Colebrook Sturrock

88 High Street, Bridge
CANTERBURY
Kent
CT4 5LB
51.2451, 1.1262

Estate Agents

www.colebrooksturrock.co.uk

bridge@colebrooksturrock.co.uk

01227 831 999

01227 832 521

Listed under: Estate Agents - Residential Sales

100% recommended: 9.6/10
40 reviews since 2007

Satisfaction Ratings

Overall Rating		9.6/10

Professional		9.5/10

Knowledgeable		9.7/10

Friendly		9.6/10

Helpful		9.6/10



Code of Practice

Sellers: Ombudsman	90%

Sellers: Fees	100%

Sellers: Buyer services	65%

Sellers: Particulars	100%

Sellers: Viewing	100%

Sellers: Offers	100%

Sellers: Marketing	70%

Buyers: Ombudsman	76%

Buyers: Marketing	77%

Buyers: Accuracy	95%

Buyers: Offer	95%

Recent Reviews

" My agents kept me well informed during the sale of my fathers house, my father died when we had signed draft contracts so things slowed up until proba...." more

" I found the estate agents to be very helpful. Even when they were busy and I popped in to see them unannounced it was no trouble for them to stop what...." more

" Charles Bainbridge of Colebrook Sturrock provided a highly professional service, very supportive and easy to communicate with! Thank you." more

" Staff were always polite & helpful, particularly taking into account the difficult circumstances in which the property had to be sold." more

About Us (Information provided by the businesses)

Businesses: login to your control panel to add this information

Legal Name: Colebrook Sturrock. Partnership.

SUMMARY OF ALL REVIEWS

Reviews by Month
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REVIEWS LISTED BELOW
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Review 22 Feb 2012 Recommended by customer in Canterbury, CT4 51.2462, 1.1241 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £190000

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		9/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

"My agents kept me well informed during the sale of my fathers house, my father died when we had signed draft contracts so things slowed up until probate was obtained."

Review 23 Jan 2012 Recommended by customer in Canterbury, CT4 51.2472, 1.1220 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £300000

Satisfaction Ratings

Overall Rating

8.8/10

Show All


Professional		9/10
The firm acted professionally at all times

Knowledgeable		9/10
The firm showed a good knowledge of local market conditions

Friendly		9/10
The staff are friendly and give clear and helpful information

Helpful		8/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Review 20 Jan 2012 Recommended by customer in Canterbury, CT4 51.2472, 1.1220 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £300000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

Yes

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

"I found the estate agents to be very helpful. Even when they were busy and I popped in to see them unannounced it was no trouble for them to stop what they were doing to see to my needs. I would say excellent!"

Review 3 Jan 2012 Recommended by customer in Canterbury, CT4 51.2000, 1.1566 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £200000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

Review 21 Dec 2010 Recommended by customer in Canterbury, CT3 51.2762, 1.1703 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £700000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

A two year old 5 bedroom detached Kentish farmhouse style house, built by a local builder.

Review 9 Dec 2010 Recommended by customer in Canterbury, CT4 51.2522, 1.1200 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £541000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

"Charles Bainbridge of Colebrook Sturrock provided a highly professional service, very supportive and easy to communicate with! Thank you."

Review 8 Dec 2010 Recommended by customer in Canterbury, CT3 51.2762, 1.1703 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £700000

Satisfaction Ratings

Overall Rating

8.3/10

Show All


Professional		7/10
The firm acted professionally at all times

Knowledgeable		9/10
The firm showed a good knowledge of local market conditions

Friendly		9/10
The staff are friendly and give clear and helpful information

Helpful		8/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Review 29 Nov 2010 Recommended by customer in Canterbury, CT4 51.2477, 1.1233 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £380000

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Professional		9/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		9/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

Grade II listed period property c 1700. In need of some interior/exterior work.

"Staff were always polite & helpful, particularly taking into account the difficult circumstances in which the property had to be sold."

Review 17 Nov 2010 Recommended by customer in Canterbury, CT4 51.2477, 1.1233 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £380000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Review 17 Nov 2010 Recommended by customer in Canterbury, CT4 51.2477, 1.1233 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £445000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Review 17 Nov 2010 Recommended by customer in Canterbury, CT4 51.2477, 1.1233 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £450000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

1879 substantial house in need of TLC.

"Estate agent was very pleasant and helpful, keeping us informed at all times."

Review 17 Sep 2009 Recommended by customer in Canterbury, CT4 51.2456, 1.1236 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £215000

Satisfaction Ratings

Overall Rating

8.8/10

Show All


Professional		9/10
The firm acted professionally at all times

Knowledgeable		9/10
The firm showed a good knowledge of local market conditions

Friendly		9/10
The staff are friendly and give clear and helpful information

Helpful		8/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Review 3 Sep 2009 Recommended by customer in Canterbury, CT3 51.2651, 1.2385 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £315000

Satisfaction Ratings

Overall Rating

8.5/10

Show All


Professional		8/10
The firm acted professionally at all times

Knowledgeable		8/10
The firm showed a good knowledge of local market conditions

Friendly		9/10
The staff are friendly and give clear and helpful information

Helpful		9/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Review 24 Apr 2009 Recommended by customer in Canterbury, CT4 51.2459, 1.1215 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

Yes

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Customer Review

Detached 3 bedroom bungalow.

"Barbara Timlett was involved in the sale of our bungalow property and the purchase of our present property."

Review 8 Apr 2009 Recommended by customer in Canterbury, CT4 51.2460, 1.1288 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £370000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Bungalow

"Excellent service over a year whilst we searched for a property, highly recommendable."

Review 23 Dec 2008 Recommended by customer in Canterbury, CT4 51.2463, 1.1196 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £220455

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

Yes

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

Bungalow

"Sale was made very easy with all the help we received."

Review 9 Sep 2008 Recommended by customer in Canterbury, CT3 51.2743, 1.1667 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £197000

Satisfaction Ratings

Overall Rating

9.8/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		9/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

"Excellent as usual - would use Colebrook to sell a property and would prefer to purchase via them too!"

Review 8 Sep 2008 Recommended by customer in Dover, CT15 51.2267, 1.2381 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £121500

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

Yes

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

"We had excellent service from Barbara or her staff. They could not have been more helpful, they were very professional and helpful and very pleasant people to deal with."

Review 3 Sep 2008 Recommended by customer in Canterbury, CT3 51.2743, 1.1667 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £197000

Satisfaction Ratings

Overall Rating

10/10

Show All


Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Customer Review

"I found the service excellent, friendly, knowledgeable and reliable."

Review 22 May 2008 Recommended by customer in Canterbury, CT4 51.2602, 0.9615 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-canterbury-colebrooksturrock-12933	Cost: £435000

Satisfaction Ratings

Overall Rating

10/10

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Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

Yes

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Agricultural, chalet bungalow, in 1 acre of ground. Bought property £413,500. 3 bed detached, village location.

"Mrs. Tumleft & Aliessria could not have worked harder to ensure a stressful sale and purchase. They worked so hard, including late in to the night that as a result the time between offer and completion was only ten weeks. There was a great deal of personal attention which was much appreciated. Their professional knowledge and understanding of a client’s needs are excellent."

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