Andtek Computer Solutions

4 Glen Street
Stranraer
Dumfries & Galloway
DG9 7EP

Computer Maintenance & Repairs

Listed under:  Computer Maintenance & Repairs, Computer Sales
100% recommended   Rating 9.8/10
4 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 4 reviews since 2019
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the products or services was as expected and agreed

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" He has always been there for us, ready to assist and advice. "   more
 
" Work entirely satisfactory and carried out within a short time scale. Price very reasonable indeed. "   more
 
" Very competent and friendly service. "   more
 
" A few years ago a friend advised me to use Andtek for computer problems. I did and have since because I can't fault it. This time I needed a replacement. Gary arrived promptly, listened patiently prov...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 50%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

addons 1
advice 1
advised 1
Alexa 1
Andtek 1
arrived 1
assist 1
competent 1
computer 1
considering 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 11 Jul 2019
Recommended by customer in DG9
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Twice in the past 10 years Gary has supplied us with the purchase and installation of new home computer systems. Over the years we have required his help and assistance when we had difficulties with certain software problems.
 

"He has always been there for us, ready to assist and advice. "
 
 
 
 
 
 


Review 13 May 2019
Recommended by customer in DG9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrading computer to windows 10 and installing new hard drive.
 
Cost: £150

"Work entirely satisfactory and carried out within a short time scale. Price very reasonable indeed. "
 
 
 
 
 
 


Review 18 Apr 2019
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Solve several issues in running my computer.
 
Cost: £40

"Very competent and friendly service. "
 
 
 
 
 
 


Review 3 Apr 2019
Recommended by customer in DG9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Choice and set-up of PC / DVD.
 
Cost: £250

"A few years ago a friend advised me to use Andtek for computer problems. I did and have since because I can't fault it. This time I needed a replacement. Gary arrived promptly, listened patiently provided a PC / DVD to meet my requirements. He set it up with programmes I wanted, a few add-ons, Instructions for use, the last one being to contact him if I needed further help.
I have recommended Andtek twice since
P.S Must add that Gary saved me money by introducing me to Alexa when I was considering an expensive music system. "
 
 
 
 
Team:
Gary Anderson
 
 
 

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