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Herbert Davis Removals

Removers: Unit 1 Glevum Works, Upton Street, GLOUCESTER, Gloucestershire, GL1 4LA

01452 524 741 01452 422 400 kathylugg@btconnect.com

99%recommended165 reviews since 2007
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Summary

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 Track Record based on 165 reviews since 2007 
 
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Satisfaction Ratings
 
Overall Rating
Overall Rating 9.6/10 9.6
   
Packing & Handling
9.4
   
Collection & Delivery
9.6
   
Service
9.8
   
Value
9.4
   
 
   
Code of Practice
 
BAR Code 95%
 
Clear description 99%
 
Terms: Liability 96%
 
Terms: Time Limit 78%
 
Terms: Cancellation 89%
 
Insurance or Other Protection 92%
 
Procedure for making Claims 75%
   
 
Customer Reviews
 
"Very pleasant removers, polite & helpful service. "   More
 
"Very satisfactory! "   More
 
"The removal men were punctual, polite and friendly. They explained the process and asked when unsure. They were careful and sensitive to our belonging ...."   More
 
"Excellent service. "   More
 
"I was missing my I-Pod when we arrived @ the new premises. I contacted the company, they sent two of the men to see us and see where it was missing fr ...."   More
 
"Very friendly & efficient. Everything was packed very well & arrived in excellent condition. They unloaded into the right rooms. Good value for money. "   More
 
"Excellent, reliable service. Would recommend to anyone. We were very pleased with their service. "   More
 
"We would like to say a big thank you for all your help, friendliness & time. "   More
 
 
 
 Individual Ratings & Reviews 
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29 Jul 2010 - Recommended by customer in Postcode GL5 Cost: £352
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 9/10 9.3
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 10/10 10
Value Value Rating 9/10 9
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit No
Insurance or Other Protection Yes
Procedure for making Claims No
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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24 Jul 2010 - Recommended by customer in Postcode GL1 Cost: £411
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating -1/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Very pleasant removers, polite & helpful service."
 
 
 
 
 

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21 Jul 2010 - Recommended by customer in Postcode GL1 Cost: £470
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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16 Jul 2010 - Recommended by customer in Postcode HR8 Cost: £235
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 9/10 9
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 9/10 9
Value Value Rating 9/10 9
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Insurance or Other Protection Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Very satisfactory!"
 
 
 
 
 

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9 Jul 2010 - Recommended by customer in Postcode GL4 Cost: £380
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"The removal men were punctual, polite and friendly. They explained the process and asked when unsure. They were careful and sensitive to our belongings. They added humor to a stressful house move and gave us useful advice. We are very grateful to them."
 
 
 
 
 

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9 Jul 2010 - Recommended by customer in Postcode GL5 Cost: £705
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 7/10 7.5
Packing & Handling Packing & Handling Rating 7/10 7
Collection & Delivery Collection & Delivery Rating 7/10 7
Service Service Rating 8/10 8
Value Value Rating 8/10 8
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability No
Terms: Time Limit No
Terms: Cancellation No
Insurance or Other Protection No
Procedure for making Claims No
Claim Handling Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"I was missing my I-Pod when we arrived @ the new premises. I contacted the company, they sent two of the men to see us and see where it was missing from, but unfortunately it has not tuned up. I have had to pay out £50 excess on my ins to replace it."
 
 
 
 
 

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9 Jul 2010 - Recommended by customer in Postcode GL4 Cost: £528
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Excellent service."
 
 
 
 
 

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2 Jul 2010 - Recommended by customer in Postcode GL51 Cost: £1145
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 9/10 9.3
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 9/10 9
Value Value Rating 9/10 9
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Very friendly & efficient. Everything was packed very well & arrived in excellent condition. They unloaded into the right rooms. Good value for money."
 
 
 
 
 

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25 Jun 2010 - Recommended by customer in Postcode GL2 Cost: £795
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Excellent, reliable service. Would recommend to anyone. We were very pleased with their service."
 
 
 
 
 

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14 Jun 2010 - Recommended by customer in Postcode PO36
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"We would like to say a big thank you for all your help, friendliness & time."
 
 
 
 
 

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1 Jun 2010 - Recommended by customer in Postcode GL1 Cost: £352
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Ian and Simon – my removal guys were brilliant. They went above & beyond to help me as I was moving alone. It was all down quickly & efficiently and with great humor. Well done lads!"
 
 
 
 
 

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1 Jun 2010 - Recommended by customer in Postcode GL3 Cost: £329
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 8/10 8.5
Packing & Handling Packing & Handling Rating 8/10 8
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 10/10 10
Value Value Rating 7/10 7
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit No
Terms: Cancellation Yes
Insurance or Other Protection No
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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24 May 2010 - Recommended by customer in Postcode DT7 Cost: £1057
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 9/10 9.8
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation No
Insurance or Other Protection Yes
Procedure for making Claims No
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Men were very hard working, polite and friendly. Would definitely recommend them to others."
 
 
 
 
 

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7 May 2010 - Recommended by customer in Postcode TR5
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 8/10 9.3
Packing & Handling Packing & Handling Rating 8/10 8
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Excellent service – thank you."
 
 
 
 
 

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5 May 2010 - Recommended by customer in Postcode BS48 Cost: £557
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating -1/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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1 May 2010 - Recommended by customer in Postcode GL1
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 9/10 8.8
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 8/10 8
Service Service Rating 9/10 9
Value Value Rating 9/10 9
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Excellent service, calm, methodical and polite! Best value for money removers we've have ever had, spot on with boxes estimate highly recommended."
 
 
 
 
 

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19 Apr 2010 - Recommended by customer Cost: £323
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"The guys who moved us were very good, hard working and fast, we had a lot of big & heavy items, they done an excellent job. Thank you."
 
 
 
 
 

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27 Mar 2010 - Recommended by customer in Postcode GL7 Cost: £700
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 8/10 8.8
Packing & Handling Packing & Handling Rating 8/10 8
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 9/10 9
Value Value Rating 9/10 9
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Friendly and efficient."
 
 
 
 
 

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12 Mar 2010 - Recommended by customer in Postcode GL52 Cost: £1300
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 9/10 9
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 9/10 9
Value Value Rating 9/10 9
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Very helpful staff, good natured and prepared to help above and began."
 
 
 
 
 

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5 Mar 2010 - Not Recommended by customer in Postcode GL2 Cost: £575
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 1/10 4
Packing & Handling Packing & Handling Rating 1/10 1
Collection & Delivery Collection & Delivery Rating 5/10 5
Service Service Rating 5/10 5
Value Value Rating 5/10 5
 
 
Code of Practice
BAR Code No
Clear description Yes
Terms: Liability No
Terms: Time Limit No
Terms: Cancellation No
Insurance or Other Protection No
Procedure for making Claims No
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
   Business Reply:

After speaking to client he tells us that nothing was actually broken he just didnt like our service. We asked if we could put right any matters or what he felt our weak points were and he couldnt give us any. We will point out that 50% of this removal came out of a self storage company put in by another company.
 
 

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