Esk Glazing

Margaret House, Sir William Smith Road, Kirkton Industrial Estate
Arbroath
Angus
DD11 3RD

56.5719, -2.6083

Double Glazing & Conservatories

Listed under:  Conservatories, Doors, Double Glazing, Glass / Glazier / Glazing, Windows / Window Fitters
99% recommended   Rating 9.6/10
599 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 599 reviews since 2010
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Esk Glazing done a very good, professional job and I would not hesitate to get them to do more work for me in the future. Should the need arise. "   more
 
" Excellent service. Friendly courteous employees. High standard of work. "   more
 
" Beautiful windows and very professional installers. Very little, if any, mess left. Very happy with it all and would definitely recommend to friends and family. "   more
 
" We have used this firm on several occasions and have always found them to be very professional and courteous. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 7
arrived 14
C 29
certainly 6
class 13
clean 39
cleaned 9
contact 6
definitely 15
Delighted 19
door 33
Doors 12
efficient 30
efficiently 12
Esk 52
Excellent 85
finish 18
finished 13
fitted 18
fitters 18
friendly 38
friends 16
Glazing 50
good 61
Great 15
happy 57
helpful 26
Highly 17
installation 31
installers 13
mess 15
pleasant 16
pleased 58
polite 25
product 16
professional 45
quality 23
quickly 18
quote 12
recommend 46
recommended 15
satisfied 16
service 55
standard 20
Team 33
tidy 47
window 29
windows 42
workmanship 17
workmen 27
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Mar 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4820, -2.8181
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement kitchen window and door.
 
Cost: £1800

"Excellent service. Friendly courteous employees. High standard of work. "
 
 
 
 
Team:
Alan Gary
 
 
 


Review 14 Mar 2019
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.4731, -3.0241
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing white upvc cladding.
 
Cost: £1240

"Esk Glazing done a very good, professional job and I would not hesitate to get them to do more work for me in the future. Should the need arise. "
 
 
 
 
 
 


Review 4 Dec 2018
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
56.4759, -2.9087
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
6 big windows (1 very large window) and 1 front door.
 
Cost: £5894

"Beautiful windows and very professional installers. Very little, if any, mess left. Very happy with it all and would definitely recommend to friends and family. "
 
 
 
 
 
 


Review 22 Nov 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.4683, -2.9873
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 double fully reversible kitchen window and 1 single tilt and turn window in porch.
 
Cost: £1698

"We have used this firm on several occasions and have always found them to be very professional and courteous. "
 
 
 
 
 
 


Review 15 Nov 2018
Recommended by customer in AB30
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.8500, -2.5727
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of outside door.
 
Cost: £920

"Excellent job. "
 
 
 
 
 
 


Review 12 Nov 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4609, -3.0037
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace two windows in two different bedrooms
Double glazing.
 
Cost: £1578

"I was pleased with the job and would recommend to friends. "
 
 
 
 
 
 


Review 12 Nov 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4880, -2.9999
 
 
Satisfaction Ratings
 
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 4 windows and fit french windows in place of patio doors.
 
Cost: £4390

"The work was carried out in the time promised it was done with the minimum of noise and disruption. We are very pleased with the result. "
 
 
 
 
 
 


Review 1 Nov 2018
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.4773, -2.9819
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows.
 
Cost: £3850

"First class professional job. Very happy with the job. Esk did: Nice friendly workmen. "
 
 
 
 
 
 


Review 23 Oct 2018
Recommended by customer in DD3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4828, -2.9795
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door.
 
Cost: £175

"Work well done good team. "
 
 
 
 
 
 


Review 23 Oct 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4570, -3.0629
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 new windows fitted to rear of private house.
 
Cost: £2450

"Cannot fault this company in any way. Work carried out to a very high standard by 2 well mannered and pleasant fitters. "
 
 
 
 
Team:
Gary Macallan
 
 
 


Review 17 Oct 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.5152, -2.8187
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1348
 
 
 
 


Review 15 Oct 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: Under 1 year 
56.4826, -2.9848
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Upstairs bedroom windows replaced with new units.
 
Cost: £1145

"Work carried out efficiently by company staff. Would have no hesitation in using company again in the future. "
 
 
 
 
Team:
Gary
 
 
 


Review 11 Oct 2018
Recommended by customer in DD5
56.4821, -2.8878
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement front door.
 
Cost: £3000

"Very satisfied with job. "
 
 
 
 
 
 


Review 1 Oct 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4731, -2.8942
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One garage window.
 
Cost: £550

"Happy with window and work. Only comment would be about lead time of close to 8 weeks. We knew it would be long but no updates. I had to call and ask. Window fitted shortly after the call. "
 
 
 
 
 
 


Review 24 Sep 2018
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4927, -2.9080
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace front and rear doors.
 
Cost: £3926
 
 
Team:
Paul Dean
 
 
 


Review 18 Sep 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
56.4724, -2.9318
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New door and fitting
 
Cost: £188500

"Very quickly fitted."
 
 
 
 
 
 


Review 13 Aug 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4803, -2.8548
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Grant Jordan
 
 
 


Review 4 Jul 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4717, -3.0484
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New door to be fitted.
 
Cost: £1296

"Very professional and courteous staff from office. Sales and fitters."
 
 
 
 
 
 


Review 4 Jun 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4654, -2.8673
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Back door and french door.
 
Cost: £2500
 
 
 
 


Review 21 May 2018
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4951, -2.9962
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Patio doors.
 
Cost: £1150

"Perfect finish and very efficient."
 
 
 
 
Team:
Paul Dean
 
 
 

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