M C T Electrical (East Anglia) Ltd

52 Broadland Drive, Thorpe End
Norwich
Norfolk
NR13 5BT

52.6516, 1.3662

Electrical Contractors

Listed under:  Burglar Alarms and Security Systems, Electrical Contractor, Electrical Test & Inspection, Electricians, PAT Testing
99% recommended   Rating 9.8/10
181 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 181 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Mr Taylor was recommended by my friend and neighbour who speaks highly of Mr Taylor's work. He has previously installed DuCasa electric heating in my home and he did all the electrics in my kitchen....."   more
 
" Very pleased."   more
 
" Fast and efficient service. Our tenant was very happy with the speed of the repair."   more
 
" Estimate process was quick and efficient. Price was fair and clarification was given promptly. Work was carried out as promised and one small issue was dealt with quickly and effectively. All round ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 5
arrived 6
aspects 4
certainly 7
clean 8
Cleaned 7
clearly 7
confidence 4
confident 4
continue 4
courteous 6
definitely 5
disruption 8
efficient 20
efficiently 6
electrical 31
electrician 5
excellent 20
explained 11
extremely 7
fair 5
Fast 4
fittings 4
friend 4
friendly 22
good 25
Great 5
happy 14
helpful 13
highly 11
impressed 9
installed 4
light 4
man 9
Matt 35
MCT 26
pleasant 13
pleased 15
polite 12
professional 32
quickly 11
recommend 32
recommended 10
recommending 8
reliable 10
service 28
Services 10
standard 13
tidy 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Jan 2018
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5998, 1.3868
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing cloakroom fan. Connecting new electric cooker

"Mr Taylor was recommended by my friend and neighbour who speaks highly of Mr Taylor's work.
He has previously installed DuCasa electric heating in my home and he did all the electrics in my kitchen.
He tests all his installations and all his work is to a very high standard.
He is a well-presented, well-mannered and personable man whom I feel confident to invite into my home."
 
 
Team:
Matt Taylor
 
 
 


Review 11 Dec 2017
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6622, 1.3341
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 7 light fittings with supplied units.
 
Cost: £168

"Very pleased."
 
 
 
 
Team:
Matt Taylor Ashley Norrs
 
 
 


Review 27 Nov 2017
Recommended by customer in CB22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.1358, 0.0844
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to water cylinder immersion heater
 
Cost: £170
 

"Fast and efficient service. Our tenant was very happy with the speed of the repair."
 
 
Team:
Matt Taylor
 
 
 


Review 26 Nov 2017
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5723, 1.3384
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electronic burglar alarm system installed.
 
Cost: £650
 

"Estimate process was quick and efficient. Price was fair and clarification was given promptly.
Work was carried out as promised and one small issue was dealt with quickly and effectively.
All round a good service."
 
 
Team:
Matt
 
 
 


Review 17 Nov 2017
Recommended by customer in IP21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.4240, 1.2452
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install 4 HD camera CCTV system, with our recorder and remote access for smart phones.
 
Cost: £960

"I'm always confident with all things electrical which have been installed by Matt Taylor and Ashley Dobbs."
 
 
 
 
Team:
Matt Ashley
 
 
 


Review 16 Nov 2017
Recommended by customer in NR9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6115, 0.9847
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To install plynth and under unit LED lighting.
 
 
 
Team:
Matt Ashley
 
 
 


Review 3 Nov 2017
Recommended by customer in Nr2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6281, 1.2741
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New electrical circuit for oven
 
Cost: £380
 

"This is the second time we have used MCT and as ever Matt and co did a fantastic job, the quality of the work is excellent. They were professional and friendly and very customer focussed."
 
 
Team:
Matt Taylor
 
 
 


Review 23 Oct 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6272, 1.2652
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Call out to replace faulty immersion heater element.
 
Cost: £180

"Came out same day as call to say we had a problem. Worked into evening to finish the job. Excellent service."
 
 
 
 
Team:
Matt Taylor
 
 
 


Review 18 Oct 2017
Recommended by customer in nr13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6220, 1.2892
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced under cupboard lights with new LEDs.
 
Cost: £200
 

"MCT are our go to electricians. As landlords we rely on tradesmen like these. Couldn't recommend more."
 
 
 
 


Review 6 Sep 2017
Recommended by customer in NR9
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6115, 0.9847
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To install garage lighting.
Move position of outside sensor light
 
Cost: £509
 
 
Team:
Ashley Nobrs Matt Taylor
 
 
 

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