Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2103 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2103 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent - all four very helpful, very professional and very polite. Made packing our furniture so carefully and unpacking again. We will always recommend Hadley & Ottaway LTD."   more
 
" The team were four really lovely lads. They were professional, efficient really good company and nothing was too much trouble. They made, what is normally a stressful experience, actually enjoyable an...."   more
 
" Arrived on time, very polite and courteous. Walked through property to check what was to be removed put down floor covering throughout property. At new home, we could have done with more floor pro...."   more
 
" From start to finish, quote to delivery at new address. Cannot fault the service we received. All the staff we came into contact with were professional, courteous, and efficient."   more
 
 
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Review 16 Apr 2021
Recommended by customer in TR19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Cost: £3817
 
 
 
 


Review 15 Apr 2021
Recommended by customer in PE31
 My Age: 70 + 
 I'm: Female 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from ___ in Penthouse to a bungalow.
Not problems - use of lift.
 
Cost: £2390

"Excellent - all four very helpful, very professional and very polite.
Made packing our furniture so carefully and unpacking again. We will always recommend Hadley & Ottaway LTD."
 
 
 
 
Team:
Grant Ross Ben Chris
 
 
 


Review 8 Apr 2021
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from North Norfolk to South Norfolk on an overcast and slightly showery day in March. The team arrived exactly when planned in one large van and one small one.
 
Cost: £2197

"The team were four really lovely lads. They were professional, efficient really good company and nothing was too much trouble. They made, what is normally a stressful experience, actually enjoyable and fun. They were also very careful with all the boxes - not one breakage."
 
 
 
 
Team:
Sam Chris Bob Steven
 
 
 


Review 7 Apr 2021
Recommended by customer in PE37
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All done relatively efficiently.
 

"Arrived on time, very polite and courteous. Walked through property to check what was to be removed put down floor covering throughout property.

At new home, we could have done with more floor protection, (We had to ask for more in some rooms). Because of newly laid pale carpets.

One point or observation was that when packing the lorry at old address they used a ramp to walk up into the back of the lorry. But when un-loading at new address they lifted it out of side doors, this meant that our furniture was dragged across the floor of lorry so that they could then lift it out. Surely using the ramp would have been better!

Overall very efficient move. Thank you!"
 
 
 
 
Team:
Sean Jordan
 
 
 


Review 16 Mar 2021
Recommended by customer in IP7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Middle distance move from Norfolk or Suffolk. Rather more in the lorry provided that first thought but removal team managed admirably.
 
Cost: £2228

"From start to finish, quote to delivery at new address. Cannot fault the service we received. All the staff we came into contact with were professional, courteous, and efficient."
 
 
 
 
Team:
Steve Nigel Chris
 
 
 


Review 8 Mar 2021
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bedroom house and double garage moved to 4 bedroom bungalow without garage.
 
Cost: £1413

"Excellent service from quotation to collecting empty boxes.
All staff were polite and extremely efficient."
 
 
 
 
Team:
David Bob Ralph Jordan
 
 
 


Review 6 Mar 2021
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Dersingham - Nov 2020. Furniture in-store three months.
Move to Bawdeswell - Feb 26 2021
 

"No problems. Staff very helpful and polite."
 
 
 
 
 
 


Review 18 Feb 2021
Recommended by customer in NR26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move took place over two days, though no fault of the company. It ran late adverse weather and treacherous road conditions.
 
Cost: £2300

"The company was excellent, office staff who kept us informed of the progress on the day and were professional throughout the whole process.

Alex and his crew were brilliant and always helpful and cheerful despite freezing conditions. They went out of their way to ensure we had essentials on the day and completed the job the following day with great efficiency. "
 
 
 
 
Team:
Alex Sam
 
 
   Business Reply:

Thank you for your reference I am so pleased all went well for you
 


Review 4 Feb 2021
Recommended by customer in NR15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional!
The removal men were so helpful
 
 
 
 
 


Review 4 Jan 2021
Recommended by customer in IP29
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Suffolk to North Yorkshire Moors.

Early December, when we had rain the day before, made getting a fully loaded lorry off a muddy green, a problem.
 
Cost: £2100

"Our two guys were quick, polite and helpful.

We were very stressed on the day but they managed us, our pets and belongings in a cheerful way. On the second day, they were quick in unloading and on their way home by lunch time."
 
 
 
 
Team:
Stephen
 
 
   Business Reply:

Thank you for taking the time to send in your review. We wish you all the best in your new home.
 


Review 4 Jan 2021
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved during lockdown so unable to get completion removal date. Company kindly put us into storage as requested two days before completion and delivered goods from storage 10 days later just before Christmas.
 

"The company could not have been more helpful.

Team were always polite and worked extremely hard on both days. Very impressed."
 
 
 
 
 
 


Review 29 Dec 2020
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
In @8.30 and all packed and ready to move to new house by 11.15. Arrived @new property and unpacked by 1.30 including taking new bed upstairs as their delivery drive wouldn't do it.
 
Cost: £928

"The 4 lads were a fantastic and polite group (sorry I can't remember names!) they were all very helpful quick and efficient @both ends.

There was a very large, heavy rock bench to move which was accomplished so well again@ both ends of the move would highly recommend the firm to anybody (and have done so)"
 
 
 
 
 
   Business Reply:

Thank you so much for your review. We wish you all the best in your new home
 


Review 22 Dec 2020
Recommended by customer in NR17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move but underestimated load so guys had to delivery 1 van to new address (of 3) and then return to fillit up again!

Huge garden play fort and roofing tiles.
 

"The team worked relentlesly to ensure the job was done efficiently.

As it was split over the weekend the boys on monday interacted amazingly with due 6 year old son who helped and became one of the boys for the day

He loved it."
 
 
 
 
 
   Business Reply:

Thank you for your review. Thank you to your son for helping.
 


Review 7 Dec 2020
Recommended by customer in NR20
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Whole process went smoothly. Helped to take the stress out of it.

The team were excellent on both days-prep day and move day.
 
Cost: £1360

"Can't rate them enough - both the move and all the other staff in the office.

Everyone was great!

Can't thank them all enough."
 
 
 
 
 
 


Review 2 Dec 2020
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good move very quick packing unpacked more than expected fast delivery!
 

"Excellent service all round, all workers cheerful and polite especial thanks to Graham and Nigel working with speed incredible strength and always very kind and understanding and sympathetic to our stress of moving. Congratulations.

Thanks."
 
 
 
 
 
 


Review 23 Nov 2020
Recommended by customer in NR17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The move out and the move in went without a hitch. Both teams of men were very polite and very good at their jobs."
 
 
 
 
Team:
Jamie Luk
 
 
 


Review 22 Nov 2020
Recommended by customer in EX1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving old and some antique pieces of furniture from my mother''s house in Suffolk to our home in Devon.

"Hadley and Ottaway gave us an excellent service. Stuart and Shaun arrived punctually, they wrapped all our antique furniture,including a grandfather clock, fast and with great skill and professional care. The skilful way the van was packed reassured us that all our antique furniture would be safe en route.

In Exeter they unpacked with great care and behaved in a professional manner throughout, being concerned that we should understand how to re-assemble the grandfather clock, as the pendulum had been removed. They also brought a wide table in through our back gate as it wouldn't fit in through the front door.

I would also like to praise the admin team, who let us know precisely what would happen in advance, so that we knew what to expect. They answered all our initial questions fully and were helpful and supportive throughout, especially regarding details about moving during a pandemic.

I would happily recommend Hadley and Ottaway to friends and use them again in the future.



"
 
 
Team:
Stuart and Shaun, Kerrie Hawes and Kayleigh Glass
 
 
 


Review 12 Nov 2020
Recommended by customer in PE13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was interesting because our new address was not ready to move into!! (A new build delayed by COVID) all belongings and furniture had to be placed in the garage H&O guys were brilliant.
 
Cost: £843

"Weather was very kind, sunny and bright move went without any issues and we were amazed how quickly the house and garage were emptied. Nothing was too much trouble for Graham and Grant."
 
 
 
 
Team:
Graham Grant
 
 
 


Review 2 Nov 2020
Recommended by customer in PE36
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £4218

"Friendly, approachable, professional team led by Graham. First class. Nothing to much trouble-Even moving very heavy T.V's more than once.

A great asset and promoters of your company. Please pass on our grateful thanks.

You will gather, we were really pleased with the team, plus Chris Howlett and all the team at Watton on the phones.

Be Proud - You were great!!"
 
 
 
 
Team:
Graham Jordon
 
 
 


Review 14 Oct 2020
Recommended by customer in GL14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We asked for some special items to be wrapped by the movers and it was done very professionally. It was a long way and need an overnight stop for the remover, all taken in their stride. Everything packed very well and delivered as we asked for into each room.
 
Cost: £2265

"The removal drivers were very polite and hard working. They managed both ends of the move really well taking care to deliver our goods to where we wanted them. They were very efficient and completed the move out and in on time could not have wanted more."
 
 
 
 
Team:
Alex Ralph Chris
 
 
 

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