Mackenzie Smith Properties - Sales

40 Victoria Road
Farnborough
Hampshire
GU14 7PG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Mackenzie Smith Properties - Sales 8.9/100
6 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 8.9 /10 Overall Rating 8.9/10
Based on 6 reviews since 2010
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 8.7/10 Knowledgeable Rating 8.7
The firm showed a good knowledge of local market conditions
 
Understanding 9/10 Understanding Rating 9.0
They listened to my needs and acted accordingly
 
Helpful 8.7/10 Helpful Rating 8.7
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" very good and professional"   more
 
" First time buyers. Imran at Mckenzie Smith in Farnborough was very helpful in arranging several visits to the property at short notice before the offer was submitted on a Friday afternoon. He has also...."   more
 
" The agents staff modified very naturally and early their standard manners to suit my more down to earth sytle,"   more
 
" Good service, good perseverance and patience"   more
 
About Us


Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 80%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 60%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 60%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 0%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

good 5
property 2
sale 2
service 2
afternoon 1
arose 1
arranging 1
beforeThey 1
bought 1
buyers 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 29 Nov 2010
Recommended by customer in RG12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
apartment Farnborough

"very good and professional"
 
 
 
 

Review 28 Nov 2010
Recommended by customer in GU14
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Understanding 8/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom flat in Farnborough Park area.

"First time buyers. Imran at Mckenzie Smith in Farnborough was very helpful in arranging several visits to the property at short notice before the offer was submitted on a Friday afternoon. He has also been good in helping to prompt sellers and their solicitor when the sale process slowed down. Good service all round."
 
 
Team:
Imran Tariq
 
 
 

Review 25 Nov 2010
Recommended by customer in GU14
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed det Bung

"The agents staff modified very naturally and early their standard manners to suit my more down to earth sytle,"
 
 
Team:
Lee & Imran
 
 
 

Review 25 Nov 2010
Recommended by customer in GU14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Understanding 8/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow, detached, Farnborough

"Good service, good perseverance and patience"
 
 
Team:
Lee & Imran
 
 
 

Review 25 Nov 2010
Recommended by customer in GU14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
five bedroom detached. Southwood, Farnborough

"A very personal service. I was on my own and had never bought or sold a property before. They looked after me every step of the way which reduced the stress of moving considerably. They constantly kept me informed of everything as it arose and when there was nothing to report they kept in touch anyway just to let me know they were still on top of everything."
 
 
Team:
Lee Compton, Imran Tariq
 
 
 

Review 25 Nov 2010
Recommended by customer in GU14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Modern 2 bedroom terrace house in a nice area of Farnborough

"Staff were polite, friendly and easy to deal with throughout. The sale went very well."
 
 
Team:
Lee and Imran
 
 
 
Back to top

1