Hadley & Ottaway

Where reputations count.

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

www.hadleyandottaway.co.uk

Email This Business

Tel 01953 884 841

Listed under: Removers / Removal Companies

98% recommended Rating 9.6/100
2137 reviews since 2006

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 2137 reviews since 2006

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.5/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" Everything was handled efficiently and with care and courtesy. Excellent!" more

" Very pleased with the efficiency of the removals team, who were led by Graham who had a "can do" attitude. They were all very personable and anxious to help" more

" Really pleasant and efficient team. We felt happy they would look after our belongings and us." more

" Team very efficient and move went very smoothly I definitely will recommend your firm to friends and family." more

About Us
Information provided by the business
Legal Name: Hadley & Ottaway Ltd. Limited Company.

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Review 1 Jul 2022 Recommended by customer in PE32 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal of some furniture plus other effects.

"Everything was handled efficiently and with care and courtesy.
Excellent!"

REPORT THIS REVIEW

Review 17 Jun 2022 Recommended by customer in CB22 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

A relatively straightforward house-to-house move.

"Very pleased with the efficiency of the removals team, who were led by Graham who had a "can do" attitude. They were all very personable and anxious to help"

REPORT THIS REVIEW

Review 7 Jun 2022 Recommended by customer in NR15 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

It was the reverse of a move. We had eight months earlier.

"Really pleasant and efficient team.
We felt happy they would look after our belongings and us."

Team:
Dan Jack Ross Andy

REPORT THIS REVIEW

Review 26 Apr 2022 Recommended by customer in NR26 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I haven't used this business before business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from East Ruston house to Sheringham first floor flat challenge at house sharing access with second removal firm at the same time flat -only use stairs, not lift.

Cost: £633

"Team very efficient and move went very smoothly I definitely will recommend your firm to friends and family."

Team:
Chris Connor

REPORT THIS REVIEW

Review 4 Apr 2022 Recommended by customer in PE14 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Customer Review

Plenty of boxes/wrapping/tape etc provided arrived on time. Uneven path at new address and tight driveway at old address

Cost: £1300

"made a stressful experience more bearable."

REPORT THIS REVIEW

Review 22 Feb 2022 Not Recommended by customer in NR33 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	4/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

This was the second move undertaken by the company in six months. The second move was made easier as much remained packed.

Cost: £2148

"The team who moved us were very professional, hard-working, and made the day as smooth as you can.
I had three concerns
a) The estimator for the move insisted we needed more boxes (20) when I suggested we didn't. We did not use those extra boxes but we must have paid for them.
b) A whole ream of packing paper was not used - they neither reimbursed us or left the paper.
c) A whole roll of bubble wrap was not used no reimbursement we asked for it to be delivered."

REPORT THIS REVIEW

Review 1 Feb 2022 Recommended by customer in CB6 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £1476

"Very happy with the team and all went very well, they were a great team they worked very hard very polite and helpful "

REPORT THIS REVIEW

Review 16 Jan 2022 Recommended by customer in LD8 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Due to the distance involved had to be carried out over two days.

Cost: £2187

"Excellent service.
Removal team were prompt and friendly, took good care of everything and worked extremely hard."

REPORT THIS REVIEW

Review 26 Dec 2021 Recommended by customer in DE3 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I have known this business: 5 - 10 years business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move went very smoothly.

Cost: £2540

"The team were very efficient from start to finish."

Team:
Steve Tye

REPORT THIS REVIEW

Review 13 Nov 2021 Recommended by customer in CO11 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: Under 1 year business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From house to bungalow - downsize. Built-in furniture upstairs to no wardrobes/drawers etc.
Move approx 55 miles on (mostly) main roads.
Heavy sofa bed had to be moved from space where there wasn't much option to turn etc, then straight downstairs. (very heady and awkward

Cost: £2788

"Very pleased with staff attitude and helpfulness - from quoting to phone calls and changing dates of move, to the day itself. Ross and Chris packed most of the items on day before - happy with quality of packing - particularly theirs.
Boxes labelled well fast work! Care taken and good team spirit amongst removers on the day lots of fun banter! Bob led well very responsive to requests and questions cannot fault.
All in all a very happy experience."

Team:
Chris Ross 808

REPORT THIS REVIEW

Review 11 Nov 2021 Recommended by customer in TN21 My Age: 70 + I'm: Female I have known this business: Under 1 year business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Fairly straightforward move from Norfolk to East Sussex. Steep driveway at Norfolk end. All went well

Cost: £3500

"Very professional company. Great team, quick to get back to us with any queries. Stephen and Ross did a very thorough job at packing and removing our effects - Nothing too much trouble.
Thank you Hadley & Ottaway"

Team:
Stephen Bunce Ross Robert

REPORT THIS REVIEW

Review 3 Nov 2021 Recommended by customer in PE12 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Removal of large house and art studio - 60 miles

Cost: £11

REPORT THIS REVIEW

Review 1 Nov 2021 Recommended by customer in IG8 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Efficient and courteous.

Cost: £1978

"Good service."

REPORT THIS REVIEW

Review 29 Oct 2021 Recommended by customer in NR1 My Age: 60 - 69 My level of experience of similar services: Experienced I have known this business: 5 - 10 years business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Always helpful - needed things to be put into storage, so had two teams. Dan was in both. Absolutely recommend H&O without hesitation. Telephone staff also excellent and efficient."

REPORT THIS REVIEW

Review 27 Oct 2021 No Recommendation by customer in NR10 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I have known this business: 1 - 5 years business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £12

Team:
Steven Ross Stephen

REPORT THIS REVIEW

Review 12 Oct 2021 Recommended by customer in PE37 business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Four times medium lorry loads. Took a fridge-freezer up to the top floor.

"Very professional team. Well organized - worked as a team.
Courteous."

Team:
Graham Warren

REPORT THIS REVIEW

Review 7 Oct 2021 Recommended by customer in PE32 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I have known this business: 5 - 10 years business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Maneuvered a fully assembled shed dan extremely narrow path way.

"Very helpful, polite, hard-working crew as always"

REPORT THIS REVIEW

Review 28 Sep 2021 Recommended by customer in NR14 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

An unusual move as we were moving into rented accommodation whilst waiting for our new build to be completed, and there was a chance we were going to have to go into storeage for a few days as well.

Cost: £2000

"From beginning to end it was a positive experience.
Nothing phased the team at H&O, they were just totally professional. Their knowlwdge and advice gave yu confidence to trust them. From our experience there is nothing they don't know about moving house and they are not phased by anything, which takes a lot of pressure off you.
They work as a team from start to finish, friendly, polite, patient and understanding of the situation and your feelings.
Our opinion is If you want the best then these are the people for you."

Team:
It was a large team effort from Chris who made the first visit to the admin team in the office who co-ordinated everything to the men who came out and actually did the move.

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Review 17 Sep 2021 Recommended by customer in NR2 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Small move with 7.5 T truck from Norwich to Hartlepool, mainly books, CDs, and furniture but also sculpture, plants, and fragile items.

Cost: £2277

"H&O were polite, friendly, and efficient. They called me back straight away when I asked for a quote, and were helpful regarding the unusual items I had to send. The van arrived exactly on time and loaded quickly, so the overall move time was reduced, and were just as efficient at the other end. Well done!"

Team:
Chris Stephen Ross

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Review 24 Aug 2021 Recommended by customer in YO62 My Age: 50 - 59 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Hadley & Ottaway https://www.referenceline.com/removers_removals_companies-in-watton-hadleyottaway-13784

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Straightforward move from Norfolk to N.Forks due to job relocation.

Cost: £5186

"We chose Hadley & Ottaway as they were very competitive on price and at the time had some flexibility on dates.
A friendly and efficient company with a great bunch of lads on the two vans required to move.
If I had one observation I would like to see more floor coverings used."

Team:
Dan Steve Jamie Graham

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