Grant & Co - Sales

Lanark House, 17 New Street
Ledbury
Herefordshire
HR8 2DX

52.0353, -2.4234

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.7/10
205 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 205 reviews since 2011
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.7/10 Helpful Rating 9.7
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Would recommend them. "   more
 
" The team at Grant & Co were most helpful throughout some complex negotiations and very agreeable to deal with. Our only contention, was that of the difficult task of managing the sellers expectations:...."   more
 
" I am writing to express my thanks for the way in which your office handled the sale of our property in Tarrington. From the professional brochure to the kind and helpful attitude of all the staff in ...."   more
 
" We have used this agency before 3 or 4 times and they have always been very friendly, cooperative and professional from start to finish, and almost always get us a sale. We have nothing negative ...."   more
 
About Us


Grant & Co are Ledbury estate agents with property for sale in Herefordshire and the adjoining Three Counties region. As bespoke estate agents dealing with quality homes for sale, we specialise in country house, rural & equestrian property. We provide a professional service with an excellent track record.
1 - Dynamic & Professional team
2 - Partner contact from start to finish.
3 - Motivated team for best sale price.
4 - London office, PR & media facility
5 - Local knowledge, national reach.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 80%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 68%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 94%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 79%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 84%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 5
advice 10
attention 5
best 5
brochure 8
buyers 11
class 5
communication 11
courteous 6
details 6
difficult 10
Efficient 16
ensure 5
estate 11
Excellent 41
extremely 8
finish 6
Friendly 27
Good 27
Grant 28
great 7
happy 9
help 5
helpful 38
highly 7
information 6
informed 15
keeping 6
knowledgeable 6
market 9
marketing 10
negotiations 9
offered 5
outstanding 5
parties 8
people 5
Pleasant 5
pleased 6
process 24
Professional 52
property 31
purchase 10
recommend 18
Richard 17
sale 34
selling 12
service 55
team 24
Tom 13
viewings 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 29 Oct 2017
Recommended by customer in wr14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.1092, -2.3285
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bedroom home in rural setting.

"Would recommend them.
"
 
 
Team:
Tom Grant.
 
 
 


Review 30 Sep 2017
Recommended by customer in NP16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6951, -2.7983
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A period huse with ancillary accommodation, outbuildings and land in a peaceful rural setting.
 
Cost: £950000
 

"The team at Grant & Co were most helpful throughout some complex negotiations and very agreeable to deal with. Our only contention, was that of the difficult task of managing the sellers expectations: the property details glossed over the poor state of the property with both buildings and land in need of considerable upgrading / investment."
 
 
Team:
Lynda and Dee both deserve out thanks. Richard Stone, in particular who carried the greatest load and did a fine job.
 
 
 


Review 21 Sep 2017
Recommended by customer in HR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0638, -2.5597
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A victorian semi with 3 bedrooms, cellar, attic and garden room. Very large gardens with a wildlife pond and mature apple trees. There is a workshop (with full electrical supply) and a separate art room. The house is in a desirable Herefordshire village midway between Hereford and Ledbury.
 
Cost: £375000
 

"I am writing to express my thanks for the way in which your office handled the sale of our property in Tarrington. From the professional brochure to the kind and helpful attitude of all the staff in the office we felt we were in safe hands! This led to a purchaser being found speedily and led to a successful conclusion to what can be a rather stressful process.
I would have no hesitation in recommending Grant and Co. to anyone looking for a reliable estate agent.
"
 
 
Team:
Tom Grant, Richard Stone
 
 
 


Review 19 Sep 2017
Recommended by customer in NP16

 I'm: Male 

 I have known this business: 5 - 10 years 
51.6951, -2.7983
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Monmouthshire 4-7 Bed detached property, 21 acres
 
Cost: £1195000
 

" We have used this agency before 3 or 4 times and they have always been very friendly, cooperative and professional from start to finish, and almost always get us a sale.
We have nothing negative to say about them, and would recommend them without hesitation."
 
 
Team:
Richard Stone
 
 
 


Review 29 Aug 2017
Recommended by customer in WR14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.0698, -2.3231
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
20 years old executive property 6 beds, extended kitchen.
Good decor throughout.
Wrap around garden triple garage.
Quiet area.
 
Cost: £825000

"We were very lucky to find a cash buyer on the first viewing.
Tom Grant managed process well and indeed helped us find rental accommodation to facilitate the sale!!"
 
 
 
 
Team:
Tom Grant
 
 
 


Review 29 Aug 2017
Recommended by customer in HR7
 My Age: 50 - 59 
 I'm: Female 
52.1162, -2.5365
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sold black and white timber cottage.
Rural and great views.
 
Cost: £400000

"Agent was very good at sending people who really wanted our type of house and could pay near asking price.
Always on time and very good feed back.
Really good agent."
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in HR8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.0441, -2.4257
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 11 Aug 2017
Recommended by customer in WR8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.0756, -2.1578
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom house in need of some decorations etc. 4 1/2 acres of paddock.
Halfway between Lipton on Severn and Pershore Worcs.
 
Cost: £455000

"Richard stone was a source of cheerful helpful information throughout the sale period.
The ladies in the office were also very helpful at all times & very polite & professional.
There were many viewings in the few days, but someone always offered to take them around.
There were multiple snags over covenants and things, but you always seamed to manage to get over them somehow.
I had never in my wildest dreams would have thought that you could have sold a (not straight forward) property so quickly.
Your phone calls kept me sane, when i was getting very anxious about everything."
 
 
 
 
 
 


Review 2 Aug 2017
Recommended by customer in HR8
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.0358, -2.5211
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Apartment in grade II listed Georgian country home.
 
Cost: £212500

"Grant & Co were good at sticking with it when we considered putting the property back on the market. Good at politely pointing out that delays were due to buyers solicitor.

Always available to discuss any problems or doubts. "
 
 
 
 
 
 


Review 27 Jul 2017
Recommended by customer in GL18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.9798, -2.4402
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed thatched cottage in village location requiring modernisation.
 
Cost: £185000

"The property was sold at auction on 28/6/17 the agents were very professional, helpful and experienced. They found on ideal venue for the auction and the whole process ran smoothly. We were pleased with the outcome."
 
 
 
 
Team:
Richard Stone
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1