Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2634 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2634 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" The team we had were incredible. I knew within 15 mins of their arrival that we had picked the right company. They were so polite, friendly, professional and worked so very hard. Nothing was too much...."   more
 
" Bob, Marc and Terry were excellent throughout and very professional, helpful and friendly. 10/10."   more
 
" The service was excellent beginning to end. Very good quotation service men on time on the day, worked very hard. Were considerate and sensible. Thank you very much. "   more
 
" We were really satisified with the service from this team, which took the stress out of the whole move. "   more
 
 
About Us



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Customer Reviews
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Review 14 Sep 2025
Recommended by customer in DL8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Mark Jenson
 
 
 


Review 11 Sep 2025
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 bed to 4 bed over a few days. We had a lot of stuff!
 

"The team we had were incredible. I knew within 15
mins of their arrival that we had picked the right company. They were so polite, friendly, professional and worked so very hard. Nothing was too much trouble for them and they were so trustworthy too. At such a stressful time you need a team as welcoming, kind and helpful as the Hadley &
Ottaway men. We will be highly recommending them to everyone.
We know that is moving!!"
 
 
 
 
Team:
Lee Mark Terry Chris
 
 
 


Review 10 Sep 2025
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from city to country.
 

"Bob, Marc and Terry were excellent throughout and very professional, helpful and friendly.
10/10."
 
 
 
 
Team:
Bob Marc
 
 
 


Review 9 Sep 2025
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
There was rain but this didn't result in any damage to items.
 

"The service was excellent beginning to end. Very good quotation service men on time on the day, worked very hard. Were considerate and sensible.
Thank you very much. "
 
 
 
 
Team:
Lee James Steve
 
 
 


Review 9 Sep 2025
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Everything went as clockwork. No problems with any of the move.
 

"We were really satisified with the service from this team, which took the stress out of the whole move. "
 
 
 
 
Team:
Shaun Steve
 
 
 


Review 8 Sep 2025
Recommended by customer in DE37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
From arrival until leaving, the process was simple. went was most impressive was the laying of protective blankets etc., and packing of furniture and breakables.
 

"As above, I have nothing but praise for the entire process. Professional, efficient, diligent, courteous throughout both the removal to store and from store. Cheaper options were available, but based on recommendations and first impressions, I would unexpectionally recommend the company."
 
 
 
 
Team:
Steve Mark Aston
 
 
 


Review 8 Sep 2025
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsize – move furniture and contents to storage. Service was to pack contents and then deliver to new house 7 weeks later.
 

"Really helpful team at both packing and delivery."
 
 
 
 
Team:
Stephen Shaun Steve
 
 
 


Review 4 Sep 2025
Recommended by customer in NR26
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Overall a great professional service. Staff were excellent."
 
 
 
 
Team:
Graham Lee Jenson
 
 
 


Review 4 Sep 2025
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and move went as scheduled.
The trio of movers were friendly, happy to please, and caring and careful.
 

"Excellent service from Mark, Chris and Jack.
Couldn’t fault their dedication and professionalism.
Top Notch!"
 
 
 
 
Team:
Marc Chris Jack
 
 
 


Review 1 Sep 2025
Recommended by customer in CB11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move of contents of 3-bed bungalow, including packdown to storage unit approx 50 miles.
 

"Graham, Ash and Aston were courteous, considerate, careful with all our possessions. They were punctual on both days of the move, and helpful and good - natured throughout. "
 
 
 
 
Team:
Graham Ash Aston
 
 
 


Review 30 Aug 2025
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from my home into my faterh's home to help support him.
 

"The team all introuduced themselves an arrival. All were courteous and professional throughout the day. They worked exceptionally hard; they are a credit to themselve and Hadley and Ottaway. I would defintiely use them again. "
 
 
 
 
Team:
Bob Marc Chris Terry
 
 
 


Review 25 Aug 2025
Recommended by customer in EX5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We went from North Suffolk into storage for 7 weeks then from storage to East Devon. At short notice we had to go into storage due to last minute delays on our purchase. Hadley and Ottaway were very accommodating and adapted quickly to our needs.
 

"Hadley and Ottaway is a business we would strongly recommend. From our first meeting with Chris, through to the teams that collected, safely stored and then delivered our belongings, alongside the strong support of the administration team in the office. Not one piece of our belongings was damaged or broken.
A fantastic team to work with. Polite, friendly, professional and nothing was too much trouble.

Customer service at its very best!"
 
 
 
 
Team:
Steven Mark Aston
 
 
 


Review 21 Aug 2025
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Marc and Lee were extremely helpful, couldn’t do anymore for us, fast and efficient in 30° degree heat.
Excellent service, worth every penny!"
 
 
 
 
Team:
Marc Lee
 
 
 


Review 18 Aug 2025
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move of furniture and a few boxes and garage and garden items.
Narrow entrance between hedges at the new property
 

"Arrived a few minutes before time, minimal breaks, very efficient, polite and quick. Would definitely use again."
 
 
 
 
Team:
Shaun Chris Terry
 
 
 


Review 18 Aug 2025
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from a 4-bed old house plus outhouses to a new-build 3-bed bungalow
 

"Jordan, Shaun, and Chris were a great team – very patient, considerate, organised, and even unfazed by torrential rain."
 
 
 
 
Team:
Jordan Shaun Chris
 
 
 


Review 15 Aug 2025
Recommended by customer in CO7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From cottage in Norfulk to Bungalow in Essex
 

"H and O made whole process east. Very professional. "
 
 
 
 
Team:
Jordan Shaun Steve
 
 
 


Review 14 Aug 2025
Recommended by customer in CB23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from period cottage to newer house. Very narrow stairs.
 

"Arrived on time. Very efficient, professional. Managed to negotiate the narrow stairs. Dismantled and remade beds, chest of drawers as promised. Would definitely recommend."
 
 
 
 
Team:
Steve Lee Terry
 
 
 


Review 12 Aug 2025
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Re-location from Essex to Norfolk.
2xlorries with some heavy lifting involved. Great handling techniuques and lifting aides to ensure safety
 

"Pleasingly there were never any issues only challenges, immediately discussed and handled by the team. Their accomodation of date change followed by delayed contract completion did not phase their professional service. All belongings delivered intact by a cheerful crew. "
 
 
 
 
Team:
Shaun Mark Jordan
 
 
 


Review 8 Aug 2025
Recommended by customer in BS22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long distance over 2 days
Norfolk to Weston Super Mare
 

"Excellent service from start to finish the men were loverly nothing too much trouble very polite and patined. I will be recommeding Hadley and Ottaway to other people. "
 
 
 
 
Team:
Stephen Ashley Chris
 
 
 


Review 8 Aug 2025
Recommended by customer in NR22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving only about 300 yrds but moving a lot of heavy old furniture and a lot of delicate chain and objects sort all handled impeccably.
 

"Very satisified with servie removers courteous, helpful and efficient and unfailingly cheerful. "
 
 
 
 
Team:
Jordan Chris
 
 
 

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