Ede Brothers

Nightless Copse, Rusper Road Capel
Dorking
Surrey
RH5 5HE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
395 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 395 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" There were a couple of aspects when the removers suggested that items of furniture would not fit in a certain room and we had to insist that they could. Think outside the box and not take easy option."   more
 
" All well achieved with care and patience. "   more
 
" Utterly amazing service. The three guys Tony, Liam and Paul were amazing. Turned up on time, was quick efficient and friendly. Got to the house asap and was ready to go."   more
 
" Team stayed it good spirts, worked hard, worked well together. Clear communication and competence. Felt very reassured. They were very experienced and capable and supportive of the younger new member ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 9
arrived 9
best 10
better 9
boxes 19
Brilliant 15
Bros 37
Brothers 13
calm 8
care 17
careful 17
cheerful 17
Chris 8
class 10
considerate 8
courteous 22
definitely 10
delighted 12
difficult 8
easy 9
Ede 60
Edes 25
efficient 48
Excellent 78
experience 18
extremely 19
family 12
fantastic 13
free 17
friendly 68
friends 8
furniture 15
Good 46
Great 37
guys 16
happy 26
hard 20
helpful 82
highly 33
packing 19
polite 46
professional 53
recommend 64
removal 20
service 101
stress 21
stressful 20
Team 66
Thank 31
trouble 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jan 2020
Recommended by customer in GU6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 4 bed house to 3 bed slightly smaller house. No real issues.
 
Cost: £2868

"There were a couple of aspects when the removers suggested that items of furniture would not fit in a certain room and we had to insist that they could. Think outside the box and not take easy option."
 
 
 
 
Team:
Warren Liam Mac Chris Pau
 
 
 


Review 2 Jan 2020
Recommended by customer in RH8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed roomed house move from Oxted to Broadstairs 2 days packing and removal.
 

"All well achieved with care and patience. "
 
 
 
 
Team:
Tony Liam Lee Warren Paul
 
 
 


Review 28 Dec 2019
Recommended by customer in GU1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1168

"Utterly amazing service. The three guys Tony, Liam and Paul were amazing. Turned up on time, was quick efficient and friendly. Got to the house asap and was ready to go."
 
 
 
 
Team:
Tony Liam Paul
 
 
 


Review 28 Dec 2019
Recommended by customer in RH1
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wet, cold day. Both houses were ours so no rush. Access not easy to house moving too Muddy Narrow lane. V difficult stairs house moving from has 3 floors but access good.
 
Cost: £1164

"Team stayed it good spirts, worked hard, worked well together. Clear communication and competence. Felt very reassured. They were very experienced and capable and supportive of the younger new member of the team. On time, polite, efficient. Felt that furniture and I were treated with respect. Tried hard to get things up the tiny stairs.
One small thought is that Mac's early comment that the packing was not good took me by surprise. I think he was joking but I had worked hard for weeks carefully packing and labelling everything and was of course auxious on the day, so would have been better if he had been more encouraging. "
 
 
 
 
Team:
Mac Chris Paul Warren
 
 
 


Review 19 Dec 2019
Recommended by customer in BH19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
100 miles distance. _____ _______ in annual at new property.
 
 
 
Team:
Tony Neill Liam
 
 
 


Review 19 Dec 2019
Recommended by customer in GU4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were down sizing so we needed the removal men to put some of our furniture in the garage of large items the piano was the heavier to move. Packing took 2 days as did removal.
 
Cost: £3600

"We have used Ede Bros on seven previous occasion and had no hesitation in choosing them again Even ignoring the fact then they out bid another very reputable alternate removal firm.

Ede bros even made moving house a enjoyable experience! We had find confidence in their expertise and enjoyed their men's cheerfulness and sense of humor.

The move was made without any damage or loss. "
 
 
 
 
Team:
Lee Neill Liam Tony Paul
 
 
 


Review 11 Dec 2019
Recommended by customer in GU6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1252

"Cannot recommend these guys enough, moving can be stressful, Ede's team are efficient, careful, V. polite, This takes the stress away on moving day."
 
 
 
 
Team:
Neil Liam Warren Lee
 
 
 


Review 5 Dec 2019
Recommended by customer in RH13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 6 bed house to much smaller 4 bed house.
 

"Despite Rain on all 3 days the move went well and to plan. All Ede's staff well trained, polite and a pleasure to have around. Nothing was too much trouble.
We believe this was the 9th move for ourselves over the past 25 years.
Brilliant service. "
 
 
 
 
Team:
Neill Liam Warren Chris T
 
 
 


Review 29 Nov 2019
Recommended by customer in RH14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 bedroom to 3 bedroom property plus potted plants.
 
Cost: £1012

"Made moving a very pleasurable experience."
 
 
 
 
Team:
Tony Chri
 
 
 


Review 25 Nov 2019
Recommended by customer in RH4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 3 bed house to 2 bed apartment.
 
Cost: £1380

"The three chaps were excellent helpful and polite and considerate to the neighbours.
They made the move a good experience.
The whole team including office staff were excellent. "
 
 
 
 
Team:
Liam Neill Tony
 
 
 


Review 12 Nov 2019
Recommended by customer in RH20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving contents from a two storey gated house to a bungalow. Space quite tighent both properties.
 
Cost: £1348

"Great team of guys. Presentable, polite, hardworking, helpful, trustworthy. No damages at all. Thanks for sending your "A" Team. Regards Grahem. "
 
 
 
 
Team:
Tony Neil Liam Lee
 
 
 


Review 28 Oct 2019
Recommended by customer in SW18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
The removal was from Wandsworth to West Sussex and then back to Wansworth eight months later during which tie our possessions were in storage during the time our house was renovated.
 
Cost: £6840

"Ede Bros could not have been more professional, helpful and conscientious.
All the removal men were charming and nothing was too much trouble for them. My wife, Elizabeth and I would have no hesitation to highly recommend their service. "
 
 
 
 
Team:
Tony Neill Warren Lee Li
 
 
 


Review 25 Oct 2019
Recommended by customer in NE66
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dorking - Alnwick, Northumberland
Moving large american furniture to two locations. One a 17th Century Inn with Narrow staircase - Ropes and ingenuity used.
 
Cost: £3228

"Mac and Chris were utter stars. They were professional, tidy and so helpful - including moving a large preexisting book case so that the very large american sofa would fit. They worked tirelessly and quickly, and their skill at getting a super kingsize bed with 5 ft headboard into an old pub was something to behold!"
 
 
 
 
Team:
Mac Chris
 
 
 


Review 18 Oct 2019
Recommended by customer in DE45
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move and to store. Move in required arranging town center parking for large vehicle and using small van to ferry items.
 
Cost: £3972

"Superb, courteous, helpful service. Highly recommend. "
 
 
 
 
Team:
Lee Tony Liam Warren
 
 
 


Review 15 Oct 2019
Recommended by customer in RH7
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Drastic downsize from 5 bed Victorian house to very small flat.
 
Cost: £1119

"Very supportive - helpful with advise about storage.
Quick, efficient and helping with any problem that cropped up - removing extra unwanted rails from cupboards in new flat for example. Quick collection of boxes and packing materials when finish. "
 
 
 
 
Team:
Lee Neill Harry
 
 
 


Review 15 Oct 2019
Recommended by customer in RH5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Last minute local move.
 

"The team worked really hard for 2 days to make the move as stress free as possible we took advantage of the packing service too as we feel it was very reasonably priced all items were packed well including some antiques and Vinyl. In short we had to do very little! excellent service "
 
 
 
 
Team:
Lee Liam Will Eill Ben
 
 
 


Review 14 Oct 2019
Recommended by customer in SA44
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 day move, pack, move 2nd day. Unpack 3rd day. Long distance move.
 
Cost: £2976

"Excellent, explained everything. Staff very helpful, would definitely recommend. "
 
 
 
 
Team:
Tony Liam Harry
 
 
 


Review 7 Oct 2019
Recommended by customer in BN18
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Mac Warren Will Tony
 
 
 


Review 4 Oct 2019
Recommended by customer in RH5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from a small house with a double garage which was full of belongings from a previous address and my daughter's belongings.
 
Cost: £2964

"Excellent!
They worked as a team and were helpful, kind, trustworthy and totally reliable. We've had bad experience of other companies in the past but Ede's Dorking restored our faith and we would like to say a huge thank you to you all."
 
 
 
 
Team:
Neil Liam Joe Tony Liam W
 
 
 


Review 3 Oct 2019
Recommended by customer in BN8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very happy with all aspects of the move. Edes were kind and courteous and the move went smoothly with issues. "
 
 
 
 
Team:
Tony Neill Lee Jake Will
 
 
 

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