Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Collection & delivery
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9/10
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Our property was collected and delivered as agreed
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Service
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9/10
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The staff were presentable punctual and polite
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Value
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7/10
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The firm\'s charges are reasonable for the work involved
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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Full packing service from 4 bedroom house
The guys came in a couple of days ahead of the move and were efficient and courteous
My things went into storage for 12 weeks
Then they delivered to my new home from storage
The house I moved into is old with a small, awkward staircase but the removal team were will and obviously experts at the tricky.
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Team: Unfortunately, I can’t remember everyone’s name, but I remember Mark & T
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