Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2332 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2332 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Both Steve and Jay worked very well as a team with good communication and friendliness throughout the day. Communication from head office was excellent. This firm recommended by Sowerbys Estate agent...."   more
 
" What a great company from initial quote to final delivery of furniture. Both the office staff and the guys who moved the furnitures in and out were excellent."   more
 
" Team very helpful"   more
 
" Excellent service."   more
 
 
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Review 2 Dec 2023
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move was complicated, as we moved from Hertfordshire to Norfolk but had three weeks between moving out and in, the handling of this whole experience was excellent. Well done!!
 

"What a great company from initial quote to final delivery of furniture.
Both the office staff and the guys who moved the furnitures in and out were excellent."
 
 
 
 
Team:
Steve Jay Mark
 
 
 


Review 2 Dec 2023
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From Basingstoke, Hampshire to Mattishall Dereham, Norfolk over two days.
Day one arrived as scheduled all contents loaded by 3 PM. Some large/heavy furniture upstairs/downstairs handled very well
Day two: Contents unloaded placed where requested; completed by 4 PM
 
Cost: £2333

"Both Steve and Jay worked very well as a team with good communication and friendliness throughout the day. Communication from head office was excellent.
This firm recommended by Sowerbys Estate agent.
Without doubt we had a most professional firm to move our possessions and can only thank them wholeheartedly."
 
 
 
 
Team:
Steve Jay
 
 
 


Review 28 Nov 2023
Recommended by customer in NG19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Relocation from Norfolk to Nottinghamshire
 

"Team very helpful"
 
 
 
 
Team:
Bob Lee
 
 
 


Review 25 Nov 2023
Recommended by customer in NR14
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move out - Store items - move back into new home 7 weeks later
 
Cost: £5000

"Excellent service."
 
 
 
 
Team:
Steve Mark Nigel
 
 
 


Review 25 Nov 2023
Recommended by customer in OX33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from Norwich to Oxford. Hadley & Ottaway packed for us on the first day, second day and unpacked on the third day
 
Cost: £4399

"The team Ross, Bruce and Marc.G moved us to Oxford in the most stress free way. They were professional, polite, kind and it was a pleasure to meet them. It was not the first time we have used Hadley & Ottaway and we will certainly use them again. Annie and Darren were also very polite and helpful."
 
 
 
 
Team:
Ross Buncie Marc
 
 
 


Review 25 Nov 2023
Recommended by customer in CB6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
3-storey 5-bed house to single storey 4-bed bungalow
 
Cost: £4000

"The removal team were excellent - on time, efficient, chatting and joking. Very stress free move, nothing phased them, highly recommend!!"
 
 
 
 
Team:
Steve Jay Ben Mark Nigel
 
 
 


Review 20 Nov 2023
Recommended by customer in DG5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Very smooth
No problems
 
Cost: £7275

"All went very well
Great blokes
They worked very hard"
 
 
 
 
Team:
Bob Matteo Bunce Aston
 
 
 


Review 16 Nov 2023
Recommended by customer in CB23
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Best and smoothest move ever! thank you.
 
Cost: £1600

"Very polite and considerate team.
Could not have asked for better. Thank you."
 
 
 
 
Team:
Lee Chris Daniel
 
 
 


Review 16 Nov 2023
Recommended by customer in NR19
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Bester Lines to Yaxham, Dereham, Norfolk. Previous day for packing, move on 10/11/23
 
Cost: £3705

"We were very pleased with the move. The removers were very helpful, cheerful and re-assuring a stressful time.
Also, great care was taken in moving our property.
A very nice tam of removers."
 
 
 
 
Team:
Steve Lee Jay Bob
 
 
 


Review 16 Nov 2023
Recommended by customer in NE63
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move into storage to break our chain. We moved seven hours away. Our plants were plant-sat by a friend, then H and O collected them for us to bring to our new address.
 
Cost: £5126

"Everyone at H&O were professional, patient and so so helpful. Our move was complicated as we were moving to the other end of the country and going into storage for an unknown length of time the office staff took endless calls from me with questions and changes of plans - they were always so patient and helpful.
On our move out and delivery we had the same team leader Jordan he was outstanding. All the delivery men worked so hard, they were happy in their work, respectful and again so patient, we moved in November. It was great to see all of the delivery men wearing poppies - the lorry too. I can not recommend H&O highly enough they were fantastic."
 
 
 
 
Team:
Jordan Stephen Nigel
 
 
 


Review 14 Nov 2023
Recommended by customer in GU29
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Big move from 5-bed house to three bed house
 
Cost: £7500

"Very friendly, helpful and extremely efficient.
A couple of valuable items got broken, but slightly expected in a move."
 
 
 
 
Team:
Lee Nigel Jodan Stephen
 
 
 


Review 13 Nov 2023
Recommended by customer in NR24
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Only moved 10 mins away, but narrow lanes and gates, had to put the big lorry in a farmyard down the road and transfer to smaller lorries regularly. And, the cleaners were wonderful. Did an excellent job.
 
Cost: £7857

"Honestly, there was absolutely no stress doing this move within a day of being in our new house we felt at home. Everything was in its place, unpacked boxes taken away. Every morning of the move H&O's people would arrive ready and chirpy and helpful.
They were a joy to have around. Nothing was too much trouble they were fast yet careful, respectful and polite. with Jordan, Ross and Ben I could move house every year! can't recommend highly enough excellent."
 
 
 
 
Team:
Jordan Ross Ben
 
 
 


Review 13 Nov 2023
Recommended by customer in PE10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Weather was appalling and they were very wet but still smiling!
 
Cost: £3300

"These three of your staff were great and a pleasure to work with. They were pleasant and always very helpful.
Thank them all very much from my family and myself.
"
 
 
 
 
Team:
Bob Marc Matteo
 
 
 


Review 8 Nov 2023
Recommended by customer in PE36
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from a bungalow to a bungalow. Very large garden furniture and parasol was a bit of a challenge as parasol had to be dismantled, but the team achieved this without complaint.
 
Cost: £1500

"The team arrived bang on time at 07.30 and were completely loaded by 11.30.
Excellent!
Due to lazy and slow solicitors we were not able to obtain keys until mid-afternoon which was really annoying and disappointing. Therefore the team had a bit of a wait!
Despite this the team managed to unload in approx 2HRS, which was great. No issues at all and would fully recommend your company."
 
 
 
 
Team:
Ross Buncie Aston
 
 
 


Review 8 Nov 2023
Recommended by customer in NW3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New flat not seen prior to move - knew there were stairs - but didn't realise that was over two levels itself.
 

"The whole team were brilliant. never used a removal firm before but would again.
I had total faith in the three men team to treat my belongings with care - which they did.
Excellent service."
 
 
 
 
Team:
Lee Marc Bob
 
 
 


Review 7 Nov 2023
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From a two-bedroom house to a bungalow. I thought there may be parking problems but was not the case. The move included a lot of garden plants in pots but no issues.
 
Cost: £911

"Van and team arrived promptly we discussed the property we were moving to and checked with items to be covered and all agreed.
The two, Graham and Mathew were a credit to your company and nothing was too much trouble. My wife and I felt they made us feel at ease on what is a stressful day.
Many thanks."
 
 
 
 
Team:
Graham Matthew
 
 
 


Review 7 Nov 2023
Recommended by customer in CO10
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Despite the dreadful weather the work was performed to a very high standard.
Staff were helpful and friendly and very flexible to the conditions."
 
 
 
 
Team:
Lee Shaun Ross
 
 
 


Review 3 Nov 2023
Recommended by customer in NR12
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fairly challenging, as it involved moving from H&O's store into big yellow box in Norwich, plus other stuff into a van. This involved lots of quick decision-making.
 

"Graham and Matteo could not have been more helpful, advising on the best way to arrange things in the storage space. They made a potentially stressful day so much easier with their attitude and cheerful approach."
 
 
 
 
Team:
Graham Matteo
 
 
 


Review 3 Nov 2023
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
On leaving our property we had an issue with disconnecting the washing machine but Bob sorted it on arrival at new property they tried very hard to place piano where I wanted but just couldn't
 
Cost: £2278

"We felt very confident in their abilities and they were so pleasant. We didn't feel stressed at all."
 
 
 
 
Team:
Bob Marc Nigel Ben
 
 
 


Review 3 Nov 2023
Recommended by customer in IP25
 My Age: 30 - 39 
 I'm: Female 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cost: £1900

"Bob, Nigel and Chris went above and beyond for us during our move.
They packed everything with great care and put all of our furniture and boxed exactly where we asked such friendly guys and would 100% recommend!"
 
 
 
 
Team:
Bob Nigel Chris
 
 
 

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