Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2699 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2699 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Lovely people from first contact till last. We had a few surprises when we unpacked - finding things in boxes we were not expecting - Box marked downstairs bathroom had toiletries in but also a pair o...."   more
 
" Team arrived on time, discussed my needs and explained what / where needed. Very friendly and helpful."   more
 
" Very satisfied"   more
 
" A wonderful service from start to finish. Nice touch that one of the guys was present for both the packing and unpacking."   more
 
 
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Customer Reviews
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Review 24 Mar 2026
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from home to storage was a first for us but all went as expected. Very professional and efficient.
 

"Lovely people from first contact till last. We had a few surprises when we unpacked - finding things in boxes we were not expecting - Box marked downstairs bathroom had toiletries in but also a pair of walking boots!

So many boxes, lots of packing paper and quick pickup of empty boxes too."
 
 
 
 
Team:
Shaun Bunce Pegy Chris Je
 
 
 


Review 23 Mar 2026
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Second move in three years from Acle to Norwich this time.
 

"Team arrived on time, discussed my needs and explained what / where needed. Very friendly and helpful."
 
 
 
 
Team:
Stephen Lee Mark Chris Ter
 
 
 


Review 23 Mar 2026
Recommended by customer in NR27
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Very straightforward and competently handled
 

"Very satisfied"
 
 
 
 
Team:
Stephen Marc Steven Harrison
 
 
 


Review 22 Mar 2026
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Graham B0b Chris Jeson
 
 
 


Review 22 Mar 2026
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing contents putting them into storage and finally delivering them to my new address.
 

"A wonderful service from start to finish. Nice touch that one of the guys was present for both the packing and unpacking."
 
 
 
 
Team:
Stephen Mark Chris
 
 
 


Review 17 Mar 2026
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
here was nothing I could fault. The team were polite always asking for direction which helped me guide the process. They were patient, very effective and worked hard. They had excellent team spirit humour and consideration. Much appreciated.
 

"I was very worried about the move I was about to make. Marc, Jordan, Terry and Jensen immediately put me at my ease. They got on with the task had an upbeat positive attitude. Nothing was too much trouble even when asked to relocate items.

I found them all to be very careful attentive and calm. They made the move go like clockwork and they are all a great credit to the company. Well done team! Thank you."
 
 
 
 
Team:
Mark Jordan Terry Jenson
 
 
 


Review 12 Mar 2026
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Cambridge to Scotland. I had no help at the south and they were met by my son in Scotland. Moving in the winter brings its own challenges.
 

"Steve and Aston could not have been more helpful and went above and beyond using their initiative when required as to best suit what I would want.

Always polite and respectful and extremely professional. Showed experience and skill when handling difficult items. I would have no hesitation in recommending this company. Great!"
 
 
 
 
Team:
Steve Ast
 
 
 


Review 12 Mar 2026
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Stage1: Remove contents of bungalow into storage
Stage2: Transfer contents from storage to new bungalow
Stage3: Move contents of flat to new bungalow
 

"Everything was very well done"
 
 
 
 
Team:
Graham Pe
 
 
 


Review 12 Mar 2026
Recommended by customer in PE15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a move from a 3 bed semi house to a 3 bed dining room bungalow.
 

"This was a superbly organised operation by Hadley and Ottaway. Very professional. We were very impressed by the helpfulness by Chris on the quote, Bob and Lee, Terry and Jensen on the removal. A very professional team. We were recommended by a friend and would happily recommend them again."
 
 
 
 
Team:
Lee Bob Jenson Terry
 
 
 


Review 9 Mar 2026
Recommended by customer in SY8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsize from large detached 4 bed style to small 3 bed terrace in small town with restricted access.
 

"3rd time in using Hadley and Ottaway. Good team and hard working. (Always a pity about government tax on a home move!)"
 
 
 
 
Team:
Stephen Terry Harrison Je
 
 
 


Review 4 Mar 2026
Recommended by customer in NR26
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Dereham to Sheringham. Crew arrived at 8:00 AM and started with walk through. All really nice polite and chatty. Awful weather rain and dull but never complained. Couldn't get sofa in new bungalow so took arm off to do it. Great work and no complaints from us.
 

"We would highly recommend Hadley and Ottaway. From Chris who did quote and all in office and the moving crew. All really good and helpful. Lots of boxes when needed. Took away empties which we didn't use. Everything delivered to new address with no mishaps. Crew worked really hard, protected TV mirrors etc"
 
 
 
 
Team:
Bob Marc Steven
 
 
 


Review 23 Feb 2026
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It went like clockwork
 

"The crew were pleasant friendly and worked solidly. They had a brief lunch break and left everything accessible."
 
 
 
 
Team:
Graham Terry Chris Ruben
 
 
 


Review 13 Feb 2026
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From a modern three bed to a quirky two bed cottage 6.4 miles away. Narrow lane leading to cottage.
 

"As always Hadley and Ottaway have been outstanding from start to finish. The four man crew on move day were wonderful, cheerful, professional, considerate and really really helpful. It could not have been better. 11/10!"
 
 
 
 
Team:
Graham Jordan Chris Terry
 
 
 


Review 9 Feb 2026
Recommended by customer in TN30
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
5 bed house in Norfolk to
4 bed house in Kent over
3 days
 

"Move team were excellent very helpful. All packing was very good indeed and very quick as was the unpack onto flat surfaces. Highly recommended."
 
 
 
 
Team:
Steve Jenson Mark
 
 
 


Review 5 Feb 2026
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing from large garden bungalow to town centre location with better services.
 

"I am 73 so had many trepidations regarding moving, but Sean and his team were incredible! So helpful, efficient with no fuss or anything too much trouble. In fact I may move again if these lads are moving me!!!"
 
 
 
 
Team:
Stephen Shaun Marc
 
 
 


Review 5 Feb 2026
Recommended by customer in PO7
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and moving the contents of 3 bed bungalow, garage and shed. 200 mile trip to storage carried out over 2 days.
 

"Office staff were friendly and helpful. Removal team were excellent. They worked methodically and carefully and carried out the packing and unloading quickly and efficiently making the best use of the space. They answered questions and checked that I was happy when there were options to consider. A lovely team to work with."
 
 
 
 
Team:
Shaun Lee
 
 
 


Review 2 Feb 2026
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Straightforward move. We packed non breakables. Hadley and Ottaway packed breakables. All went well.
 

"All good"
 
 
 
 
Team:
Stephen Terry Reuben Cus
 
 
 


Review 28 Jan 2026
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House and garden furniture
 

"The team was excellent and always polite and helpful. They worked very well together and were well led for the whole weekend. Can't fault them."
 
 
 
 
Team:
Marc Shaun Jordan
 
 
 


Review 26 Jan 2026
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Same day house move. Sale and purchase
 

"They were extremely pleasant and efficient. The packing was excellent."
 
 
 
 
Team:
Graham Terry Reuben
 
 
 


Review 23 Jan 2026
Recommended by customer in PE36
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Considering the day wet and windy and waiting for key exchange everything the guys did was done well
 

"The move went very well and would recommend Hadley and Ottaway to anyone who is looking for a removal company."
 
 
 
 
Team:
Lee Chris Jensen Steve
 
 
 

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