McRae's Sales Lettings & Management - Sales

18 The Avenue, Highams Park
London

E4 9LD

51.6087, 0.0005

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating 9.6/10
366 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 366 reviews since 2009
 
 
 
Professional
9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable
9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly
9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful
9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" What can I say about McRaes. They were absolutely excellent! Craig worked tirelessly from early morning to late at night to make sure our purchase went through and we are so grateful!! Lisa, Gill...."   more
 
" The whole process has been very smooth and I am happy with the team at McRaes. Thank you. "   more
 
" All good."   more
 
" Lisa Fox at McRaes and the whole team have been extremely helpful and proactive through what was a difficult (to say the least) house buying process. She went over and above what I would have expected...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 95%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 89%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 87%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 81%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 94%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

acted 9
advice 15
available 8
best 14
better 8
bought 11
buyer 15
buyers 12
buying 22
chain 11
Communication 14
contact 12
Craig 28
definitely 17
difficult 18
efficient 15
estate 35
excellent 53
experience 20
extremely 19
Fantastic 17
friendly 88
good 58
great 41
happy 44
help 19
helpful 100
Highly 29
informed 28
Lisa 78
local 18
market 19
McRae’s 51
McRaes 84
pleased 20
process 56
professional 85
property 63
purchase 24
really 20
recommend 69
sale 51
sell 19
selling 20
service 142
sold 15
supportive 20
team 39
Thank 42
thanks 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

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Review 15 Jun 2017
Recommended by customer in E4 9
51.6100, 0.0048
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
1930's semi detached summer house in garden.
 
Cost: £730000

"What can I say about McRaes. They were absolutely excellent! Craig worked tirelessly from early morning to late at night to make sure our purchase went through and we are so grateful!!

Lisa, Gill and Barbara in the office fielded all the phone calls, they were wonderful and so supportive to us. We used McRaes to sell our property and bought through them too and we are very pleased that we did!!"
 
 
 
 
 
 


Review 1 Jun 2017
Recommended by customer in IG8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.6068, 0.0096
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Backs onto woodland semi detached 3 bedrooms.
 
Cost: £405000

"The whole process has been very smooth and I am happy with the team at McRaes. Thank you. "
 
 
 
 
 
 


Review 5 Apr 2017
Recommended by customer in E4 6
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6269, 0.0182
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
One bed flat.
Chingford.
1930's construction.
 
Cost: £265000

"All good."
 
 
 
 
Team:
Lisa Craig
 
 
 


Review 30 Mar 2017
Recommended by customer in E17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.5968, 0.0037
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Four bedroom 1930''s terrace house in Upper Walthamstow E17, near Epping forest.
 
Cost: £593000
 

" Lisa Fox at McRaes and the whole team have been extremely helpful and proactive through what was a difficult (to say the least) house buying process. She went over and above what I would have expected any estate agent to do. Her kindness,understanding and genuine concern for me and my family was exceptional. I would highly recommend McRaes to others including my own friends and family. Thank you. "
 
 
Team:
Lisa Fox and the whole team
 
 
 


Review 15 Mar 2017
Recommended by customer in SL3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4850, -0.5248
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
1 bedroom maisonette in Colnbrook Berkshire.
 
Cost: £170000
 

" I cannot tell you how refreshing it is to deal with a professional, friendly and honest Estate Agents and that is exactly what I got with McRae's Property Management.
Lisa Fox is just a ray of sunshine and optimism to deal with, it's a delight, I knew from the start that Lisa and the team genuinely care about their clients and I knew I was in good hands and they did not let me down or disappoint in any way. They go above and beyond to the very end, Lisa rides that wave right alongside you and you feel safe and secure with her expert guidance.
Obviously I cannot recommend highly enough, I am totally delighted. "
 
 
Team:
Lisa Fox & Craig McRae
 
 
 


Review 10 Feb 2017
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.6132, 0.0071
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
End of terrace four bedroomed 1930''s house
 
Cost: £675000
 

" I would highly recommend Mcrae's Estate Agents in Highams Park. We recently sold and purchased through them and they were very supportive and information throughout the whole process. Lisa Fox must get a special thank you for her professionalism and support.

Jane Patterson "
 
 
Team:
Lisa Fox and Craig Mcrae
 
 
 


Review 6 Feb 2017
Recommended by customer in E4 9
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6055, -0.0030
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bed terrace.
 
Cost: £510000

"Lisa came recommended by good friends of ours and she lived up to the very high. Expectations at all times, helpful, friendly, insightful, accommodating and most importantly, professional. Jen and I are grateful to USA and the team and McRae's. Thank you."
 
 
 
 
Team:
Lisa Fox
 
 
 


Review 6 Feb 2017
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.6055, -0.0030
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bedroom Victorian terrace house. Highams park.
 
Cost: £500000

"We were informed about potential buyers and how things were progressing. Very happy with the service."
 
 
 
 
Team:
Lisa
 
 
 


Review 26 Jan 2017
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.6063, 0.0028
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Three bedroom terraced house in Highams Park, E4.
 
Cost: £615000
 

" Our position was to sell a property. From the very start we were dealt with very professionally but also with a very caring manner. It did cross our minds at the very beginning to sell the property ourselves on-line, we are so glad that we didn't, mainly due to all the help, support and invaluable advice. Would really recommend McRaes Estate Agents, as we had some difficult times but they were there for us which made it so much less stressful. "
 
 
Team:
The whole team at Highams Park worked so hard for us, but would like to say a special thank you to Lisa Fox.
 
 
 


Review 14 Jan 2017
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6027, -0.0002
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Semi detached house 3 beds, 2 bathrooms.
 
Cost: £485000
 

" I recently bought a property in Highams Park and I had to deal with McRaes Estate Agency for this transaction and in particular with Lisa Fox.
All that I can say is that the service offered by Lisa was excellent, very helpful and always on top of things.

It was a pleasure to deal with this estate agency. Thanks again for all the support during this long and sometimes painful process. "
 
 
Team:
Lisa Fox
 
 
 


Review 11 Jan 2017
Recommended by customer in E4 9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.6100, 0.0030
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bed terrace
 
Cost: £483000
 
 
Team:
Lisa Fox
 
 
 


Review 22 Dec 2016
Recommended by customer in E4 9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6067, -0.0013
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
2 bed terrace.
 
Cost: £464000

"Fantastic service from start to finish. You truly went above and beyond for us and we're so grateful! Thank you."
 
 
 
 
Team:
Lisa Fox
 
 
 


Review 19 Dec 2016
Recommended by customer in E4 9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.6027, -0.0002
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bedroom end of terrace house, Highams Park, London E4.
 
Cost: £500000
 

" McRaes estate agents had been highly recommended to me and I had heard many good things about their standard of work.

The service we received was professional, friendly and altogether first class.

They kept me informed of what was happening with the sale of the house on a regular basis and really showed their care and dedication in doing the best job for you.

I will definitely be using them again at some time and would highly recommend to anyone buying, selling or renting. "
 
 
Team:
Craig, Lisa and Barbara in particular, but all the staff are brilliant!
 
 
 


Review 21 Nov 2016
Recommended by customer in E4 7
51.6320, 0.0060
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bed flat.
 
Cost: £320000

"Thanks am Very Very happy."
 
 
 
 
 
 


Review 9 Nov 2016
Recommended by customer in E4 9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.6045, -0.0043
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
2 bed 1960s maisonette in Highams Park.
 
Cost: £368500
 

" I rate the integrity of McRaes very highly (having been a landlord and a seller with them). I found them very knowledgable about the local market, and professional at every stage - from photos, to writing the description, and showing prospective buyers around. We had a wobble during the process about the market and our buyers; and McRaes were swift and responsive in understanding our concerns and advising the best strategies for dealing with them. We achieved a price above our asking price.

My experience over the last 5 years of working with the firm, is that integrity and honesty is at the core of how they deal with all their customers (buyers and sellers; landlords and tenants).

Another example of this is the way they dealt with a misunderstanding over fees where our solicitors paid them too much. Once I queried this they accepted this straightaway. "
 
 
Team:
Lisa, Craig,
 
 
 


Review 30 Oct 2016
Recommended by customer in E4 9
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.6062, -0.0031
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 Bed Victorian terrace with loft extension and rear garden.
 
Cost: £585000

"Very professional service honest and hardworking."
 
 
 
 
 
 


Review 30 Oct 2016
Recommended by customer in N7 8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.5489, -0.1107
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Highams Park 4 bed terrace.
 
Cost: £585000

"Tough chain. Later found out that one of the vendor had previously pulled out of a previous deal, hadn't been informed of this. "
 
 
 
 
 
 


Review 23 Oct 2016
Recommended by customer in IG8
51.6088, 0.0395
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bedroom split level flat.
 
Cost: £280000

"Yes we had very good service."
 
 
 
 
 
 


Review 23 Oct 2016
Recommended by customer in IG8
51.6156, 0.0330
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Detached 4 bedrooms Monkhams estate.
 
Cost: £950000

"The sale went through very well. What I particularly like about the agent is that they are constantly on top of matters and follow everything through thoroughly. "
 
 
 
 
 
 


Review 4 Oct 2016
Recommended by customer in E4 9

 I'm: Male 

51.6066, 0.0026
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Victorian 3 bed terraced house, c. 1910 construction

" McRae's responded with lightening speed to our request to get our property on the market as soon as possible, provided a solid and realistic valuation upon which to base the marketing of our property based on their unrivalled local knowledge.

The service provided from start to finish was very, very good and very attentive. House buying and selling is always a difficult process, but McRae's provided as much help as they possibly could to achieve the successful sale of our property.

Deal with confidence, and if you are in Highams Park, I am confident there is no one better to market your property. "
 
 
Team:
Lisa and Craig
 
 
 

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