Scottish Removal Services

Head Office, The Depository, Torrin Road, Broadford
Isle Of Skye

IV49 9AB

57.2419, -5.9124

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.7/10
331 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 331 reviews since 2007
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I can highly recommend this company. Right from the enquiry until we moved the service we got was a first class professional service. Office staff were so friendly and gave excellent advise when havin...."   more
 
" Arrived in a near hurricane and after a warming cup of tea, set to in transferring our possessions with professionalism, care and courtesy. On arriving at our destination the next morning, Billy and ...."   more
 
" We spoke to Melissa when we first saw the property we were interested in on Skye some 5 months previous. At that time it was just a general enquiry as to how the system worked moving such a distance f...."   more
 
" We cannot have hoped for a better experience particularly as the timescale for our move was very short and we were feeling rather stressed - and this company's promise to take the strain was amply fu...."   more
 
About Us


Scottish Removal Services have taken over the business of MacDougalls Removals, with the same team and premises.

Our previous reviews therefore show you the level of service you can expect from us, trading under our new name.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 7
Arrived 12
belongings 9
Best 9
better 13
boxes 9
Brilliant 8
care 21
careful 11
cheerful 14
class 8
communication 9
conditions 7
considerate 7
courteous 19
crew 25
damaged 7
definitely 8
delighted 7
delivered 7
delivery 18
Despite 7
difficult 11
Efficient 40
excellent 60
extremely 22
finish 19
friendly 54
furniture 15
good 28
great 23
happy 15
hard 19
Helpful 71
highly 23
MacDougalls 26
packing 14
polite 22
professional 39
recommend 47
Removal 65
removals 25
Scottish 23
service 78
skye 14
smoothly 14
stress 22
stressful 16
team 33
Thank 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Nov 2017
Recommended by customer in IV2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
57.4456, -4.2228
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a small house on Skye to the mainland.
 
Cost: £800
 

"I can highly recommend this company. Right from the enquiry until we moved the service we got was a first class professional service. Office staff were so friendly and gave excellent advise when having to make decisions.
The removal staff were so good and patient.They worked very well as a team. Given the long wait they had on removal day until we got our keys they never once complained. The speed they worked to empty the lorry was amazing.
Can't fault anything about the service before and on the day of removal. We had contacted many other companies and so glad we went with Scottish Removal Services.
Thank you
"
 
 
Team:
Melissa.
 
 
 


Review 30 Oct 2017
Recommended by customer in IV51
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
57.6213, -6.2048
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Delighted with the service provided by Scottish Removal Services for our move from North Uist to Skye.
 
Cost: £1799
 

"Arrived in a near hurricane and after a warming cup of tea, set to in transferring our possessions with professionalism, care and courtesy.
On arriving at our destination the next morning, Billy and Phil were relieved to find 3 pairs of extra hands to help them unload the lorry.
They were excellent throughout and most courteous."
 
 
Team:
Billy and Phil
 
 
 


Review 14 Oct 2017
Recommended by customer in IV51
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
57.4328, -6.1988
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moved from The Midlands, England to Isle of Skye. Due to position of the property part of the move was transhipped.
 
Cost: £4699
 

"We spoke to Melissa when we first saw the property we were interested in on Skye some 5 months previous. At that time it was just a general enquiry as to how the system worked moving such a distance from England to Skye. After that first conversation we knew that Scottish Removals would be the company to use. Informative and friendly.
We were advised to contact them before agreeing a completion date due to fitting in the move. However, as we were in a chain we had to go along with a set completion date and it gave us hardly any notice. Despite this, Melissa did some swapping round and managed to fit us in. We had to have our furniture collected a number of days before we moved out but we were well aware and grateful for this. The house was cleared very swiftly and efficiently.
Once on Skye we still had a few hiccoughs with money transfer and we didn't get our keys until 3pm. Nevertheless the vans with our furniture were waiting near the property and moved us in within 2 hours. The only casualty of the move was a cheap glass vase that I hadn't packed very well. Everyone from the office to the men on the vans were amazing. To say we were impressed is an understatement. We would highly recommend this company. Thank you so much."
 
 
Team:
Melissa and Clare
 
 
 


Review 11 Oct 2017
Recommended by customer in IP11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.9597, 1.3429
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a remote village on the Ardnamurchan peninsula in west Scotland, at the end of a single-track road, to East Anglia. Little in the way of heavy furniture and no white goods, but large pictures and other fragile items, and a number of heavy boxes. We did our own packing. The goods were collected early on the first morning and then delivered on the morning of day 3.

"We cannot have hoped for a better experience particularly as the timescale for our move was very short and we were feeling rather stressed - and this company's promise to take the strain was amply fulfilled. At all stages, from first contact until after the move, the office was very helpful and reassuring. The two men who did the move were courteous and cheerful, careful with our things, and really got on with the job. I have no suggestions for improvement - which is a huge credit to the company."
 
 
Team:
Melissa and Clair in the office, and Billy and Daniel did the move.
 
 
 


Review 9 Oct 2017
Recommended by customer in CA11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.6716, -2.8679
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From NW Skye to Greystoke Cumbria. Very narrow and difficult roads at the beginning and the end of the 400+ miles journey
 
Cost: £2480
 

"The company was recommended to us by friends and we would happily recommend to others. Excellent communication. Very professional and friendly drivers. Considering the departure point and the destination point (narrow roads, tight bends on hills, and nowhere to easily turn at destination so they had to back up around curves for a distance and even getting into the drive was tight. Brilliant drivers. Unloading was surprisingly quick."
 
 
 
 


Review 9 Oct 2017
Recommended by customer in IV42
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
57.2408, -5.8480
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of items from storage at Scottish Removals and delivery to our new address.
 
Cost: £750
 

"A joy to deal with and much easier that the big firms. Melissa and Claire in the office know the area they operate in, provide a highly personal service and do what they say they will. The guys handling the removal side are professional, polite, careful and friendly. There was not a single item damaged throughout the process and nothing was too much trouble for Billy and the two lads working with him, despite the steep flight of stairs that had to be ascended with everything!"
 
 
Team:
Melissa, Claire, Billy and two lads whose names I'm sorry I have forgotten!
 
 
 


Review 9 Oct 2017
Recommended by customer in IV15
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
57.6013, -4.4500
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving our office setup from one site to another.

"Excellent service from start to finish would definitely use them again."
 
 
 
 


Review 17 Aug 2017
Recommended by customer in IV51
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
57.412426, -6.192843
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Rilly
 
 
 


Review 15 Aug 2017
Recommended by customer in IV55
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
57.4464, -6.6501
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large cong distance removal.
 
Cost: £4695

"First class ecperience from start to finish."
 
 
 
 
Team:
Daniel Ryan Billy Phil
 
 
 


Review 5 Aug 2017
Recommended by customer in LA11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.1752, -2.9249
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from the Isle of Skye to Grange over Sands in Cumbria.
 
Cost: £5400
 

"I contacted Scottish Removals as soon as l had a firm offer on my house, as l knew they would get booked up really quickly. The firm explained the procedure for booking the removal and asked me to complete an on-line questionnaire regarding the furniture and property, so that l could get an estimate of the costs etc. The personnel were very friendly and helpful throughout the whole process.

I booked a provisional date for starting to pack up (the removal company would do a full pack; i.e. pack up everything for me), allowed for a weeks storage if required and then delivery to my new address.

the major problem l faced was that l could not get a firm date of entry for the house in Cumbria until 3 weeks before the move, but Scottish Removals understood the problem kept in touch with me.

The company allowed plenty of time for packing up and moving boxes into a temporary store and l was very impressed with the care taken with the items. The move went very smoothly, and the removers took care to place boxes in the correct rooms for me to make unpacking as easy as possible. Overall, an excellent service."
 
 
Team:
Melissa, Clare, Phil, Ryan and all the team
 
 
 

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