Norfolk Stairlifts

Unit 2 Ironside Way, Hingham
Norwich
Norfolk
NR9 4LF

Mobility Products

Listed under:  Stairlifts - Service & Maintenance, Stairlifts - Supply & Installation, Wheelchair Lifts - Supply & Installation
99% recommended   Rating Norfolk Stairlifts 9.7/100
665 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 665 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.6/10 Value Rating 9.6
The price represents value for money
 
 
 
Recent Reviews 
 
" Work completed satisfactorily. "   more
 
" From the first phone call to Norfolk Stairlifts I was confident that I had made the right choice of company. No pressure, genuine interest in my needs and disability. All the staff were patient, kind...."   more
 
" Very quick and easy service. Thank you."   more
 
" * Belt - Not easy to use if weak armed. Hard to pull and recoil very strong. * Stop/Start on stair a bit stiff. Other wise very good. "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

answered 8
arrived 14
better 9
chair 10
class 16
clean 27
complaints 8
considerate 8
courteous 16
efficient 45
efficiently 17
Engineer 27
Excellent 85
explained 32
finish 16
fitted 27
fitter 19
fitting 20
friendly 38
Good 71
great 15
happy 27
helpful 66
installation 52
installed 25
lift 85
mess 16
Norfolk 40
pleasant 24
pleased 67
polite 35
pressure 15
product 23
professional 45
prompt 16
quickly 14
recommend 34
Recommended 14
sales 14
satisfactory 14
satisfied 53
service 102
stair 55
Stairlift 58
Stairlifts 34
stairs 23
Thank 51
tidy 28
working 17
young 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2022
Recommended by customer in CB7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To fit and install Stairlifts rental
 

"Work completed satisfactorily. "
 
 
 
 
 
 

Review 4 Nov 2022
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Brooks Recon installed. Stairlift
Prior, assessment carried out in details explained in detail the work involved, showed videos of stairlift appropriate for me and stair case
 

"From the first phone call to Norfolk Stairlifts I was confident that I had made the right choice of company. No pressure, genuine interest in my needs and disability.
All the staff were patient, kind and amicable.
Very proffessionable from start to finish. I couldn't find any fault at all.
"
 
 
 
 
Team:
Richard Kieran Nick
 
 
 

Review 20 Oct 2022
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To supply and install and conditioned stairlift
 
 
 
 
 

Review 27 Sep 2022
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very quick and easy service.
Thank you."
 
 
 
 
 
 

Review 21 Sep 2022
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 

"* Belt - Not easy to use if weak armed.
Hard to pull and recoil very strong.
* Stop/Start on stair a bit stiff.
Other wise very good.
"
 
 
 
 
 
 

Review 15 Sep 2022
Recommended by customer in NR26
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To install stairlift
 

"We were extremely pleased with all the work carried out from the time the surveyor (Mick) came into the house until the installation by Kieron and Richard everything ran smoothly. All the people were courteous and explained everything that was going to happen. Very very pleased with everything so much easier to get upstairs."
 
 
 
 
Team:
Mick Richard
 
 
 

Review 15 Sep 2022
Recommended by customer in IP27
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fit stairlift.
 

"Engineer answered all my questions. Showed me how to use it in detail."
 
 
 
 
 
 

Review 13 Sep 2022
Recommended by customer in IP22
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
 
 

Review 12 Sep 2022
Recommended by customer in PE36
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fit new stairlift
 

"We were given a comprehensive explanation on the product. The fitter was excellent and explained all safety features and the work was of the lift.
An excellent company"
 
 
 
 
 
 

Review 20 Aug 2022
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 20 Aug 2022
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Stair lift fitted
 

"We are very pleased with our stair lift. It has made my husbands life much easier. He has great difficulty in walking, I'm pleased to say it's made my life easier and taken away the fear of him falling. He finds the seat very comfortable and the controls easy to work. The workmen very very good, and completed the job on time. Our cottage is very old, but they had no problems."
 
 
 
 
Team:
Barry
 
 
 

Review 13 Aug 2022
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very happy with the work done."
 
 
 
 
Team:
Barry
 
 
 

Review 29 Jul 2022
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"In respect of the installation of my stairlift, Norfolk Stairlifts were very efficient and courteous from beginning to end.
I would definitely recommend them to anyone considering having a stairlift"
 
 
 
 
 
 

Review 27 Jul 2022
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Electrician - an extra power point was installed for the stairlift, I thought he was due to arrive at 8 - it was just past 8.30 work ok - Toilet seat broken but credit note issued after an exchange of emails.

Barry - installed the stairlift. Very helpful, friendly and professional.
 

"Thank you - the stairlift was installed successfully and has saved me worrying about whether I need to move to a bungalow (at least for the moment) due to some arthritis and recurring tendonitis problems.
I would recommend the company to other people."
 
 
 
 
Team:
Barry
 
 
 

Review 25 Jul 2022
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Norfolk Stairlifts were wonderful service"
 
 
 
 
Team:
Tom Watson
 
 
 

Review 25 Jul 2022
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very good work."
 
 
 
 
 
 

Review 15 Jul 2022
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New stair lift
 

"The work was carried out very professionally and I am very satisfied with the lift.
The engineer Barry was very friendly and made sure I knew the exact safety measures and explained the full use of the stairlift. I could not have bad better service."
 
 
 
 
 
 

Review 14 Jul 2022
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of stairlift.
 

"Very satisfied customer"
 
 
 
 
Team:
Norfolk
 
 
 

Review 12 Jul 2022
Recommended by customer in PE30
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted electric stairlift for husband with mobility issues.
 

"Brilliant work and great value."
 
 
 
 
Team:
Barry
 
 
 

Review 8 Jul 2022
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"We are very pleased with everything it will help us both a lot."
 
 
 
 
 
 
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