Salter McGuinness - Sales

257 Preston Road
Harrow
Middlesex
HA3 0PS

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Salter McGuinness - Sales 9.7/100
15 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 15 reviews since 2013
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.6/10 Friendly Rating 9.6
The staff are friendly and give clear and helpful information
 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We used Salter McGuiness for the sale of our house and the purchase of our new house. It was a pleasure to work with them as I felt we had an open & honest relationship, I was kept updated as agreed,...."   more
 
" The firm was professional and attended to issues promptly."   more
 
" Pleased with the whole transaction"   more
 
" Excellent service and communication from going on the market up to completion.Made everything run very smoothly for us at a stressful time. Have already recommended to family and friends."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 77%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 73%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 87%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Marketing: 100%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

expectations 2
extremely 2
helpful 5
informed 3
McGuiness 3
McGuinness 2
Pleased 2
pleasure 2
professional 5
professionally 2
progress 3
promptly 2
property 4
relationship 2
sale 6
Salter 6
service 5
smooth 3
smoothly 2
transaction 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Jul 2015
Recommended by customer in HA3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi in the Mount Stewart area of Kenton

"We used Salter McGuiness for the sale of our house and the purchase of our new house. It was a pleasure to work with them as I felt we had an open & honest relationship, I was kept updated as agreed, my expectations were managed and my calls or emails always responded to promptly."
 
 
Team:
Bupesh & Alan
 
 
 

Review 22 Dec 2014
Recommended by customer in FN1
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom top floor flat, lease hold harrow

"The firm was professional and attended to issues promptly."
 
 
Team:
Kamlesh Singara, Bhupesh Halai
 
 
 

Review 6 Nov 2014
Recommended by customer in HA3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom terraced house

"Pleased with the whole transaction"
 
 
Team:
Alan Salter and Bhupesh Halai
 
 
 

Review 13 Oct 2014
Recommended by customer in HA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached house.

"Excellent service and communication from going on the market up to completion.Made everything run very smoothly for us at a stressful time. Have already recommended to family and friends."
 
 
Team:
Warren
 
 
 

Review 13 Oct 2014
Recommended by customer in AL6
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Period detached house in Kenton

"Alan's advice was spot on and he and his team were very helpful. There was some confusion around some of the viewings, but this didn't affect the overall relationship."
 
 
Team:
Alan, Bhupesh
 
 
 

Review 23 Aug 2014
Recommended by customer in HA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two-bedroom purpose built flat in Wembley Park.

"I was very pleased with the service provided. The agents at Salter McGuiness communicated with me regularly throughout my sale to keep me informed of progress and were helpful and knowledgeable throughout."
 
 
Team:
Jack, Warren
 
 
 

Review 18 Aug 2014
Recommended by customer in HA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi with loft extension south kenton middx

"We were extremely impressed with the whole service from start to finish. Each member of staff we dealt with were totally professional in all dealings and could not be faulted in any way. It was my first experience of using an estate agent for a sale and it totally exceeded my expectations. We used the same agents for the previous rental of the property and again were offered a first class service. Would have no hesitation in recommending Salter Mc Guinness in future."
 
 
Team:
Darren Lerner, Jack Nicolau, Alan Salter, Warren Pearson Smith
 
 
 

Review 23 May 2014
Recommended by customer in HA3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom semi-detached bungalow in Harrow

"This is the first time I have used Salter McGuiness and I was extremely satisfied with the service they provided. They conducted the sale very professionally, kept me informed at all times of developments, and the process was very smooth. They also obtained a higher price than I was expecting for the property"
 
 
Team:
Warren, Alan Salter, Jack
 
 
 

Review 9 May 2014
Recommended by customer in HA 3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom Detached Kenyon. Four Hundred and Fifty Thousand

"From the moment I walked through the door at the Kenton office I was made feel very welcome, the reception was very good. All the staff were fantastic.

Each time I had a viewing someone from the office came. 2 came from thePreston Office, they were also helpful. Can't say enough nice things as all involved were amazing.

Thank you so much for all your hardworking.

The sale went very smooth."
 
 
Team:
Cam
 
 
 

Review 4 May 2014
Recommended by customer in HA3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi in Kenton

"All staff were very helpful and pleasant and kept us in the picture all the time about the sale's progress."
 
 
Team:
Kamm
 
 
 

Review 4 May 2014
Recommended by customer in ha98
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Bedroom Flat

"The firm did what they could to sell the property and I have used them before.
"
 
 
Team:
Jack Warren and Alan
 
 
 

Review 2 May 2014
Recommended by customer in HA3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached in Kenton

"I had not used Salter McGuinness before and found them to be very professional and helpful. They kept me informed at all times about the progress of the sale and dealt with it smoothly."
 
 
Team:
Alan Salter and Kam
 
 
 

Review 30 Apr 2014
Recommended by customer in GU22
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom Semi Detached.

"SalterM were outstanding. Jack in particular was super useful in ensuring a smooth transaction."
 
 
Team:
Jack
 
 
 

Review 7 Dec 2013
Recommended by customer in HA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom, semi-detached house with front garden, driveway, garage and rear garden. Located in the Mount Stewart catchment area.

"The work was carried out efficiently and professionally. A very high calibre professional firm."
 
 
Team:
Alan Salter
 
 
 

Review 27 Nov 2013
Recommended by customer in HA3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3/4 Bed semi-detached house - Kenton

"It was an absolute pleasure dealing with Alan and Bupesh at Salter McGuinness. Very rarely do you find a company that gives you a professional but personal service, and would highly recommend Salter McGuinness to anyone thinking of selling their property within the area."
 
 
Team:
Alan Salter & Bupesh
 
 
 
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