Out of the Gutter Property Cleaning & Maintenance Solutions

Waratah, The Street, Bawdeswell
Dereham
Norfolk
NR20 4RT

52.7467, 1.0298

Cleaners - Cleaning Services

Listed under:  Cleaners / Home Cleaning Services - Domestic, Commercial Property Maintenance, Conservatory Cleaning, End of Tenancy Clean, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Pressure Washing Patios/Decks/Driveways, Property Maintenance, Window Cleaners / Window Cleaning
100% recommended   Rating 9.8/10
425 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 425 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Really pleased with the work done. Hopefully no more leaking gutters."   more
 
" The "Out of the Gutter" team did a very efficient, through and professional job with good humor and pride in their work."   more
 
" A very nice job all round as usual."   more
 
" I was extremely pleased with the work carried out on my gutters and down pipes by Sam. He was very friendly and helpful, and he carried out the work in a very efficient way. Everything was left clea...."   more
 
About Us


Rafe from Out of the Gutter explains how the Trusted Trader scheme and Referenceline's feedback are now a key part of his business.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 82%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 9
C 18
certainly 11
class 9
clean 24
cleaned 16
cleaning 11
cleared 9
conservatory 11
courteous 15
definitely 25
delighted 14
efficient 32
efficiently 11
Excellent 81
explained 13
extremely 23
Fantastic 10
finish 13
friendly 78
friends 15
future 10
good 75
great 19
gutter 22
gutters 22
happy 32
hard 19
having 9
helpful 25
Highly 37
Looks 10
manner 13
money 9
nice 9
people 13
pleasant 23
pleased 51
polite 40
professional 76
Rafe 36
recommend 80
recommended 17
result 18
satisfied 23
service 88
standard 31
team 23
thorough 18
tidy 26
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Jun 2018
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6332, 1.3603
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vacuum and clean all gutter and downpipes.
 
Cost: £188

"Really pleased with the work done. Hopefully no more leaking gutters."
 
 
 
 
Team:
Sam
 
 
 


Review 4 Jun 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.7184, 1.1706
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter VAC all house/garage gutters wash gutter,
pascia, soffit with pure water clean 2 gable ends
trim foliage,. Clean garage door.
 
Cost: £276

"The "Out of the Gutter" team did a very efficient,
through and professional job with good humor and
pride in their work."
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 4 Jun 2018
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.9075, 1.1000
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter VAC all house gutters including conservatory. Clean moss off front flat roof clean upper dormer with pure water.Clean gable end with pure water
clean conservatory with pure water.
 
Cost: £299

"A very nice job all round as usual."
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 29 May 2018
Recommended by customer in NR8
52.6883, 1.1942
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac and clean all gutters.
Clear and clean all down pipes.
 
Cost: £184

"I was extremely pleased with the work carried out on my gutters and down pipes by Sam.
He was very friendly and helpful, and he carried out the work in a very efficient way.
Everything was left clean and tidy."
 
 
 
 
Team:
Sam
 
 
 


Review 22 May 2018
Recommended by customer in NR20
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.7141, 0.9042
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac all house gutters.
Wash with pure water.
Clean __ inside/out.
Clean all windows/door including garage door.
Clean 2 barge boards.
 
Cost: £469

"Very professional job.
Very clean, tidy and totally trustworthy.
They were recommended to us and we will definitely recommend them to our friends and neighbors."
 
 
 
 
Team:
Rafe Sam Tony
 
 
 


Review 14 May 2018
Recommended by customer in NR26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.9345, 1.2130
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac house gutters.
Wash gutter fascia, soffit with 100% pure water.
Fit dust water butt.
Fit new down pipe.
 
Cost: £361

"Excellent and efficient job.
Very tidy and all work done as promised."
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 5 May 2018
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6297, 0.9806
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac and clean all gutters.
Clear and clean down pipes minor repairs.
 
Cost: £404
 
 
Team:
Sam
 
 
 


Review 30 Apr 2018
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.7909, 1.2460
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac and clean all gutters on house, conservatory and garage.
Guttervac grate in front of garage.
Full conservatory clean.
Hedgehog maintenance.
 
Cost: £275

"Excellent job."
 
 
 
 
Team:
Sam
 
 
 


Review 19 Apr 2018
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8293, 0.8673
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to corner gutter point above conservatory.
 
Cost: £114

"Very satisfied with job done. Sam was very helpful and pleasant."
 
 
 
 
Team:
Sam
 
 
 


Review 18 Apr 2018
Recommended by customer in NR18
52.5643, 1.1018
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac and clean gutters inc hedgehog.
Repair detached down pipe, clean all windows, doors and porch.
 
Cost: £174
 
 
Team:
Sam
 
 
 


Review 8 Apr 2018
Recommended by customer in NR20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7477, 1.0334
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac all house/garage gutters wash down with pure water clear/clean all downpipes clean all house windows supply and fit 2 leaf guards.
Clean garage gable FOC.
Clean front Porch FOC.
 
Cost: £156

"Helpful and friendly and fixed and cleaned and did maintain gutters and down pipes.
Also cleaned Fascia boards as a bonus.
Would recommend this service to friends. I was even added onto his calendar to call in 2 years.
When it'u need doing again.
(I was also asked to say they were both very good looking and beautiful bodies).

"
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 8 Apr 2018
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6553, 1.3012
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pressure wash side path and rear sandstone Patio carryout minor mortar repairs.
Clean all rear/side window.
 
Cost: £324
 
 
Team:
Rafe Sam
 
 
 


Review 3 Apr 2018
Recommended by customer in NR20
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7284, 1.0157
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac all house and conservatory gutters wash down with pure water clean conservatory with pure water, clean all house windows and doors with pure water.
Seal box gutter on lead joints.
 
Cost: £428

"A long day over 9 hours.
They did not leave until everything was finished and clean and tidy."
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 26 Mar 2018
Recommended by customer in NR4
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6188, 1.2671
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac and clean all gutters and down pipes.
 
Cost: £145

"Very helpful workers who were able to advise what was causing problem and also other work that builders needed to do."
 
 
 
 
Team:
Sam Tony
 
 
 


Review 26 Mar 2018
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7544, 1.3035
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear roof moss from two sides, guttervac all gutters.
Treat roof with Algoclear roof treatment.
 
Cost: £1296

"The work on out roof was completed in 2 days when the weather permitted.
I was happy with the results and the sight was left very tidy with minimal disruption.
Thank you Rafe and his team."
 
 
 
 
Team:
Rafe Sam Billy
 
 
 


Review 26 Mar 2018
Recommended by customer in NR20
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.7439, 1.0310
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac, clean all gutters and down pipes.
Wash down using pure water.
Clean 7 windows/doors FOC.
 
Cost: £114
 
 
Team:
Rafe Sam
 
 
 


Review 15 Mar 2018
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7039, 0.9886
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and paint shed.
Paint 6 fence panels using cust paint.
 
Cost: £140

"Thank you."
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 26 Feb 2018
Recommended by customer in PE32
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7041, 0.8259
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac and clean all gutters and down pipes.
Supply and fit hedgehog.
 
Cost: £506

"Sam and Tony were excellent, most polite, efficient and offered advice and guidance over and above.
Very much appreciated.
Always room for improvement on cost!
Would recommend."
 
 
 
 
Team:
Sam Tony
 
 
 


Review 26 Feb 2018
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6236, 1.2784
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 3 house tiles with cust own stock, replace and cement 3 edge tiles on upper dorma roof, cement side gable.
Guttervac and clear 16 mm gutters.
Wash down using pure water.
 
Cost: £287
 
 
Team:
Rafe Sam
 
 
 


Review 22 Feb 2018
Recommended by customer in NR25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.9084, 1.0996
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter VAC all house and conservation gutters.
Gutter VAC out building clear and clean all down pipes.
Clean all windows with pure water.
Treat algae on corners and out building.
 
Cost: £352
 
 
Team:
Rafe Sam
 
 
 

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