Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2195 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2195 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" The foreman Steven and the chief packer (Nigel) was efficient in packing as well as being polite and personable. The team including Stephen and Mattew worked exceptionally hard on day 2 to ensure a pr...."   more
 
" Well executed removal. Few items with some damage, reported and in process of being resolved. We had a lot of heavy items, all moved with ease by the very professional team. "   more
 
" The team and lorries arrived in good time at 6.50am and efficiently loaded the lorries. They worked well together as a team. They left for our new house by 11.15 and had arrived by 2.00pm. Unfortunate...."   more
 
" Excellent service from Chris who quoted, to office staff and removal team. We would highly recommend them. "   more
 
 
About Us



Businesses
login to your control panel
to add your video or text here
     
Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 7 Feb 2023
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Chris Mark Stephen Matteo
 
 
 


Review 7 Feb 2023
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cost: £1774
 
 
Team:
Steve Stephen Andrew Nige
 
 
 


Review 1 Feb 2023
Recommended by customer in IP32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 4-bedroom detached house with office to a 4 bedroom town house some 50 miles away.
 
Cost: £4017

"The foreman Steven and the chief packer (Nigel) was efficient in packing as well as being polite and personable. The team including Stephen and Mattew worked exceptionally hard on day 2 to ensure a prompt departure on day 3. It was pleasure to have this team move us and we are grateful for the care taken. "
 
 
 
 
Team:
Steve Nigel Stephen Matt
 
 
 


Review 1 Feb 2023
Recommended by customer in PE30
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Team arrived promptly very hard working, friendly and helpful.
Terrential rain, this did not deter the guys.
 
Cost: £1500

"Well executed removal. Few items with some damage, reported and in process of being resolved. We had a lot of heavy items, all moved with ease by the very professional team. "
 
 
 
 
Team:
Chris Jack Ross
 
 
 


Review 28 Jan 2023
Recommended by customer in IP12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Nr.Swaffham to near Woodbridge Suffolk. It all ran smoothly and the team were impressive and worked well to move us.
 
Cost: £2070

"The team and lorries arrived in good time at 6.50am and efficiently loaded the lorries. They worked well together as a team. They left for our new house by 11.15 and had arrived by 2.00pm. Unfortunately we could not get the keys until 4.000pm but they unloaded and left by 5.45 very efficient and careful with our belongings. "
 
 
 
 
Team:
Graham Stephen Jack Shaun
 
 
 


Review 26 Jan 2023
Recommended by customer in LL28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 day move from Norfolk to North Wales
 

"Excellent service from Chris who quoted, to office staff and removal team. We would highly recommend them. "
 
 
 
 
Team:
Jordan Lee
 
 
 


Review 26 Jan 2023
Recommended by customer in NR17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Large furniture move from one house to the next approx 24 pieces.
 
Cost: £750

"Staff were efficient, knowledgeable, friendly and very helpful with our move. Due to heating issues, other tradesmen were here as well and they took it in stride. Made a stressful day a bid less so!"
 
 
 
 
Team:
Steven Andrew Nigel
 
 
 


Review 25 Jan 2023
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 3-Bed bungalow to 4-Bed house.
 

"Excellent crew and office staff made what could have been a stressful experience feel straight forward and stress-free. The crew were friendly and we felt confident they would ensure the move went smoothly. Would not hesitate to recommend. "
 
 
 
 
Team:
Graham Chris Jack Mattee
 
 
 


Review 23 Jan 2023
Recommended by customer in GL54
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our belongings were in storage with you for 11 months - team packed the containers extremely well. Challenges for delivery team - V.short staffed due to flu outbreak and weather wet. Also unable to get vans up drive so needed trolley.
 

"Bob and Shane were amazing! worked so hard to get vans/containes unloaded in difficult circumstances - 2 to do were of 4! weather was wet and everything had to be carried up drive. They were but fantastic - professional, good humored - so cheerful! Thank you!"
 
 
 
 
Team:
Bob Shane
 
 
 


Review 23 Jan 2023
Recommended by customer in PE38
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Simple property to property.
 
Cost: £808

"All went well and to time with no damage, staff were friendly and polite and helped with positioning furniture. "
 
 
 
 
Team:
Jack Bob Nigel
 
 
 


Review 20 Jan 2023
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Partial move of certain items from Lincolnshire to Norwich. Challenging driveway at Norwich house.
 
Cost: £1928

"The removal went very well. All the workers(Shane, Steve and Shaun) were punctual, friendly and professional and worked very efficiently. "
 
 
 
 
Team:
Steve Shane Shaun
 
 
 


Review 20 Jan 2023
Recommended by customer in NR26
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move into storage - then from storage to new property 5 months later.
 
Cost: £3679

"Very good service. Arrived on time. "
 
 
 
 
Team:
Steve Stephen Shaun
 
 
 


Review 18 Jan 2023
Recommended by customer in NE3
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving furniture from 3 locations in Norfolk, continue up to Newcastle, collecting further furniture before moving all into new property in Newcastle including piano move and 2 overnight stays.
 
Cost: £3258

"Very helpful, professional and skilled at all stages of the process. Provided fantastic service. Would thoroughly recommend to anyone in need of removals. Made a very stressful time much less so. "
 
 
 
 
Team:
Buncey Shaun
 
 
 


Review 16 Jan 2023
Recommended by customer in NR2
 I'm: Female 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from a large open plan bungalow to a 4 storey town house.
 
Cost: £1700

"The H and O team were great understanding of my needs and polite and professional. Nothing was too much trouble.
They worked so hard - taking heave furniture and many boxes up 4 storeys.
I would definitely recommend Hadley and Ottaway"
 
 
 
 
Team:
Steve Shaun Nigel
 
 
 


Review 16 Jan 2023
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Arrived, packed delicate items. Cleared property of prepacked items. Waited patiently while final completion was done on the new property. Unloaded in an efficient manner.
 
Cost: £1959

"We were impressed from start to finish with the service. Office staff were helpful and courteous.
The removal staff were pleasant and helpful.
The move couldn't have been smoother. The post move collection of boxes etc. Was very easy to arrange. We would highly recommend.
"
 
 
 
 
Team:
Barry Garath Bunce Gra
 
 
 


Review 13 Jan 2023
Recommended by customer in LE15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was organized by my parents and Shan and Jack delivered a table and chairs to me.
 

"Shan and Jack were great, very calm, polite, helpful and delivered the table perfectly. "
 
 
 
 
Team:
Shaun Jack
 
 
 


Review 11 Jan 2023
Recommended by customer in NR25
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Steve, Andrew and Bob were brilliant. They really made the move as stress free as possible. They were professional, friendly and super kind - Giving help to place furniture was really appreciated, especially, so near to Christmas. "
 
 
 
 
Team:
Steve Andy Bob
 
 
 


Review 7 Jan 2023
Recommended by customer in FE32
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved house into storage for 6 months fantastic service!
 
Cost: £4000

"Couldn't be better. Best move we have every had and a great team all round. "
 
 
 
 
Team:
Steve
 
 
 


Review 5 Jan 2023
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Part move of my daughter's belongings to her new home in Norway.
 
Cost: £1200

"Move made easy by lovely helpful people. "
 
 
 
 
Team:
Graham Ross Lee
 
 
 


Review 5 Jan 2023
Recommended by customer in IP21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from LT Dunham to Diss - about 25 miles. 4 Bed house to 4 bed bungalow.
 
Cost: £2150

"A great company. Very efficient and polite, helpful staff. Although we have still not fully unpacked no damage evident and very well packed. Would not hesitate to use them again or recommend them to others. First class from first visit to completion. "
 
 
 
 
Team:
Graham Matt Stephen Ryan
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1