Thorite

Unit 4 Riverside Place, Bridgewater Road
Leeds
West Yorkshire
LS9 0RQ

Compressed Air Products & Services

Listed under:  Compressed Air
97% recommended   Rating Thorite 8.8/100
35 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 8.8 /10 Overall Rating 8.8/10
Based on 35 reviews since 2007
 
 
 
Effective Support 8.7/10 Effective Support Rating 8.7
They maintain equipment well and fix problems quickly
 
Responsive Personnel 9.3/10 Responsive Personnel Rating 9.3
They are helpful and respond promptly
 
Advice & Expertise 9/10 Advice & Expertise Rating 9.0
They give expert advice on legal safety and maintenance issues
 
Meeting Standards 9/10 Meeting Standards Rating 9.0
They help us to meet Environmental and Health and Safety standards
 
Value for money 8.2/10 Value for money Rating 8.2
The price represents value for money
 
 
 
Recent Reviews 
 
" Thorite have been our service agent for over 30 years & we value their partnership. Our old Hydrovane 715 compressor had come to the end of its working life & their advice on the supply / installation...."   more
 
" Company used to use Economatics until they went out of business & have used Thorite since."   more
 
" Poor communication when compressors are due for maintenance. One compressor ended up being 2 months & over its “service due” time, company was aware of this? Only stayed with this company as ma...."   more
 
" Excellent service at a fraction of the cost of the F.M Supplier."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
We have confidence in our supplier because they …
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
BCAS membership: 60%
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
 
Terms & conditions: 74%
GENERAL provide clear terms and conditions
 
Health & safety advice: 93%
GENERAL advise us on Health & Safety or legal considerations
 
Legally compliant equipment: 67%
SALES explain our joint responsibility to source legally compliant equipment
 
Whole life costs: 93%
SALES understand the importance of whole life cost in equipment selection
 
Sustainability: 79%
SALES advise on sustainability and energy consumption improvement
 
Keeping Promises: 100%
SALES keep their delivery promises
 
Genuine Parts: 100%
AFTERMARKET ensure optimum performance and reliability using genuine parts
 
Correct Maintenance: 97%
AFTERMARKET correctly maintain and service equipment to reduce operating costs
 
Hazardous waste: 74%
AFTERMARKET help us to comply with Hazardous Waste obligations
 
Future Requirements: 96%
AFTERMARKET keep us informed on the future service and maintenance regime
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
communication 2
compressor 3
Dixon 3
efficient 2
engineer 4
Excellent 2
Good 8
helpful 6
just 2
knowledgeable 2
problems 2
reliable 2
Repair 2
service 8
Stuart 3
supply 2
Thorite 3
working 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 5 Jul 2017
Recommended by customer in HG2
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of new HPC compressor

"Thorite have been our service agent for over 30 years & we value their partnership. Our old Hydrovane 715 compressor had come to the end of its working life & their advice on the supply / installation of a new HPC compressor to suit of current needs was first class. We cannot rate our Thorite engineer Stuart Dixon highly enough, his attention to detail & professional approach is second to none. From quotation to supply & commissioning was under a week.
"
 
 
Team:
Steve Bradbury & Stuart dixon
 
 
 

Review 23 Dec 2013
Recommended by customer in DH1
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
HPC BS60 compressor. HPC TE90 air dryer.
 

"Company used to use Economatics until they went out of business & have used Thorite since."
 
 
 
 
Team:
Derek Ellis
 
 
 

Review 17 Jan 2013
Not Recommended by customer in HG5
 
 
Satisfaction Ratings
 
Effective Support 5/10
They maintain equipment well and fix problems quickly
Responsive Personnel 7/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 5/10
The price represents value for money
Show All
 
 
Customer Review
 
5 compressor across 2 factories in N.Yorksire.
 

"Poor communication when compressors are due for maintenance.

One compressor ended up being 2 months & over its “service due” time, company was aware of this?

Only stayed with this company as maintenance engineer. Stuart Dixon is extremely good."
 
 
 
 
Team:
Stuart Dixon
 
 
 

Review 30 Nov 2012
Recommended by customer in YO11
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service of 2 compressors and 2 dryers.
 

"Excellent service at a fraction of the cost of the F.M Supplier."
 
 
 
 
Team:
J Moulson
 
 
 

Review 14 Nov 2012
Recommended by customer in LS25
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Compressor/Dryer
 

"Alan was very good. He explained things clear, worked safe and clean and reported back to me when finished. Thanks. Engineer manager."
 
 
 
 
Team:
Alan Walker
 
 
 

Review 26 Oct 2012
Recommended by customer in YO41
 
 
Satisfaction Ratings
 
Effective Support 7/10
They maintain equipment well and fix problems quickly
Responsive Personnel 7/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 7/10
They help us to meet Environmental and Health and Safety standards
Value for money 7/10
The price represents value for money
Show All
 
 
Customer Review
 
ASD 57 HPC compressor.
 

"As usual all work appears to have been done satisfactorily."
 
 
 
 
Team:
Neilconnolly
 
 
 

Review 17 Oct 2012
Recommended by customer in ST20
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
G Emmonds
 
 
 

Review 12 Oct 2012
Recommended by customer in LS22
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of filters. Operational use & service intervals. Air tower 1975 HPL rotary screw.
 

"Stuart Dixon has served our compressor for years and always acted competently and to a higher standard than expected."
 
 
 
 
Team:
Stuart Dixom
 
 
 

Review 8 Oct 2012
Recommended by customer in WF10
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Air line assembly.
 

"The customer service I receive from Thorite is excellent.

We cannot function without compressed air, so we need a reliable company. That’s why I choose Thorite."
 
 
 
 
Team:
Alan Walker
 
 
 

Review 27 Sep 2012
Recommended by customer in LS16
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 8/10
They are helpful and respond promptly
Advice & Expertise 7/10
They give expert advice on legal safety and maintenance issues
Show All
 
 
Customer Review
 
Hydrovane compressor repair, transformer replaced.
 

"Repair ok but we were not contacted regarding cost of repair, before returning the unit."
 
 
 
 
Team:
Alan Walher
 
 
 

Review 19 Sep 2012
Recommended by customer in YO41
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Service to compressor HPC CSDX 137 & HPC BS50.
 

"Engineer is very proficient at his work. He understands our site & the working practice we undertake. He is very flexible, knowledgeable and just a nice person to work with."
 
 
 
 
Team:
Stuart Dixon
 
 
 

Review 18 Jun 2012
Recommended by customer in LS2
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 6/10
The price represents value for money
Show All
 
 
Customer Review
 
Installation of HPC22T compressor

"On site staff knowledgeable and discussed work on site, working to resolve any minor issues."
 
 
Team:
Jerry Doran, Phil Storey
 
 
 

Review 13 Nov 2011
Recommended by customer in HU7
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Compressor
 
 
 
Team:
J Greenwood
 
 
 

Review 4 Nov 2011
Recommended by customer in LS10
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Compressor
 

"Very helpful always on time. Very pleased with service. Recommended."
 
 
 
 
Team:
J Greenwood
 
 
 

Review 4 Nov 2011
Recommended by customer in YO15
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Compressor & drier.
 

"Very good & prompt service. Good communication & punctual."
 
 
 
 
Team:
J Greenwood
 
 
 

Review 4 Nov 2011
Recommended by customer in LS28
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Good service no problems."
 
 
 
 
Team:
J Greenwood
 
 
 

Review 4 Nov 2011
Recommended by customer in LS28
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
SK21 compressor. ASD 32 compressor.
 
 
 
Team:
J Greenwood
 
 
 

Review 3 Nov 2011
Recommended by customer in WF6
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 8/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 7/10
They help us to meet Environmental and Health and Safety standards
Value for money 7/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
A Walker
 
 
 

Review 18 Oct 2011
Recommended by customer in WF10
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 8/10
They are helpful and respond promptly
Advice & Expertise 7/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
HPC compressor x 2.
 
 
 
 
 

Review 14 Jul 2011
Recommended by customer in LS24
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
HPC Kaeser screw compressor model ASD57T.
 

"Very helpful and efficient advice, offer & supply."
 
 
 
 
 
 
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