Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2404 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2404 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" A brilliant team of experience movers. All were friendly and professional. All in all a very well managed and executed operation."   more
 
" Excellent service. When info was unclear always sorted with a phonecall. Hard to remember entrance stuff - sorry! Very satisfied with office (incl, valuer, assessor) and staff on day. Def would recom...."   more
 
" Excellent work both at the start and right the way through the whole process. I would definitely recommend. All of the removal guys were very polite and considerate and took great care."   more
 
" Busy day but we had a laugh throughout and all went to plan."   more
 
 
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Customer Reviews
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Review 19 Apr 2024
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Central London to Norfolk.
 

"A brilliant team of experience movers.
All were friendly and professional.
All in all a very well managed and executed operation."
 
 
 
 
Team:
Lee Bob Chris
 
 
 


Review 19 Apr 2024
Recommended by customer in HR25
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move of 6+ miles from cottage to larger property
 

"Excellent service. When info was unclear always sorted with a phonecall. Hard to remember entrance stuff - sorry!
Very satisfied with office (incl, valuer, assessor) and staff on day. Def would recommend to others.
"
 
 
 
 
Team:
Jordan Marc Nigel
 
 
 


Review 18 Apr 2024
Recommended by customer in NE13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long term storage before removal which was long distance.
 

"Excellent work both at the start and right the way through the whole process. I would definitely recommend.
All of the removal guys were very polite and considerate and took great care."
 
 
 
 
Team:
Stephen Chris
 
 
 


Review 16 Apr 2024
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
All went smoothly on the day no issues.
Steve and the team were efficient and very helpful
 

"Busy day but we had a laugh throughout and all went to plan."
 
 
 
 
Team:
Steve Chris Aston
 
 
 


Review 15 Apr 2024
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move to a new build with completion on the Thursday before Easter. Large amount of garden and garage items so a 3 day move:
Day 1 Garden/Garage
Day 2 Main house and move into new house
Day 3 (on easter Monday) garden/garage big challenge x 2 outdoor rabbits.
 

"We have moved 9 times but this was the best move we have experienced. From the quote, planning, packing needs through to the actual move. everything was better than expected. Thank you!

with regards to the movers themselves they were excellent even though I kept calling one of them by the wrong name. They were courteous accommodating and so careful. no damages! we had two outdoor rabbits and they found a way to minimise their stress and anxiety thorough thoughtful planning.
We would recommend to others thank you to Jordon et al. "
 
 
 
 
Team:
Stephen Jordan Ja
 
 
 


Review 15 Apr 2024
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved out over 2 days into store 10 craters in all and a number of large garden pots, everything was then in store for 16 weeks then a 2 day move into new house.
 

"Very professional team took a lot of care covering floors and doors at both out and into the new house. I have a lot of solid hand made furniture (heavy) and not a moan or groan (which has never been our experience from movers)"
 
 
 
 
Team:
Steve Jordan
 
 
 


Review 11 Apr 2024
Recommended by customer in GU8
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Difficult access at pick up location.
 

"Cheerful team, problem solving mindset.
Hard worker write professional get the job done attitude. "
 
 
 
 
Team:
Stephen Nigel Mark Jay
 
 
 


Review 9 Apr 2024
Recommended by customer in TQ5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from Norfolk to S.Devon - over 350 miles. Moving in to our new house was complicated due to difficulty of parking, requiring transshipping to a smaller van and manoeuvring down steps and round awkward corners.
 

"Due to last minute legal problems on the moving day, it was very stressful time. However, the friendliness and good nature of all the moving team, quite apart from their professionalism went a long way to keeping our morale. We were absolutely delighted with everything Hadley & Ottaway did for us. "
 
 
 
 
Team:
Steve Jay
 
 
 


Review 8 Apr 2024
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved locally from a five bedroom home with annex to a four bedroom home.
 

"All the members of staff we dealt with, whether on site removal team or offline support staff were friendly, super helpful and efficient. We were well looked after and the subsequent after care service was excellent. Highly recommend Hadley & Ottaway"
 
 
 
 
Team:
Ross Jay Bob Mark
 
 
 


Review 5 Apr 2024
Recommended by customer in WS9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 3 storey town house to storage on ground floor.
 

"Move was smooth and efficient, nothing was too much trouble. "
 
 
 
 
Team:
Bob Nigel
 
 
 


Review 4 Apr 2024
Recommended by customer in PO30
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Norwich to Isle of wight
 

"Excellent service, the whole company were polite and informative. Fabulous movers who cared and were friendly and helpful. Couldn't rate the whole experience highly enough. Thank you. "
 
 
 
 
Team:
Lee Marc
 
 
 


Review 4 Apr 2024
Recommended by customer in PK9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Generally everything went very smoothly. Everything was to a high standard.
 

"Very polite everything was put in correct rooms all furniture assembled where necessary delivered on time couldn't have made it any easier for us to move to our new home.
Very satisfied customers. "
 
 
 
 
Team:
Stephen Marc
 
 
 


Review 28 Mar 2024
Recommended by customer in CB7
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Weekday removal requiring two lorries spread over 3 days.
We completed the main packing and your staff packed kitchen and other ancillaries
 

"The move went really well. All of the team were extremely helpful from the first contact with Chris to the guys who helped us move over 3 days. We really appreciated all the time and attention to our move. They made the whole process so much less stressful. A first class company, we would definitely recommend using Hadley & Ottaway. Thank you. "
 
 
 
 
Team:
Steve Jay Lee Bob
 
 
 


Review 28 Mar 2024
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Cambridge to Norwich
 

"Excellent in every aspect of this move highly recommended. "
 
 
 
 
Team:
Graham Jordan Matteo
 
 
 


Review 28 Mar 2024
Recommended by customer in RH20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving contents of large 5 B house and garden from Narfolk to W.Sussex. Lots of heavy and unusual items including plants in heavy pots.
 

"Outstanding service from start to finish. Cannot recommend highly enough. "
 
 
 
 
Team:
Jordan Shaun Stephen Bob
 
 
 


Review 27 Mar 2024
Recommended by customer in PE38
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Everything went well. "
 
 
 
 
Team:
Graham Lee Mat Nigel Sha
 
 
 


Review 25 Mar 2024
Recommended by customer in TN4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving our olderly mother and one rooms worth of furniture and possessions from North Norfolk to care home in Hertford Ware. Electric bed required dissassembling and careful moving - various old things to take - narrow stair access. On arrival, access to home was not straight forward as had to buzz-in each time. Limited space at that end.
 

"The whole Hadley & Ottaway ltd. team were superb. The first to reply with a sensible and suitable quote - extremely helpful with advise and assistance via phone and email pre- move. On the day, Chris and Jay were punctual, helpful, understanding, polite enthusiastic and very efficient - taking great care in all aspects of the move and being patient in an unusual situation and with some old things to take! The whole day was greatly de-stressed by their attitude and professionalism. I would heartily endorse H & O ltd. To any other person requiring removal / re-location services and pass on my thanks to all their team. "
 
 
 
 
Team:
Chris Jay
 
 
 


Review 22 Mar 2024
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From old cottage in Norfolk to urban house in Northampton 2 hrs trip.
 

"The team from first quote to finally leaving us to unpack was professional courteous, kind, very industrious, well organized and efficient. Couldn't have asked for more. "
 
 
 
 
Team:
Ross Buncie Mark Graham
 
 
 


Review 21 Mar 2024
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"The removal personal were very good, informative, asked my opinion at all stages of move. They were organized and diligent at all times"
 
 
 
 
Team:
Stephen Marc Lee Nigel Ma
 
 
 


Review 21 Mar 2024
Recommended by customer in PE38
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
Top floor 2 bed Flat 2 bed semi detached.
Over 2 hr journey.
 

"The team were prompt, efficient and friendly. Mark, Matteo and Nigel were polite and kept me updated with all aspects of the move. They were extremely professional and put me at ease throughout my move. Would thoroughly recommend. Thank you. "
 
 
 
 
Team:
Marc Matteo Nigel
 
 
 

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