Broadland Aerial & Satellite Installation Svcs

Nessgate, Low Road, Strumpshaw
Norwich
Norfolk
NR13 4HU

52.6136, 1.4548

Aerials & Satellites

Listed under:  Aerials Installations & Repairs, TV & Satellite Servicing & Repairs, TV Aerial & Satellite Installation
100% recommended   Rating 9.6/10
286 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 286 reviews since 2011
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very friendly and professional service. We needed a digital aerial for a new house, and research led me to Broadland Aerials. I dropped them a message on Facebook and Terry was on the phone in no time...."   more
 
" Very pleased with the service and he left everything tidy. He knew his job and carried it out professionally."   more
 
" So friendly, so helpful polite and courteous would recommend."   more
 
" Fast, excellent and friendly."   more
 
About Us


Broadland Aerials are proud of the excellant reputation we have achieved. The company policy is to treat every single customer the way we would like to be treated ourselves.We respect their homes as well as their property and of course themselves.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 9
aerial 10
Aerials 7
appointment 6
Arrived 20
Broadland 10
cheerful 7
Clean 13
Clearly 8
competent 9
courteous 10
customer 10
definitely 9
efficient 44
Efficiently 12
engineer 10
excellent 46
expected 7
Explained 27
Extremely 6
Fast 8
fitter 6
friendly 58
good 34
Great 8
happy 13
helpful 29
highly 11
informative 7
initial 7
installation 6
Installer 6
John 11
knowledgeable 9
needed 7
old 7
phone 7
pleasant 13
pleased 21
polite 23
problem 15
problems 7
professional 32
prompt 14
Quick 14
quickly 15
recommend 28
recommended 11
service 73
tidy 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 2 Feb 2017
Recommended by customer in NR14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.5810, 1.3353
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of a digital aerial on a new-build property.
 
Cost: £190
 

"Very friendly and professional service. We needed a digital aerial for a new house, and research led me to Broadland Aerials. I dropped them a message on Facebook and Terry was on the phone in no time to get a date arranged. When the engineer came out he was very knowledgeable and got things set up in no time. He checked the signals, fitted a cable and adaptor (all part of the price) and then checked the TV was working fine. Great service!

A few days later we noticed we were getting a lot of picture break-up, so I contacted Terry again and he had the engineer back within days, who double-checked the readings and confirmed everything was spot-on, and that it may well be the TV itself. We were planning to replace it anyway, but given the symptoms I wasn't 100% sure that was the problem. Got a new TV and sure enough the problem was gone, so they were absolutely right. Am very grateful for the advice, professionalism and excellent customer service.

They have a mobile card reader to take payment, and when you sign-off the work they leave you the pen to keep."
 
 
 
 


Review 3 Nov 2016
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6325, 1.4538
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing aerial in loft and checking TV's worked well.
 
Cost: £150

"Very pleased with the service and he left everything tidy. He knew his job and carried it out professionally."
 
 
 
 
Team:
Broadland
 
 
 


Review 10 Oct 2016
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6415, 1.2926
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed new aerial to TV, and external cable down to living room and internal cable into bedroom.
 
Cost: £234

"So friendly, so helpful polite and courteous would recommend."
 
 
 
 
Team:
John
 
 
 


Review 12 Sep 2016
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.7245, 1.3517
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replace faulty P.S.U. checked all ok.
 
Cost: £60

"Fast, excellent and friendly."
 
 
 
 
 
 


Review 1 Sep 2016
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Male 
 I haven't used this business before 
52.6999, 1.4093
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit freesat Ariel.
 
Cost: £120

"First class service."
 
 
 
 
 
 


Review 26 Aug 2016
Recommended by customer in NR8
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6589, 1.2034
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace existing aerial. Enhance tv reception.
 
Cost: £198

"Quick and efficient service highly recommended."
 
 
 
 
Team:
John Trevor
 
 
 


Review 23 Aug 2016
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7886, 1.2485
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £60
 
 
Team:
John
 
 
 


Review 22 Aug 2016
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6341, 1.3568
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £198
 
 
 
 


Review 1 Aug 2016
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5778, 1.5385
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Check TV aerial and cabling: Replace as necessary. Install new aerial in annex run additional co-ax point into separate room.
 
Cost: £414

"Arrived on time; cheerful and friendly, explaining exactly what needed doing at each stage. Clearly quoted for all work. Overall an excellent service thank you. "
 
 
 
 
Team:
John
 
 
 


Review 31 Jul 2016
Recommended by customer in NR15
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5416, 1.3640
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and fitted new T.V. aerial.
 
Cost: £150

"Very satisfied with all aspects of this work. Quick and efficient and helpful. Thank you."
 
 
 
 
 
 

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