James P Spencer Ltd (Building Contractor)

38 Orford Avenue, Radcliffe-On-Trent
Nottingham
Nottinghamshire
NG12 2DD

Builder

Listed under:  Builders, Fencing Contractors, Landscapers / Landscaping, Plasterers / Plastering / Renderers / Rendering
100% recommended   Rating 10/10
7 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 7 reviews since 2014
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I would recommend this company to everyone. I contacted them for my Mum in law as we needed a “Trace and Exposure” doing, James met me the next day to have a look at what we needed doing. He immediate...."   more
 
" James and his team were always a pleasure to have around.We stayed in the house whilst pretty disruptive work was done and at the end of every day the site was left clean and tidy. As the work went o...."   more
 
" Efficient & professional in their work. Approachable & friendly - James & the team made the process of having building work stress free."   more
 
" Excellent job. On time, Efficient, and very professional."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

building 3
Efficient 2
Excellent 3
friendly 2
good 2
hard 2
Highly 2
informed 2
James 6
pleasure 2
professional 3
quality 3
recommend 2
team 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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1

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Review 5 Jun 2018
Recommended by customer in NG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have a water leak from the boiler and it is within a caverty wall, we were told by a plumber that we needed a “Trace and Exposure”, doing. In other words a whole putting in the wall so the plumber can get access to the pipe to fix the leak.

"I would recommend this company to everyone. I contacted them for my Mum in law as we needed a “Trace and Exposure” doing, James met me the next day to have a look at what we needed doing. He immediately said he would do it there and then and pointed out were the problem was and what needed to be done to resolve our leaking pipe.
We were that impressed we have asked if he would come back to rectify the mess that this leak has left behind.
So if you need any building work done then contact this done."
 
 
Team:
James Spencer.
 
 
 


Review 21 Jul 2017
Recommended by customer in NG12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Internal renovation,removal of walls,building en suite room,making good,fitting Velux windows.

"James and his team were always a pleasure to have around.We stayed in the house whilst pretty disruptive work was done and at the end of every day the site was left clean and tidy.
As the work went on James was invaluable in suggesting changes to our original ideas.
He kept us informed of what would be done when and stuck to it."
 
 
Team:
Will, Preston,
 
 
 


Review 10 Jul 2016
Recommended by customer in NG12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-roofing, building a new porch & repaint outside of house

"Efficient & professional in their work. Approachable & friendly - James & the team made the process of having building work stress free."
 
 
 
   Business Reply:

Thank you. It was a pleasure to work for you both and wish you all the best.
 


Review 10 Aug 2015
Recommended by customer in NG12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove and repair damaged brickwork

"Excellent job. On time, Efficient, and very professional."
 
 
 
   Business Reply:

Many Thanks for your kind words.
 


Review 14 Apr 2015
Recommended by customer in NG12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New patio

"James and his colleague did an excellent job. Good quality of workmanship. Pleasant manner and keen to make sure you are always informed and happy. Would highly recommend"
 
 
 
 


Review 12 Dec 2014
Recommended by customer in NG12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New garage and patio

"James was professional, punctual and hard working. He worked on site throughout with his team and didn't miss a day. He was flexible and accomodating as our requirements changed and developed, and gave good advice at all times. James and his team were always friendly and good-humoured and a pleasure to have around. They cleared up everyday and were courteous and considerate to us and our neighbours. He kept to time and budget and did a first rate, quality job. We will have him back in a heartbeat."
 
 
 
 


Review 6 Nov 2014
Recommended by customer in NG22
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two Storey extension and garden room build

"Excellent work of high quality and a fair price. Arrives on time and his team work hard through the day. Completed foundation work drainage block work and roof. Works well with engineering designers and building inspectors. If you live nearby and discuss with James you can happily come and see work he has completed for yourself. Highly recommended."
 
 
 
 

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