Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
1941 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 1941 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Highly recommended made the move bearable. Courteous, efficient reliable staff. "   more
 
" The team of packers were efficient and very polite and helpful. We had lived in our house for over 38 years so it was an emotional experience. The patience and good humour of the team made everything ...."   more
 
" This is my 10th house and I can honestly say that this company were by far the easiest and most efficient to deal with. You get what you pay for. "   more
 
" Day 1 This move was made very easy. Nigel and Chris worked with great speed and efficiency. Packing everything with great care. Any questions we had were answered with politeness and expertise. Day...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 69
better 39
boxes 74
brilliant 75
care 83
careful 79
cheerful 80
Courteous 173
credit 45
crew 139
definitely 55
delivery 40
difficult 52
easy 49
efficient 253
efficiently 65
excellent 317
experience 59
Extremely 127
fantastic 63
free 48
friendly 245
furniture 78
good 219
great 126
guys 74
Hadley 200
happy 75
hard 183
helpful 397
Highly 93
Impressed 59
Mark 46
Ottaway 191
packed 50
Packing 94
pleasant 69
pleased 73
polite 305
professional 210
property 52
really 82
recommend 232
recommended 48
removal 182
service 349
stressful 98
team 273
Thank 165
trouble 92
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jun 2019
Recommended by customer in NR15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very efficient, nothing to much trouble all items well packed in an orderly fashion.
 
Cost: £2200

"Highly recommended made the move bearable. Courteous, efficient reliable staff. "
 
 
 
 
Team:
Liam Ralph Ryan Stephen
 
 
 

Review 14 Jun 2019
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Luke Frankie Nigel
 
 
 

Review 11 Jun 2019
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Contents of a 4 bedroom house were packed and moved to a 3 bedroom house approx 13 miles away packing took place on a Tuesday actual move took place on Thursday.
 
Cost: £1495

"The team of packers were efficient and very polite and helpful. We had lived in our house for over 38 years so it was an emotional experience. The patience and good humour of the team made everything go smoothly. The loading and unpacking of the van all ran to schedule and without any problems. Neighbours had recommended Hadley & Ottaway to us and we will certainly recommend them to others. "
 
 
 
 
Team:
Luke Steven Ryan Liam
 
 
 

Review 7 Jun 2019
Recommended by customer in CW5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hadley and Ottoway organised the move from Norfolk to Cheshire with only a couple of days notice. Packed everything beautifully. I'm very pleased.
 
Cost: £4400

"This is my 10th house and I can honestly say that this company were by far the easiest and most efficient to deal with. You get what you pay for. "
 
 
 
 
Team:
Steve Nigel Stephen Steph
 
 
 

Review 3 Jun 2019
Recommended by customer in NR20
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a small 3 bed terrace leaving behind some items to a 5 bed roatory some 15 mile away this move included packing and moving items of furniture from a storage unit.
Diocese of Norwich move.
 
Cost: £1300

"Day 1
This move was made very easy. Nigel and Chris worked with great speed and efficiency. Packing everything with great care. Any questions we had were answered with politeness and expertise.
Day 2
Graham and Ralph joined the team to pack the van again with great speed and efficiency. These chaps worked well together and seemed to enjoy what they were doing which helped us to feel more relaxed. "
 
 
 
 
Team:
Chris Nigel Graham Ralph
 
 
 

Review 24 May 2019
Recommended by customer in CB11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two day move because we chose to have packing we chose to have packing
We thought that because of access at destination difficult but everything went well.
 

"This move went very smoothly because of excellent staff to move and pack for us. They were very efficient, pleasant and polite, could not fault the service. "
 
 
 
 
Team:
Mark Jone Ralph Ross
 
 
 

Review 20 May 2019
Recommended by customer in PE33
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had relocated from 5th London. Furniture had been placed in storage by this company. This was then moved to present address.
 
Cost: £801

"Andrew and Steven were very polite, chatty and helpful. Well organized. "
 
 
 
 
Team:
Steven Andrew
 
 
 

Review 17 May 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing after 40 years. Had worked and extended property over those years. Completely changing its size and appearance. A very difficult decision to make the move but considered it necessary before we become "Too old"!! Leaving our very personal unique family home was hard but helped by "The team" from H and O!
 
Cost: £1194

"The removal team were absolutely brilliant. They were extremely helpful in all aspects. They were thoughtful, efficient, well organized and worked very well as a team.
It was an extremely stressful day but their support was second to none. Even the lively "Banter" between the team members made the whole experience much better than we had anticipated.
Extremely hectic day but many, many thanks to the Hadley & Ottaway team. "
 
 
 
 
Team:
Robert Stephen Stephen Da
 
 
 

Review 15 May 2019
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went very well
 
Cost: £675

"Very good team
Worked well. "
 
 
 
 
Team:
Dan Ralph Steve
 
 
 

Review 13 May 2019
Recommended by customer in NG22
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I want to say these men were machines' because they were so efficient and fast as well as being organized but I dont think 'machine' is correct as they are thoroughly decent gentlemen who worked so hard, were so thoughtful and well manner and nothing was too much trouble. They actually made our move completely stress free. We think they were beyond brilliant. "
 
 
 
 
Team:
Stephen Jordan Sam
 
 
 

Review 13 May 2019
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Furniture and contents moved in good weather delivered in heavy rain dealt with admirably.
 

"I cannot fault the removal and delivery at all. Excellent. "
 
 
 
 
Team:
Steve Joshua Steven Luke
 
 
 

Review 13 May 2019
Recommended by customer in NR13
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move involved the team packing our belongings on one day and totally moving us the next.
 
Cost: £958

"The team were fantastic. Nothing was too much trouble. They were super quick and did not waste time. Our stress levels were greatly reduced by the team of professionals. We cannot fault them.
I we ever move again, I would most certainly use
Hadley and Ottaway. Great value for money. My many thanks for the care shown to our property. Great job thanks. Guys. "
 
 
 
 
Team:
Ryan Robert Alex Andrew
 
 
 

Review 9 May 2019
Recommended by customer in NR21
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed house to 2 bed house.
 
Cost: £759

"Extremely good service, the lady handling our bookings was very helpful and the move team were efficient, friendly, courteous and professional. They made a potentially stressful day much more enjoyable!
Thank you"
 
 
 
 
Team:
Steve Ralph Steven
 
 
 

Review 9 May 2019
Recommended by customer in NR21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Graham Alex Nigel Ralph
 
 
 

Review 8 May 2019
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move within same town.
Wardrobes required dis assembly and reassembly. Several delicate and Fragile prices
 
Cost: £1286

"All dealt with efficiently, cheerfully and professional very pleased."
 
 
 
 
Team:
Luke Jordan Buncey Ralph
 
 
 

Review 1 May 2019
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very efficient team of men and very friendly.
 
 
 
Team:
Alex Ross Dia
 
 
 

Review 1 May 2019
Recommended by customer in BN1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On both days, the three members of staff were extremely friendly and courteous, they carried out a first rate job.
 
Cost: £2000

"Would definitely recommend. The initial valuation for the removal service was very thorough and professional - proved to be the case with the removal service itself. Excellent all round. "
 
 
 
 
Team:
Aj Ross Stevie Ru
 
 
 

Review 1 May 2019
Recommended by customer in NR17
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2100

"Really nice guys
Nothing was a problem
thank you"
 
 
 
 
Team:
Alex Frankie Ryan Liam
 
 
 

Review 29 Apr 2019
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house to bungalow, including some very heavy antique furniture.
 
 
 
Team:
Steve Ralph Steven
 
 
 

Review 26 Apr 2019
Recommended by customer in TR27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house in Norfolk to storage in Cornwall.
 

"Your removal men were brilliant, calm and reassuring. "
 
 
 
 
Team:
Luke Frankie Ralph Stephe
 
 
 
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