Out of the Gutter Property Cleaning & Maintenance Solutions

Waratah, The Street, Bawdeswell
Dereham
Norfolk
NR20 4RT

52.7467, 1.0298

Cleaners - Cleaning Services

Listed under:  Cleaners / Home Cleaning Services - Domestic, Commercial Property Maintenance, Conservatory Cleaning, End of Tenancy Clean, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Pressure Washing Patios/Decks/Driveways, Property Maintenance, Window Cleaners / Window Cleaning
100% recommended   Rating 9.8/10
474 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 474 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All done efficiently and according to offer. "   more
 
" Efficiently carried out the work requested. Further visit to be arranged to complete problem with drain pipe."   more
 
" Perfectly happy as usual"   more
 
" Very courteous on time and to quote plus it was agreed to add the barge boards to be cleaned which included an extra cost which was agreed Work was done very well and looked a lot better after they h...."   more
 
About Us


Rafe from Out of the Gutter explains how the Trusted Trader scheme and Referenceline's feedback are now a key part of his business.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 82%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 11
C 19
certainly 11
class 11
clean 27
cleaned 18
cleaning 12
cleared 10
conservatory 11
courteous 17
definitely 28
delighted 15
efficient 37
Efficiently 12
excellent 91
explained 14
extremely 25
Fantastic 11
finish 13
friendly 89
friends 18
future 10
Good 87
great 25
gutter 24
gutters 24
happy 37
Hard 21
helpful 29
highly 39
looks 11
manner 15
money 10
people 13
pleasant 23
pleased 54
pleasure 10
polite 42
professional 90
quality 11
Rafe 42
recommend 91
recommended 19
result 19
satisfied 25
service 101
standard 33
team 29
thorough 20
tidy 30
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 18 Mar 2019
Recommended by customer in NR9
52.6337, 1.0294
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out works inc painting.
Windows cleaned inside and out
Gutters cleared / cleaned replace roof tiles.
 
Cost: £1289

"All done efficiently and according to offer. "
 
 
 
 
Team:
Rafe Sam Clair Tony Ella
 
 
 


Review 15 Mar 2019
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6754, 0.9408
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter Vac and clean all gutters and downpipes. clean all gable ends. supply and fit leaf guards.
 
Cost: £222

"Efficiently carried out the work requested. Further visit to be arranged to complete problem with drain pipe."
 
 
 
 
Team:
Sam
 
 
 


Review 4 Mar 2019
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.9075, 1.1000
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac and clean all
Gutters and down pipes
clean conservatory roof
 
Cost: £225

"Perfectly happy as usual"
 
 
 
 
Team:
Sam
 
 
 


Review 25 Feb 2019
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.7450, 1.0326
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter VAC all house
Gutters wash down with pure water to gutter, fascia, Soffit, clean 2 gable ends wash all windows/doors FOC
 
Cost: £190

"Very courteous on time and to quote plus it was agreed to add the barge boards to be cleaned which included an extra cost which was agreed
Work was done very well and looked a lot better after they had finished
Very impressed
10/10 all need very good "
 
 
 
 
Team:
Rafe Sam Tony
 
 
 


Review 25 Feb 2019
Recommended by customer in NR21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8333, 0.8458
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean out and wash gutters and undertake any minor repairs
 
Cost: £120
 

"Great service,friendly, on time to high quality, good job done and will have them back for the next cleaning, thank you."
 
 

Jan 2019 OOTG GutterVac cleaning to property incl. minor repair

Jan 2019 OOTG 100% pure water cleaning to identified areas in need

Jan 2019 OOTG Gully clearance & attended to minor seal and end cap repair
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 17 Feb 2019
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: 5 - 10 years 
52.6770, 1.2279
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove hedge Hog clean, return gutter vac clear/clean all gutters fascia and soffits. Repair unions and adjust. Install new down pipe to front.
 
Cost: £515

"'Out of the gutter' are staff of excellence! an absolute 100% professional job is achieved- they say; they do " exactly what it says on the tin!" I would highly recommend them. We will definitely employ them again! Hard working; extremely tidy; we are delighted with their results!"
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 15 Feb 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5525, 1.2149
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear blocked downpipe
check all other downpipes
 
Cost: £114

"very pleased with the way the job was done, the young man was very conscientious. "
 
 
 
 
Team:
Sam
 
 
 


Review 4 Feb 2019
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8293, 0.8673
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Gutter vac all house gutters and downpipes washdown with pure water.
Supply fit replacement gutter to conservatory.
 
Cost: £321

"As a window living alone, I felt I could thank this company to deal with the necessary work in a proper manner.
They remained cheerful on a very cold day!"
 
 
 
 
Team:
Rafe
 
 
 


Review 4 Feb 2019
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6404, 1.2209
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac and clean all gutters on house and conservatory clear and clean all downpipes. Clear conservatory roof of moss.
 
Cost: £210
 
 
Team:
Sam
 
 
 


Review 31 Jan 2019
Recommended by customer in NR3
52.6462, 1.2850
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac and clean front
gutters and downpipe.
 
Cost: £114
 
 
Team:
Sam
 
 
 


Review 24 Jan 2019
Recommended by customer in NR3
 I'm: Female 
52.6322, 1.2910
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear blocked downpipe wash gutter fascia, Soffit with pure water. Supply leaf guard.
 
Cost: £114

"The team arrived on time, cleared the downpipe and checked it was working again. What I did not know is that washing fascia, Soffit and door/ garage was included in the price!! Sam gave me some tips and suggestions also. I paid by cheque. I will use OOTG again and I recommend them to my friends and neighbors. Thanks to all members of the team. "
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 22 Jan 2019
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7621, 1.1126
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter Vac and clean all
Gutter and down pipes
Clean windows
Repair down pipe.
 
Cost: £211

"Excellent, Friendly service. A professional job done at a very reasonable price. Excellent"
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 7 Jan 2019
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7450, 1.0319
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace guttering with black deep flow.
Supply and fit leaf guard unblock underground downpipe.
 
Cost: £364

"Work done as per estimate staff very helpful
would recommend."
 
 
 
 
Team:
Rafe
 
 
 


Review 3 Jan 2019
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.7183, 1.0345
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear and Clean all Mill gutters and down pipes wash with pure water clear clean all down pipes wash with pure water clean garage gable end trim Ivy foc.
 
Cost: £535
 
 
Team:
Rafe Tony
 
 
 


Review 3 Jan 2019
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Female 
 I have known this business: 1 - 5 years 
52.6499, 1.2264
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac all around house gutters inc down pipes wash gutter, fascia, soffit, with 100% pure water.
All doors windows cleaned
 
Cost: £310

"Professional, thorough, tidy, trustworthy
Good character, knowledgeable friendly and great with dog!
Photos provided to show condition of gutters before and after
No unnecessary work undertaken will use again!"
 
 
 
 
Team:
Rafe
 
 
 


Review 2 Jan 2019
Recommended by customer in NR18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5652, 1.1201
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace existing cast iron and plastic guttering around a two storey grade 2 listed building, with tricky access.
 
Cost: £4123
 

"Rafe and his team were absolutely first class. The most professional of all the guttering companies I got quotes from, and very understanding of our requirements including the tricky problem of it being a grade 2 listed building.

They completed the works to a high level and also maintained excellent communication throughout. Can not recommend highly enough. Thank you Rafe and team."
 
 

Replacement Alutec Evolve powder coated aluminium guttering - listed building approved

Downpipes reconnected, aligned and sealed to meet OOTG standards

Side aspect of new replacement guttering

Support brackets secured and re fitted with new

Running outlet joints and unions replaced fit for purpose

Drain down pipe replacement clearance
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Rafe, Claire and team
 
 
 


Review 20 Dec 2018
Recommended by customer in NR18
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5712, 1.1133
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac all house Gutters and downpipes wash gutter, fascia, soffit with pure water.
Clean Gable end
Clean all windows.
 
Cost: £102

"Rife and Sen were very friendly, professional and efficient. They went the extra mile - the outside of the house now looks so much better! Thanks you for your excellent service. "
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 20 Dec 2018
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Male 
52.5091, 1.0089
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear Clean all gutters downpipes fascia, soffits
Clean conservatory
Clean covered walk was clean 3 gable ends
Clean all windows / doors
 
Cost: £300

"Was very friendly and professional did a excellent job would use again. "
 
 
 
 
Team:
Rafe
 
 
 


Review 11 Dec 2018
Recommended by customer in IP22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.3777, 1.1048
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter Vac 3 storey building wash down with pure water wash conservatory glass repair joint. Remove additional rubbish from site.
 
Cost: £377

"Rafe and Sam, did a brilliant job on our house, which is not one of the most accessable houses. Very friendly and helpful going out of their way on several occasions. "
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 4 Dec 2018
Recommended by customer in PE32
52.7024, 0.4677
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac house, garage, conservatory gutters and downpipes, wash down with pure water.
Repair to bracket foc.
 
Cost: £345
 
 
Team:
Rafe Sam
 
 
 

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