Town & Village Properties - Sales

87a High Street, Needham Market
Ipswich
Suffolk
IP6 8DQ

52.1548, 1.0504

Estate Agents

Listed under:  Estate Agents
96% recommended   Rating 9.5/10
68 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 68 reviews since 2013
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times

 
Knowledgeable 9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions

 
Friendly 9.4/10 Friendly Rating 9.4
The staff are friendly and give clear and helpful information

 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Professional, knowledgeable, no-nonsense approach, kept us informed and well-advised throughout. Recommendations and advice proved to be spot on. Excellent presentation of property both in print...."   more
 
" Fantastic team who were always helpful and on callback for any requests or queries. Any issues were dealt with in an extremely professional manner to facilitate a quick sale."   more
 
" It was not made clear up front that the glossy brochure would incur an additional cost. Otherwise we have no other complaints. Debbie was very professional and kept the whole process on an even ke...."   more
 
" Town & Village were very professional in their approach to proceedings, from the initial meeting through to completion. Everyone was very helpful and happy to answer any additional questions we had. T...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 85%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 79%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 98%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 96%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 98%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 83%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 45%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 88%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 90%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

achieve 3
advice 3
approach 3
best 6
brochure 3
buying 3
care 3
chain 3
contact 3
customer 3
Debbie 4
definitely 3
difficult 4
easy 3
efficient 3
estate 8
Excellent 3
exchange 3
experience 3
extremely 5
Fantastic 4
friendly 12
good 8
Great 4
happy 5
Having 3
helpful 15
highly 3
informed 4
knowledgeable 3
manner 3
market 4
Marketing 4
needed 3
offer 4
parties 3
process 6
Professional 17
property 9
purchase 6
recommend 9
Richard 7
sale 8
selling 5
service 9
sold 6
team 10
Thank 8
Town 15
Village 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Jun 2018
Recommended by customer in IP6
 I haven't used this business before  52.1274, 1.0137
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Brick and timber frame grade II farmhouse in village location with large garden. Detached house plus annexe.
 
Cost: £675000
 
 
Team:
Debbieichard
 
 
 


Review 27 Apr 2018
Recommended by customer in IP6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.1559, 1.0508
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
14th Century Grade 2* listed property in Suffolk.
 
Cost: £475000
 

"Professional, knowledgeable, no-nonsense approach, kept us informed and well-advised throughout.

Recommendations and advice proved to be spot on.

Excellent presentation of property both in print and online, pro-actively managed to achieve best result.

Local, independent and first-class service end to end.

A really good small team each of whom played a part in helping us through the process and achieving a successful outcome.

"
 
 
Team:
Richard, Sonya & Debbie
 
 
 


Review 25 Apr 2018
Recommended by customer in IP6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.1700, 1.1422
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom property in Crowfield close to Ipswich
 
Cost: £380000
 

"Fantastic team who were always helpful and on callback for any requests or queries. Any issues were dealt with in an extremely professional manner to facilitate a quick sale."
 
 
Team:
Thank you to Richard and his team for all their hard work
 
 
 


Review 21 Apr 2018
Recommended by customer in IP13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.1253, 1.3486
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached town house in Needham Market
 
Cost: £340000
 

"It was not made clear up front that the glossy brochure would incur an additional cost. Otherwise we have no other complaints.

Debbie was very professional and kept the whole process on an even keel. She checked in with each of the Solicitors on a weekly basis and kept us informed every step of the way."
 
 
Team:
Debbie Collins and Richard Jaques
 
 
 


Review 18 Apr 2018
Recommended by customer in IP6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.1700, 1.1422
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed roomed house.
Wood burner.
Separate studio.
Village location.
 
Cost: £385000
 
 
 
 


Review 3 Feb 2018
Recommended by customer in IP8
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.0330, 1.1160
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5-bed detached house in Pinewood, Ipswich
 
Cost: £356000
 

"Town & Village were very professional in their approach to proceedings, from the initial meeting through to completion. Everyone was very helpful and happy to answer any additional questions we had. There were a couple of minor miscommunications but these were resolved quickly. All correspondence was sent promptly and overall we had a very smooth experience."
 
 
Team:
Richard, Debbie, Sonya
 
 
 


Review 24 Jan 2018
Recommended by customer in IP8
52.0330, 1.1160
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed detached, Ipswich.
 
Cost: £356000
 
 
Team:
Richard Sonya
 
 
 


Review 8 Dec 2017
Recommended by customer in IP9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.9909, 1.2028
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Detached 4-bed village property with large brick barn.
 
Cost: £395000
 
 
 
 


Review 1 Dec 2017
Recommended by customer in IP6
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.1187, 1.1540
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Thatched cottage in county with large garden. Grade 2 listed.
 
Cost: £38000

"Lovely team to work with. Helped the sale move as quick as possible (all things considered). Very helpful, polite and down to earth. "
 
 
 
 
Team:
Richard
 
 
 


Review 27 Nov 2017
Recommended by customer in IP6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.1187, 1.1540
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Thatch cottage. Large garden. 4 out buildings.
 
Cost: £355000
 
 
 
 


Review 17 Nov 2017
Recommended by customer in IP6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.1594, 1.0471
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £400000

"Helpful and trustworthy."
 
 
 
 
Team:
Richard Sonya Debbie
 
 
 


Review 17 Nov 2017
Recommended by customer in nr34
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.4496, 1.5862
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi-detached house in a rural location 4 miles from Needham Market
 
Cost: £227500
 

"We instructed Town and Village to sell our property after another estate agent did not give us the service we expected. From start to finish Town and Village were professional, friendly and marketed our property to a excellent standard. The photos and web page was very good and made our property look the best it could. The staff were very dedicated and the communication was excellent, they called with updates and kept us informed at all times. We had a difficult sale which at times was a bit upsetting and emotionally challenging but they was always there at the end of the phone, especially towards the end when we had lost the will to live.
When I called them with any query they sorted it straight away and if they needed to get more information their response to get it was very quick.
We have moved a few times and we can say honestly this was the best estate agent we have dealt with and would recommend them if you are selling your home or buying. You can go with the cheaper estate agents and you get what you pay for, but if you are making a purchase that is this important why not pay the extra and get the best service with the least amount of stress, people who sort things out quickly with
he least amount of hassle.
I could go on for pages on how happy we were with the excellent service Town and Village of Needham Market but I will just say give them a try yourself and see for yourself."
 
 
Team:
Debbie, Sonia and of course Richard.
 
 
 


Review 17 Nov 2017
Recommended by customer in IP4
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.0698, 1.1810
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroomed end terrace town house.
 
Cost: £282000
 
 
 
 


Review 13 Nov 2017
Recommended by customer in ip68
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.1545, 1.0515
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom Grade II Listed Townhouse in Needham Market
 
Cost: £385000
 

"Moving home is always a difficult time especially if you have demands of work and a large family. We chose Town and Village as they were the most genuine and had the most realistic approach to selling our home. We found that other agents inflated the value to try and obtain business but didnt care for the customer. Richard is an honest and genuine man and the team at Town and Village are superb. Negotiations were dealt with by experienced, friendly and effective staff who all took a personal responsibility in seeing the sale through to completion.
I have been genuinely impressed with the level of service and have since recommend this agent to friends and family."
 
 
Team:
Richard Jaqiues Debbie Collins and Sonya Weir
 
 
 


Review 20 Sep 2017
Recommended by customer in IP14
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.1571, 1.1725
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached country cottage with large garden.
 
Cost: £435000

"Thank you Richard for your help and regular updates/chasing! It was much appreciated."
 
 
 
 
Team:
Richard Sonya
 
 
 


Review 18 Sep 2017
Recommended by customer in IP14

 I'm: Male 

52.1571, 1.1725
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house
 
Cost: £435000
 

"We found the team at Town and Village extremely professional throughout the whole process. A lot of thought was given to the initial valuation an subsequent marketing. All viewers were vetted so as to largely avoid time wasters.

During the latter part of the process we were kept fully informed about the progress of the sale and the parties in the chain above us.

We would have absolutely no hesitation in recommending Town and Village to anyone wanting a highly professional team on your side when embarking on what is always a stressful process."
 
 
Team:
Richard , Sonya and Debbie
 
 
 


Review 15 Sep 2017
Recommended by customer in IP14
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.2057, 1.2157
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Old cottage in rural village on road good access quickly features.
 
Cost: £294000

"Very pleased with property."
 
 
 
 
Team:
Samuel Chloe
 
 
 


Review 14 Sep 2017
Recommended by customer in IP14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.2279, 1.0875
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Early 17th century thatched 4 bedroom farmhouse with 3 + acres in private position mendlesham area.
 
Cost: £575000
 
 
Team:
Richard Sonya
 
 
 


Review 10 Aug 2017
Recommended by customer in IP6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.1737, 1.1476
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached. Home is quiet cul de sac of just 4 homes. Semi rural - surrounded by fields - 10 miles from 1 ___
 
Cost: £440000

"Very Pleased with professionalism of town and village. Would recommend with no hesitation.
Thank you. "
 
 
 
 
Team:
Richard Debbie
 
 
 


Review 13 Jul 2017
Recommended by customer in IP6
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
52.0896, 1.1931
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow large garden good views.
 
Cost: £640000

"Thank you."
 
 
 
 
 
 

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