Extra Hands Home Care

Unit 13/14 Heacham Hall Industrial Units, Hunstanton Road, Heacham
Kings Lynn
Norfolk
PE31 7JT

Home Care

Listed under:  Bathing & Personal Care, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Dementia Support, Home Care - Hygiene Cleaning, Home Care - Laundry & Ironing, Home Care - Night Sitting, Home Care - Palliative care, Home Care - Preparation of Meals, Home Care - Shopping, Home Care - Socialising / Days Out, Personal Support Services, Respite Care, Social Outings
100% recommended   Rating 9.8/10
10 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 10 reviews since 2013
 
 
 
Safe 9.9/10 Safe Rating 9.9
I feel that I am in safe hands

 
Caring 10/10 Caring Rating 10.0
I am treated with kindness, compassion, dignity and respect

 
Responsive 9.4/10 Responsive Rating 9.4
The service is organised to meet my needs

 
Effective 10/10 Effective Rating 10.0
The care improves the quality of my life

 
Value 9.9/10 Value Rating 9.9
The service offers value for money

 
 
 
Recent Reviews 
 
" I am very happy with the help I am given no complaints. My carer Elizabeth Smith is very good. I look forward to her visits every day. She is like a friend."   more
 
" Very happy with the care I receive. Wish my last call could be later."   more
 
" My care is first class – carers – lovely – office staff helpful. Margarita xx Christine Shana and Dana, plus working Brenda!"   more
 
" Client Hazel Allen. Form completed by Sue Crockett (daughter) thank you all. I am delighted with the care, service and commitment shown by all of your members of staff who have visited my mum. What a ...."   more
 
About Us


Extra Hands Home Care in Norfolk is a leading independent Home Care Specialist providing carers trained to the highest standards including Dementia Care, offering a wide range of care services which are individually tailored to suit your needs.

Extra Hands has provided quality home care support since 1993 through local authority and private contracts. With its increasing workforce of professionally trained Care Support Workers, Coordinators, Management and Support Staff, the high level of care provided is reflected in meeting all of the Care Quality Commission's National Standards.

Our aim is to:

Treat everyone in a fair, respectful and dignified manner.

Provide the highest standards of care achievable.

Ensure family values are at the forefront of our delivery of care.

Care packages can be arranged on either a short term or long term basis, we offer flexibility when organising your care and you can be assured we will meet your requirements every step of the way.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 100%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 100%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 100%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 100%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

care 4
carer 2
change 2
good 2
happy 2
help 2
visits 2
(daughter) 1
“professional 1
Allen 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
Sort:        

1

Budget:  


Review 8 Sep 2015
Recommended by customer in PE30
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
To help me get out of bed. Showered and dressed.
 
 
 
 
 


Review 4 Sep 2015
Recommended by customer in NR24
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 3 Sep 2015
Recommended by customer in PE32
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 6/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
Personal care. Meal preparation. Housework.
 

"Very happy with the care I receive. Wish my last call could be later."
 
 
 
 
Team:
T Hodgkinson
 
 
 


Review 3 Sep 2015
Recommended by customer in NR24
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
15 minutes each day to do the aga and lay the fine in wood burner. Get in lags & coal. My only means of central heat.
 

"I am very happy with the help I am given no complaints. My carer Elizabeth Smith is very good. I look forward to her visits every day. She is like a friend."
 
 
 
 
 
 


Review 1 Sep 2015
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
First class.
 

"My care is first class – carers – lovely – office staff helpful. Margarita xx

Christine Shana and Dana, plus working Brenda!"
 
 
 
 
Team:
Christine Sheena Brenda
 
 
 


Review 1 Sep 2015
Recommended by customer in PE31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Personal care sitting service.
 

"Client Hazel Allen. Form completed by Sue Crockett (daughter) thank you all. I am delighted with the care, service and commitment shown by all of your members of staff who have visited my mum. What a very “professional image they all represent,wonderful”."
 
 
 
 
 
 


Review 1 Sep 2015
Recommended by customer in PE30
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
To have carer sit with me, while my partner opes shopping and attending appointments.
 

"The carer is very good. But the firms office very often try to change times of visits, which is very inconvenient, as the appointments are made around the times of visits."
 
 
 
 
Team:
Marion Ashton
 
 
 


Review 30 Aug 2015
Recommended by customer in PE33
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
Prepared and taken to all appt. kept clean and tidy. Washing done. Food prepared. Any job that need doing.
 

"I cannot praise the agency enough & staff included."
 
 
 
 
Team:
Louise Whittaker Tacjel Rowe
 
 
 


Review 30 Aug 2015
Recommended by customer in PE31
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 9 May 2013
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Bathing & personal care. Making/changing bed and breakfast tray. Prepare lunch if required.

"I have used Extra Hands for approx.10 years. The care staff, who are the face of Extra Hands on a day to day basis, are well trained and professional on their work.
Sometimes the office staff may let the company down a little by overlooking a 'phone call if there is a change to ones routine due to sickness or holiday but they are getting better with their communication.
I would have no hesitation in recommending this company to anyone who needs care or help to keep them in their home."
 
 

Extra Hands
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Sue Frammingham. Sharon Hubbard. Tracey Dickinson. Teresa Barwell.
 
 
 

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