Out of the Gutter Property Cleaning & Maintenance Solutions

Waratah, The Street, Bawdeswell
Dereham
Norfolk
NR20 4RT

52.7466, 1.0293

Cleaners - Cleaning Services

Listed under:  Cleaners / Home Cleaning Services - Domestic, Commercial Property Maintenance, Conservatory Cleaning, End of Tenancy Clean, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Pressure Washing, Property Maintenance, Window Cleaners / Window Cleaning
99% recommended   Rating 9.8/10
383 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 383 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service, carried out very professionally. Very pleased with end result."   more
 
" All done in a timely and professional manner. I was very pleased with the work. The guys were friendly as well."   more
 
" Rafe and Sam did an excellent job in replacing guttering that was in an awkward position. Would not hesitate in recommending them for future work. "   more
 
" Excellent work, Sam worked very hard. We can see why ourfriends recommended the company to us, we were not disappointed! The conservatory roof is amazing now."   more
 
About Us


Rafe from Out of the Gutter explains how the Trusted Trader scheme and Referenceline's feedback are now a key part of his business.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 94%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 81%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 8
arrived 9
C 16
certainly 9
class 9
clean 20
cleaned 14
cleaning 10
cleared 9
conservatory 10
courteous 15
definitely 22
delighted 13
Efficient 27
efficiently 11
Excellent 74
explained 13
extremely 21
Fantastic 10
finish 12
friendly 72
friends 10
future 10
Good 65
great 19
Gutter 19
gutters 19
happy 25
hard 19
having 9
helpful 20
highly 34
impressed 8
looks 9
manner 13
money 9
pleasant 22
pleased 47
polite 37
professional 70
Rafe 32
recommend 68
recommended 16
result 18
satisfied 22
service 80
standard 31
Team 21
thorough 17
tidy 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Oct 2017
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6922, 0.9423
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove all house hedgehog and clean, gutter vac all house, porch gutters, wash down gutter, fascia, soffit with 100% pure water clean 4 windows/porch FoC
 
Cost: £120

"Excellent service, carried out very professionally. Very pleased with end result."
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 13 Oct 2017
Recommended by customer in NR20
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7545, 1.0217
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac and clean all front and back gutter and fascias and soffit door and clean down pipes supply and install leaf guards X 4.
 
Cost: £168

"All done in a timely and professional manner. I was very pleased with the work. The guys were friendly as well."
 
 
 
 
Team:
Sam Tony
 
 
 


Review 6 Oct 2017
Recommended by customer in NR19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6863, 0.9452
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit, black deep flow guttering to upper rear of building.
 
Cost: £180

"Rafe and Sam did an excellent job in replacing guttering that was in an awkward position.
Would not hesitate in recommending them for future work. "
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 25 Sep 2017
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6026, 1.1809
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Vacuum conservatory gutters. Clean conservatory roof only.
 
Cost: £95

"Excellent work, Sam worked very hard. We can see why ourfriends recommended the company to us, we were not disappointed! The conservatory roof is amazing now."
 
 
 
 
Team:
Sam
 
 
 


Review 22 Sep 2017
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6510, 1.2781
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac all house gutters, washdown gutter, fascia, and soffit with pure water.

Clear and clean all downpipes.

Clean rear door ____.
 
Cost: £116

"A nice neat job."
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 19 Sep 2017
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6535, 1.2760
 
 
Satisfaction Ratings
 
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter cac and wash down with TFR and pure water gutter, fascia, soffit. All house gutters. Wash conservatory roof and gutters.
 
Cost: £200

"Work carried out in a very professional manner. Results were everything I could wish for."
 
 
 
 
Team:
Rafe Sani
 
 
 


Review 19 Sep 2017
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.6232, 1.2533
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac all house and annexe gutter. Clean all windows.
Pressure wash decking
Supply and fit 2 gutter guards.
Fit 2 water butts.
Grout patio.
Clean patio FOC.
 
Cost: £515

"Excellent work and value for money. Team very friendly went above and beyond."
 
 
 
 
Team:
Rafe Sam Tony
 
 
 


Review 15 Sep 2017
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.626167, 1.291789
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac all house gutters wash fasica, soffit, gutter with pure water clean cable ends.
 
Cost: £235
 
 
Team:
Tony
 
 
 


Review 14 Sep 2017
Recommended by customer in IP31
52.2692, 0.7119
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac all house and garage gutters wash all gutters, fascia, soffits with pure water in cable end's.
 
Cost: £217
 
 
Team:
Rafe Tony
 
 
 


Review 8 Sep 2017
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6589, 1.0716
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean large conservatory top to bottom including gutters. Clean inside and out of the car port.
Clear 4m house gutters supply and fit leaf guards.
 
Cost: £212

"The second time I have used Out Of The Gutter and as before found them very personable and professional.

Excellent service all round no"hidden"
extras. Surveyed all my property pointing out areas that could do with attention and then agreed a price if job could be done. Would recommend anytime to anyone. "
 
 
 
 
Team:
Rafe Sam
 
 
 

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