| Satisfaction Ratings |
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| Overall Rating |
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9.2/10
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| Show All |
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| Sales & Support |
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10/10 |
| The advice and information was helpful and all correspondence was easy to understand |
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| Packing & Handling |
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9/10 |
| The firm took care in packing and handling our property |
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| Collection & delivery |
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10/10 |
| Our property was collected and delivered as agreed |
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| Service |
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10/10 |
| The staff were presentable punctual and polite |
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| Value |
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7/10 |
| The price represents value for money |
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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Yes
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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| Customer Review |
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I moved from a 4 bedroom house to a 3 bedroom, 9th floor flat, and I have a piano
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"I was really happy with the service and support I received from South Park Removals. From the initial phone call, the site visit and quotation, and the removal day itself I felt in safe hands. The quote was higher than I expected but the piano removal was included so I had to take the convenience of not having it moved separately, into consideration.
The removal team were prompt, polite and professional and made me feel confident in their service. Paying for disassembly and reassembly of my furniture was well worth it.
There was a small bit of damage to the piano, which was a result of it having to go down a staircase, which was my only slight disappointment, but I really can't fault the service and care provided by South Park Removals and would highly recommend them.
Thank you so much."
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