 
 
 
 
 
 


Review 1 Feb 2022
Recommended by customer in CB6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cost: £1476

"Very happy with the team and all went very well, they were a great team they worked very hard very polite and helpful "
 
 
 
 
 
 


Review 16 Jan 2022
Recommended by customer in LD8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Due to the distance involved had to be carried out over two days.
 
Cost: £2187

"Excellent service.
Removal team were prompt and friendly, took good care of everything and worked extremely hard."
 
 
 
 
 
 


Review 26 Dec 2021
Recommended by customer in DE3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went very smoothly.
 
Cost: £2540

"The team were very efficient from start to finish."
 
 
 
 
Team:
Steve Tye
 
 
 


Review 13 Nov 2021
Recommended by customer in CO11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From house to bungalow - downsize. Built-in furniture upstairs to no wardrobes/drawers etc.
Move approx 55 miles on (mostly) main roads.
Heavy sofa bed had to be moved from space where there wasn't much option to turn etc, then straight downstairs. (very heady and awkward
 
Cost: £2788

"Very pleased with staff attitude and helpfulness - from quoting to phone calls and changing dates of move, to the day itself. Ross and Chris packed most of the items on day before - happy with quality of packing - particularly theirs.
Boxes labelled well fast work! Care taken and good team spirit amongst removers on the day lots of fun banter! Bob led well very responsive to requests and questions cannot fault.
All in all a very happy experience."
 
 
 
 
Team:
Chris Ross 808
 
 
 


Review 11 Nov 2021
Recommended by customer in TN21
 My Age: 70 + 
 I'm: Female 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fairly straightforward move from Norfolk to East Sussex. Steep driveway at Norfolk end. All went well
 
Cost: £3500

"Very professional company. Great team, quick to get back to us with any queries. Stephen and Ross did a very thorough job at packing and removing our effects - Nothing too much trouble.
Thank you Hadley & Ottaway"
 
 
 
 
Team:
Stephen Bunce Ross Robert
 
 
 


Review 3 Nov 2021
Recommended by customer in PE12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Removal of large house and art studio - 60 miles
 
Cost: £11
 
 
 
 


Review 1 Nov 2021
Recommended by customer in IG8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Efficient and courteous.
 
Cost: £1978

"Good service."
 
 
 
 
 
 


Review 29 Oct 2021
Recommended by customer in NR1
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Always helpful - needed things to be put into storage, so had two teams. Dan was in both. Absolutely recommend H&O without hesitation. Telephone staff also excellent and efficient."
 
 
 
 
 
 


Review 27 Oct 2021
No Recommendation by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Show All
 
 
Customer Review
 
Cost: £12
 
 
Team:
Steven Ross Stephen
 
 
 


Review 12 Oct 2021
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Four times medium lorry loads. Took a fridge-freezer up to the top floor.
 

"Very professional team. Well organized - worked as a team.
Courteous."
 
 
 
 
Team:
Graham Warren
 
 
 


Review 7 Oct 2021
Recommended by customer in PE32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Maneuvered a fully assembled shed dan extremely narrow path way.
 

"Very helpful, polite, hard-working crew as always"
 
 
 
 
 
 


Review 28 Sep 2021
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
An unusual move as we were moving into rented accommodation whilst waiting for our new build to be completed, and there was a chance we were going to have to go into storeage for a few days as well.
 
Cost: £2000
 

"From beginning to end it was a positive experience.
Nothing phased the team at H&O, they were just totally professional. Their knowlwdge and advice gave yu confidence to trust them. From our experience there is nothing they don't know about moving house and they are not phased by anything, which takes a lot of pressure off you.
They work as a team from start to finish, friendly, polite, patient and understanding of the situation and your feelings.
Our opinion is If you want the best then these are the people for you."
 
 
Team:
It was a large team effort from Chris who made the first visit to the admin team in the office who co-ordinated everything to the men who came out and actually did the move.
 
 
 


Review 17 Sep 2021
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Small move with 7.5 T truck from Norwich to Hartlepool, mainly books, CDs, and furniture but also sculpture, plants, and fragile items.
 
Cost: £2277

"H&O were polite, friendly, and efficient. They called me back straight away when I asked for a quote, and were helpful regarding the unusual items I had to send. The van arrived exactly on time and loaded quickly, so the overall move time was reduced, and were just as efficient at the other end. Well done!"
 
 
 
 
Team:
Chris Stephen Ross
 
 
 


Review 24 Aug 2021
Recommended by customer in YO62
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Straightforward move from Norfolk to N.Forks due to job relocation.
 
Cost: £5186

"We chose Hadley & Ottaway as they were very competitive on price and at the time had some flexibility on dates.
A friendly and efficient company with a great bunch of lads on the two vans required to move.
If I had one observation I would like to see more floor coverings used."
 
 
 
 
Team:
Dan Steve Jamie Graham
 
 
 

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