Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.7/100
2777 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 2777 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The price represents value for money

 
 
 
Recent Reviews 
 
" Short move from one side of Norwich to the other"   more
 
" All good, thank you!"   more
 
" All staff very helpful and polite."   more
 
" The team were brilliant and really hard working from the moment they arrived to the last box. They worked well as a team and made great effort and communication to ensure everything was delivered t...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 87%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 87%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 57
arrived 110
better 61
Boxes 108
brilliant 123
care 145
careful 114
cheerful 121
courteous 227
credit 63
crew 180
definitely 86
difficult 64
easy 78
efficient 383
efficiently 85
Excellent 481
experience 95
extremely 172
fantastic 93
finish 84
free 66
friendly 409
furniture 127
good 318
great 231
guys 127
Hadley 285
happy 119
hard 261
help 59
helpful 626
highly 174
impressed 89
Mark 65
Ottaway 277
Packed 81
packing 150
pleasant 103
pleased 109
polite 458
professional 374
really 142
recommend 393
Removal 280
service 526
stressful 157
team 552
thank 272
trouble 163
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 Oct 2026
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"Short move from one side of Norwich to the other"
 
 
 
 
Team:
Steve Tom Stephen
 
 
 


Review 28 Oct 2026
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Went well
 

"All good, thank you!"
 
 
 
 
Team:
Stephen James Billy
 
 
 


Review 26 Oct 2026
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full house move - 4 Bed semi detached to 4 bed detached.
 

"The team were brilliant and really hard working from the moment they arrived to the last box.

They worked well as a team and made great effort and communication to ensure everything was delivered to correct room .

Boxes collected same day as I rang to say we'd finished with them."
 
 
 
 
Team:
Lee Luke Bob Bailey Steph
 
 
 


Review 26 Oct 2026
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From 5 bed to 3 bed. Challenging.
 

"All staff very helpful and polite."
 
 
 
 
Team:
Marc Jordan Lee
 
 
 


Review 26 Oct 2026
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Three Storey townhouse to 5th floor flat.

Nearly 200 boxes of books clothes and heavy items as well as several bookcases and desks.

The lift was out of service so everything had to be carried manually.
 

"From the initial sales quote through customer support to the move itself the team were first class.

On the day, the six movers arrived early, were friendly and keen and had a clear plan of how to tackle the job.

Despite the challenges of no lift and multiple flights of stairs, the crew were polite hard working dedicated and upbeat.

We could not have asked for a better team and they should be commended personally from their work.

Going in we knew this would not be cheap but (as cliche as it might sound) the whole experience was worth every penny.

Would emphatically and enthusiastically recommend!"
 
 
 
 
Team:
Shaun Hitch George Lami B
 
 
 


Review 16 Oct 2026
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very straightforward local move
 

"Trouble free move.

Men were patient, efficient and very helpful including returning to collect two missed items from my husband's workshop."
 
 
 
 
Team:
Lee Shaun Mark Alex
 
 
 


Review 14 Oct 2026
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The service was excellent. We have a lot of collectible items.

Lee and Shaun did a fantastic job of moving everything with care. They were so quick, was
amazed.

Only one broken glass! and that was because we packed it not the movers!
 

"Would highly recommend this service.

The movers, office staff and quoting staff were fantastic. Informative and friendly.

The office staff were so helpful and accommodating when trying to sort the moving date.

Lee and Shaun were so helpful, friendly, efficient, lovely to chat to.

If I ever move again I will use this service, but I doubt. I will but will definitely recommend to others.

Thank you."
 
 
 
 
Team:
Lee Shaun
 
 
 


Review 8 Oct 2026
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was very efficient and friendly. The team were really super.
 

"I was very pleased with the service I received. I would highly recommend them."
 
 
 
 
Team:
Marc Tom Harrison
 
 
 


Review 29 Sep 2026
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move involved packing and removal. From one house to another plus picking up stuff from a storage unit.
 

"Two men present on day before move to pack. They were very helpful and considerate. Well organised.

They helpfully spotted things we needed to leave in the house. It helped a lot that they were nice jolly people who took stress out of the move.

One more man joined them next day. The amount of work for 3 people was too much and more help would have been beneficial. The 3 were under a lot of pressure and on second day they worked from 7:00 AM to 7:00 PM with minimal breaks. Their travel time on top of this."
 
 
 
 
Team:
Shaun Jenson Billy
 
 
 


Review 25 Sep 2026
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from two bed house to three bed.

They took down Ottoman bed and reassembled
 

"Excellent service. 5 Star. Thank you"
 
 
 
 
Team:
Mark J Shaun S
 
 
 


Review 22 Sep 2026
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Simply move just two doors down the road from a chalet bungalow to a single floor bungalow.
 

"We have used Hadley & Ottaway on a number of occasions in the past and have always been impressed by them.

This move was no exception.

Shaun in particular was very polite, hard working and careful with our possessions."
 
 
 
 
Team:
Sharn Harrison
 
 
 


Review 12 Sep 2026
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 6 bedroom barn to 2/3 bedroom property. Challenge was to downsize.
 
 
 
Team:
Stephen Lee Jenson
 
 
 


Review 11 Sep 2026
Recommended by customer in CB6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I hadn't really downsized enough (too many boxes) but the move team were cheerful, patient and used excellent initiative throughout.
 

"I was very happy with the service I received from start to finish.

All was done efficiently, on time, professionally. Thank you very much indeed."
 
 
 
 
Team:
Aston Stephen Ma
 
 
 


Review 6 Sep 2026
Recommended by customer in NR26
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing from 7/8 bedroom old house with winding stairs to 4/5 bedroom modern house, 5 years old
 

"Went brilliantly.

Lee, Steven, David and Terry were terrific. Worked efficiently with good humour

On arrival put our things exactly where we wanted them.

Lee was particularly kind to me as I am on crutches"
 
 
 
 
Team:
Lee Stephen Terry David
 
 
 


Review 28 Aug 2026
Recommended by customer in IP33
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"The movers were very friendly and helpful, made the day very easy for me, which is what I wanted."
 
 
 
 
Team:
Jordan Chris
 
 
 


Review 27 Aug 2026
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"The guys were absolutely brilliant with my solo move!

Super friendly and offered sound advice when my head wasn't always screwed on :)"
 
 
 
 
Team:
Stephen Steve Chris
 
 
 


Review 27 Aug 2026
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Complex Large move from Hampshire to North Norfolk 200 miles away
 

"An exceptional removals team from the back office support to the team on the ground.

Upbeat, positive, can-do guys. Nothing was too much trouble.

We do not hesitate to recommend!"
 
 
 
 
Team:
Shaun Tom Marc Jenson Har
 
 
 


Review 27 Aug 2026
Recommended by customer in HP65
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My move went smoothly thanks to the help of the gentleman. There were no significant challenges in the moving process.
 

"The gentleman who came were very hardworking and professional.

They were also friendly and cheerful which helped in the stressful activity of moving house.

The young man on his first day also worked very hard.

Thank you!"
 
 
 
 
Team:
Shaun Tom Bailey
 
 
 


Review 23 Aug 2026
Recommended by customer in NR07
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was very challenging as we live on a slope with steps to the front door.

Never mind how hot it was.
 

"The whole team were brilliant. The move couldn't have gone any better.

A big thank you to them all."
 
 
 
 
Team:
Tom Marc Stephan Terry Re
 
 
 


Review 20 Aug 2026
Recommended by customer in IP20
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Hampshire to Norfolk.

Video tour first to evaluate need. Quotes arranged and for a recommended company seemed reasonable.

We had a lot of things to move!
 

"Stephen and Lee were very helpful, relaxed but very efficient, good natured and patient with our needs."
 
 
 
 
Team:
Stephen Lee Terry
 
 
 

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