Norfolk Stairlifts

Unit 2 Ironside Way, Hingham
Norwich
Norfolk
NR9 4LF

Mobility Products

Listed under:  Mobility / Disability Products - Sales, Stairlifts - Service & Maintenance, Stairlifts - Supply & Installation, Wheelchair Lifts - Supply & Installation
99% recommended   Rating Norfolk Stairlifts 9.7/10
561 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 561 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very satisfied with lift and the work done - no complaints"   more
 
" Well pleased with the job done"   more
 
" Job well done."   more
 
" Totally professional from initial visit to completed installation. I cannot recommend Norfolk stair lift highly enough. I was given a clean explanation of the available options and guided through a ...."   more
 
 
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Customer Reviews
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Review 19 May 2020
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting stair lift
 
Cost: £675

"Very satisfied with lift and the work done - no complaints"
 
 
 
 
 
 


Review 11 May 2020
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Put in Stairlift
 
Cost: £480
 
 
 
 


Review 11 May 2020
Recommended by customer in IP25
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of Stairlift
 

"Well pleased with the job done"
 
 
 
 
 
 


Review 5 May 2020
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Otolift Modul - air reconditioned seat on new rail fitted to dogged leg stair.
 
Cost: £4150

"Job well done."
 
 
 
 
 
 


Review 1 Apr 2020
Recommended by customer in IP10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of stair lift and hive.
 
Cost: £475

"Totally professional from initial visit to completed installation.
I cannot recommend Norfolk stair lift highly enough.
I was given a clean explanation of the available options and guided through a discussion to make the choice that was right for me the litter did a brilliant job. "
 
 
 
 
 
 


Review 12 Mar 2020
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing a stairlift and re-installation.
 
Cost: £2950

"We are very pleased with the lift and find it useful Our staircase is rather narrow. The installers had to remove a large tiled picture to make it possible which they did without any fuss."
 
 
 
 
 
 


Review 28 Feb 2020
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Handicare 1100 stairlift.
 
Cost: £1569

"What a pleasure to go up and down stairs without a struggle"
 
 
 
 
 
 


Review 26 Feb 2020
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit Stair lift
 

"The stair lift has given me a new lease of life regarding getting up and down the stairs."
 
 
 
 
 
 


Review 27 Dec 2019
Recommended by customer in IP27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
S/F stairlift.
 
Cost: £2568

"The stairlift is a fabulous piece of kit, easy to operate, and can be parked easily when not in use enabling cares to use stairs easily. The fitter was very pleasant and helpful and did a splendid job. Had it been necessary we would have been happy to leave him in the house. First impressions are important and he presented as efficient, tidy person. Before he left he spent time with us ensuring we were happy with using the equipment and explained usage of all components. "
 
 
 
 
 
 


Review 29 Nov 2019
No Recommendation by customer in NR26
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplying a Stair chair and install it.
 
Cost: £3000

"For second hand chair- too expensive."
 
 
 
 
 
 


Review 12 Nov 2019
Recommended by customer in IP2
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit stairlift
 
Cost: £625

"Excellent job done! I'm completely satisfied. "
 
 
 
 
 
 


Review 8 Nov 2019
Recommended by customer in PE32
 My Age: 70 + 
 I'm: Male 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 5 Nov 2019
Recommended by customer in NR31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 4/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
   Business Reply:

Thank you for your review.As you will see from many other reviews, we normally score much higher for the level of service we provide. I have spoken to you today but remain unclear as to why this score is low. Please contact myself Sam Scott, Managing Director on 01953 850004 to allow me the opportunity to investigate.
 


Review 25 Oct 2019
Recommended by customer in PE32
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
 
 


Review 21 Oct 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 17 Oct 2019
Recommended by customer in CB8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The workmen were really fantastic. I have a tight work scheduale so they had to let themselves in and also lock up when they were finished. They gave me all the training required and made sure I understood. Very professional. Extremely pleased with the result. "
 
 
 
 
 
 


Review 11 Oct 2019
Recommended by customer in IP29
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The fixing of a new stairlift and rail platinum horizon 3.
 
 
 
 
 


Review 11 Oct 2019
Recommended by customer in PE30
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
n/a
 

"Support from local council. "
 
 
 
 
 
 


Review 4 Sep 2019
Recommended by customer in IP33
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chair lift.
 
Cost: £1999

"First class service all round. "
 
 
 
 
 
 


Review 22 Aug 2019
Recommended by customer in NR33
 My Age: 60 - 69 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chair lift.
 

"Very pleased with my chair lift it such a good thing for me now. Its so helpful I wished I'd had it sooner. Thank you to the boys that fitted nice. "
 
 
 
 
 
 

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