Heatcare Norfolk

21 Waller Close, Dussindale
Norwich

NR7 0RN

52.6413, 1.3650

Central Heating Engineers

Listed under:  Boiler Servicing and Repairs, Central Heating Engineers, Gas Engineers, Plumbers / Plumbing, Plumbing Specialists
97% recommended   Rating 9.7/10
37 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 37 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Jason visited at very short notice when our previous boiler was condemned, and was able to re-arrange works to order and install a new boiler for us in a matter of days. In addition to this the price...."   more
 
" Mr Jason Clayton was very informative and completed the work quickly and efficiently was very polite"   more
 
" I have used this firm for the installation of the boiler. As this work was very good and at a reasonable price I was happy to use them again for the periodic service and safety checks. In addition t...."   more
 
" Very speedy repair to our boiler reinstating our heating and hot water. Very polite and courteous and carried out work with little disruption to myself - especially as I work from home. Would definit...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 80%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 74%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

addition 2
boiler 10
Clayton 3
clean 2
cleared 2
covered 2
definitely 4
disruption 3
efficient 6
efficiently 4
engineer 2
especially 2
excellent 3
expected 2
experienced 2
extremely 3
friendly 8
future 4
good 5
happy 6
Heatcare 8
heating 5
highly 4
himself 2
honest 2
hot 2
informative 2
installation 3
Jason 20
knowledgeable 3
looking 2
Lovely 2
Norfolk 3
notice 2
number 2
pleasant 3
pleased 3
plumber 2
Polite 4
professional 3
quality 2
reasonable 3
recommend 13
reliable 3
Replaced 3
service 5
standard 3
tidy 4
turned 3
water 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 May 2016
Recommended by customer in NR9
 My Age: 30 - 39 
 I'm: Male 

 I haven't used this business before 
52.6017, 1.1873
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old boiler and installation of new boiler, including upgrading pipe work
 
Cost: £2400
 

"Jason visited at very short notice when our previous boiler was condemned, and was able to re-arrange works to order and install a new boiler for us in a matter of days. In addition to this the price was extremely competitive and when there was a delay (not of his making) this was fed back to us so we knew what was happening.

We would happily recommend Jason to others - his work, and his whole demeanour was excellent."
 
 
 
 


Review 6 May 2016
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6468, 1.2050
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
service of boiler
 
Cost: £60
 

"Mr Jason Clayton was very informative and completed the work quickly and efficiently was very polite"
 
 
Team:
jason clayton
 
 
 


Review 6 May 2016
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6331, 1.2767
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Servicing and safety check of gas boiler
 
Cost: £70
 

"I have used this firm for the installation of the boiler. As this work was very good and at a reasonable price I was happy to use them again for the periodic service and safety checks.
In addition to the work they also took the time to respond to my queries regarding the relevant legislation. All in all a very efficient, well priced and helpful service.
"
 
 
Team:
Jason Clayton
 
 
 


Review 5 May 2016
Recommended by customer in NR5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6316, 1.2193
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed our boiler.
 
Cost: £230
 

"Very speedy repair to our boiler reinstating our heating and hot water. Very polite and courteous and carried out work with little disruption to myself - especially as I work from home. Would definitely recommend and use this company again."
 
 
Team:
Jason Clayton
 
 
 


Review 5 May 2016
Recommended by customer in NR13

 I'm: Male 

52.6233, 1.4403
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced old boiler with new, turned up when he said, and finished when he said, was pleasant, efficient and tidy. Lovely to have heat again and no problems since installation. Very happy to recommend Jason to others.
 
Cost: £2000
 

"Replaced old boiler with new, turned up when he said, and finished when he said, was pleasant, efficient and tidy. Lovely to have heat again and no problems since installation. Very happy to recommend Jason to others."
 
 
 
 


Review 29 Jan 2016
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6407, 1.2910
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service check and supply and replacement of existing boiler with new.
 
Cost: £1590
 

"Jason came to complete a service check on a faulty boiler at short notice. We decided to replace the unit and Jason supplied and fitted a new unit with minimum fuss within a couple of days. Great service and would definitely recommend."
 
 
Team:
Jason Clayton
 
 
 


Review 21 Oct 2015
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.5808, 1.5112
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plumbing works. Both Gas Safe and Oftec full system installs, bathrooms, kitchen feeds to boiler servicing on multiple high end builds

"Touchwood GB Ltd run a property refurbishment and restoration company alongside new build properties and all forms of extensions to existing properties.
We have used Jason and his business, Heatcare, as our primary plumbing contractor for a number of years now and for good reason.
When he has been busy we have reverted to alternate plumbing installers but as yet have not found another to work to the quality and standards we require.
The work carried out by Heatcare has always been without fault and as such we would now rather not use any other company.
We would recommend Heatcare and Jason without a second thought."
 
 
Team:
Jason
 
 
 


Review 19 Oct 2015
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6262, 1.4228
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new combi gas boiler & flue re set pipework.
 
Cost: £1850

"Very efficiently workmen, good clean & tidy. Would recommend to others. Well pleased "
 
 
 
 
 
 


Review 15 Oct 2015
Recommended by customer in RH1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2460, -0.1289
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler Maintainance & Gas safty

"Very reliable firm"
 
 
 
 


Review 13 Oct 2015
Recommended by customer in NR18
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5729, 1.1132
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced and relocated boiler to upstairs airing cupboard and replaced gas pipe with larger bore. Fitted TRVs to radiators.
 
Cost: £2672
 

"First time using Jason, but we will definitely be using him again in future. He is very friendly, hardworking and professional. Work was completed efficiently and quicker than expected, with minimal disruption.
All debris was cleared from site and carpets replaced intact.
Price was very reasonable, especially as Jason had to do some extra work that had not been identified in the original visit. We will see him next year when we have the boiler serviced!"
 
 
Team:
Jason, and not sure of other gentleman's name, possibly Gary?
 
 
 

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