Ede Brothers

Nightless Copse, Rusper Road Capel
Dorking
Surrey
RH5 5HE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
374 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 374 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I am delighted with all aspects of the quotation process, the booking of collection and deliveries, the paper work. Staff are well presented in company uniform. Ede's are a 'CAN DO' company! My only ...."   more
 
" They even went beyond the call of duty. Took all my pot plants and cared for them! Outstanding service. "   more
 
" Everyone was in a uniform. Always on time. Everything packed and moved without breakage. Very helpful in positioning furniture at new address. Had a few laugh but everyone worked well together and wor...."   more
 
" The best moving experience we've ever had. From our initial quote visit, we found the team to be polite, friendly and helpful. On packing and moving days, the men were punctual and hard-working. They...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
arrived 9
best 10
better 8
boxes 18
brilliant 13
bros 34
brothers 13
calm 8
care 16
careful 16
cheerful 17
class 10
Courteous 20
definitely 9
delighted 12
difficult 8
easy 9
Ede 58
Edes 21
efficient 44
Excellent 74
experience 14
extremely 19
family 12
fantastic 13
free 16
friendly 67
friends 8
furniture 14
good 44
great 36
guys 12
happy 25
hard 18
help 8
helped 11
helpful 74
highly 31
packing 16
polite 41
professional 51
recommend 60
removal 18
service 96
stress 19
stressful 19
team 58
thank 30
trouble 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Sep 2019
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The staff are good-humoured, ready to tackle the job and courteous which made it infinitely easier for me.
 

"I am delighted with all aspects of the quotation process, the booking of collection and deliveries, the paper work. Staff are well presented in company uniform. Ede's are a 'CAN DO' company!
My only problem has been trying to remove sticky labels from some wooden and metal items that were out into store. "
 
 
 
 
Team:
Neill Joe
 
 
 


Review 10 Sep 2019
Recommended by customer in GU10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Edes packed up all furniture stored in for nearly 4 weeks. Delivered it on time and final destination.
 

"They even went beyond the call of duty. Took all my pot plants and cared for them!
Outstanding service. "
 
 
 
 
Team:
Tony Neill Joe Norman Ben
 
 
 


Review 2 Sep 2019
Recommended by customer in RH4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move took place over 3 days.
 
Cost: £4728

"Everyone was in a uniform. Always on time. Everything packed and moved without breakage. Very helpful in positioning furniture at new address. Had a few laugh but everyone worked well together and worked consistently. Have used previously and will again and will recommend. "
 
 
 
 
Team:
Lee Mac Chris Liam Will H
 
 
 


Review 28 Aug 2019
Recommended by customer in RH4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and moving a 3 bed house with garden and outbuilding to a local 4 bed house with garage. Access to new property was on a steep hill with complicated access to drive way as a result.
 
Cost: £2500

"The best moving experience we've ever had.
From our initial quote visit, we found the team to be polite, friendly and helpful. On packing and moving days, the men were punctual and hard-working. They were able to call for extra support to get the job done on time and packed all our items, including fragile bike, with the care we would use overselves. We have been impressed with Ede bros from start to finish and they'll be recommended highly by us. A stress free move; even with a 5 and 1 year old!"
 
 
 
 
Team:
Tony Liam Jake Will
 
 
 


Review 15 Aug 2019
Recommended by customer in KT23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing service, house removal and clearance of storage unit all fulfilled with utmost professionalism and courtesy.
 
Cost: £1266

"This was our first house move and it was causing some stress for us.
We can't thank you enough for making our move a stress free and smooth process carried out by the hardest working and friendly people who helped making the experience enjoyable.

Neil was brilliant on packing day and Will, Waren and Lee who helped him on move day was fantastic.
Just brilliant service thank you. "
 
 
 
 
Team:
Lee Neill Will Warren
 
 
 


Review 14 Aug 2019
Recommended by customer in RH2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"As soon as the team from Ede's arrived my stress levels reduced.
"
 
 
 
 
Team:
Tony Neill Jake
 
 
 


Review 25 Jul 2019
Recommended by customer in RH1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from one 3 bed property with offsite garage, to a highly larger 3 bed property with on site garage just around the corner from first house. Delivered essential items on removal day and rest 4 days later to allow us to complete some cleaning and unpacking at the new property. Stored bulk on their vans for the 4 days. Also packed for us.
 
Cost: £3048

"Fantastic team, hard working, polite and unlaced by quantity of property to be moved or issues with parking. Helpful advise given. Well worth the money. Packed well and had no breakages. Collection empty boxes promptly when I call. This is the second time I've used Ede Bros to move and I'd happily use them again. They made moving for easier then I'd anticipated. Thank you!"
 
 
 
 
Team:
Lee Chris Mac Waren Tony
 
 
 


Review 11 Jul 2019
Recommended by customer in RH4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 days before our move we had to delay our moving IN address for a seven days delay. They handled this with no problems and made the situation very easy and smooth for us.
 
Cost: £1675

"Ede's were exceptional and very professional. Every penny was worth it and we would highly recommend them to our friends. All the staff went over and above their jobs to accommodate us!!"
 
 
 
 
Team:
Tony Neill Lee Liam Joe
 
 
 


Review 27 Jun 2019
Recommended by customer in BA4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from surrey to Somerset handled over two days including dismantling transmission and reassembly.
 

"Excellent service throughout can't fault anything. "
 
 
 
 
Team:
Lee Tony Liam Jake Ben W
 
 
 


Review 24 Jun 2019
Recommended by customer in KT24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
None to report.
 
Cost: £1276

"Excellent team of movers. Helpful, polite and very efficient. "
 
 
 
 
Team:
Neill Joe Ben
 
 
 


Review 24 Jun 2019
Recommended by customer in RH5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved a 3 bed house into a 4 bed over 2 days. Move was very stressful as we were packing but had not yet exchanged. We completed the next day and the guys were so good, patient, friendly and very professional.
 
Cost: £2378

"I can heartily recommend Ede Bros as a moving firm - Excellent service, wonderfully friendly chaps and not one thing broken!"
 
 
 
 
Team:
Toy Liam Chris Jake Warre
 
 
 


Review 19 Jun 2019
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal took 2 days included the move of many plants, in addition to furniture etc.
 
Cost: £1596

"Everything went smoothly. "
 
 
 
 
Team:
Tony Liam Lee Ben
 
 
 


Review 18 Jun 2019
Recommended by customer in KT24
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The property we moved out of was a first floor flat in the high street that has a raised footpath. So there were lots and lots of stairs and steps to negotiate. The team from Ede Bros dealt with all of this with no problems at all.
 
Cost: £792

"The Ede Bros team on our job were 100% professional, friendly and helpful throughout the day. A great service. Thank you. "
 
 
 
 
Team:
Neill Jake Joe Liam Ben
 
 
 


Review 14 Jun 2019
Recommended by customer in RH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was from a 3 bedroom semi-detached property with a garage and shed, to a 2 bedroom flat. Not everything was to be moved, some to stay for the new owner, some to recycle, some to dump, and some to move to the new property, so it was a quite a complex mix. The move involved the removal company doing all of the packing too.
 
Cost: £800
 

"Very punctual arrival, and work started immediately.
They had a clear strategy on how to divide and dedicate the vehicles and staff to the different groups of items (ie those to move, those to recycle/dump).
They wrapped items quickly but carefully.
They were very pleasant and kind throughout the time with us, and made good suggestions throughout. They also helped with unplugging and working out the required wiring for the electrical items.
They wrapped the furniture for extra protection in transportation.
They moved to the flat quickly and were ready to start quickly, and the move in was quick and efficient and interactive.
They made sure that we were happy with where all of the furniture had been put, and at the end, when we had a better idea of how the furniture fitted in, they asked if we wanted anything moving around.
They made it clear what we needed to do with the remaining boxes and picked up the empty/folded boxes within 24 hours of us confirming that they were ready to collect, so we did not need to have them sitting around for long.
Overall a very smooth process. Their professional, friendly and relaxed manner helped us in turn to relax in what can be a very stressful process.
Thank you Ede Bros!"
 
 
Team:
Lee, Liam, Chris, Sophie
 
 
 


Review 7 Jun 2019
Recommended by customer in HR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was quick and painless thanks to the team at Ede bros. The crew were able to get the lorry to our remote new house with good humour.
 
Cost: £2232

"This was our first time using removers and packers and it was a fantastic experience. All communication with Ede bros was clear and timely and on move day the team were a pleasure to work with. They were organised and in control and they worked so hard!
I would highly recommend Ede bros for anyone looking to move. "
 
 
 
 
Team:
Tony Liam Norman Jake
 
 
 


Review 6 Jun 2019
Recommended by customer in AL6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Surrey to Herts. Downsizing from large family home with some heavy objects from late husband's hobby.
 
Cost: £2868

"The new property had difficult stairs and same furniture would not go upstairs.
The team were great and dismantled some items to get them upstairs. Unfailingly careful polite, calm and incredibly helpful. "
 
 
 
 
Team:
Neill Ben Lee
 
 
 


Review 9 May 2019
Recommended by customer in RG31
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carried out packing service prior to move out and in. Happy to take unwanted furniture to storage.
 
Cost: £1700

"Having used Edes several times before we knew the high level of service and professional practice we would receive. Would not hesitate to recommend or use again."
 
 
 
 
Team:
Neill Joe Tony
 
 
 


Review 7 May 2019
Recommended by customer in IP13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 days packing and removal to storage. From Epson 2 weeks later deliver to Suffolk 2 days
 
Cost: £7636

"Amiable and helpful packers and office staff. They all understood the practical and emotional issues with a move after 32 yrs on the old house. They all took great care and nothing was damaged nor broken.
Excellent company. "
 
 
 
 
Team:
Tony Neil Liam Joe Lee
 
 
 


Review 1 May 2019
Recommended by customer in KT22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Initially, our belongings were put into storage and eventually delivered to our new home some 8-9 months later.
 
Cost: £2500

"The whole process went for smoother than we could have possible imagined because of Ede's expertise and professionalism and specific attention to details, especially wrapping and marking containers making redistributing in our new home an easy task.
Highly recommended!
"
 
 
 
 
Team:
Norman Mac Joe
 
 
 


Review 25 Apr 2019
Recommended by customer in RH3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quite a lot of stuff built up over 55 years. A few changes of mind during the move. Some heavy items, but probably nothing the guys hadn't encountered before.
 
Cost: £1692

"The work put of the move was day 1 before Ede guys arrived. Once they joined us everything was organised fine and they were calm and friendly - nothing was too much trouble. This helped make a rather stressful move pass with few alarms/problems - thanks!"
 
 
 
 
Team:
Tony Neil Liam Joe
 
 
 

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