Gentle Giants Removal Company

Where reputations count.

Ganders Business Park, Stable Barn, Forge Road
Kingsley
Hampshire
GU35 9LU

Removers - Removals Companies

www.gentlegiants.co.uk

Email This Business

Tel 01420 475 800

Listed under: Removers / Removal Companies

99% recommended Rating 9.6/100
989 reviews since 2008

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 989 reviews since 2008

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" Have used Gentle Giants for my own move in 2024 and found them easy to deal with, professional and polite. Using them again knowing what to expect took the stress out of moving my elderly mother. I di...." more

" Gentle Giants were very professional and understanding. It was a big move for us and they created calm and order where there was chaos. The packing and removal took place over four days - at all tim...." more

" Brilliant team we are so grateful to them. So quick so efficient nothing broken or lost and nothing too much trouble." more

" Very efficient" more

About Us
Information provided by the business
Legal Name: Gentle Giants Removal Ltd.

From house and office moves to storage and packing materials, we've spent the last 25 years helping customers in Hampshire, Surrey and across the UK relocate their homes and businesses. Whether you're downsizing, renting or just looking for some temporary storage, we offer both short and long-term secure storage at our base near Farnham and Guildford. With Drive up self-store units and internal containerised storage, we have you covered. And, when it comes to packing, we sell everything from moving boxes to bubble wrap both online and at Gentle Giants HQ.


Reputations are not built overnight

In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative. Look for firms with a commitment to asking for feedback - good or bad - from their customers. We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review. Ask the firm for their side of the story.


Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect. They are the experts and you should be able to rely on them to help you make decisions. These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?

Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?

Claims procedure: 86%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee: 100%
Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case. Nobody's perfect and some customers may not be completely sure about the answer. It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you. A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.

Most Popular Words Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there? amazing 21 arrived 30 boxes 39 Brilliant 23 C 62 care 43 careful 26 cheerful 47 considerate 25 courteous 62 crew 31 definitely 39 difficult 20 easy 29 efficient 136 efficiently 26 Excellent 137 experience 28 Extremely 43 Fantastic 46 finish 31 friendly 136 friends 27 furniture 41 Gentle 181 Giants 174 good 100 great 91 guys 69 happy 45 hard 58 help 28 helpful 236 Highly 70 impressed 32 Just 23 Kind 22 nice 25 packed 32 packing 54 polite 137 professional 101 really 43 recommend 156 removal 80 service 190 stressful 43 team 221 Thank 74 trouble 61
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.


This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.

Customer Reviews
Sort:	» 10 9 8 7 6 5 4 3 2 1
Budget:

Review 22 Apr 2026 Recommended by customer in GU10 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Small furniture and personal item move for my mum to a more supportive accommodation.

"Have used Gentle Giants for my own move in 2024 and found them easy to deal with, professional and polite. Using them again knowing what to expect took the stress out of moving my elderly mother. I did get a cheaper quote from another company but felt my previous experience with Gentle Giants was worth the extra knowing they would do the move well and in a flexible manner. They agreed a slightly later start time due to my mother�s age which was greatly appreciated. From quote to completion of the move the whole experience was conducted well."

Business Reply:

Thank you for taking the time to leave us a review, following your mums move!

We are so pleased you came back to us to look after her move.

Wishing you both all the best.

Amanda & Seb and the whole GG Team

REPORT THIS REVIEW

Review 15 Apr 2026 Recommended by customer in GU10 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving out after 23 years from a farmhouse - moving items to storage and a new house and using the packing service

"Gentle Giants were very professional and understanding.
It was a big move for us and they created calm and order where there was chaos.
The packing and removal took place over four days - at all times they were considerate and efficient.
When we reached the new house they reassembled furniture and placed items in the correct rooms.
Since moving the have returned to collect the packing boxes.
A very good and reliable service all round.
I would not hesitate in recommending them to friends.
"

Team:
Ross and the team were great - I am hopeless with names

Business Reply:

We are so pleased to read of your experience with us following your move.

Thank you for choosing us and thank you for taking the time to leave us this review.

Wishing you both all the best.

Amanda & Seb and the whole GG Team

REPORT THIS REVIEW

Review 3 Mar 2026 Recommended by customer in GU33 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

A very challenging move - garage, attic, shed 3000 square feet to 7000 square feet with four floors.

"Brilliant team we are so grateful to them. So quick so efficient nothing broken or lost and nothing too much trouble."

Team:
Nick Tom Ross Matt Kev

Business Reply:

Thank you for choosing us and thank you for taking the time to leave us this review.

Wishing you both all the best.

Amanda & Seb and the whole GG Team

REPORT THIS REVIEW

Review 17 Feb 2026 Recommended by customer business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our move kept being delayed. Gentle Giants were accommodating.

"Very efficient"

Team:
Nick Simon Matt Drew

Business Reply:

We are so pleased to read of your experience with us following your move.

Wishing you both all the best in your new home.

Amanda & Seb and the whole GG Team

REPORT THIS REVIEW

Review 12 Jan 2026 Recommended by customer in RH5 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Excellent team to move me. Excellent customer service via the office team. Extremely grateful."

Team:
Jason Matt Kev Drew

Business Reply:

REPORT THIS REVIEW

Review 7 Jan 2026 Recommended by customer in GU29 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving a four bedroom house and annex contents including packing service. Access down a very narrow lane managed very well

"Highly professional and friendly staff who went above and beyond during the planning and on the moving days. Made a stressful experience incredibly calm. I would absolutely recommend their services."

Business Reply:

Thank you for the very kind words following your move with us.

We hope you are now settled into your new home.

Wishing you both all the best.

Amanda & Seb and the whole GG Team

REPORT THIS REVIEW

Review 3 Jan 2026 Recommended by customer in GU34 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Bungalow to bungalow

"Terms and conditions received but not verbally discussed.

Extremely helpful, polite and hardworking on the day. Delay in exchange / completion with very little notice but Gentle Giants incredibly helpful."

Team:
Nick Jason Si Kev Jacob

Business Reply:

Thank you for the very kind words following your move with us.

Wishing you both all the best.

Amanda & Seb and the whole GG Team

REPORT THIS REVIEW

Review 23 Dec 2025 Recommended by customer in GU10 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

"I couldn't have been happier with the service. Friendly, reliable, efficient they got the job done without any fuss - handled everything with care and made it all stress free. I would highly recommend to others"

Team:
Tom Danny Drew Jason

REPORT THIS REVIEW

Review 20 Dec 2025 Recommended by customer in GU35 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from a farm cottage that had restricted access up a farm track which meant using a number of small vehicles. We had to cancel the original moving date at short notice. Both issues were handled excellently.

"On the day of the move all went well. The team were very helpful and efficient. We had a heavy piano to move which had to be manoeuvred through a number of doorways across a gravel drive. Some furniture had to be dismantled and all items were put back together at the new house. We would have no hesitation in recommending Gentle Giants and would use again"

Team:
Matt Kev Nick Simon Jason

REPORT THIS REVIEW

Review 20 Dec 2025 Recommended by customer in GU10 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Excellent removers in every aspect. Straightforward move except we had to wait to get into the property as seller's packers were still there!

"Professional friendly and efficient. Particularly liked that they collected unpacked boxes and paper in a timely manner."

Team:
Matt Simon Nick Ross

REPORT THIS REVIEW

Review 5 Nov 2025 Recommended by customer in PO8 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Efficiently packed the day before. Arrived promptly on the day and worked fast to pack our house. Polite and cheerful throughout.

"Very professional and courteous staff. Extremely hardworking on an unusually hot day, followed by thunderstorms. Kept smiling all day long.

Contact with office was easy. Emails replied to quickly and efficiently. Would definitely recommend"

Team:
Ross Simon Drew Dillon

REPORT THIS REVIEW

Review 30 Oct 2025 Recommended by customer in KT12 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Large move over five days. Many rooms to clear plus outhouses.

"Excellent pre-move. Very pleasant and professional team. Highly recommend them."

Team:
Ross Tom Jason Matt Kev

REPORT THIS REVIEW

Review 28 Oct 2025 Recommended by customer in CB8 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Long distance. Disabled husband, wheelchair. Alzheimer's

"They were all brilliant from start to finish. I felt safe and supported. This was the second time they have moved us. Superb"

Team:
Tom Nick

REPORT THIS REVIEW

Review 28 Oct 2025 Recommended by customer in GL54 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"The delivery team went the extra mile. Very helpful"

Team:
Nick Tom

REPORT THIS REVIEW

Review 24 Oct 2025 Recommended by customer in GU27 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

we are an eldely couple moving 120 miles. My husband is disabled, mostly wheelchair, and has Alzheimers. Gentle Giants were brilliant from start to finish. They moved us 12 years ago and again, superb

"Gentle Giants could not have made our move easier. With a wheelchair disable husband, with Alzheimer, and moving over 100 miles away, I was really worried.
No need. Superb from start to finish"

REPORT THIS REVIEW

Review 19 Sep 2025 Recommended by customer in GU35 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Really helpful and efficient team - moved us with ease! everything went smoothly and no damage to our belongings - very happy with the service!"

Team:
Nick Tom Matt

REPORT THIS REVIEW

Review 18 Sep 2025 Recommended by customer in PH49 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

We were combining two houses into one house move. One house contents were collected by GG and placed in their storage units. We addes to this form the two house. They then collected large furniture from the second home on the day of removal.

"Absolutely exceptional service from Tom and Nick. Couldnt fault their hard work. 500 miles is a long way and they did it with smiles on their faces. Very efficient. "

Team:
Nick Tom

REPORT THIS REVIEW

Review 11 Sep 2025 Recommended by customer in GU34 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our previous was cleared and loaded very quickly.
We had to wait a very long time for the keys to
our new property, which was very stressful.

"The removal guys were fantastic and agreed to
stay later and finish unloading at our new
property. Can�t thank them enough. Will definitely recommend Gentle Giants."

Team:
Nick Ross Simon

REPORT THIS REVIEW

Review 10 Sep 2025 Recommended by customer in GU33 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

2 Pianos, an entire timber truck, a stuffed loft, fitted furniture � from 3 Bed house to 4 Bed house

"These guys were brilliant.
We�d have been lost without them. Absolutely no way we�d have got it done. They worked like Trojans and were cheerful and polite the whole time. Couldn�t fault them."

Team:
Nick Kev Matt Simon

REPORT THIS REVIEW

Review 9 Sep 2025 Recommended by customer in NG9 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-kingsley-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Two off the hottest days of the year. A lot of stuff tomove. Loading took about 2 1/2hours as did unloading. There was also an arm chair to be delivered to a different address.

"The guys arrived early on both days and worked nonstop to get the job done. They worked with care and efficient and lots of smiles and laughter. "

Team:
Ross Drew Dillon

REPORT THIS REVIEW

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