Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
1978 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 1978 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Arrived on time at 7.00 was fully loaded at 11.00 and fully unloaded by 3.00. Furniture all reassembled. and in correct rooms. No damage or Drama's 10/10"   more
 
" Hadley & Ottaway were very professional from start to finish and had our interests and concerns covered. The move went very well and the team went the extra mile to help. Would recommend this company....."   more
 
" Great service. Thank you. Great team. Very professional. Friendly, helpful. Good people. "   more
 
" Everything went well. Staff were prompt and polite. Very helpful. Very happy wit service received. "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 72
better 41
boxes 76
brilliant 78
care 86
careful 80
cheerful 80
courteous 179
credit 45
crew 141
definitely 56
delivery 40
difficult 52
easy 50
efficient 259
efficiently 66
excellent 320
experience 61
extremely 129
fantastic 64
free 50
Friendly 252
furniture 80
Good 224
Great 130
guys 75
Hadley 203
happy 79
hard 188
helpful 410
highly 96
impressed 59
mark 46
ottaway 194
packed 53
packing 95
pleasant 76
pleased 76
polite 311
professional 218
property 53
really 83
recommend 238
recommended 48
removal 188
service 358
stressful 99
team 286
Thank 170
trouble 93
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Aug 2019
Recommended by customer in NR24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move included 6/7 rooms of stuff and included a lot of garden equipment. Ride on Lawn Mover trailer etc and a piano!
Move was to a place 20 miles away.
 
Cost: £2300

"Arrived on time at 7.00 was fully loaded at 11.00 and fully unloaded by 3.00. Furniture all reassembled. and in correct rooms. No damage or Drama's
10/10"
 
 
 
 
Team:
Steve Josh Liam Mark Ross
 
 
 

Review 19 Aug 2019
Recommended by customer in IP26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was carried out over three days. The first day was to clear the contents of a craft room on a second floor. Despite a great number of boxes and furniture the team did a great job.
 
Cost: £2497

"Hadley & Ottaway were very professional from start to finish and had our interests and concerns covered. The move went very well and the team went the extra mile to help. Would recommend this company. "
 
 
 
 
Team:
Luke Steve Russel Leon
 
 
 

Review 15 Aug 2019
Recommended by customer in NR20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Items out of storage delivered home.
 
Cost: £330

"Great service. Thank you.
Great team. Very professional. Friendly, helpful. Good people. "
 
 
 
 
Team:
Steve Chris Stephen
 
 
 

Review 14 Aug 2019
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Everything went well.
Staff were prompt and polite.
Very helpful. Very happy wit service received.
"
 
 
 
 
Team:
Alex Josh Sam
 
 
 

Review 14 Aug 2019
Recommended by customer in NR4
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Bromley to Norwich, packing on Day1, and move day 2. We had nearly 100 pots from the garden, most with plants in them, source extremely heavy. There was a six-day delay between completion in Branley (SE London) and completion in Norwich, so everything (two lorry loads and a Luton) had to go into storage, which is included in the cost below.
 
Cost: £5101

"The team were brilliant and worked incredibly hard on the two hottest days of the year. The team leader kept everyone focused, in a pleasant way, and was on excellent role model. They packed for us and did this incredibly efficiently, without fuss. The times of arrival they gave us, for the move and picking up the boxes, were accurate, which was helpful. Would definitely recommend. "
 
 
 
 
Team:
Steve Ralph Dan Leon
 
 
 

Review 12 Aug 2019
Recommended by customer in CA14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Almost as for as you can travel in England. From an awkward form house to a smaller home. Fiddly and two homes into one.
 

"I can't emphasis strongly enough the professionalism of the crew from the first hello to the final box they were all both patient and highly efficient. The contrast with prior experiences with other companies is frankly subline.
Utterly brilliant"
 
 
 
 
Team:
Steve Nigel Dan Stephen
 
 
 

Review 12 Aug 2019
Recommended by customer in NR23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move to house on narrow street, no parking.
 

"A brilliant job! all the staff, both office and during the move, were friendly, helpful and professional. During the actual move, all the team were prepared to go out of their way to be helpful. We would highly recommend H & O to anyone planning a move. "
 
 
 
 
Team:
Jodan Mark Steven Sam
 
 
 

Review 12 Aug 2019
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team arrived promptly, They did an excellent job on fragile packing. They were very positive and friendly.
Straight forward move from 4 bed detached house to a 3 storey 4 bed town house.
 
Cost: £1197

"The team made a stressful experience bearable. "
 
 
 
 
Team:
Graham Joshua Sam
 
 
 

Review 9 Aug 2019
Recommended by customer in NR28
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Interior of house, five bedrooms and 3 receptions to 2 bed bungalow with 1 bed.
 
Cost: £990

"Awesome service, very pleased we made the decision to use them. "
 
 
 
 
Team:
Martin Chris
 
 
 

Review 8 Aug 2019
Recommended by customer in TR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A long move from Nerfolk to Cornwall - 3 day for the company.
 
Cost: £3040

"The removals team were very helpful, particularly on arriving at the new address, unfamiliar territory!
They were courteous, pleasant and best of all - had a sense of humour!"
 
 
 
 
Team:
Alex Nigel
 
 
 

Review 31 Jul 2019
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to a new house which involved packing everything through a medicral arch.
 

"Outstanding customer care and service from the team. Would highly recommend them in the future. "
 
 
 
 
Team:
Alex Frankie Rob Josh Sam
 
 
 

Review 31 Jul 2019
Recommended by customer in DN36
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The young men were reliable polite respectfull, helpful and understanding nothing to much trouble.
 
Cost: £2200

"Prices but worth it. "
 
 
 
 
Team:
Robert Stephen
 
 
 

Review 31 Jul 2019
Recommended by customer in IP25
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed town house to 3 bed detached.
 
Cost: £720

"The guys were friendly and happy to help.
Great service with a smile. "
 
 
 
 
Team:
Ryan Sam Duane Ross
 
 
 

Review 29 Jul 2019
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1078

"Very efficient
Very pleasant. "
 
 
 
 
Team:
Steve Nigel Liam Louis
 
 
 

Review 29 Jul 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Narrow gates both properties expertly dealt with almost equal amount of outdoor items moved as leaving a small holding.
 
Cost: £3237

"Removal men took all the pressure off us. All went very smoothly, from our point of view. They let us know when each room cleared so we could do final clean up.
Very pleasant team good humoured very hard working. "
 
 
 
 
Team:
Steve Nigel Ralph Alex
 
 
 

Review 28 Jul 2019
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Into store
Out of store 17 days later
 
Cost: £1800
 
 
Team:
Ryan Graham Sam Duane
 
 
 

Review 25 Jul 2019
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short notice move from a 5 bed house with some heavy pieces of furniture.
 
Cost: £1800

"Removal vans arrived early and the men were very professional and hardworking. "
 
 
 
 
Team:
Robert Stephen Ralph Chri
 
 
 

Review 25 Jul 2019
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The crew were so help polite and friendly. I gave the crew a few challenge which they deal with amazingly including not where things should go when they were moving heavy items.
 

"Fantastically helpful and jovial I would recommend them to anyone. Kept in touch with any queries when I was at the removal property and they were are the old property. "
 
 
 
 
Team:
Sam Nigel Dan
 
 
 

Review 25 Jul 2019
Recommended by customer in NR2
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved locally into an "Old style" house from a modern new build.
 

"Everything went very smoothly. The team of 3 men arrived on time. They checked everything with me. I couldn't have asked for better service. "
 
 
 
 
Team:
Stephen Sam Nigel
 
 
 

Review 23 Jul 2019
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Return from storage 2 flights of stairs. Pictures and crates
 
Cost: £2400

"Made our move very easy. Professional and polite and helpful. "
 
 
 
 
Team:
Ryan Ralph Luke Robo
 
 
 
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