Out of the Gutter Property Cleaning & Maintenance Solutions

Waratah, The Street, Bawdeswell
Dereham
Norfolk
NR20 4RT

52.7466, 1.0293

Cleaners - Cleaning Services

Listed under:  Cleaners / Home Cleaning Services - Domestic, Commercial Property Maintenance, Conservatory Cleaning, End of Tenancy Clean, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Pressure Washing, Property Maintenance, Window Cleaners / Window Cleaning
100% recommended   Rating 9.8/10
399 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 399 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service. Will certainly recommend."   more
 
" Very professional, thorough, tidy and friendly. Will definitely keep using their services. "   more
 
" All done with minimum of disturbance. All looks very good. So happy to use them again. "   more
 
" Excellent service. Used them last year and delighted with service again this year. Thanks."   more
 
About Us


Rafe from Out of the Gutter explains how the Trusted Trader scheme and Referenceline's feedback are now a key part of his business.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 81%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 8
arrived 9
C 16
certainly 10
class 9
clean 21
cleaned 15
cleaning 11
cleared 9
conservatory 11
courteous 15
definitely 24
delighted 14
efficient 28
efficiently 11
Excellent 77
explained 13
extremely 22
Fantastic 10
finish 12
friendly 75
friends 12
future 10
good 71
great 19
Gutter 21
gutters 19
happy 31
hard 19
having 9
helpful 20
highly 35
impressed 8
looks 10
manner 13
money 9
pleasant 22
pleased 47
polite 38
professional 72
Rafe 33
recommend 74
recommended 16
result 18
satisfied 22
service 85
standard 31
team 21
thorough 18
tidy 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jan 2018
Recommended by customer in NR21
52.8292, 0.8473
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £236
 
 
Team:
Rafe Sam
 
 
 


Review 11 Jan 2018
Recommended by customer in NR3
52.6461, 1.2997
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter-vac house gutters and down pipes wash down with pure water.
Carryout repair to joint.
 
Cost: £95

"Excellent service.
Will certainly recommend."
 
 
 
 
Team:
Tony
 
 
 


Review 2 Jan 2018
Recommended by customer in NR10
52.6910, 1.2503
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac and clean all gutters on garage, house and conservatory clear and clean all down pipes.
 
Cost: £245
 
 
Team:
Sam Tony
 
 
 


Review 2 Jan 2018
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6499, 1.2264
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac and clear all house gutters, wash gutter, fascia and soffits using pure water clean 16 solar panels with pure water, supply fit leaf guards, clean all windows, doors.
 
Cost: £325

"Very professional, thorough, tidy and friendly. Will definitely keep using their services. "
 
 
 
 
Team:
Rafe
 
 
 


Review 11 Dec 2017
Recommended by customer in NR19
52.6861, 0.9282
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac and clean all gutters and down pipes.
Fall conservatory clean. Clean all windows and doors.
 
Cost: £268
 
 
Team:
Sam Tony
 
 
 


Review 7 Dec 2017
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7074, 0.9808
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac and clean front.
Back and conservatory gutters
Clean and clear down pipes.
 
Cost: £143

"All done with minimum of disturbance. All looks very good. So happy to use them again. "
 
 
 
 
Team:
Sam
 
 
 


Review 28 Nov 2017
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6747, 1.2267
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac all house, conservatory, gutters wash down with pure water. Clean Dorma PVC cladding. Wash 3 Velux windows, wash conservatory roof with 100 % pure water.
 
Cost: £120

"Excellent service. Used them last year and delighted with service again this year. Thanks."
 
 
 
 
Team:
Rafe Tony Sam
 
 
 


Review 14 Nov 2017
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6849, 0.9478
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac house gutters wash with pure water clean 2 gable ends with pure water clean door canopy.
 
Cost: £202

"As always a good job well done. A polite and efficient service."
 
 
 
 
Team:
Sam Rafe
 
 
 


Review 7 Nov 2017
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6185, 1.4717
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
gutter vac all house gutters wash gutter, fascia, soffit with pure water clear and clean all down pipes and wash down. Clean large conservatory with the and finish with pure waters gutter inc.
 
Cost: £328

"House __ excellent work not ___."
 
 
 
 
Team:
Rafe Sam Tony
 
 
 


Review 30 Oct 2017
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6409, 1.2377
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wire-brush and vacuum all heavy moss of both sides of the roof. Treat with Algoclear.

Clear and clean gutters on house and conservatory.

Replace 2 tiles. Clean front and back windows foc
 
Cost: £914

"Rafe and Sam has done a very good job. Very professional and friendly, always with a smiling face. Very conscientious to the job at hand and has a scrupulous attention to details. Left my house clean and tidy. Happy with their job. Will highly recommend to friends and colleagues. Top mark to Rafe and Sam. More power to out of the Gutter cleaning and maintenance."
 
 
 
 
Team:
Rafe Sam
 
 
 

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