Colebrook Sturrock - Sales

17 The Strand, Walmer
Deal
Kent
CT14 7DY

51.2130, 1.4022

Estate Agents

Listed under:  Estate Agents
97% recommended   Rating 9.5/10
98 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 98 reviews since 2008
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.5/10 Friendly Rating 9.5
The staff are friendly and give clear and helpful information

 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Agent couldn't have been more friendly sympathetic helpful and professional. A pleasure to deal with. "   more
 
" Excellent communication. Response to requests was fast. Lovely bunch of flowers-First time ever in over 10 house/sales/purchases delighted! "   more
 
" Thanks for being so helpful. I enjoyed talking with everyone - especially the glamorous girls."   more
 
" Very happy with this company and the manager Vicky Smith who was excellent throughout the whole purchase."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 57%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 76%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 56%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

achieved 2
advice 4
asking 3
best 2
bought 2
brochure 3
buyers 6
buying 3
circumstances 3
Colebrook 16
communication 4
courteous 2
dealing 3
Debbie 5
delighted 3
difficult 4
efficient 2
enquiries 2
especially 2
estate 4
Excellent 18
fast 2
fault 2
friendly 13
friends 2
future 2
good 9
great 3
happy 3
help 3
helpful 14
highly 5
informed 4
initial 2
manager 2
market 4
needs 2
Photos 2
pleased 2
pleasure 2
process 5
professional 17
property 10
purchase 5
recommend 9
sale 7
service 18
Sturrock 15
team 5
wonderful 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Nov 2017
Recommended by customer in CT14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.2191, 1.4007
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Edwardian Terrace in need of complete refurbishment. Quiet location with no access for cars.
 
Cost: £235000

"Agent couldn't have been more friendly sympathetic helpful and professional. A pleasure to deal with. "
 
 
 
 
Team:
Vick Debbie Stephen
 
 
 


Review 2 Nov 2017
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.2060, 1.4020
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1st floor flat. Sea views including French coastline when weather permits.
 
Cost: £210800
 
 
Team:
Mrs V Smith
 
 
 


Review 20 Oct 2017
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2088, 1.3922
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed garage house Deal Kent.
 
Cost: £180000

"Excellent communication. Response to requests was fast. Lovely bunch of flowers-First time ever in over 10 house/sales/purchases delighted! "
 
 
 
 
 
 


Review 9 Oct 2017
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.2172, 1.4018
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House, Semi detached
 
Cost: £485000
 
 
Team:
Vicky
 
 
 


Review 3 Oct 2017
Recommended by customer in CT14
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2279, 1.4033
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
____ terrace.
 
Cost: £590000
 
 
 
 


Review 19 Sep 2017
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Thanks for being so helpful. I enjoyed talking with everyone - especially the glamorous girls."
 
 
 
 
 
 


Review 12 Sep 2017
Recommended by customer in CT14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.2144, 1.3561
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £445000

"Very happy with this company and the manager Vicky Smith who was excellent throughout the whole purchase."
 
 
 
 
 
 


Review 1 Sep 2017
Recommended by customer in CT14
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.2211, 1.4035
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Selling:
An Edwardhan house semi detached.
Interesting facade-red brick, simple front garden with railings, sea view from bedroom windows.
 
Cost: £370000

"It was a difficult sale because 2 potential buyers withdraw because of their own circumstances but the agents were wonderful and kept me enthusiastic to go on trying to sell.
They were always cheerful to keep me enthusiastic to sell, so I could get the property I wanted to buy.
Wonderful agents, so I will use them to let the property I am buying and always come back to them if I need to sell again and certainly recommend them to friends!
"
 
 
 
 
Team:
Toby Caufield Debbie
 
 
 


Review 16 Aug 2017
Recommended by customer in CT14
51.2220, 1.4010
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace 5 minutes from sea front.
 
Cost: £425000

"The process of buying took longer then it should have. This was due to the seller rather then the estate agent.
I felt that Vicky tried very hard hard to drive the whole process forward, sometimes under difficult circumstances and I appreciated that. "
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 8 Aug 2017
Recommended by customer in CT14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2046, 1.4015
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed terraced house 1890's QueenAnne gables deal kent.
 
Cost: £370000

"Colebrook and ___ of halmer are an outstanding agent. They are transparent good to deal with supportive and professional. Highly recommended. "
 
 
 
 
 
 

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