Paul Watts Estate Agents - Sales

379/381 Charminster Rd
Bournemouth
Dorset
BH8 9QT

50.7430, -1.8615

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.8/10
127 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 127 reviews since 2007
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Over a period of 17 years I have used Paul Watts Estate Agency of 4 separate occasions and on each occasion they have stepped up to the mark with professionalism and expertise of the housing market wi...."   more
 
" We were entirely satisfied with Paul Watts Estate Agents. They had a very good knowledge of the property market in our area and they were very helpful and professional throughout the whole sales proce...."   more
 
" I delt mainly with Margaret and was impressed with her professionalism,integraty and being able to help me through this stressful time also leaning on her honesty whilst negotiating with the seller. I...."   more
 
" I have only praise for Margaret and her team. Their service at all times was friendly and above all efficient. The sale probably would not have happened without their intervention."   more
 
About Us


We are an independent Estate Agency offering a more individual approach to selling property. We focus on building a good working relationship with both sellers and buyers.

We have a reputation for selling properties in the Queens Park, Throop and Charminster areas of Bournemouth in particular, but we also sell properties in other surrounding areas. High levels of repeat business and recommendations we receive are a good indication of how we conduct our business.

From initial appraisal to preparation of high quality particulars, and negotiating / monitoring sales, owners can be sure they will receive our close attention at all times.

Buyers can be assured we will listen carefully to their requirements in order to match them to appropriate properties for a successful result.

We pride ourselves on our attention to detail and professional standards, being members of both the National Association of Estate Agents and the Property Ombudsman Scheme.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 74%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 85%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 76%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 89%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 15
approach 6
best 6
better 6
bought 6
buyers 14
calls 6
contact 7
difficult 6
efficient 10
ensure 6
Estate 35
excellent 17
experience 10
Extremely 8
feedback 6
friendly 29
good 19
great 9
happy 10
help 11
helped 13
helpful 34
highly 16
honest 14
informed 16
knowledge 14
local 11
Margaret 34
market 13
parties 8
Paul 60
pleasure 9
process 30
professional 49
property 33
purchase 15
received 14
recommend 32
sale 25
sales 9
sell 16
seller 8
Sellers 8
selling 13
service 41
team 35
thoroughly 9
viewings 14
Watts 59
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 7 6 5 4 3 2 1

Budget:  


Review 11 Dec 2017
Recommended by customer in BH8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.7450, -1.8486
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom Detached House Large rear garden backing on to woods Garage & drive way front garden Located in Queens Park
 
Cost: £565000
 

"Over a period of 17 years I have used Paul Watts Estate Agency of 4 separate occasions and on each occasion they have stepped up to the mark with professionalism and expertise of the housing market within the Queens Park Area of Bournemouth.

All the Staff were extremely polite, knowledgeable and had a 'calming' approach to some final delicate negotiations.

I would strongly recommend Paul Watts Estate Agency to any potential seller of buyer entering the market.

Great work Margaret and your team, many thanks for your assistance."
 
 
Team:
Margaret Annable, Leigh & Penny
 
 
 


Review 6 Dec 2017
Recommended by customer in BH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.7159, -1.8940
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom detached house in good residential area of Bournemouth
 
Cost: £515000
 

"We were entirely satisfied with Paul Watts Estate Agents. They had a very good knowledge of the property market in our area and they were very helpful and professional throughout the whole sales process. All appointments were kept and information was relayed promptly and accurately. The sale of our property met with the usual difficulties along the way but Paul Watts helped us to navigate our way through these problems and I would have no hesitation in recommending them to anyone wishing to sell a similar property."
 
 
 
   Business Reply:

Thank you for your kind words. As you say there were a few trials and tribulations, but it was a good team effort to get the right result for everyone. Best wishes to you both in your new home.
 


Review 6 Dec 2017
Recommended by customer in BH8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7450, -1.8486
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house in the Queens park area
 
Cost: £575000
 

"I delt mainly with Margaret and was impressed with her professionalism,integraty and being able to help me through this stressful time also leaning on her honesty whilst negotiating with the seller. I would like to thank Paul Watts Estate Agents and especially Margaret for her help and guidance through the house purchase prosses."
 
 
Team:
Margaret
 
 
   Business Reply:

Many thanks for taking the trouble of leaving us your review. We were happy that the sale went through relatively smoothly and glad that you were happy with the service provided. Best wishes in your new home.
 


Review 6 Dec 2017
Recommended by customer in BH6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.7219, -1.8142
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement apartment
 
Cost: £98000
 

"I have only praise for Margaret and her team. Their service at all times was friendly and above all efficient. The sale probably would not have happened without their intervention."
 
 
Team:
Margaret Annable
 
 
   Business Reply:

Thank you for taking the time to leave a review - much appreciated. We were happy to get a good result for all concerned.
 


Review 5 Dec 2017
Recommended by customer in BH8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.7398, -1.8569
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house in Queens Park, Bournemouth. Front and rear garden, garage/store, off-road parking. Two bathrooms, utility, 2 reception rooms, large open plan kitchen/diner.
 
Cost: £482500
 

"Paul Watts is a small and local firm. You get a personal, honest and knowledgeable service from Margaret, she'll work hard for you, return calls promptly and is always polite and respectful.

There is no pushiness, none of the nonsense you can get from some Estate Agents that are desperate to keep your custom. We had no foul ups/mistakes, everything Margaret did was accurate and professional.

The price was really good. Margaret recommended and helped us with a good local and independent removal company, helped us source free boxes locally and was generally a great person to deal with. As far as you can take the pressure out of buying or selling, Margaret did that. Our house sold for a good price.
"
 
 
Team:
Margaret Annabelle
 
 
   Business Reply:

Thank you so much for your kind words. It is great to hear you confirm that we have fulfilled our desire to make your sale and move as smooth as possible.
Very best wishes to you all in your new home.
 


Review 22 Nov 2017
Recommended by customer in BH8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.7382, -1.8511
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroomed ground floor flat in Bournemouth
 
Cost: £278000
 

"Paul Watts were by far the best estate agents I have ever dealt with. Even though we were the purchasers they went way beyond what was expected of them. So helpful with the purchase and assisted with further information. I would recommend Paul Watts to anyone at all."
 
 
Team:
Margaret Annable
 
 
   Business Reply:

Thanks for taking the time to leave a review. It did not always go smoothly, but we got there in the end! Do hope it proves to be a happy home.
 


Review 23 Oct 2017
Recommended by customer in BH8
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.7454, -1.8474
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached 50''s New England style property. Queens Park area of Bournemouth.
 
Cost: £492500
 

"The agents were supportive, helpful, honest and responsive throughout our dealings with them, whilst maintaining a clear loyalty to their clients.

"
 
 
Team:
Margaret Annabelle
 
 
   Business Reply:

Thank you so much for that super testimonial. It was a pleasure handling the sale to you and we hope you will be very happy in your lovely new home. Looking forward to seeing more photos!
 


Review 21 Oct 2017
Recommended by customer in GL16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.8128, -2.6145
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bed-room, detached dormer bungalow in Queens Park, Bournemouth.
 
Cost: £492500
 

"We found all at Paul Watts very friendly and professional who kept us informed of developments.

In short we were very pleased with them."
 
 
Team:
Margaret and Karen.
 
 
   Business Reply:

Thank you for taking the time to leave a review. Much appreciated. Best wishes for the future
 


Review 21 Sep 2017
Recommended by customer in BH21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.7778, -2.0110
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom detached property
 
Cost: £650000
 

"Extremely helpful estate agent. Always friendly and professional. Had used their services to sell another property so knew they had a good track record. We had lots of viewings and lots of interest. All the staff are helpful and discreet and very prompt in returning calls. Our situation was quite complicated and there were plenty of ups and downs during which the team at Paul Watts acted impeccably. They handled the sale of the property with great sensitivity which is important as moving house is one of the most stressful times in your life. Their local knowledge is excellent and I wouldn't hesitate to recommend them to sellers and buyers."
 
 
Team:
Margaret Leigh Karen Penny
 
 
   Business Reply:

Thank you so much for leaving this reference for us. It was pleasure to assist you and the family in the sale of such a lovely home. We all wish you good luck for the future
 


Review 15 Sep 2017
Recommended by customer in bh9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.7433, -1.8657
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Charminster buy to let converted flat
 
Cost: £170000
 

"They were supportive in arranging a viewing and agreeing a competitive price and helped with many follow up on survey queries."
 
 
Team:
Margaret and Karen
 
 
   Business Reply:

Thank you for taking the time to write a review, very much appreciated. We wish you well in your new venture and hope we can assist you in the future.
 

Back to top

» 7 6 5 4 3 2 1