Direct Air & Pipework Ltd

Unit 38 Herald Way, Binley Industrial Estate
Coventry
West Midlands
CV3 2RQ

52.3934, -1.4424

Compressed Air Products & Services

Listed under:  Compressed Air
100% recommended   Rating 9.7/10
7 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 7 reviews since 2016
 
 
 
Effective Support 9.9/10 Effective Support Rating 9.9
They maintain equipment well and fix problems quickly

 
Responsive Personnel 10/10 Responsive Personnel Rating 10.0
They are helpful and respond promptly

 
Advice & Expertise 9.1/10 Advice & Expertise Rating 9.1
They give expert advice on legal safety and maintenance issues

 
Legal requirements 9.6/10 Legal requirements Rating 9.6
They help us to meet environmental and Health and safety standards

 
Value for money 9.9/10 Value for money Rating 9.9
Their work and advice help us manage our costs at a reasonable price

 
 
 
Recent Reviews 
 
" I have used directair for many years now and there level of service and knowledge is second to none"   more
 
" From Delivery of New Compressor Through to Monthly Servicing a Great Service and I would Reconmmend Direct Air."   more
 
" Fast efficient company."   more
 
" Direct Air Have Supplied us With New Compressors and we have a service contract with them"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
We have confidence in our supplier because they
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
BCAS membership: 100%
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
 
Terms & conditions: 100%
GENERAL provide clear terms and conditions
 
Health & safety advice: 100%
GENERAL advise us on Health & Safety or legal considerations
 
Legally compliant equipment: 80%
SALES explain our joint responsibility to source legally compliant equipment
 
Whole life costs: 100%
SALES understand the importance of whole life cost in equipment selection
 
Sustainability: 100%
SALES advise on sustainability and energy consumption improvement
 
Keeping Promises: 100%
SALES keep their delivery promises
 
Genuine Parts: 100%
AFTERMARKET ensure optimum performance and reliability using genuine parts
 
Correct Maintenance: 100%
AFTERMARKET correctly maintain and service equipment to reduce operating costs
 
Hazardous waste: 100%
AFTERMARKET help us to comply with Hazardous Waste obligations
 
Future Requirements: 100%
AFTERMARKET keep us informed on the future service and maintenance regime
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Air 4
dealing 2
Direct 3
good 2
service 4
business 1
cheaper 1
choose 1
companies 1
Compressor 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 16 Jun 2017
Recommended by customer in EX15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.9057, -3.3258
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
compressor service

"I have used directair for many years now and there level of service and knowledge is second to none"
 
 
Team:
Tim McGill Ross and Nick
 
 
 


Review 22 May 2017
Recommended by customer in EX15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.9057, -3.3258
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Animal Feed Mill

"From Delivery of New Compressor Through to Monthly Servicing a Great Service and I would Reconmmend Direct Air."
 
 
Team:
Nick and Ross
 
 
 


Review 25 Apr 2017
Recommended by customer in TW4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.4510, -0.3868
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Compressor service

"Fast efficient company."
 
 
Team:
Unsure of tech's name (Sorry).
 
 
 


Review 16 Dec 2016
Recommended by customer in EX15
 My Age: 60 - 69 
 I'm: Male 

 I have known this business: Over 10 years 
50.9057, -3.3258
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Legal requirements 9/10
They help us to meet environmental and Health and safety standards
Value for money 9/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
Compressor Service

"Direct Air Have Supplied us With New Compressors and we have a service contract with them"
 
 
Team:
Nick & Tim Mc Gill
 
 
 


Review 28 Nov 2016
Recommended by customer in GL18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.9347, -2.4108
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 8/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
various types of work including servicing and consumable supply

"I have been dealing with Direct Air for numerous years now and have always found them to be reliable, good value and conscientious.

As a manufacturing company in these difficult years, we have to do our due diligence and look around for verification of pricing and work scheduling. Other companies are cheaper, but do not use original parts, I have found, Direct air are the company we choose to do business with."
 
 
Team:
ryan, rob, ross
 
 
 


Review 22 Aug 2016
Recommended by customer in CV7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.4705, -1.4742
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 5/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
service of air compressor and dryer systems

"dealing with the service technician was easy and simple, he undertook our induction and then got on with the service, he followed our site rules and worked safely with no problems"
 
 
Team:
N Clifton
 
 
 


Review 18 Jul 2016
Recommended by customer in BS37
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5092, -2.4484
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Legal requirements 10/10
They help us to meet environmental and Health and safety standards
Value for money 10/10
Their work and advice help us manage our costs at a reasonable price
Show All
 
 
Customer Review
 
service

"good job carried out"
 
 
 
 

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