Manns Removals

Unit 97, Dunsfold Park
Cranleigh
Surrey
GU6 8TB

51.1201, -0.5322

Removers - Removals Companies

Listed under:  Removers / Removal Companies
92% recommended   Rating 9.4/10
103 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.4/10 Overall Rating 9.4/10
Based on 103 reviews since 2015
 
 
 
Sales & Support
9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery
9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service
9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value
9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team all worked hard. The packing was first rate and special care was taken with the the more valuable/antique items. The move was carried out with expertise, thoroughness and good humour!"   more
 
" Extremely helpful and efficient. I would definitely recommend them or use them again."   more
 
" From start to finish our experience of dealing with Manns has been stress-free, friendly and personal. We always felt that Manns were concerned that we got what we wanted, which we did. The operativ...."   more
 
" They say moving is stressful. Paul and Michael were efficient, courteous and couldn't have been more helpful. They made it easy! Arrived on time, worked quickly and efficiently. Always asked if t...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 77%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 63%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 77%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

add 2
aspect 2
brilliant 2
broken 2
care 2
chose 2
considerate 2
courteous 2
Damaged 2
definitely 4
efficient 7
efficiently 2
excellent 6
experience 3
Extremely 4
family 3
Fantastic 2
free 2
friendly 11
good 6
Great 7
guys 3
happy 5
hard 3
helpful 14
highly 2
just 2
making 3
Manns 9
needed 3
packing 4
phone 2
pleasant 3
pleased 7
polite 5
professional 10
professionalism 2
really 2
recommend 7
removal 6
service 21
smoothly 3
stress 3
stressfree 2
stressful 4
team 16
Thank 9
THANKS 3
thought 2
working 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 6 5 4 3 2 1

Budget:  

Review 28 Apr 2017
Recommended by customer in GU6
51.1318, -0.4748
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Excellent.
 
Cost: £4000
 
 
Team:
Danny Tom Alex
 
 
 


Review 4 Apr 2017
Recommended by customer in RG9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.5409, -0.9058
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
7, King''s Walk

" The team all worked hard. The packing was first rate and special care was taken with the the more valuable/antique items. The move was carried out with expertise, thoroughness and good humour! "
 
 
Team:
mainly Paul, Alex and Tom
 
 
 


Review 18 Mar 2017
Recommended by customer in GU7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.2021, -0.6273
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal from flat in central London to Surrey

" Extremely helpful and efficient. I would definitely recommend them or use them again. "
 
 
 
 


Review 2 Mar 2017
Recommended by customer in YO25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.0179, -0.3888
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved out of our house in Surrey in July 2015, putting our wordly goods into storage whilst we awaited the building of our new home in Yorkshire. In the interim we were in rented accommodation in Surrey until April 2016, at which time Manns placed our remaining goods into storage along with the earlier consignment. The building of our house took far longer than we anticipated and it wasn''t until February 2017 that we finally took delivery of our stored goods.
 
Cost: £6000
 

" From start to finish our experience of dealing with Manns has been stress-free, friendly and personal. We always felt that Manns were concerned that we got what we wanted, which we did. The operatives packing our goods and those delivering to our new home were professional and caring, ensuring that everything was packed and unpacked carefully and where we wanted it. Despite our goods being in store for 18 months there was never any pressure from Manns to complete the move.

We chose Manns because they appeared to offer a more personal service than other providers we have used over the years ( we have moved 8 times in 40 years!) and they lived up to that promise. A family service that looks after families. Thank you so much. "
 
 
Team:
Graham Ham has been our contact whoi has always been very helpful. Unfortunately, we can't remeber the names of the operatives who packed, delivered our goods but they have ALL been delightful to deal with
 
 
 


Review 23 Feb 2017
Recommended by customer in KT14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3365, -0.5029
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Four bedroom house being moved We did the packing other than large items and pictures
 
Cost: £1300
 

" They say moving is stressful.
Paul and Michael were efficient, courteous and couldn't have been more helpful. They made it easy!
Arrived on time, worked quickly and efficiently. Always asked if they were unsure where something was to go, helped me wherever asked, polite really nice guys. Wouldn't hesitate to recommend them.
"
 
 
Team:
Paul and Michael
 
 
 


Review 7 Feb 2017
Recommended by customer in BN11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8117, -0.4000
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
A complete packing and transportation service carried out over threedays.
 
Cost: £2580
 

" The move started with two packing and loading days on Wednesday and Thursday followed by a completion of loading transportation and unloading on the Friday.
The whole move went off smoothly and efficiently with the two removal men working steadily the whole time on each day actually completing the unload and setting up of our basic needs by mid-afternoon on the Friday.
The whole exercise was carried out in a pleasant, friendly and reassuring manner with no cause for us to worry about anything. WE were asked what items we would like to be available immediately on commencement of the off load so that such items, eg bed and critical rugs/carpets which needed to be laid before placement of larger items of furniture were put in position. These items were loaded last on the van so that they were first items off on arrival. We were amazed at the speed of packing of all sorts of items, nothing seemed to present the men with any problems whatsoever and nothing was chipped, bent or broken at all.
Overall we were very pleased with the whole move, saying that we thought it was the best move (which we worked out we had done 9 times!) we have ever experienced.
"
 
 
Team:
Mark and Stuart
 
 
 


Review 7 Feb 2017
Recommended by customer in GU7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1755, -0.5999
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Full packing service from a three bed to a four bed house
 
Cost: £1300
 

" The whole process was explained very clearly to me. Any questions that I had were answered straight away. The moving team were brilliant and very professional. I am very pleased we chose surrey hills removals and would recommend you to friends and family. "
 
 
Team:
Sue and graham in the office and the three guys that did the move for us
 
 
 


Review 22 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Very pleased with your overall performance. Will definitely recommend your company. "
 
 
 
 


Review 13 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Overall very happy with the service. The move was stress-free and very fast, definitely would use it again if needed. "
 
 
 
 


Review 27 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" We were very happy with the whole procedure & the staff involved "
 
 
 
 


Review 25 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Everyone was very polite and eager to please. Just a shame I was told to pack everything in drawers only to be told by the men that it wasn't necessary! "
 
 
 
 


Review 17 Oct 2016
Not Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 14 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 4 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Extremely happy with service from all members of staff. Everyone made the whole moving experience less stressful. "
 
 
 
 


Review 26 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" We found you a team of very professional, friendly and efficient removers. Nothing was too much trouble and Manns improved the experience of moving considerably! "
 
 
 
 


Review 22 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Overall very pleased with Manns service "
 
 
 
 


Review 18 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Friendly and professional. "
 
 
 
 


Review 15 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 


Review 9 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" Excellent service "
 
 
 
 


Review 27 Aug 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 

" "
 
 
 
 

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