Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2094 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2094 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Our two guys were quick, polite and helpful. We were very stressed on the day but they managed us, our pets and belongings in a cheerful way. On the second day, they were quick in unloading and on ...."   more
 
" The company could not have been more helpful. Team were always polite and worked extremely hard on both days. Very impressed."   more
 
" The 4 lads were a fantastic and polite group (sorry I can't remember names!) they were all very helpful quick and efficient @both ends. There was a very large, heavy rock bench to move which was ac...."   more
 
" The team worked relentlesly to ensure the job was done efficiently. As it was split over the weekend the boys on monday interacted amazingly with due 6 year old son who helped and became one of the...."   more
 
 
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Customer Reviews
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Review 4 Jan 2021
Recommended by customer in IP29
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Suffolk to North Yorkshire Moors.

Early December, when we had rain the day before, made getting a fully loaded lorry off a muddy green, a problem.
 
Cost: £2100

"Our two guys were quick, polite and helpful.

We were very stressed on the day but they managed us, our pets and belongings in a cheerful way. On the second day, they were quick in unloading and on their way home by lunch time."
 
 
 
 
Team:
Stephen
 
 
 


Review 4 Jan 2021
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved during lockdown so unable to get completion removal date. Company kindly put us into storage as requested two days before completion and delivered goods from storage 10 days later just before Christmas.
 

"The company could not have been more helpful.

Team were always polite and worked extremely hard on both days. Very impressed."
 
 
 
 
 
 


Review 29 Dec 2020
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
In @8.30 and all packed and ready to move to new house by 11.15. Arrived @new property and unpacked by 1.30 including taking new bed upstairs as their delivery drive wouldn't do it.
 
Cost: £928

"The 4 lads were a fantastic and polite group (sorry I can't remember names!) they were all very helpful quick and efficient @both ends.

There was a very large, heavy rock bench to move which was accomplished so well again@ both ends of the move would highly recommend the firm to anybody (and have done so)"
 
 
 
 
 
 


Review 22 Dec 2020
Recommended by customer in NR17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move but underestimated load so guys had to delivery 1 van to new address (of 3) and then return to fillit up again!

Huge garden play fort and roofing tiles.
 

"The team worked relentlesly to ensure the job was done efficiently.

As it was split over the weekend the boys on monday interacted amazingly with due 6 year old son who helped and became one of the boys for the day

He loved it."
 
 
 
 
 
 


Review 7 Dec 2020
Recommended by customer in NR20
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Whole process went smoothly. Helped to take the stress out of it.

The team were excellent on both days-prep day and move day.
 
Cost: £1360

"Can't rate them enough - both the move and all the other staff in the office.

Everyone was great!

Can't thank them all enough."
 
 
 
 
 
 


Review 2 Dec 2020
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good move very quick packing unpacked more than expected fast delivery!
 

"Excellent service all round, all workers cheerful and polite especial thanks to Graham and Nigel working with speed incredible strength and always very kind and understanding and sympathetic to our stress of moving. Congratulations.

Thanks."
 
 
 
 
 
 


Review 23 Nov 2020
Recommended by customer in NR17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The move out and the move in went without a hitch. Both teams of men were very polite and very good at their jobs."
 
 
 
 
Team:
Jamie Luk
 
 
 


Review 22 Nov 2020
Recommended by customer in EX1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving old and some antique pieces of furniture from my mother''s house in Suffolk to our home in Devon.

"Hadley and Ottaway gave us an excellent service. Stuart and Shaun arrived punctually, they wrapped all our antique furniture,including a grandfather clock, fast and with great skill and professional care. The skilful way the van was packed reassured us that all our antique furniture would be safe en route.

In Exeter they unpacked with great care and behaved in a professional manner throughout, being concerned that we should understand how to re-assemble the grandfather clock, as the pendulum had been removed. They also brought a wide table in through our back gate as it wouldn't fit in through the front door.

I would also like to praise the admin team, who let us know precisely what would happen in advance, so that we knew what to expect. They answered all our initial questions fully and were helpful and supportive throughout, especially regarding details about moving during a pandemic.

I would happily recommend Hadley and Ottaway to friends and use them again in the future.



"
 
 
Team:
Stuart and Shaun, Kerrie Hawes and Kayleigh Glass
 
 
 


Review 12 Nov 2020
Recommended by customer in PE13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was interesting because our new address was not ready to move into!! (A new build delayed by COVID) all belongings and furniture had to be placed in the garage H&O guys were brilliant.
 
Cost: £843

"Weather was very kind, sunny and bright move went without any issues and we were amazed how quickly the house and garage were emptied. Nothing was too much trouble for Graham and Grant."
 
 
 
 
Team:
Graham Grant
 
 
 


Review 2 Nov 2020
Recommended by customer in PE36
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £4218

"Friendly, approachable, professional team led by Graham. First class. Nothing to much trouble-Even moving very heavy T.V's more than once.

A great asset and promoters of your company. Please pass on our grateful thanks.

You will gather, we were really pleased with the team, plus Chris Howlett and all the team at Watton on the phones.

Be Proud - You were great!!"
 
 
 
 
Team:
Graham Jordon
 
 
 


Review 14 Oct 2020
Recommended by customer in GL14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We asked for some special items to be wrapped by the movers and it was done very professionally. It was a long way and need an overnight stop for the remover, all taken in their stride. Everything packed very well and delivered as we asked for into each room.
 
Cost: £2265

"The removal drivers were very polite and hard working. They managed both ends of the move really well taking care to deliver our goods to where we wanted them. They were very efficient and completed the move out and in on time could not have wanted more."
 
 
 
 
Team:
Alex Ralph Chris
 
 
 


Review 1 Oct 2020
Recommended by customer in PE36
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quick, professional and efficient personnel doing the moving.
 
Cost: £1174

"The 2 people helping us move were cheerful helpful and very efficient. They asked questions and did not assume they knew what we wanted.

They were brilliant at moving cut and in the other end especially as most items went in a garage-they packed this really well and shaved great initiative as I was also having to deal with the developers on the site.

A big thank you to them."
 
 
 
 
Team:
Graham
 
 
 


Review 30 Sep 2020
Recommended by customer in SG9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Hadley and Ottaway team prompt and polite and extremely helpful.

Move date 8/9/2020 cannot remember names.

Thanks to them the move went smoothy and they even managed to navigate 'climate change protests' blocking some of London bridges. They are a most efficient firm, I would highly recommend. E.G."
 
 
 
 
 
 


Review 29 Sep 2020
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 3 storey terraced house to a 3 bed room flat. (second floor)

Parking is restricted at both locations.
 
Cost: £1313

"Fantastic service from H and O and the team who moved us. Everything ran to time and was efficiently done.

Moving is stressful but H and O help reduce our stress levels to a great degree.

The team were really helpful and polite. Highly recommended!

(Good value for money too)"
 
 
 
 
 
 


Review 28 Sep 2020
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full detached house, garage and pot plants packed and removed.

Delivered unloaded when and where requested at new detached bungalow.
 
Cost: £2365

"Very efficient, professional and friendly staff.
No breakage or damages.

Used previously, 7 years ago and would use again as and when needed."
 
 
 
 
 
 


Review 21 Sep 2020
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys arrived on time. They were friendly, respectful, and did a great job from start to finish.

7-9-2020
 
Cost: £628

"Our second move with your company in last 6 years.

No problems from initial contact to day of removal.

Friendly, competent and very reliable staff. Nothing was too much trouble.

Well done - you are at great company."
 
 
 
 
 
 


Review 3 Sep 2020
Recommended by customer in SY13
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation from Suffolk to north wales, requiring two am trucks. Difficult access at he new location. A large number of expensive bicycles.
 

"The team were professional, polite, very hard-working but most importantly they were relaxed and good humoured.

They made the whole moving experience as easy as it could be. We had a good laugh with them. I have not seen a team of guys put in so much hard graft in a very long time. Thanks to Steve, Alex, Nige and Sam!"
 
 
 
 
Team:
Steve Alex Sam Nigel
 
 
 


Review 26 Aug 2020
Recommended by customer in PE31
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Contents of 5 bed house, plus garage and workshop plus studio

The men took everything in their stride, plus sofa to different address, plus storage.
 
Cost: £780

"A complicated move, different things to different places. The men were prompt and helpful.

One small thing. If drawers from desk etc, are not removed they need securing in some way otherwise when desk etc is turned over, they all fall out."
 
 
 
 
 
 


Review 11 Aug 2020
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weekday removal over 4 days.
 
Cost: £3855

"The crew were professional efficient and willing to undertake any requests regarding positioning of items in new property.

Friendly and could not have done better."
 
 
 
 
Team:
Graham
 
 
 


Review 5 Aug 2020
Recommended by customer in CB4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team were very friendly and efficient.

Great packing and good communication."
 
 
 
 
 
 

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