McRae's Sales Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

51.6087, 0.0005

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating 9.6/10
385 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 385 reviews since 2009
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Professional at all times, excellent communication and very friendly staff. Have used their professional services twice now and would use and recommend to others."   more
 
" McRaes were very easy to deal with at all times. From a buyers perspective, they were friendly and in contact the perfect amount. If we ever called & left a message or emailed, the team would get back...."   more
 
" Always friendly and professional. Lisa always answered any concerns and helped where she could. Pleased McRae’s helped on completion day with the solicitors. "   more
 
" Lisa was a wonderful help throughout."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 89%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 85%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 82%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 94%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

acted 9
advice 16
available 9
best 14
better 9
bought 11
buyer 16
buyers 14
buying 23
calls 8
chain 11
communication 18
craig 30
definitely 17
difficult 20
efficient 16
estate 37
excellent 58
experience 24
extremely 22
fantastic 19
friendly 94
good 60
great 42
happy 47
help 21
helpful 104
highly 32
informed 29
Lisa 87
local 19
market 20
McRae’s 52
McRaes 89
Pleased 22
process 62
Professional 91
property 66
purchase 24
really 21
recommend 74
sale 54
sell 20
selling 23
service 148
sold 18
supportive 21
team 44
Thank 45
thanks 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Nov 2017
Recommended by customer in CM16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.7067, 0.1147
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi Detached house in Epping
 
Cost: £550000
 

"Professional at all times, excellent communication and very friendly staff. Have used their professional services twice now and would use and recommend to others."
 
 
Team:
Craig, Lisa, Barbara
 
 
 


Review 7 Nov 2017
Recommended by customer in CM16
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.7067, 0.1147
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached, 3 bedroom house in Epping.
 
Cost: £550000
 

"McRaes were very easy to deal with at all times. From a buyers perspective, they were friendly and in contact the perfect amount. If we ever called & left a message or emailed, the team would get back to us quickly. Lisa was fantastic and we feel McRaes gave us a great service."
 
 
Team:
Lisa and Craig
 
 
 


Review 27 Oct 2017
Recommended by customer in E4 7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6263, 0.0000
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace, 1930s style house 3 bedrooms with left room.
 
Cost: £530000
 
 
Team:
Lisa Fox
 
 
 


Review 10 Oct 2017
Recommended by customer in E4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6333, 0.0082
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £290000

"Always friendly and professional. Lisa always answered any concerns and helped where she could. Pleased McRae’s helped on completion day with the solicitors. "
 
 
 
 
Team:
Lisa Barbara
 
 
 


Review 21 Sep 2017
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.6067, 0.0017
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
First Floor 2 bed flat. Hale end rd, E4.
 
Cost: £350000

"Lisa was a wonderful help throughout."
 
 
 
 
Team:
Lisa
 
 
 


Review 14 Sep 2017
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
51.6103, 0.0039
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Highams Park London E4
 
Cost: £270000
 

"Helpful from the start but the buyers solicitors became awkward so needed to keep pushing for answers (this became tiresome), it would have been nice if there had been a bit more information coming forward rather than chasing at the end of nearly everyday.
(It would have been nice to hear there has been no progress rather than hear nothing at a stressful time of selling a property).

Please note the hold ups were out of the estate agents hands.

Overall, the property was well marketed, the team are polite and I would happily recommend McRaes estate agent and wouldn't hesitate to use their services again.

Recommendations: Please don't run away with what you want to say, stop and take a breath there are two people in your conversation.
Also a simple email/phone call towards the end of the day just to keep the communication channels open, even if nothing has progressed its just to let clients know you are keeping on top of things.
(radio silent for 2/3/4 days is not good)."
 
 
Team:
Lisa, Craig, Barbara
 
 
 


Review 8 Sep 2017
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6063, 0.0028
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
5 bed Edwardian mid terrace.
 
Cost: £690000

"Lisa McRae was very knowledgeable and let house do the talking.Not at all pushing which was very refreshing."
 
 
 
 
 
 


Review 6 Sep 2017
Recommended by customer in E17
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5909, 0.0025
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached.
 
Cost: £625000

"Excellent communication, throughout. Would recommended. Friendly staff."
 
 
 
 
Team:
Gill Lisa Craig Barbara
 
 
 


Review 5 Sep 2017
Recommended by customer in E4 8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6046, -0.0160
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house in Chingford.
 
Cost: £462000

"I was very pleased and satisfied with the service provided by McRaes. I had a lot of liaison with Lisa fox at McRaes and she was a blessing. She was very reliable and always kept to her word. Most of all she was very reassuring throughout the entire process. I had never heard of McRaes before as I'm not from the Chingford area but I would certainly recommend them. All the staff have been very friendly and helpful. I have finally completed and am extremely happy with the service."
 
 
 
 
Team:
Craig Mcrae Lisa Fox Barbara B
 
 
 


Review 30 Aug 2017
Recommended by customer in E17
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.5991, -0.0017
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £545000

"Lisa was very helpful throughout all stages of the transaction making things very stress free.
Thank you!"
 
 
 
 
Team:
Lisa Fox
 
 
 

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