Bairds Windows Ltd

Units 1-4 Station Industrial Estate, Station Road
Newton Stewart
Dumfries and Galloway
DG8 6ND

54.9540, -4.4892

Double Glazing

Listed under:  Door Repairs, Doors, Window Repairs, Windows / Window Fitters
100% recommended   Rating 9.8/10
41 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 41 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Really good job. Smashing."   more
 
" Tony and Ian were very courteous and professional. They completed the task to a high standard and made sure the finished job was clean and tidy. We would happily have Tony and Ian back for any futur...."   more
 
" Job well done by 2 fitters, who finished the job well and tided up with hoover on completion."   more
 
" Very professional. Neat and tidy. Friendly."   more
 
About Us


We are a small but ever growing family run business, manufacturing high quality and bespoke PVC-u and Timber windows, doors and conservatories for over 20 Years. We also supply some high quality Vertical Sliding Sash, Composite Doors, Warmcore products and PVC-u roofline and rainwear. Periodic maintenance and cleaning to maintain the original appearance of your high quality products ensuring an extended life and trouble free enjoyment giving good long term value for money.

Confidence comes from knowing that our products are designed and manufactured with the highest of quality and reliability on mind.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 95%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10/10 2
arrived 2
aspects 2
Bairds 6
brief 2
clean 5
courteous 2
definitely 2
door 3
efficiently 2
Excellent 12
family 2
final 2
finish 5
finished 2
fitter 2
fitters 4
fitting 3
Friendly 4
good 9
great 2
happy 3
helpful 3
Highly 3
Ian 3
impressed 2
local 2
lunch 2
mess 2
Neat 3
old 2
pleased 4
polite 2
problem 2
products 3
professional 6
professionalism 2
quality 4
Really 2
recommend 5
recommended 2
reduce 2
service 6
taking 2
team 4
tidy 10
window 3
windows 9
worker 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Apr 2018
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.8596, -4.8008
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing patio door.
 
Cost: £1400
 
 
 
   Business Reply:

Thank you for taking the time to submit a review. We hope you are very happy with your new patio door. Value will prove itself as with periodic cleaning and maintenance to maintain the original appearance of your doors this will extend the life span and give trouble free enjoyment of your new door.
 


Review 24 Apr 2018
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
54.7985, -4.4359
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Triple glazed.
Front door.
Top and side panel.
 
Cost: £1450

"Really good job.
Smashing."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submitting such a positive review. As always it is a pleasure working for you.
 


Review 18 Apr 2018
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.9695, -4.4806
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New front door.
 
Cost: £1200

"Tony and Ian were very courteous and professional.
They completed the task to a high standard and made sure the finished job was clean and tidy.
We would happily have Tony and Ian back for any future work."
 
 
 
 
Team:
Ian Tony
 
 
   Business Reply:

Thank you for taking the time to submit a review, and again it is always a pleasure working for you.
 


Review 12 Feb 2018
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
54.9633, -4.4874
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new double glazing 2 x windows.
 
 
 
 
   Business Reply:

Thank you for taking the time to leave a positive review. Your new windows with a little care and maintenance will give you many years of trouble free service. Thank you again for your review and hope we can be of service again in the future.
 


Review 7 Feb 2018
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit 3 double glazed windows.
 
Cost: £1740

"Job well done by 2 fitters, who finished the job well and tided up with hoover on completion."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review. We strive to have total customer satisfaction and apart from new windows you shouldn't know we have been. Value will prove itself as with periodic cleaning and maintenance to maintain the original appearance of your windows this will extend the life span and give trouble free enjoyment of your new windows.
 


Review 5 Feb 2018
Recommended by customer in DG8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.9588, -4.4827
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit new exterior door.
 
Cost: £722

"Very professional.
Neat and tidy.
Friendly."
 
 
 
 
 
   Business Reply:

Thanks Chris for taking the time to submit a positive review, we are delighted you are happy with you door. I did see your timber door on Friday it is looking good.
 


Review 1 Feb 2018
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
54.9054, -4.3859
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of windows and door in front porch.
 
Cost: £3050

"A job well done and speedily, efficiently completed."
 
 
 
 
Team:
Ian Ian
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review, it really helps others when making a choice on which companies to invite into their home. It was a pleasure to work for you again and I am really happy you are pleased with your porch. Thank you again.
 


Review 2 Jan 2018
Recommended by customer in DG9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
54.9061, -5.0442
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £4800

"Excellent products. Fitters first class. Very very pleased with the whole procedure."
 
 
 
 
Team:
If Is
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review. We are really pleased that you are happy with your new windows.
 


Review 19 Dec 2017
Recommended by customer in DG8
54.8302, -4.4356
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted composite front door.
 
Cost: £1500
 
 
 
   Business Reply:

Thank you so much for taking the time to submit a review. Further to our discussion when you came in, I am really pleased that you are delighted with your door.I hope your old door and surround kept you warm on the fire over Christmas, the fitter enjoyed his pint many thanks from him. We have fitted many of these doors and the value and quality will prove itself long term.
 


Review 13 Dec 2017
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.8635, -4.3607
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fitting of new cottage door.
 
Cost: £650

"Very good job."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit a positive review. Delighted to hear the fitters did a great job.
 


Review 11 Dec 2017
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
54.9054, -4.3859
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new double glazed windows.
 
Cost: £2370

"I am very pleased with the work carried out. I have had dealings with the firm who carried out the manufacturing and fitting of the new window, so it was carried out very professionally. I shall be getting more work done early in the New Year."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review. As always it is a pleasure working for you and to have carried yet another installation to your satisfaction. We look forward to hearing from you again soon. Thank you again.
 


Review 6 Dec 2017
Recommended by customer in KA26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.2312, -4.8547
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows in bedroom, new window in lounge.
 
Cost: £2140

"The 2 Ian were great workers. They work hard.
"
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review. I know there was a couple of issues after installation but these have now all been sorted and hope you are really pleased with your new windows. Your comments have been passed onto the fitters. Thank you again.
 


Review 24 Nov 2017
Recommended by customer in DG8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
54.9633, -4.4874
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Windows
1 Door
2 'Glass' panel replacement
 
Cost: £2042

"Decent product,fitted well,friendly,professional and clean fitter."
 
 
 
 
Team:
Tony
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review. Apart from new windows and a door you should not be able to tell we have been. I know we have just carried out some more work for you and I hope you are as happy with that are you were this. Thank you again.
 


Review 19 Oct 2017
Recommended by customer in DG9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
54.6902, -4.8857
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Manufacture and install 1 inline patio PVC, casement window and 2 double glazed units.

 
Cost: £1938

"This is the 4th time we have used Bairds Windows Ltd and are very happy with their service, attitude and professionalism. The job was tasked to start at 8 am and the 2 workmen arrived promptly. They were courteous, friendly, and made every effort to reduce the amount of dust and sawdust created. All the old wood and glass was removed and the new windows left spotless. "
 
 
 
 
Team:
Is If
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review. It has as always been a pleasure to work for you, it is always our aim to have 100% customer satisfaction and apart from new windows/doors you should not be able to tell we have been. Thank you again for letting us complete works on your behalf. Kind regards as always.
 


Review 5 Oct 2017
Recommended by customer in DG8
54.7917, -4.4341
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two new windows and a stable design rear door (double glazed). To replace old wooden items.
 
Cost: £1590

"Excellent fitter and good quality windows/door.
Took a little longer than expected since date of ordering but that was not a problem."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit a review. Apologies for the length of time it took from ordering to installation. We were and continue to be incredibly busy which is testament to our good reputation for quality products. The value of your products will prove itself long term, quality products with the correct care and maintenance will extend the life span and give trouble free enjoyment of your new products.
 


Review 7 Sep 2017
Recommended by customer in KA26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.2385, -4.8578
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 6 windows.
 

"Excellent."
 
 
 
 
Team:
Ian Ian
 
 
   Business Reply:

Thank you for taking the time to fill out the review form. Your comment and satisfaction ratings are good to know we have another happy customer. We look forward to fitting further windows in due course we will be in touch when they are ready for installation.
 


Review 4 Sep 2017
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.9054, -4.3859
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing old double glazed windows with new.
 
Cost: £2328

"As usual, work is up to your very high standards."
 
 
 
 
Team:
Is If Tb
 
 
   Business Reply:

Thank you for taking the time to write a review, and as always it has been a pleasure to work for you again.
 


Review 10 Aug 2017
Recommended by customer in DG8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
54.8801, -4.8107
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £7136

"I like be a neat and tidy house and wasn't looking forward to the mess. But every job they carried out was controlled and tidied as they went along. It was much appreciated."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit a review. Being invited into someone's home to carry out works for them is a privilege which is treated with the greatest respect. Apart from the obvious new product their should be no other evidence that we have been. All debris is brought back to the factory to be segregated and recycled to the best of our ability and facilities available to us. I will make sure your comments are passed onto the fitters. Thank you once again for your custom and comments.
 


Review 7 Aug 2017
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
54.8143, -4.6776
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove faulty window and replace with new.
 
Cost: £900

"Work carried out to our satisfaction.
Completion checklist worked well, especially training on how to open / close / adjust the new window and how to perform regular / routine maintenance to reduce corrosion."
 
 
 
 
Team:
Is If
 
 
   Business Reply:

Thank you for taking the time to submit a review. We are delighted to have been able to carry out works for you again. I like your comments about the completion check list, it seems so simple but is proving to be very helpful not only to our customers but by also reducing unnecessary call outs.
Thank you again.
 


Review 22 Jul 2017
Recommended by customer in DG9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.8980, -5.0261
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit front and back door and knocker no letter box asked for.
 
Cost: £1880

"Excellent work carried out very efficiently by two very helpful tradesmen would recommend this firm to anyone."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit a review. I am pleased to hear that the fitters were efficient and helpful and will make sure these comments are passed on. I am sorry to hear about you nearly getting an unwanted letter box which was resolved quickly. Thank you again.
 

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