Norfolk Stairlifts - Mobility Products, NORWICH, Norfolk

Satisfaction Ratings

Overall Rating		9.7/10

Quality		9.6/10

Tidy		9.8/10

Service		9.8/10

Value		9.6/10



Good Practice

Charges	99%

Timing	99%

Payment	96%

Reliable	99%

Invoice	99%

Guarantee	98%

Recent Reviews

"Work completed satisfactorily. " more

"From the first phone call to Norfolk Stairlifts I was confident that I had made the right choice of company. No pressure, genuine interest in my needs ...." more

"Very quick and easy service. Thank you. " more

"* Belt - Not easy to use if weak armed. Hard to pull and recoil very strong. * Stop/Start on stair a bit stiff. Other wise very good. " more



Most Popular Comments

About Us (Information provided by the businesses)

Businesses: login to your control panel to add this information

Legal Name: Life Solutions UK Ltd t/a Norfolk Stairlifts.

SUMMARY OF ALL REVIEWS	(CLICK TO FILTER THE REVIEWS BELOW)

Reviews by Month

Reputations are not built overnight. Don't be impressed by a few old reviews which may not be representative. Referenceline recommends that you look for a track record of ratings and reviews in at least 9 of the last 12 months.



Reviews that match your Budget


See if this business has the experience to match your needs. This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.

REVIEWS LISTED BELOW
Sort:	» 10 9 8 7 6 5 4 3 2 1

Reviewed 21 Nov 2022 Recommended by customer 52.30855, 0.45877 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856	Cost: £2380

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

To fit and install Stairlifts rental

"Work completed satisfactorily. "

Reviewed 4 Nov 2022 Recommended by customer 52.63126, 1.25279 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856	Cost: £1419

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Brooks Recon installed. Stairlift Prior, assessment carried out in details explained in detail the work involved, showed videos of stairlift appropriate for me and stair case

"From the first phone call to Norfolk Stairlifts I was confident that I had made the right choice of company. No pressure, genuine interest in my needs and disability. All the staff were patient, kind and amicable. Very proffessionable from start to finish. I couldn't find any fault at all. "

Reviewed 20 Oct 2022 Recommended by customer 52.84958, 1.29053 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856	Cost: £1843

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

To supply and install and conditioned stairlift

Reviewed 27 Sep 2022 Recommended by customer 52.86967, 0.69357 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Very quick and easy service. Thank you."

Reviewed 21 Sep 2022 Recommended by customer 52.72394, 1.14599 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856

Satisfaction Ratings

Overall Rating

8.8/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		5/10
The price represents value for money

Good Practice

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"* Belt - Not easy to use if weak armed. Hard to pull and recoil very strong. * Stop/Start on stair a bit stiff. Other wise very good. "

Reviewed 15 Sep 2022 Recommended by customer 52.93703, 1.22777 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856	Cost: £5490

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

To install stairlift

"We were extremely pleased with all the work carried out from the time the surveyor (Mick) came into the house until the installation by Kieron and Richard everything ran smoothly. All the people were courteous and explained everything that was going to happen. Very very pleased with everything so much easier to get upstairs."

Reviewed 15 Sep 2022 Recommended by customer 52.44777, 0.62466 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856	Cost: £1750

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fit stairlift.

"Engineer answered all my questions. Showed me how to use it in detail."

Reviewed 13 Sep 2022 Recommended by customer 52.37682, 1.1087 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Good Practice

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Reviewed 12 Sep 2022 Recommended by customer 52.93888, 0.48891 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856	Cost: £1525

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fit new stairlift

"We were given a comprehensive explanation on the product. The fitter was excellent and explained all safety features and the work was of the lift. An excellent company"

Reviewed 20 Aug 2022 Recommended by customer 52.44897, 1.64196 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Reviewed 20 Aug 2022 Recommended by customer 52.72844, 1.35773 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856	Cost: £4545

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Stair lift fitted

"We are very pleased with our stair lift. It has made my husbands life much easier. He has great difficulty in walking, I'm pleased to say it's made my life easier and taken away the fear of him falling. He finds the seat very comfortable and the controls easy to work. The workmen very very good, and completed the job on time. Our cottage is very old, but they had no problems."

Reviewed 13 Aug 2022 Recommended by customer 52.58924, 1.32412 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Very happy with the work done."

Reviewed 29 Jul 2022 Recommended by customer 52.59258, 1.12134 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856	Cost: £2787

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"In respect of the installation of my stairlift, Norfolk Stairlifts were very efficient and courteous from beginning to end. I would definitely recommend them to anyone considering having a stairlift"

Reviewed 27 Jul 2022 Recommended by customer 52.63515, 1.18265 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856	Cost: £5695

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Electrician - an extra power point was installed for the stairlift, I thought he was due to arrive at 8 - it was just past 8.30 work ok - Toilet seat broken but credit note issued after an exchange of emails. Barry - installed the stairlift. Very helpful, friendly and professional.

"Thank you - the stairlift was installed successfully and has saved me worrying about whether I need to move to a bungalow (at least for the moment) due to some arthritis and recurring tendonitis problems. I would recommend the company to other people."

Reviewed 25 Jul 2022 Recommended by customer 52.50565, 1.53163 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Customer Review

"Norfolk Stairlifts were wonderful service"

Reviewed 25 Jul 2022 Recommended by customer 52.54254, 0.95498 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		9/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Very good work."

Reviewed 15 Jul 2022 Recommended by customer 52.65913, 1.21011 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856	Cost: £1775

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New stair lift

"The work was carried out very professionally and I am very satisfied with the lift. The engineer Barry was very friendly and made sure I knew the exact safety measures and explained the full use of the stairlift. I could not have bad better service."

Reviewed 14 Jul 2022 Recommended by customer 52.60583, 1.24367 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of stairlift.

"Very satisfied customer"

Reviewed 12 Jul 2022 Recommended by customer 52.75957, 0.39899 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856	Cost: £2285

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitted electric stairlift for husband with mobility issues.

"Brilliant work and great value."

Reviewed 8 Jul 2022 Recommended by customer 52.72177, 0.86959 business Norfolk Stairlifts https://www.referenceline.com/mobility_products-in-norwich--24856

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The price represents value for money

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"We are very pleased with everything it will help us both a lot."

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