Direct Air & Pipework Ltd

Unit 38 Herald Way, Binley Industrial Estate
Coventry
West Midlands
CV3 2RQ

52.3934, -1.4424

Compressed Air Products & Services

Listed under:  Compressed Air
100% recommended   Rating 9.4/10
16 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 16 reviews since 2016
 
 
 
Effective Support 9.6/10 Effective Support Rating 9.6
They maintain equipment well and fix problems quickly

 
Responsive Personnel 9.8/10 Responsive Personnel Rating 9.8
They are helpful and respond promptly

 
Advice & Expertise 9.3/10 Advice & Expertise Rating 9.3
They give expert advice on legal safety and maintenance issues

 
Legal requirements 9.5/10 Legal requirements Rating 9.5
They help us to meet environmental and Health and safety standards

 
Value for money 8.9/10 Value for money Rating 8.9
Their work and advice help us manage our costs at a reasonable price

 
 
 
Recent Reviews 
 
" Only ever received 1st class service from Direct Air, very pleased."   more
 
" Direct Air service engineer always delivers a prompt and efficient work ethic. Always a willing to assist where required. Professional approach to all required servicing with clear and concise repor...."   more
 
" ?"   more
 
" very proffessional and self aware"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
We have confidence in our supplier because they
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
BCAS membership: 100%
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
 
Terms & conditions: 100%
GENERAL provide clear terms and conditions
 
Health & safety advice: 100%
GENERAL advise us on Health & Safety or legal considerations
 
Legally compliant equipment: 91%
SALES explain our joint responsibility to source legally compliant equipment
 
Whole life costs: 91%
SALES understand the importance of whole life cost in equipment selection
 
Sustainability: 90%
SALES advise on sustainability and energy consumption improvement
 
Keeping Promises: 100%
SALES keep their delivery promises
 
Genuine Parts: 100%
AFTERMARKET ensure optimum performance and reliability using genuine parts
 
Correct Maintenance: 100%
AFTERMARKET correctly maintain and service equipment to reduce operating costs
 
Hazardous waste: 100%
AFTERMARKET help us to comply with Hazardous Waste obligations
 
Future Requirements: 100%
AFTERMARKET keep us informed on the future service and maintenance regime
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Air 7
dealing 2
Direct 6
efficient 4
Excellent 2
Fast 3
good 3
Professional 2
reliable 2
service 10
servicing 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 10 May 2018
Recommended by customer in B78
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6149, -1.6946
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 8/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Call out to air leak

"Only ever received 1st class service from Direct Air, very pleased."
 
 
 
 


Review 10 May 2018
Recommended by customer in NP22

 I'm: Male 

51.7850, -3.2802
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
1-2-1 air testing too ISO 8573_1. Repair to Compressed Air Dryer.

"Direct Air service engineer always delivers a prompt and efficient work ethic.
Always a willing to assist where required.
Professional approach to all required servicing with clear and concise reports.
Overall we have never had cause for complaint with any of the services provided by Direct Air."
 
 
Team:
Jon Troman
 
 
 


Review 10 May 2018
Recommended by customer in G21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.8750, -4.2240
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Legal requirements 9/10
They help us to meet environmental and Health and safety standards
Value for money 5/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Compressor service

"?"
 
 
Team:
?
 
 
 


Review 10 May 2018
Recommended by customer in GL51
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.9003, -2.0969
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 9/10
They help us to meet environmental and Health and safety standards
Value for money 9/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
compressor servicing works

"very proffessional and self aware"
 
 
 
 


Review 10 May 2018
Recommended by customer in B6 7

 I'm: Male 

52.5240, -1.8814
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Legal requirements 9/10
They help us to meet environmental and Health and safety standards
Value for money 6/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Call out to an error code showing on compressor, fault identified, further work required but o.k to keep running until fix is done on next visit

"Good & promt service from experienced engineers"
 
 
 
 


Review 13 Apr 2018
Recommended by customer in ST4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.9820, -2.1730
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Compressor leasing, compressor, dryer and ancillaries servicing etc.

"Excellent, professional service from all staff."
 
 
Team:
Ross Scimeca, Alan Dolby, Martyn Edwards
 
 
 


Review 10 Apr 2018
Recommended by customer in B6 7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.5041, -1.8691
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Legal requirements 9/10
They help us to meet environmental and Health and safety standards
Value for money 9/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Supply, maintain and repair of various types of compressed air equipment

"I have found Direct Air an excellent company to work with. They respond promptly to our requests and are always on call whenever we have a breakdown. I would fully recommend them to others."
 
 
Team:
Ross Scimeca
 
 
 


Review 19 Mar 2018
Recommended by customer in NP16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.6161, -2.6769
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 8/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Scheduled service on compressed air system

"Fast efficient service. You provided, without question, a service day/date to suit our production needs. you always provide timely service reminders and quotes."
 
 
Team:
Service Engineer Nick Short and in office Ross Scimeca
 
 
 


Review 14 Mar 2018
Recommended by customer in BS3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.4301, -2.6222
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Legal requirements 9/10
They help us to meet environmental and Health and safety standards
Value for money 9/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Regular service on compressor units

"Always turns up when scheduled to come in. If there is a problem they always contact me to let me know and rearrange.
Fast reliable efficient service
Knowledgeable

"
 
 
 
 


Review 16 Jun 2017
Recommended by customer in EX15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.9057, -3.3258
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
compressor service

"I have used directair for many years now and there level of service and knowledge is second to none"
 
 
Team:
Tim McGill Ross and Nick
 
 
 


Review 22 May 2017
Recommended by customer in EX15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.9057, -3.3258
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Animal Feed Mill

"From Delivery of New Compressor Through to Monthly Servicing a Great Service and I would Reconmmend Direct Air."
 
 
Team:
Nick and Ross
 
 
 


Review 25 Apr 2017
Recommended by customer in TW4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.4510, -0.3868
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Compressor service

"Fast efficient company."
 
 
Team:
Unsure of tech's name (Sorry).
 
 
 


Review 16 Dec 2016
Recommended by customer in EX15
 My Age: 60 - 69 
 I'm: Male 

 I have known this business: Over 10 years 
50.9057, -3.3258
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Legal requirements 9/10
They help us to meet environmental and Health and safety standards
Value for money 9/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Compressor Service

"Direct Air Have Supplied us With New Compressors and we have a service contract with them"
 
 
Team:
Nick & Tim Mc Gill
 
 
 


Review 28 Nov 2016
Recommended by customer in GL18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.9347, -2.4108
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 8/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
various types of work including servicing and consumable supply

"I have been dealing with Direct Air for numerous years now and have always found them to be reliable, good value and conscientious.

As a manufacturing company in these difficult years, we have to do our due diligence and look around for verification of pricing and work scheduling. Other companies are cheaper, but do not use original parts, I have found, Direct air are the company we choose to do business with."
 
 
Team:
ryan, rob, ross
 
 
 


Review 22 Aug 2016
Recommended by customer in CV7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.4705, -1.4742
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 5/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
service of air compressor and dryer systems

"dealing with the service technician was easy and simple, he undertook our induction and then got on with the service, he followed our site rules and worked safely with no problems"
 
 
Team:
N Clifton
 
 
 


Review 18 Jul 2016
Recommended by customer in BS37
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5092, -2.4484
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
service

"good job carried out"
 
 
 
 

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