Aylward Engineering & Pneumatics Ltd ( AEP )

Devonshire Road, Heathpark Industrial Estate
Honiton
Devon
EX14 1SG

Compressed Air Products & Services

Listed under:  Compressed Air
100% recommended   Rating Aylward Engineering & Pneumatics Ltd ( AEP ) 8.9/100
9 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
 8.9 /10 Overall Rating 8.9/10
Based on 9 reviews since 2016
 
 
 
Effective Support 9.2/10 Effective Support Rating 9.2
They maintain equipment well and fix problems quickly
 
Responsive Personnel 9.3/10 Responsive Personnel Rating 9.3
They are helpful and respond promptly
 
Advice & Expertise 8.9/10 Advice & Expertise Rating 8.9
They give expert advice on legal safety and maintenance issues
 
Meeting Standards 8.9/10 Meeting Standards Rating 8.9
They help us to meet Environmental and Health and Safety standards
 
Value for money 8.3/10 Value for money Rating 8.3
The price represents value for money
 
 
 
Recent Reviews 
 
" The two guys worked well to sort this issue, due to the fact that not all equipment was supplied correctly for the job. Unfortunately someone well have to return to finish the job off."   more
 
" Very useful information helping me to cozily with regulations. Good quality repair all service."   more
 
" A very clean and professional installation. The installation team were dedicated to the job in hard working long hours to ensure the project run according to plan. Would be more than happy to recommen...."   more
 
" I have found AEP to be responsive and professional in their approach to breakdown and serviceability issues. Follow up contact via phone or email to establish that we are satisfied as to the outcome o...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
We have confidence in our supplier because they …
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
BCAS membership: 100%
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
 
Terms & conditions: 100%
GENERAL provide clear terms and conditions
 
Health & safety advice: 100%
GENERAL advise us on Health & Safety or legal considerations
 
Legally compliant equipment: 100%
SALES explain our joint responsibility to source legally compliant equipment
 
Whole life costs: 100%
SALES understand the importance of whole life cost in equipment selection
 
Sustainability: 100%
SALES advise on sustainability and energy consumption improvement
 
Keeping Promises: 100%
SALES keep their delivery promises
 
Genuine Parts: 100%
AFTERMARKET ensure optimum performance and reliability using genuine parts
 
Correct Maintenance: 100%
AFTERMARKET correctly maintain and service equipment to reduce operating costs
 
Hazardous waste: 100%
AFTERMARKET help us to comply with Hazardous Waste obligations
 
Future Requirements: 100%
AFTERMARKET keep us informed on the future service and maintenance regime
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

AEP 3
breakdown 2
Engineers 2
finish 2
helpful 2
installation 2
professional 3
service 3
services 2
according 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 20 Aug 2018
Recommended by customer in PO13
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply new air dryer and install.
 
 
 
Team:
Simon Pann
 
 
 

Review 23 Jul 2018
Recommended by customer in TA6
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 8/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace damaged ball valve.
 

"The two guys worked well to sort this issue, due to the fact that not all equipment was supplied correctly for the job. Unfortunately someone well have to return to finish the job off."
 
 
 
 
Team:
T Skinner L
 
 
 

Review 9 Oct 2016
Recommended by customer in TA2
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 8/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Routine maintenance on pistol drills and isolation movement.
 

"Very useful information helping me to cozily with regulations. Good quality repair all service."
 
 
 
 
Team:
 
 
 

Review 22 Aug 2016
Recommended by customer in BH12
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To remove 4 old compressors and to install 4 replacement compressors and 1 Desiccant Air Dryer and 1 Refrigerant Air Dryer. All supplied by AEP. After sales include a full 5 years, full maintenance plan.
 

"A very clean and professional installation. The installation team were dedicated to the job in hard working long hours to ensure the project run according to plan. Would be more than happy to recommend their services."
 
 
 
 
 
 

Review 7 Jul 2016
Recommended by customer in PO13
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 7/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 7/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Contractor carries out a full maintenance and repair service on all compressors and associated equipment. Inspection reports issued detailing any relevant repairs on advice of equipment deemed beyond economical repair, offering replacement costs and replace via quotations as appropriate.
 

"I have found AEP to be responsive and professional in their approach to breakdown and serviceability issues. Follow up contact via phone or email to establish that we are satisfied as to the outcome of works carried out. To date I have felt confident with the services that AEP provide."
 
 
 
 
Team:
 
 
 

Review 4 Jul 2016
Recommended by customer in BH17
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Supplied new compressor on finance package.
 

"Friendly efficient service."
 
 
 
 
Team:
 
 
 

Review 25 Jun 2016
Recommended by customer in BH24
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Equipment supply maintenance advice.
 

"AEP installed our new compressor-HPC. Fantastic product. Engineers were very helpful and precise with their work."
 
 
 
 
Team:
 
 
 

Review 25 Jun 2016
Recommended by customer in BR5
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply HPC compressor package. Supply Turnkey installation of 4 gas system compressed air, Argon, Nitrogen and vent line usage infinity product.
 

"Helped manage protect from start to finish, extremely helpful and professional service from SACES; installation and support."
 
 
 
 
Team:
Mark Fursdon
 
 
 

Review 24 Jun 2016
Recommended by customer in PO15
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Equipment supply, annual servicing, breakdowns and installation works.
 

"We have used AEP for many years for all of our compressed air needs - always found them to be very quick to attend site in the event of breakdown. Engineers are all polite and knowledgeable."
 
 
 
 
Team:
 
 
 
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