Satisfaction Ratings |
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Overall Rating |
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10/10
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Show All |
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Sales & Support |
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10/10 |
The advice and information was helpful and all correspondence was easy to understand |
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Packing & Handling |
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10/10 |
The firm took care in packing and handling our property |
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Collection & delivery |
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10/10 |
Our property was collected and delivered as agreed |
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Service |
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10/10 |
The staff were presentable punctual and polite |
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Value |
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10/10 |
The price represents value for money |
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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No
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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No
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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No
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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Customer Review |
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Moving the contents of a three bedroom house, shed and garage used as storage to an address 70 miles away.
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"I have used this company before, and was very happy with their service that time. Therefore I asked them to quote this time for a removal at the beginning of January. However, our buyer delayed the move repeatedly for 3 months (from January to end of March) until just a week before the Stamp Duty was to be increased... ...By this time every removals company around was fully booked. But because I'd asked South Park Removals to quote, and had kept them updated throughout the delay, they went above and beyond what could have been expected from them. They pulled a rabbit out of the hat by juggling what their teams were working on and collected my stuff early: putting it into storage for a few days at no extra cost to me and moving it to the new property at the beginning of April after the rush due to the Stamp Duty increase had ended. This made it possible for the completion date to still be before the tax increase deadline. (Had it gone over this the whole chain would have collapsed.) On the actual move days they were fast, efficient and friendly. I cannot praise them highly enough, and would definitely recommend them. "
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