| Satisfaction Ratings |
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| Overall Rating |
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9/10
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| Show All |
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| Sales & Support |
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9/10 |
| The advice and information was helpful and all correspondence was easy to understand |
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| Packing & Handling |
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9/10 |
| The firm took care in packing and handling our property |
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| Collection & delivery |
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9/10 |
| Our property was collected and delivered as agreed |
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| Service |
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9/10 |
| The staff were presentable punctual and polite |
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| Value |
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9/10 |
| The price represents value for money |
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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No
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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No
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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No
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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No
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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No
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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No
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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| Customer Review |
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We were moving to two different properties following our divorce. Given the circumstances, the move had an edge and was especially emotional.
Our belongings were bringing stored by the removal company for a week, so boxes and furniture had to go into our separate crates.
This was handled with sensitivity and respect by South Park, which was a great help.
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"I have used South Park previously in both a personal and professional capacity. As ever the process was clear and, especially given the circumstances (see above) painless.
We needed to store our belonging for a week before each of our things going to two different properties.
All the paperwork was sent, by email, in advance and was all very clear. The costs were clearly detailed, including the split between myself and my partner.
The collection and deliveries were speedy and punctual. There was one small delay due to traffic, which the guys notified us of by phone.
The whole experience was efficient, friendly and professional."
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