Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2580 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2580 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Upon arrival at the new property, they also assisted with several additional heavy items not included in the original arrangement, doing so willingly and with good humour. The entire move spanned over...."   more
 
" After 30 yrs in our previous property this move was potentially very stressful for us but the event went off without a hitch despite some last minute changes to items being moved; Excellent service al...."   more
 
" H&O were outstanding, professional and experienced. They gave us a high level of reassurance at a very stressful time, we could not have coped as well as we did with moving after 27 years without them...."   more
 
" Our move couldn't of gone smoother. The men (Shaun and Jenson) were very polite, understanding and nothing was too much trouble. I have recommended to my friend your company. Very professional, than...."   more
 
 
About Us



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Customer Reviews
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Review 6 May 2025
Recommended by customer in CO7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Mark J Matteo
 
 
 


Review 2 May 2025
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Marc Chris Mark
 
 
 


Review 2 May 2025
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I recently moved from a fifth-floor flat to a detached house, assisted by these four outstanding gentleman. The move involved several heavy pieces of furniture, including a tall cabinet weighting several hundred pounds which owing to its height, could not fit into the lift. Two of the team carried it down five flights of stairs with ease, assuring me it was no trouble.
 

"Upon arrival at the new property, they also assisted with several additional heavy items not included in the original arrangement, doing so willingly and with good humour. The entire move spanned over seven hours, yet throughout, they remained cheerful, engaging, and meticulously careful, manoeuvring large items through narrow staircases without causing any damage.
Your Comments
I am wholly satisfied with the experience and deeply grateful for their professionalism and kindness. Every aspect of the move was handled with courtesy, care, and good spirits. Although this company may not be the cheapest, I cannot imagine a better service. I recommend them unreservedly."
 
 
 
 
Team:
Bob Mark Logan Jenson
 
 
 


Review 29 Apr 2025
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From 3 Bed Period Cottage and Barn & buildings
to a 3 Bed Bungalow in the same village








 

"After 30 yrs in our previous property this move was potentially very stressful for us but the event went off without a hitch despite some last minute changes to items being moved; Excellent service all round and empty boxes now collected"
 
 
 
 
Team:
Marc Mark Steve
 
 
 


Review 29 Apr 2025
Recommended by customer in IP9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved with H&O in October into a temporary accommodation, and then to our new house in April. H&O stored much of our possessions as well. H&O have been fantastic throughout the entire process. Could not have moved twice within 6 months without them.
 

"H&O were outstanding, professional and experienced. They gave us a high level of reassurance at a very stressful time, we could not have coped as well as we did with moving after 27 years without them. They were careful, funny, kind and respectful and also had the appropriate equipment. Their packing service was invaluable. Can’t recommend them enough!
Thank you."
 
 
 
 
Team:
Steve Lee Marc Jenson
 
 
 


Review 29 Apr 2025
Recommended by customer in PE32
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went extremely smoothly. Any awkward maneuverers the guys worked out and dealt with, with no problem.
 

"Our move couldn't of gone smoother. The men (Shaun and Jenson) were very polite, understanding and nothing was too much trouble.
I have recommended to my friend your company.
Very professional, thank you. "
 
 
 
 
Team:
Shaun Jenson
 
 
 


Review 28 Apr 2025
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Steep drive and tight turning area is challenging. undertaken with ease.
 

"From initial assessment and discussion, to the final cheerio was excellent. The staff were polite, respectful and extremely professional. The wrapping and packaging was very robust and provided confident in our possessions and furniture being returned in 4 months in good order. Overall an excellent service. highly recommended. "
 
 
 
 
Team:
Steve Stephen Logan
 
 
 


Review 23 Apr 2025
Recommended by customer in HP22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
On time, delightful crew, stress free for us - everything very carefully packed plenty of protective paper etc.
 

"Brilliant company, will recommend. "
 
 
 
 
Team:
Jordan Shaun Matteo Chris
 
 
 


Review 20 Apr 2025
Recommended by customer in NE20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal to storage from rural address down a farm track. Meant all goods had to be ferried on smaller vehicle to large vehicle holding containers. Removal from storage straightforward.
 

"£528/4 weeks storage. 10 months in storage. Easy peel adhesive on stickers would help. "
 
 
 
 
Team:
Graham Shaun
 
 
 


Review 18 Apr 2025
Recommended by customer in AB56
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Nothing really. Baby grand piano was moved successfully.
 

"Brilliant. "
 
 
 
 
Team:
Stephen Shaun Bob Jordan
 
 
 


Review 14 Apr 2025
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Although the move was only to the other end of the village, it was a complex one - 9 days in all including packing and some unpacking involving 3,4 dof our lorries and several van trips. All very efficient.
 

"The team were all very co-operative helpful and nothing was too much trouble. "
 
 
 
 
Team:
Graham Lee Bob Jensen Jor
 
 
 


Review 11 Apr 2025
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Quite a big move. We had to alter times and everything was fine weather perfect some things (a lot) to USA we had to store some things during the move.
 

"The boys, as I call them were super. So informative, in a really nice way. You get what you pay for. I am 85, I found the bills difficult to understand but my daughter in the US was able to explain. USA things have yet to arrive ok. April 2 2025
"
 
 
 
 
Team:
Stephen Chris George
 
 
 


Review 10 Apr 2025
Recommended by customer in PO21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House to new house was a journey 118 miles over three day.
 

"Excellent service, dismantling 2 wardrobes and beds. "
 
 
 
 
Team:
Bob Jensen
 
 
 


Review 10 Apr 2025
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very straight forward and quick move of furniture into store. A bit of maneuvering required on arrival at new house but Steve and Bob did this with ease.
 

"Very pleased with all aspects of move in and out of store. All the guys were very friendly and polite. Considering the weight of some of our items they were very quick and were able to unload at new house in one day, instead of the planned two! Thank you to everyone involved "
 
 
 
 
Team:
Steve Bob
 
 
 


Review 7 Apr 2025
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a town house. The team were great at moving furniture down a narrow staircase. They communicated really well throughout the day. They checked we were happy at every stage. They made the move go really smoothly.
 

"We are really happy with the service received from Hadley and Ottaway. All of the staff were professional and helpful from the initial visit through to the team who managed our move.
We worked highly recommend Hadley and Ottaway. "
 
 
 
 
Team:
Lee Chris Mark Logan
 
 
 


Review 7 Apr 2025
Recommended by customer in BN18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"It went as well as we could have hoped for, Graham and Shaun were amazing. They friendly, exceedingly hardworking and treated our goods with respect, they were a pleasure to have around.
We would certainly highly recommend your company.
"
 
 
 
 
Team:
Graham Shaun
 
 
 


Review 4 Apr 2025
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Went smoothly even though they couldnt park in drive
"
 
 
 
 
Team:
Jordan Logan
 
 
 


Review 3 Apr 2025
Recommended by customer in IP23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
4-bedroom house, 100s of books, baby grand piano, workshop content (plenty of wood) and a spare car door! 20 miles, 2 days work.
 

"From the start Hadley and Ottaway were professional and courteous. They clearly knew exactly what they were doing moving the piano, and this was a key reason we chose them over other firms. Their quote was competitive and they accommodated numerous change to the arrangements, right up to the last moment. I don't hesitate to recommend Hadley and Ottaway to anyone moving house! "
 
 
 
 
Team:
Jordan Lee Stephen Logan
 
 
 


Review 27 Mar 2025
Recommended by customer in HS9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Norfolk to the Outer Hebrides, involving a 500+ miles drive then 5+ hours on the ferry. All the roads on the island are single track and my drive is narrow on a slope. Three days to move me up. Two days for the guys to get back to Norfolk
 

"Excellent service from start to finish. They visit and view your property, then give a quote, were punctual and polite. On the moving day 3 guys came and loaded. Saw one of them again on ferry from collection on the Tuesday to unloading on Thursday, amazing service. I just hope they coped with less than smooth return ferry crossing. Would recommend this company."
 
 
 
 
Team:
Mark Chris Aston Steven
 
 
 


Review 26 Mar 2025
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
2 bed terrace, no on street parking to 4 bed detached 2 miles away. Parking outside terrace house challenging. Lots of flat pack.
 

"Fantastic service from start to finish. Problems with on street parking overcome. Very diligent removal team and nothing too much trouble. Even brought a crew who had finished in the are to help speed up process. Exemplary service, worth every penny. "
 
 
 
 
Team:
Shaun Aston Ben
 
 
 

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