Colebrook Sturrock - Sales

3 High Street, St. Margarets-at-Cliffe
Dover
Kent
CT15 6AT

51.1538, 1.3724

Estate Agents

Listed under:  Estate Agents
98% recommended   Rating 9.5/10
43 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 43 reviews since 2008
 
 
 
Professional 9.4/10 Professional Rating 9.4
The firm acted professionally at all times

 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions

 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information

 
Helpful 9.3/10 Helpful Rating 9.3
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" We knew exactly what we were after so as soon as we saw this house appear we made contact. The overall chain has had some ups and downs but Vicky kept in touch throughout though to a successful ex...."   more
 
" My property sold very quickly but the buyers lost their buyers so has taken a while to go through but the estate agent was very professional throughout."   more
 
" The agents were extremely supportive throughout the process. "   more
 
" Thank you to Vicky, Debbie and team who gave us a professional and friendly service. We are looking forward to moving into our new home."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 83%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 53%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 71%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

approachable 2
buyers 2
chain 2
Colebrook 7
contact 3
difficult 2
estate 2
Excellent 8
Fantastic 2
friendly 3
helpful 7
Highly 3
informed 3
keeping 3
local 2
looking 2
Margarets 2
market 2
members 2
process 4
professional 10
property 4
sale 3
service 7
sold 2
Sturrock 7
support 2
supportive 3
Thank 2
understanding 2
Vicky 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 3 2 1

Budget:  


Review 28 Nov 2017
Recommended by customer in CT15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.1528, 1.3815
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached in St Margaret's Bay.
 
Cost: £525000

"We knew exactly what we were after so as soon as we saw this house appear we made contact.

The overall chain has had some ups and downs but Vicky kept in touch throughout though to a successful exchange. "
 
 
 
 
Team:
Vicky
 
 
 


Review 24 Nov 2017
Recommended by customer in CT15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.200794, 1.262849
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large kitchen diner. Corner plot in a village.
 
Cost: £515000

"My property sold very quickly but the buyers lost their buyers so has taken a while to go through but the estate agent was very professional throughout."
 
 
 
 
Team:
Vicky Toby Debbie
 
 
 


Review 19 Oct 2017
Recommended by customer in CT15
 My Age: 60 - 69 
 I'm: Female 
51.1524, 1.3737
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 4 beds
Sunroom
Cellar
Previous history as commercial property.
 
Cost: £325000

"The agents were extremely supportive throughout the process. "
 
 
 
 
 
 


Review 28 Sep 2017
Recommended by customer in CT15
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.1524, 1.3737
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi - detached house in St. Margaret's- at-Cliffe, Kent.
 
Cost: £325000

"Thank you to Vicky, Debbie and team who gave us a professional and friendly service. We are looking forward to moving into our new home."
 
 
 
 
 
 


Review 29 Aug 2017
Recommended by customer in CT15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.1528, 1.3815
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet Bungalow in st.Margarets Bay with a sea view.
 
Cost: £485000

"All went very smoothly but lengthy process due to the chain"
 
 
 
 
Team:
Vicky Smith
 
 
 


Review 28 Jun 2017
Recommended by customer in CT15
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.1522, 1.3786
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A charming seaside maisonette beautifully maintained.
 
Cost: £255000

"Estate agent always went the extra mile and very knowledgeable about local area. "
 
 
 
 
Team:
Janine Vicky Smith
 
 
 


Review 24 Apr 2017
Recommended by customer in CT15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.1626, 1.3657
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi- detached 2 bedroom bungalow semi - rural location.
 
Cost: £215000
 
 
Team:
Vicky Smith
 
 
 


Review 24 Apr 2017
Recommended by customer in CT15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.1908, 1.2998
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed bungalow large lounge and kitchen nice size garden village location.
 
Cost: £335000
 
 
Team:
Vicky
 
 
 


Review 23 Apr 2017
Recommended by customer in CT15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.1908, 1.2998
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow 3-bed Kent.
 
Cost: £335000
 
 
 
 


Review 20 Mar 2017
Recommended by customer in CT15
51.1751, 1.3437
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached bungalow
1/2 acre plot lovely garden.
 
Cost: £455000
 
 
 
 

Back to top

» 3 2 1