Scottish Removal Services

Head Office, The Depository, Torrin Road, Broadford
Isle Of Skye

IV49 9AB

57.2419, -5.9124

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
324 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 324 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" First class ecperience from start to finish."   more
 
" I contacted Scottish Removals as soon as l had a firm offer on my house, as l knew they would get booked up really quickly. The firm explained the procedure for booking the removal and asked me to co...."   more
 
" Service received was great from start to finish. Any queries/questions were answered immediately and made the move easy. Removal men were friendy, cheery and very helpful. Nothing was a problem to th...."   more
 
" We did our own packing, which was horrendous(!), but received really helpful and sympathetic guidance from both companies, and the loaders seemed happy with what we had done. They arrived 40 minutes e...."   more
 
About Us


Scottish Removal Services have taken over the business of MacDougalls Removals, with the same team and premises.

Our previous reviews therefore show you the level of service you can expect from us, trading under our new name.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 7
arrived 11
belongings 9
Best 9
better 12
boxes 9
brilliant 7
care 20
careful 9
cheerful 13
class 7
communication 8
conditions 7
considerate 7
courteous 17
crew 25
definitely 7
delighted 7
delivered 7
delivery 18
difficult 11
easy 9
Efficient 40
efficiently 9
excellent 56
extremely 22
finish 18
friendly 50
furniture 14
good 27
great 23
happy 15
hard 19
helpful 70
Highly 20
Macdougalls 26
packing 14
polite 21
Professional 36
recommend 44
removal 62
Removals 24
Scottish 21
service 75
Skye 13
smoothly 14
stress 22
stressful 16
team 32
Thank 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Aug 2017
Recommended by customer in IV51
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
57.412426, -6.192843
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Rilly
 
 
 


Review 15 Aug 2017
Recommended by customer in IV55
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
57.4464, -6.6501
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large cong distance removal.
 
Cost: £4695

"First class ecperience from start to finish."
 
 
 
 
Team:
Daniel Ryan Billy Phil
 
 
 


Review 5 Aug 2017
Recommended by customer in LA11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.1752, -2.9249
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from the Isle of Skye to Grange over Sands in Cumbria.
 
Cost: £5400
 

"I contacted Scottish Removals as soon as l had a firm offer on my house, as l knew they would get booked up really quickly. The firm explained the procedure for booking the removal and asked me to complete an on-line questionnaire regarding the furniture and property, so that l could get an estimate of the costs etc. The personnel were very friendly and helpful throughout the whole process.

I booked a provisional date for starting to pack up (the removal company would do a full pack; i.e. pack up everything for me), allowed for a weeks storage if required and then delivery to my new address.

the major problem l faced was that l could not get a firm date of entry for the house in Cumbria until 3 weeks before the move, but Scottish Removals understood the problem kept in touch with me.

The company allowed plenty of time for packing up and moving boxes into a temporary store and l was very impressed with the care taken with the items. The move went very smoothly, and the removers took care to place boxes in the correct rooms for me to make unpacking as easy as possible. Overall, an excellent service."
 
 
Team:
Melissa, Clare, Phil, Ryan and all the team
 
 
 


Review 3 Aug 2017
Recommended by customer in G5 0
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.8417, -4.2382
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Skye to Glasgow. Items uplifted and delivered on same day. Great service and help received from the removal men, nothing was a problem.
 
Cost: £980
 

"Service received was great from start to finish. Any queries/questions were answered immediately and made the move easy. Removal men were friendy, cheery and very helpful. Nothing was a problem to them. If we ever move again we know who we would contact. Very happy."
 
 
Team:
Melissa, Phil and Daniel
 
 
 


Review 1 Aug 2017
Recommended by customer in IV56
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
57.353327, -6.397997
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance - from one end of the UK to the other. Two companies involved, the first, acting for the company we had instructed, loaded our possessions, and ''our'' company collected from them, made the journey and delivered to our new property 6 days later, exactly as we had agreed
 
Cost: £5500
 

"We did our own packing, which was horrendous(!), but received really helpful and sympathetic guidance from both companies, and the loaders seemed happy with what we had done. They arrived 40 minutes early, but we were ready for them and it all went smoothly. They were particularly helpful over items which we had not been sure how to pack. They were done and dusted in just over 3 hours.
Delivery was stress free. Access was not easy for the truck, but we had talked it over with our new neighbours beforehand, and the driver dealt with the situation as he found it.(We were rather surprised by the size of trucks used - the loading company sent a large one and a smaller supporting one, which wasn't used, and delivery was from a truck that seemed to have a good deal of spare room inside.) The two men worked steadily, carefully and thoughtfully - they couldn't be faulted.
We knew this was going to be a stressful time, and it was, but the actual moving could not have gone better. We are more than happy with the work of both companies."
 
 
Team:
Don't know Lanes' names; Phil & Ryan of SRS
 
 
 


Review 1 Aug 2017
Recommended by customer in CA11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.6990, -2.9619
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Isle of Skye into storage in England.
 
Cost: £3795
 

"Efficient and courteous from start to finish.
4 men arrived at 7am, worked quickly (complemented us on our packing skills) and were away by 12noon.

Hopefully everything is OK, have'nt seen it yet as it is in storage."
 
 
 
 


Review 12 Jul 2017
Recommended by customer in IV43
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
57.1441, -5.8100
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
storming and delivery of complete move. Packing and delivery to two destinations of discarded items
 
Cost: £4000
 

"The management could not have been more helpful and considerate WE only lacked a quotation for the final stage"
 
 
Team:
Phil, Billy
 
 
 


Review 12 Jul 2017
Recommended by customer in IV40
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
57.2817, -5.7159
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We used Scottish Removal Services to move our office.

"The move went very smoothly and Scottish Removal Services were brilliant throughout, especially when we realised the day before that we were short of boxes and they were able to provide some at such short notice. The workers were quick and did the job even sooner than we thought so we were in and getting organised in no time. I wouldn't hesitate to use Scottish Removal Services again, whether for another office move or for my personal removal requirements. Highly recommended."
 
 
Team:
Melissa MacDougall
 
 
 


Review 9 Jun 2017
Recommended by customer in TF2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.6981, -2.4356
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional, arrived on time stated. Handled the move with care.

"Everyone was extremely helpful, and the move was smooth and everything was carefully transported."
 
 
Team:
Phil, Ryan, Melissa and others
 
 
 


Review 9 Jun 2017
Recommended by customer in TD12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
55.6555, -2.2609
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Whole process was removal from sold house in to storage. Almost 3 months storage. Then from storage to new house some 300 miles away.

"Excellent staff and service as on previous occasions. Best removal company we have ever used."
 
 
Team:
Phil & Ryan
 
 
 

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