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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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Yes
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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Customer Review
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Scottish Removal Services are simply the best! After living in Skye for 21 years the prospect of moving anywhere was daunting to say the least but the team at Scottish Removals went above and beyond from day one. From the initial contact with the irrepressible Melissa, we knew we were in good hands. After the initial survey carried out by Billy, we had our quote the same day and an initial supply of their preferred packing boxes and paper. This was 2nd June and just over 8 weeks from the planned move. We needed a lot more boxes as the date approached in what, as is for most people, a very stressful time.
Fast forward to the move date and on schedule the company''s 12m truck arrived with Billy and Dan and supported by Oscar, a 15 year old local boy. The packing of the vehicle can only be described as exemplary in every way with Billy''s huge experience ensuring that almost everything was ready to go by 1700. Both he and Dan are a credit to the company and gave the most professional service all day, aided by frequent cups of tea and biscuits. Their planning, enthusiasm and incredible customer service was simply outstanding.
It is certainly the case that the loading up is much harder than the offload but on time the following day Billy and Dan rolled up with our whole lives in a big box with lots of wheels and ramps and this time assisted by Archie, a 15 year old lad from Nairn. A few hours later there was an empty vehicle heading back to Skye.
Eileen and I cannot thank Melissa and her team enough for such a seamless, professional and fantastic service from the start. We have absolutely no hesitation in recommending Scottish Removal Services to anyone moving to and from Skye or further afield. Billy and Dan were off to Wales a few days later. This is a company and every one of them will go the extra mile for their customers. The price was really competitive for such a project and we owe them a sincere debt of gratitude in what for most is stressful as well as emotional. Thank you all so very much.
One last point is the superb way they treated all of our belongings throughout the move, especially the care for TVs, paintings and photographs. Oustanding.
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Team:
Melissa, Claire, Billy, Dan, Oscar and Archie
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