Bairds Windows Ltd

Units 1-4 Station Industrial Estate, Station Road
Newton Stewart
Dumfries and Galloway
DG8 6ND

54.9540, -4.4892

Double Glazing

Listed under:  Door Repairs, Doors, Window Repairs, Windows / Window Fitters
100% recommended   Rating 10/10
28 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 28 reviews since 2016
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This is the 4th time we have used Bairds Windows Ltd and are very happy with their service, attitude and professionalism. The job was tasked to start at 8 am and the 2 workmen arrived promptly. They w...."   more
 
" Excellent fitter and good quality windows/door. Took a little longer than expected since date of ordering but that was not a problem."   more
 
" Excellent."   more
 
" As usual, work is up to your very high standards."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10/10 2
arrived 2
aspects 2
Bairds 6
brief 2
clean 3
definitely 2
door 3
Excellent 11
family 2
final 2
finish 5
fitters 2
Fitting 2
friendly 3
good 7
happy 3
helpful 3
Highly 3
impressed 2
local 2
lunch 2
mess 2
neat 2
old 2
pleased 2
polite 2
problem 2
products 2
professional 4
professionalism 2
quality 4
recommend 5
recommended 2
reduce 2
service 6
taking 2
team 4
tidy 8
window 2
Windows 9
worker 2
workmanship 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Oct 2017
Recommended by customer in DG9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
54.6902, -4.8857
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Manufacture and install 1 inline patio PVC, casement window and 2 double glazed units.

 
Cost: £1938

"This is the 4th time we have used Bairds Windows Ltd and are very happy with their service, attitude and professionalism. The job was tasked to start at 8 am and the 2 workmen arrived promptly. They were courteous, friendly, and made every effort to reduce the amount of dust and sawdust created. All the old wood and glass was removed and the new windows left spotless. "
 
 
 
 
Team:
Is If
 
 
 


Review 5 Oct 2017
Recommended by customer in DG8
54.7917, -4.4341
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two new windows and a stable design rear door (double glazed). To replace old wooden items.
 
Cost: £1590

"Excellent fitter and good quality windows/door.
Took a little longer than expected since date of ordering but that was not a problem."
 
 
 
 
 
 


Review 7 Sep 2017
Recommended by customer in KA26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.2385, -4.8578
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 6 windows.
 

"Excellent."
 
 
 
 
Team:
Ian Ian
 
 
 


Review 4 Sep 2017
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.9054, -4.3859
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing old double glazed windows with new.
 
Cost: £2328

"As usual, work is up to your very high standards."
 
 
 
 
Team:
Is If Tb
 
 
   Business Reply:

Thank you for taking the time to write a review, and as always it has been a pleasure to work for you again.
 


Review 10 Aug 2017
Recommended by customer in DG8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
54.8801, -4.8107
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £7136

"I like be a neat and tidy house and wasn't looking forward to the mess. But every job they carried out was controlled and tidied as they went along. It was much appreciated."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit a review. Being invited into someone's home to carry out works for them is a privilege which is treated with the greatest respect. Apart from the obvious new product their should be no other evidence that we have been. All debris is brought back to the factory to be segregated and recycled to the best of our ability and facilities available to us. I will make sure your comments are passed onto the fitters. Thank you once again for your custom and comments.
 


Review 7 Aug 2017
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
54.8143, -4.6776
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove faulty window and replace with new.
 
Cost: £900

"Work carried out to our satisfaction.
Completion checklist worked well, especially training on how to open / close / adjust the new window and how to perform regular / routine maintenance to reduce corrosion."
 
 
 
 
Team:
Is If
 
 
   Business Reply:

Thank you for taking the time to submit a review. We are delighted to have been able to carry out works for you again. I like your comments about the completion check list, it seems so simple but is proving to be very helpful not only to our customers but by also reducing unnecessary call outs.
Thank you again.
 


Review 22 Jul 2017
Recommended by customer in DG9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.8980, -5.0261
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit front and back door and knocker no letter box asked for.
 
Cost: £1880

"Excellent work carried out very efficiently by two very helpful tradesmen would recommend this firm to anyone."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit a review. I am pleased to hear that the fitters were efficient and helpful and will make sure these comments are passed on. I am sorry to hear about you nearly getting an unwanted letter box which was resolved quickly. Thank you again.
 


Review 15 Jun 2017
Recommended by customer in DG9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.8455, -5.1209
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full window and door replacement including 2 patio doors remedial work to strapping and sills due to previous water ingress.
 
Cost: £7650

"2 x Man team of fitters arrived punctually each day and worked non-stop. They kept us informed of all progress and their plans for each day.
Very professional and left the house clean and tidy each day. "
 
 
 
 
Team:
Is Ie
 
 
   Business Reply:

Thank you for taking the time to submit a review, it is not only good for us but other customers too. We are really pleased with your positive comments. I will be adding some photos to our blog on the website hopefully today. We are delighted that you are a very happy customer, with these windows and the installations you can now enjoy your home.
 


Review 23 May 2017
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
54.8316, -4.2151
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New door fit.
 
Cost: £1000

"Excellent job! Had to wait because they were so busy but that's a good sign. "
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit a review, it is really appreciated and gives us pleasure to see happy customers. I hope the furniture arrived and you got it in okay. Many thanks again.
 


Review 26 Apr 2017
Recommended by customer in KA26
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.1022, -4.7684
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Windows to front of house - ground floor.
 
Cost: £1008

"Work well done. Tidy worker. Friendly."
 
 
 
 
Team:
Ian
 
 
   Business Reply:

Thank you for taking the time to fill out this review, they are really appreciated not only by us but by other customers too. Your positive comments will be passed onto Ian, we hope you are as happy with these as you were with the previous ones. It was a pleasure working for you again. Thank you
 

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