Dragonfly Flooring Limited

17 Peter Pulling Drive, Costessey
Norwich

NR8 5GN

Carpets & Flooring

Listed under:  Carpet Fitters / Carpet Fitting, Carpet Tiles, Floor Preparation, Laminate Flooring, Vinyl Flooring
100% recommended   Rating Dragonfly Flooring Limited 10/100
7 reviews since 2022
 
Satisfaction Ratings
 
Overall Rating
 10 /10 Overall Rating 10.0/10
Based on 7 reviews since 2022
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional
 
Value 9.9/10 Value Rating 9.9
The price represents value for money
 
 
 
Recent Reviews 
 
" If you need any type of flooring fitted I highly recommend Dragonfly flooring. I got my whole house fitted with carpet and the result is fantastic. Marc and his team are friendly, professional and are...."   more
 
" Excellent work. Marc and his apprentice very courteous and friendly. Attention to detail was great. Very helpful and replaced furniture I had moved out - nothing was too much trouble for them. Extreme...."   more
 
" Marc and his colleague were professional, communicated clearly at all times, and carried out the work to an extremely high standard. They were friendly and easy to talk to, and took time to explain th...."   more
 
" Very happy with the service. Communication was absolutely fine and happy with the overal service."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
Attention 2
detail 2
Dragonfly 3
Extremely 3
finished 2
flooring 5
floors 2
friendly 5
great 2
happy 5
helpful 2
highly 3
Marc 4
professional 4
recommend 5
result 2
service 3
standard 2
team 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Nov 2022
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 bedrooms, stairs and landing plus sitting room carpets.

"If you need any type of flooring fitted I highly recommend Dragonfly flooring. I got my whole house fitted with carpet and the result is fantastic. Marc and his team are friendly, professional and are really well priced.
From start to finish no problems at all. I couldn’t be happier with the service."
 
 
Team:
Marc
 
 
 

Review 17 Oct 2022
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of old vinyl flooring and replacement of new. New flooring secured to floor with adhesive and silicone beading to edges. Disposal of old flooring.
 

"Excellent work. Marc and his apprentice very courteous and friendly. Attention to detail was great. Very helpful and replaced furniture I had moved out - nothing was too much trouble for them. Extremely happy with the result and would highly recommend this firm."
 
 
 
 
Team:
Marc Brett
 
 
 

Review 6 Oct 2022
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Laying glue down LVT in the ground floor of our house, including a plywood subfloor in one room and a concrete screed in the other

"Marc and his colleague were professional, communicated clearly at all times, and carried out the work to an extremely high standard. They were friendly and easy to talk to, and took time to explain the answers to any questions that we had. We are so happy with our new floors and I would recommend Dragonfly Flooring wholeheartedly."
 
 
 
 

Review 5 Jul 2022
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Carpets fitted in a bedroom, landing & stairs.

"Very happy with the service. Communication was absolutely fine and happy with the overal service."
 
 
Team:
Marc
 
 
 

Review 1 Jul 2022
Recommended by customer in PE32
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supplied and fitted carpets for two properties.

"Absolutely over the moon with the service provided by Marc and his team.

The initial enquiry was dealt with very promptly and an appointment was quickly arranged for Marc to visit to measure and go through our requirements.

During the appointment Marc listened carefully to our ideas and made thoughtful suggestions as to how to ensure the flooring complimented our period property whilst also being practical for us and for him and his team when having to fit it on such uneven floors.

On placing the order Marc liaised with us regularly keeping us up to date with the progress of the order and agreeing a mutually convenient fitting date.

The fitting was carried out with great care, attention to detail and finished to a very high standard. And, I would have expected to have paid significantly more for such skilled tradesman and good quality flooring.

I am not usually one for leaving reviews but in this case I make an exception. I have no hesitation, at all, in recommending Dragonfly Flooring. I would be surprised if you could find a more professional, friendly and knowledgeable flooring supplier.

"
 
 
Team:
Marc Brett
 
 
 

Review 16 Jun 2022
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit carpet
Fit customer supplied click flooring
 

"Very helpful, always happy to offer advice ensuring we had the correct products (even not supplied by them)
Would highly recommend!"
 
 
 
 
Team:
Marc
 
 
 

Review 24 Mar 2022
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Vinyl flooring installed in my kitchen/dining area.
 

"Very professional, friendly, and competant. Extremely happy with finished item would recommend to others and have discussed future flooring jobs to be completed here."
 
 
 
 
Team:
Marc Brett
 
 
 
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