Scottish Removal Services

Head Office, The Depository, Torrin Road, Broadford
Isle Of Skye

IV49 9AB

57.2419, -5.9124

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
334 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 334 reviews since 2007
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From our initial enquiry both Melissa and Claire were so helpful - even when I rang in a panic to say I thought we’d severely underestimated our amount of belongings, they were calm, reassuring and pr...."   more
 
" Scottish removals exceeded our expectations. Every phone call or email enquire was met with a friendly response. Nothing was too much trouble for the girls in the office. We would recommend to anyone ...."   more
 
" There’s a great deal of pride within the company. I was kept informed every step of the way, from the very first date in the diary, to the arrival of my furniture at my new home. These people are just...."   more
 
" I can highly recommend this company. Right from the enquiry until we moved the service we got was a first class professional service. Office staff were so friendly and gave excellent advise when havin...."   more
 
About Us


Scottish Removal Services have taken over the business of MacDougalls Removals, with the same team and premises.

Our previous reviews therefore show you the level of service you can expect from us, trading under our new name.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 7
arrived 13
belongings 10
Best 9
better 13
boxes 9
brilliant 9
care 21
careful 11
cheerful 14
class 8
communication 9
conditions 7
considerate 7
courteous 19
crew 25
damaged 7
definitely 8
delighted 7
delivered 7
Delivery 18
Despite 7
difficult 11
Efficient 40
excellent 60
extremely 22
finish 19
friendly 55
furniture 16
good 28
great 25
happy 15
hard 19
helpful 72
highly 23
MacDougalls 26
packing 14
polite 22
professional 40
recommend 49
removal 66
Removals 27
Scottish 25
service 78
Skye 15
smoothly 14
stress 23
stressful 17
team 34
Thank 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Jan 2018
Recommended by customer in IV23
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
57.8799, -5.3530
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A 650 mile move from Oxfordshire to the North West Highlands of Scotland.

"From our initial enquiry both Melissa and Claire were so helpful - even when I rang in a panic to say I thought we’d severely underestimated our amount of belongings, they were calm, reassuring and professional. We re-evaluated our requirements quite significantly but nothing was too much trouble.

Just before our planned move date we had a two week delay due to someone ‘down the chain’ - if we’d cancelled our removal slot we couldn’t have moved until January due to the Christmas break and our whole chain could have fallen apart at the last minute. After another panicky phone call to Scottish Removals, Claire and Melissa sorted everything out so that we could put everything into their storage facilities so that we could keep our removal date.

This did, obviously, incur extra charges but was so worth it and thanks to a combined effort of everyone involved, we were into our new home on time for Christmas. The removal guys themselves were brilliant - both during the initial move from Oxfordshire to the Scottish Removals storage facility on The Isle Of Skye, and then for part two, from base to our new home. The team arrived early both times and worked continuously to get everything in place as quickly and carefully as possible.

I wouldn’t hesitate to recommend Scottish Removals to anyone - they helped to make an incredibly stressful move as smooth as possible - in fact they were the only ones involved in the whole epic relocation that didn’t cause any hold ups or problems! Thank you - we truly appreciate your professionalism, help and calming words when it sometimes felt that everything was falling apart! A truly great team."
 
 
Team:
Melissa, Claire, Billy, Phil and team
 
 
 


Review 10 Dec 2017
Recommended by customer in KW8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
58.0777, -3.7585
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Stafford to the Scottish highlands, discovering at the last minute we didn''t need our furniture but nothing was a problem for Scottish removals, on the day of moving they organised to store our belongings. When we bought our home and needed our furniture again it was a very simple process. It was certainly the least stressful part of our move.
 
Cost: £1440
 

"Scottish removals exceeded our expectations. Every phone call or email enquire was met with a friendly response. Nothing was too much trouble for the girls in the office. We would recommend to anyone looking for a smooth stress free move!"
 
 
Team:
Melissa and Claire
 
 
 


Review 8 Dec 2017
Recommended by customer in HS6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
57.6513, -7.3462
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I only made one phone call to just one company! It was the best call I made. Removal day was a fun day, the guys were just amazing! Friendly, chatty and just so helpful and efficient!
 
Cost: £3499
 

"There’s a great deal of pride within the company. I was kept informed every step of the way, from the very first date in the diary, to the arrival of my furniture at my new home. These people are just total experts. Such a relief to have chosen them. They planned everything!"
 
 
Team:
Billy and Daniel. Total stars!
 
 
 


Review 8 Nov 2017
Recommended by customer in IV2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
57.4456, -4.2228
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a small house on Skye to the mainland.
 
Cost: £800
 

"I can highly recommend this company. Right from the enquiry until we moved the service we got was a first class professional service. Office staff were so friendly and gave excellent advise when having to make decisions.
The removal staff were so good and patient.They worked very well as a team. Given the long wait they had on removal day until we got our keys they never once complained. The speed they worked to empty the lorry was amazing.
Can't fault anything about the service before and on the day of removal. We had contacted many other companies and so glad we went with Scottish Removal Services.
Thank you
"
 
 
Team:
Melissa.
 
 
 


Review 30 Oct 2017
Recommended by customer in IV51
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
57.6213, -6.2048
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Delighted with the service provided by Scottish Removal Services for our move from North Uist to Skye.
 
Cost: £1799
 

"Arrived in a near hurricane and after a warming cup of tea, set to in transferring our possessions with professionalism, care and courtesy.
On arriving at our destination the next morning, Billy and Phil were relieved to find 3 pairs of extra hands to help them unload the lorry.
They were excellent throughout and most courteous."
 
 
Team:
Billy and Phil
 
 
 


Review 14 Oct 2017
Recommended by customer in IV51
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
57.4328, -6.1988
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moved from The Midlands, England to Isle of Skye. Due to position of the property part of the move was transhipped.
 
Cost: £4699
 

"We spoke to Melissa when we first saw the property we were interested in on Skye some 5 months previous. At that time it was just a general enquiry as to how the system worked moving such a distance from England to Skye. After that first conversation we knew that Scottish Removals would be the company to use. Informative and friendly.
We were advised to contact them before agreeing a completion date due to fitting in the move. However, as we were in a chain we had to go along with a set completion date and it gave us hardly any notice. Despite this, Melissa did some swapping round and managed to fit us in. We had to have our furniture collected a number of days before we moved out but we were well aware and grateful for this. The house was cleared very swiftly and efficiently.
Once on Skye we still had a few hiccoughs with money transfer and we didn't get our keys until 3pm. Nevertheless the vans with our furniture were waiting near the property and moved us in within 2 hours. The only casualty of the move was a cheap glass vase that I hadn't packed very well. Everyone from the office to the men on the vans were amazing. To say we were impressed is an understatement. We would highly recommend this company. Thank you so much."
 
 
Team:
Melissa and Clare
 
 
 


Review 11 Oct 2017
Recommended by customer in IP11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.9597, 1.3429
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a remote village on the Ardnamurchan peninsula in west Scotland, at the end of a single-track road, to East Anglia. Little in the way of heavy furniture and no white goods, but large pictures and other fragile items, and a number of heavy boxes. We did our own packing. The goods were collected early on the first morning and then delivered on the morning of day 3.

"We cannot have hoped for a better experience particularly as the timescale for our move was very short and we were feeling rather stressed - and this company's promise to take the strain was amply fulfilled. At all stages, from first contact until after the move, the office was very helpful and reassuring. The two men who did the move were courteous and cheerful, careful with our things, and really got on with the job. I have no suggestions for improvement - which is a huge credit to the company."
 
 
Team:
Melissa and Clair in the office, and Billy and Daniel did the move.
 
 
 


Review 9 Oct 2017
Recommended by customer in CA11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.6716, -2.8679
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From NW Skye to Greystoke Cumbria. Very narrow and difficult roads at the beginning and the end of the 400+ miles journey
 
Cost: £2480
 

"The company was recommended to us by friends and we would happily recommend to others. Excellent communication. Very professional and friendly drivers. Considering the departure point and the destination point (narrow roads, tight bends on hills, and nowhere to easily turn at destination so they had to back up around curves for a distance and even getting into the drive was tight. Brilliant drivers. Unloading was surprisingly quick."
 
 
 
 


Review 9 Oct 2017
Recommended by customer in IV42
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
57.2408, -5.8480
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of items from storage at Scottish Removals and delivery to our new address.
 
Cost: £750
 

"A joy to deal with and much easier that the big firms. Melissa and Claire in the office know the area they operate in, provide a highly personal service and do what they say they will. The guys handling the removal side are professional, polite, careful and friendly. There was not a single item damaged throughout the process and nothing was too much trouble for Billy and the two lads working with him, despite the steep flight of stairs that had to be ascended with everything!"
 
 
Team:
Melissa, Claire, Billy and two lads whose names I'm sorry I have forgotten!
 
 
 


Review 9 Oct 2017
Recommended by customer in IV15
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
57.6013, -4.4500
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving our office setup from one site to another.

"Excellent service from start to finish would definitely use them again."
 
 
 
 

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