South Park Removal Service Ltd

Where reputations count.

284 Green Lane
Ilford
Essex
IG1 1YD

Removers - Removals Companies

www.southparkremovals.co.uk

Email This Business

Tel 020 8478 1258

Listed under: Removers / Removal Companies

100% recommended Rating 9.8/100
863 reviews since 2008

Satisfaction Ratings

Overall Rating	9.8 /10
Based on 863 reviews since 2008

Sales & Support	9.8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.8/10
The firm took care in packing and handling our property

Collection & delivery	9.9/10
Our property was collected and delivered as agreed

Service	9.9/10
The staff were presentable punctual and polite

Value	9.7/10
The price represents value for money

Recent Reviews

" Great team, informative, professional, very good communication and information given when needed. Flexible with changing moving dates and items left in storage whilst refurb done was an easy and seaml...." more

" It was great to be able to have South Park do the packing for us over two days which removed much of the stress as we had not moved house for 34 years. The guys were very respectful and calm which ma...." more

" We moved our family of 4 from our home of 10 years, Southpark removals made the move go very smooth with their knowledge and experience. They came the day before to do a pre pack and loaded most of...." more

" We had a brilliant service from Southpark Removals. Because of the limited parking space outside they agreed to use a smaller lorry which worked brilliantly. The removers were very nice and had a grea...." more

About Us
Information provided by the business
Legal Name: South Park Removal Service Ltd. Limited Company.

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Review 2 Oct 2024 Recommended by customer in RM11 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from house to bungalow plus items going into storage at the company smooth and easy process.

"Great team, informative, professional, very good communication and information given when needed. Flexible with changing moving dates and items left in storage whilst refurb done was an easy and seamless process from start to finish.
would fully recommend using South Park and have done so already 5*+ service, competitive and professional."

Team:
All moving teams and admin/office staff

REPORT THIS REVIEW

Review 23 Sep 2024 Recommended by customer in CB11 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved from South Essex to North Essex with 34 years of stuff!

"It was great to be able to have South Park do the packing for us over two days which removed much of the stress as we had not moved house for 34 years. The guys were very respectful and calm which made for a very smooth move, my wife even knew a couple of them from working in the local school.

The speed and quality of packing by the whole team left us very impressed."

Team:
Morgan, Ellis, Stuart, Nick and all other members of the team over the thee days.

REPORT THIS REVIEW

Review 23 Sep 2024 Recommended by customer in CM23 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving our family home.

"We moved our family of 4 from our home of 10 years, Southpark removals made the move go very smooth with their knowledge and experience.

They came the day before to do a pre pack and loaded most of our belongings and then returned on the move day to get the last of our things.

There experience really showed on the move day, we needed to wait until 4pm to get the keys to our new home, there was no pressure from them, they were just happy to wait."

Team:
Mark, Andrew, Lynsey & Elliot.

REPORT THIS REVIEW

Review 13 Sep 2024 Recommended by customer in CO12 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We had a move out to the country from Greater London. The property we moved to was a cottage with low ceilings and it had limited space outside but on a country lane.

"We had a brilliant service from Southpark Removals. Because of the limited parking space outside they agreed to use a smaller lorry which worked brilliantly. The removers were very nice and had a great attitude too. At one point they tried to move some bookcases upstairs but the ceiling was too low and they had to move them to the outside garage.They also managed to get our fridge freezer in a small room which had a very low ceiling. Overall we were very pleased with their service and our move went very smoothly. Thank you South Park."

Team:
Ellis, Dale, Charles

REPORT THIS REVIEW

Review 13 Sep 2024 Recommended by customer in OX12 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Spread over 2 days with the majority of items being loaded the day before the actual move date.

"After over 40 Years in our house in Ilford to up sticks and move a hundred miles to be nearer family, this was never going to be an easy task for us. South Park Removals with their packing service made the move go very smoothly and went out of their way to make sure that they moved all the furniture and boxes into the rooms where we wanted them at the new address."

Team:
They were a good team

REPORT THIS REVIEW

Review 13 Sep 2024 Recommended by customer in Cm12 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Short distance move.

"South Park staff took all the stress away, pleasant to work with."

Team:
Sorry, I forget names at my age.

REPORT THIS REVIEW

Review 29 Aug 2024 Recommended by customer in CM6 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From 3 bed house to 4 bed house 20 miles away

"I never thought we had so much stuff. Not only in our house but also the garden.
We had a rather small back garden which we covered with plants in pots - some very big and exceedingly heavy. The guys were brilliant. Nothing was too much trouble and they worked really hard on two days. I cannot recommend them highly enough."

Team:
Ellis, Charlie, Alfie and Mark + several more whose names I didn't get-

REPORT THIS REVIEW

Review 29 Aug 2024 Recommended by customer in IG3 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from Brixham Gardens Ilford to Dulwich Road Holland on Sea

"South Park removals were extremely helpful and amazing with our move ensuring everything went smoothly. Can't thank them enough."

Team:
Mark and not sure if the other guy

REPORT THIS REVIEW

Review 28 Aug 2024 Recommended by customer in PE30 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The Removal for my brother from our late mother''s house, to a flat.

"After a brief phone call to South Park, l believe it was Andrew who answered.
He arrived at the property as soon as practical, Andrew explained the process, and we were able to move within 48 hours.
Now that what l call service, we have used South Park removals several times going back over 40 years.now.
I wouldn't hesitate in recommending them to anyone."

Team:
Andrew for the quote

REPORT THIS REVIEW

Review 19 Aug 2024 Recommended by customer in IG5 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

All went according to plan

"All the staff were extremely helpful and efficient"

Team:
unfortunately can't remember individual names

REPORT THIS REVIEW

Review 11 Aug 2024 Recommended by customer in BH6 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Long distance move from Essex to Dorset and downsizing into the new property.

"We moved from Essex to Dorset and were downsizing so had got rid of a lot of things we no longer needed. We chose South Park as they had been recommended to us and their quote was very similar to others but we were keen to use the full packing service.
They initially packed a lot of our things on the Saturday before our Tuesday move day and returned the following Monday to take the rest. We met them in Dorset and they moved all our things into our new home.
We were very impressed by the care and professionalism of the teams as well as their friendly demeanours.
There were different teams used each time other than Ellis who was in charge for all of it. Ellis is a friendly guy who is willing to help in any way and he was very patient when we asked him to move a bed he had already put up in another room under our instruction, which entailed taking it apart and putting it together again in the other room.
He was also excellent in reconstructing our wardrobes and working out how the 55 inch TV was packed away and rebuilt.
There was no damage to any of our things and everybody made the point of asking where specifically we wanted things put in the new house.
We would thoroughly recommend South Park and very happily use them again (though we have no intention of moving again in the near future!)."

Team:
Ellis, Stuart, and various others.

REPORT THIS REVIEW

Review 11 Aug 2024 Recommended by customer in CM14 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move was from a 2 bed flat to a townhouse.

"One issue was the living room and the new property being on the 2nd floor and a tight angle at the top of the stairs made it awkward for large sofas to be brought in.
The property moving into had also just undergone a full renovation so care was needed.
The team brought the lounge furniture up to the 1st floor via ladders and through a pair of terrace doors to ensure no damage was done to the stairway and landing renovation.
They over all took so much care to ensure zero damage was done."

Team:
All of the team

REPORT THIS REVIEW

Review 10 Aug 2024 Recommended by customer in Cm8 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

3 Bedroom Semi Detached House with Garden gym. Only 2 days between exchanging contracts and moving so very little time to prepare.

"We had very little time between exchanging contracts and moving so opted for the packing service. The guys that packed and moved us were absolutely brilliant. Moving house can be such a stress but we can honestly say that nothing about the actual physical move was stressful for us, the guys took care of everything. It was such a great service from start to finish.

And everyone that helped was so nice, professional and polite. Absolutely fantastic team!

"

Team:
Mo & Alfie

REPORT THIS REVIEW

Review 9 Aug 2024 Recommended by customer in PH7 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

This was a long distance move within the UK. A moderate amount of furniture, but a great many boxes, most of them very heavy, filled with books etc.

"The service I received from South Park Removals was absolutely outstanding from start to finish.

It started with a survey by Mark. He was very pleasant to deal with, was able to answer all my questions, and offered some really useful, practical advice.

On the day of the removal, the team of Mark, Alfie, Jaden, Mo and Charlie worked extremely efficiently, loading up the lorry quickly but carefully, with no fuss.

Mo and Charlie drove the load the long journey to the destination, and unloaded early the following morning. They were great to deal with, worked incredibly hard, handled everything with great care, and took a real pride in doing an excellent job.

Overall, a fantastic service way beyond my expectations, and competitively priced too. It was a pleasure to deal with South Park Removals. Absolutely superb. Faultless. I will be recommending them to everybody.

"

Team:
Mo, Charlie, Mark, Alfie and Jaden.

REPORT THIS REVIEW

Review 2 Aug 2024 Recommended by customer in RM12 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Absolutely fantastic service from South Park Removals on our move from Barking to Hornchurch, very professional, quick and efficient services.

" The removal men worked tirelessly with great respect and care for our property, nothing was too much trouble. They even took great care with the plants we wanted to take from our garden. I would highly recommend this service

The assessor who came to price up our move gave us great confidence and answered all questions with expert knowledge
The three removal men on the day were fantastic, the first thing they said to me was �don�t worry by tomorrow this will all be over�
They took great care of our possessions, were quick and efficient and hardly stopped for refreshments on a full days work
I would highly recommend them and this company"

Team:
Sorry can�t remember names but please look up and thank them

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Review 2 Aug 2024 Recommended by customer in IG74 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Being from the local area originally, I have always known about South Park Removals, but never thought I needed them. Until this year, where I needed to invest in their services. If I ever need to move again, they will be the first call!

"I really cannot express how amazing the team were, from the initial call, to quotation to the actual move.

Due to various circumstances leading up to the final move date on 31/07, we had to push it back a couple of times, with the team at South Park being so amenable and considerate.

Having moved myself the last 3 times, your team completed something that would have taken me a week, in hours. It did feel alien not doing anything and like I was a spare part, but my back is eternally grateful!

On the day preceding the move, the lift had been out of action, and upon informing Andrew, he was able to get in some more staff to assist. Thankfully the lift was working the next morning and it all completed smoothly. I don't think anyone would have wanted to ascend 6 flights of stairs in 30c heat!

The guys doing the move handled our possessions with the highest care, as well as the new property - not a single item was damaged or marked. Literally every member of the removals team were fantastic, I hope the small offering of bottles of water helped in the heat!

I really cannot adequately put into words how great this service has been.
"

Team:
I am sorry I cannot recall, but they were all fantastic

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Review 31 Jul 2024 Recommended by customer in IG7 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move

"Excellent. Went as planned
Really good people,
Really pleased we chose Southpark"

Team:
All of them

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Review 31 Jul 2024 Recommended by customer in MK11 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved out of London to Milton Keynes area. Everything went well, nothing damaged out or in. Staff were polite and thoughtful. We packed - they moved, but one or two items had to be dismantled, which staff did.

"Moving house can be a complicated and prolonged experience. We found the team very helpful from start to finish - from obtaining the estimate to clearing any boxes we had emptied on the day of the move. Obtained speedy advice about how to pack items like an old mantel clock to a mercury barometer.

See also comments under move description.

Sadly, we can't remember the names of all the team as they came separately to clear the house and then to deliver.

"

Team:
Ellis, Dan, Nick, Jaden and at least 3 others

REPORT THIS REVIEW

Review 31 Jul 2024 Recommended by customer in CO15 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

This company are very good and hard work guys, i would recommend them to anyone i know who is moving, all of the guys were polite and helpful.

"The guys was on time very pleasant, they were very careful with the box's that stated breakable, had no damages they were quick loading the lorries, clothes taken straight out of wardrobe on hangers and put on there own clothes rail. When arrived at the new address again very helpful, asking where i wanted things clothes put into the wardrobes, before they left i was asked if there was anything else i would like done. The next day or two one of the lorries came back as they had one lot of clothes in there rail, i was very grateful. They all worked very hard. I would recommend this removal company.

Mrs B Sayers"

Team:
Very sorry cannot remember there names

REPORT THIS REVIEW

Review 16 Jul 2024 Recommended by customer in ig74 business South Park Removal Service Ltd https://www.referenceline.com/removers_removals_companies-in-ilford-southparkremovalserviceltd-14848

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Elderly parents moving, large photo frames, big glass table, heavy beds needing dismantled and re-assembled.

"South Park Removals were highly professional from start to finish.
Their team were fast, efficient, friendly, polite and professional. Even before the move date they were informative about everything we need to know.
We are soo happy with their moving service and will be recommending them to everyone.

"

Team:
Stuart, Alfie and the whole team were fantastic we can't praise them enough

REPORT THIS REVIEW

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