Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
2019 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2019 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very satisifed. "   more
 
" Access issues for loading up tested the team's patience but they dealt with the challenge professionally. A singe incident with lost one individual denied a '10' for staff conduct. There was a lot to ...."   more
 
" The staff Jorden, Rob, Lian and Sam were all deligent and efficient. The move went very smoothly without mishap and nothing damaged, couldn't be happier. "   more
 
" Brilliant job - That's why we used them for the 4th time. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 75
better 41
boxes 77
Brilliant 81
care 90
careful 80
Cheerful 84
courteous 184
credit 45
crew 144
definitely 59
delivery 41
difficult 52
easy 51
efficient 265
efficiently 68
Excellent 327
experience 63
extremely 130
fantastic 66
free 51
friendly 259
furniture 83
good 235
Great 134
guys 78
Hadley 207
happy 81
hard 194
helpful 421
highly 96
impressed 62
Mark 46
Ottaway 198
Packed 56
packing 97
pleasant 77
pleased 80
polite 319
professional 227
property 53
really 89
recommend 245
recommended 48
removal 193
service 363
stressful 103
team 306
Thank 177
trouble 94
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Nov 2019
Not Recommended by customer in IP25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 3/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 2/10
The staff were presentable punctual and polite
Value 3/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £926
 
 
Team:
Grant Luke Frankie
 
 
 


Review 19 Nov 2019
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Essex to Norfolk including packing.
 
Cost: £2337

"Very satisifed. "
 
 
 
 
Team:
Robert Sam Josh Leon
 
 
 


Review 18 Nov 2019
Recommended by customer in YO8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move from Suffolk to Newyork. 80 + boxes of books and fully stocked kitchen /larder. Also includes multiple sheds and contents of attic.
 
Cost: £7692

"Access issues for loading up tested the team's patience but they dealt with the challenge professionally. A singe incident with lost one individual denied a '10' for staff conduct. There was a lot to move. Missing the fridge contents at the end gave us a problem we could have done without - Our car was already Sam - Packed the balance twist speed and economy of boxes / space could be argued but the team achieved its objective save for having to shift some potted plants separately. Overall, tough job done very well. "
 
 
 
 
Team:
Luke Alex Ross Sam Josh B
 
 
 


Review 18 Nov 2019
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The staff Jorden, Rob, Lian and Sam were all deligent and efficient. The move went very smoothly without mishap and nothing damaged, couldn't be happier. "
 
 
 
 
Team:
Jordan Rob Sam Liam
 
 
 


Review 15 Nov 2019
Recommended by customer in CB6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from North Norfolk to South cambs, loaded delivered, unloaded in a day.
 
Cost: £1900

"Brilliant job - That's why we used them for the 4th time. "
 
 
 
 
Team:
Luke Ross Martin Josh Chr
 
 
 


Review 7 Nov 2019
Recommended by customer in PE38
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Regular house move - no unusual aspects.
 
Cost: £1317

"We thought that the moving team were all very friendly, helpful and courteous. The move was mode with a very good level of care for both properties and was carried out efficiently, the whole move being completed well withing the allotted time. "
 
 
 
 
Team:
Steve Ross Liam Chris
 
 
 


Review 7 Nov 2019
Recommended by customer in SG7
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Seamless move.
 
Cost: £1000

"Ryan, Nigel arrived on time. Polite and eager to please. "
 
 
 
 
Team:
Ryan Nige
 
 
 


Review 5 Nov 2019
Recommended by customer in TR13
 My Age: 60 - 69 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fast service, helpful staff all in all a good move.
 

"Really, good service Thank you. "
 
 
 
 
Team:
Luke Sam
 
 
 


Review 5 Nov 2019
Recommended by customer in PE36
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move required two vans. Straight forward access to first property but more awkward at second. Properties only three miles apart. Move spread over three days.
 
Cost: £2630

"Well organised removal firm. Cheerful and helpful team worked quickly and efficiently. Very pleased. with result and would recommend.
Firm also helped us secure and moving date despite several delays and uncertainty into last week before the move. "
 
 
 
 
Team:
Steve Ralph
 
 
 


Review 5 Nov 2019
Recommended by customer in NR8
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 4 bedroom detached house to rented accommodation.
Small items packed by ourselves, large items and furniture packed by removal guys. Unloaded as directed by ourselves, mainly boxes left unopened at temporary premises.
 
Cost: £957

"First use of company very competent and polite. Explained fully the process and on the day followed that process. All employees dealt with were polite and professional in their part of the process. "
 
 
 
 
Team:
Graham Josh Liam
 
 
 


Review 4 Nov 2019
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very happy
Very polite and cheerful team. "
 
 
 
 
Team:
Mark Ross Liam Chris
 
 
 


Review 4 Nov 2019
Recommended by customer in PE9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was seamless and without incident, the staff were brilliant.
 
Cost: £771

"First class in every way. "
 
 
 
 
Team:
Graham Michael Liam
 
 
 


Review 4 Nov 2019
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of office files to a storage unit.
All files needed to be kept in order.
 
Cost: £3348
 
 
Team:
Jordan Frankie
 
 
 


Review 1 Nov 2019
Recommended by customer in NR20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of goods from 2 properties. Difficulty parking outside 2nd property a rental flat.
 
Cost: £1950

"Excellent guys. Really pleased to have met Steve and Ross would definitely recommend. "
 
 
 
 
Team:
Steve Ross
 
 
 


Review 31 Oct 2019
Recommended by customer in TR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pick up over three days then travel to Cornwall and unloading in only about 1 1/2days. Removals managed to put in place up difficult staircases, heavy and bulky furniture. One cupboard by a particular challenge. Narrow access road required small lorry ferrying property from main lorries a mile away, this worked well.
 
Cost: £1320
 
 
Team:
Jordan Stephen Ryan Fran
 
 
 


Review 28 Oct 2019
Recommended by customer in NR25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A challenging move due to distance (Bedfordshire to Norfolk). Also, significant, issues with confirmation (by solicitors in the chain) of exchange and completion dates. And items had to go into storage.
 

"From initial quote, right through to delivery of our furniture etc Hadley and Ottaway were exceptional. The office team were supportive and helpful (and very patient !) with our "solicitor date" issues and the removals and delivery teams were courteous, super - helpful and efficient throughout. A very professional company! (if you're moving inlook of Norfolk this is the company you need!)"
 
 
 
 
Team:
Luke Martin Mark Frankie
 
 
 


Review 28 Oct 2019
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Due to a late time when the move started (this was dictated by events) that had preceded this move. I.E. The property was vacated by Hadley and Ottaway starting 7.30 but it is on main road. Lots of complaints at that time so started later. 1 extra person on van. Perfect all round great team.
 
Cost: £790

"My husband is a wheelchair user and the team were very considerate and respectful of that fact.

They were a happy team and it was great to hear them joking and laughing whilst they worked very hard. It really did bring down the stress level. We have never moved using a removal firm, always done it ourselves. They were all great from beginning to end. Thank you very much. "
 
 
 
 
Team:
Luke Grant Bradley
 
 
 


Review 28 Oct 2019
Recommended by customer in NR15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Olive tree piano
Otherwise straight forward 4 bed detached house with garage.
 
Cost: £1400

"Really helpful and friendly staff - the 4 guys helping with our packing and move made it a positive experience. They worked extremely hard and took all the stress out of it. Thank you. We were very pleased with the service. "
 
 
 
 
Team:
Frankie Jordan Luke Josh
 
 
 


Review 27 Oct 2019
Recommended by customer in NR24
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Norfolk village, 3 storey town house to 2 storey Victorian house 2 miles away 19.9.19
 
Cost: £950

"The whole process was very easy - the team arrived on time and were very efficient. They took great care wit our possessions. It was quite stress free. We were very impressed. "
 
 
 
 
Team:
Nigel Ralph
 
 
 


Review 27 Oct 2019
Recommended by customer in NR3
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house from one town to city about 1 hr away. Moving from 4 bed house to 4 bed house.
 
Cost: £1994

"Excellent service, friendly, hard working team. Would use this company again. Very good. "
 
 
 
 
Team:
Buncey Josh Westwood Jor
 
 
 

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