| Satisfaction Ratings |
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| Overall Rating |
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10/10
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| Show All |
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| Sales & Support |
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10/10 |
| The advice and information was helpful and all correspondence was easy to understand |
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| Packing & Handling |
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10/10 |
| The firm took care in packing and handling our property |
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| Collection & delivery |
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10/10 |
| Our property was collected and delivered as agreed |
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| Service |
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10/10 |
| The staff were presentable punctual and polite |
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| Value |
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10/10 |
| The price represents value for money |
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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Yes
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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| Customer Review |
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The move was from a relatively large property, completely into storage, aside from taking some small amount to another smaller property. Then a subsequent removal from storage of all remaining items to our new home.
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"This is the second time we have used Southpark, for some really important reasons: Trust, capability, service, confidence and customer care.
From start to finish, which this time was virtually a year, they delivered on every element. Nothing was stressful, nor too much trouble.
A great team of workers who did all they could to help and assist. Highly recommend their packing service - nothing damaged at all. Storage was also excellent and everything came out a year later, exactly as it went in.
Moving is stressful but Southpark did everything to keep that to a minimum.
Can only applaud the team and their service and highly recommend anyone moving to use this company as they know their business and deliver on service.
You will not be disappointed if you use Southpark."
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