Hoppers Estate Agency Ltd - Sales

8 Main Street
Prestwick
Ayrshire
KA9 1NX

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating Hoppers Estate Agency Ltd - Sales 9.7/100
556 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 556 reviews since 2009
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Everything about Hoppers estate agents is first class. I would recommend Hopper estate agents as a first class professional service. The whole team were helpful and always available to answer any...."   more
 
" Had our first meeting with Mr Hopper he was very courteous and professional and explained the procedures of buying and selling a house. He was very knowledgeable about all procedures and showed himse...."   more
 
" Fantastic service start to finish by all members of staff would highly recommend and would not go else where for property services."   more
 
" The whole experiece from start to finish and beyond was absolutly fantastic. From the friendly and helpful chats on the phone arranging to view and even been offered a lift to the property as i had co...."   more
 
About Us

Hoppers have the shortest selling times consistently.Regular Free advertising. No ongoing marketing fees. Highest Ratings and most recommendations within a 20 mile radius of Ayrshire.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 98%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 92%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 87%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 73%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 83%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 96%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 31
available 12
buyer 22
buyers 18
buying 28
card 13
class 20
clearly 12
communication 23
contact 23
courteous 15
definitely 17
delighted 20
easy 21
efficient 37
estate 77
excellent 90
experience 35
explained 16
extremely 27
finish 32
friendly 145
good 65
great 41
happy 28
helpful 182
highly 45
Hopper 42
Hoppers 198
informed 46
knowledge 28
knowledgeable 36
local 46
market 56
offer 25
process 49
professional 109
property 127
purchase 23
quickly 27
recommend 83
sale 64
sell 38
selling 74
service 156
sold 46
stress 25
team 42
viewing 34
viewings 40
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 May 2024
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor flat Ayr.

"Everything about Hoppers estate agents is first class.

I would recommend Hopper estate agents as a first class professional service.
The whole team were helpful and always available to answer any queries we had.

The team made a stressful time easier and there understanding of our situation was something I will always remember."
 
 
Team:
Everyone Graham and his whole team to include Mari and Rachel.
 
 
 

Review 30 Apr 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The property we sold was detached and located in a cul de sac with big front and back gardens with a runway. It is a short distance from the town in Prestwick. Close to shops and amenities.

"Had our first meeting with Mr Hopper he was very courteous and professional and explained the procedures of buying and selling a house. He was very knowledgeable about all procedures and showed himself to have a wide experience in the marketing business. We went to hoppers as we had heard a lot of good things about the estate agency. We were very nervous about selling our house and the stress that came with selling a house but Mr Hopper and staff supported us through the entire experience. We were kept informed at all times and the use of having the chat group on WhatsApp with all staff was a great success. The manager of hoppers was called Mari and she was terrific too.

Mr Hopper also gave us advice and support when we were putting in an offer on our new house. I thoroughly recommend Hoppers estate agency."
 
 
Team:
Graham Hopper, Mari, Rachael and Ann. Thank you very much
 
 
 

Review 30 Apr 2024
Recommended by customer in Ka92
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Prestwick

"Fantastic service start to finish by all members of staff would highly recommend and would not go else where for property services."
 
 
Team:
Fantastic service from all staff members.
 
 
 

Review 19 Apr 2024
Recommended by customer in ka9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A modern upper main door flat in Prestwick

"The whole experiece from start to finish and beyond was absolutly fantastic. From the friendly and helpful chats on the phone arranging to view and even been offered a lift to the property as i had come from Glasgow to view..to the very helpful viewings with all questions answered and queries explained I was really impressed by this Estate agents polite and friendly service. Also Grahame Hopper was absolutly superb throughout the process, helping me with my offer and going above and beyond to be friendly and helpful even after the sale was concluded and i had moved in to help me with any questions or problems. This is honestly the best estate agents i have ever used and i would highly recommend them and wouldnt hesitate to use them again."
 
 
Team:
Grahame Hopper
 
 
 

Review 5 Apr 2024
Recommended by customer in G82
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom upper flat

"Good friendly service. Got me what I was happy with in respect of value of house, where as other agents were alot less optimistic about value. Would definitely use Hoppers again."
 
 
 
 

Review 21 Mar 2024
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A two Bedroom ground floor flat on the periphery of Prestwick

"Grahame and his team were absolutely fabulous, they should a keen interest in achieving the best possible price for the property and were knowledgeable the property and the general location. They undertook a series of professional marketing photos which showed the property off to its best to potential purchasers. They conducted accompanied viewings and were able to answer specific questions that potential purchasers asked.

Because of the level of interest in the property a closing date for offers was set and tree offers were received.

I would have no hesitation in recommending there services."
 
 
Team:
Grahame. Mari
 
 
 

Review 10 Mar 2024
Recommended by customer in Ka9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Lower conversion 3 bedroom property.

"Hoppers, were thorough throughout the whole process, courteous and extremely professional in all aspects of marketing, viewing procedures and finally in completing the sale of our property.Would reccomend them highly to all."
 
 
Team:
Grahame, Rachael, Anne and others whose names I have sadly forgotten.
 
 
 

Review 8 Mar 2024
Recommended by customer in KA92
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A detached bungalow with a huge garden in much sought after location in Prestwick. Needed upgrading but ripe for development with lots of potential to add further bedrooms and extending if required.

"I had the loveliest of experiences with Hoppers. The owner Grahame conducted my viewing and
Without the hard sell demonstrated the features of the house, the untapped potential within and the advantages of living in Prestwick. I’m new to Prestwick so that was important to me. Grahame also gave an indication of the value the renovation could add to the house.

He made sure that I had read the home report but also pointed out the electric box would need upgrading possibly. I took note of that. The house went to a closing date with 4 others and mine was the winning bid. I popped into Hopper’s office on the Main Street to see if I could arrange a second but last minute viewing and the staff arranged this very quickly for me. Marie was most helpful.

I had lots of experience with other local estate agents and had a house fall through and I ended up staying in a hotel! So I was glad to find Hoppers who are passionate about Prestwick and giving both buyer and seller a solid and personal commitment to their sale/purchase.

An excellent buying experience!

"
 
 
Team:
Marie and Grahame
 
 
 

Review 21 Dec 2023
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Extended mid terrace two bedroom villa. Located in Prestwick, near town centre, railway station, beach and airport.

"Very professional and helpful in all aspects of selling the property. Mr Hopper, the M.D. took a personal interest in all aspects of the sale and did a number of viewings with potential buyers himself. He kept me informed personally of progress and advised me accordingly. All of the staff were friendly and helpful. Not the cheapest fees of Estate Agencies in the town, but reliable and trustworthy enabling me to confidently leave everything to their care."
 
 
Team:
Grahame Hopper M.D., Mari Noble, Rachael Campbell, Ann Ferguson, Carole Clark
 
 
 

Review 19 Dec 2023
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced 2 bedroom and 2 public rooms house.

"Hoppers service and their professional staff made my buying and selling experience as seamless as possible. I was kept up to date at all times via an individual WhatsApp page. Great idea as it meant everyone was appraised at all times of what was happening. Would not hesitate to recommend Graham and his staff (especially Mari). I had a problem with property 3 days after moving in and Graham Hoppers came round personally and resolved it. Brilliant customer service!!"
 
 
Team:
Graham, Mari and Rachel.
 
 
 

Review 15 Dec 2023
Recommended by customer in G77
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The house was a 3 bedroom bungalow in Prestwick, South Ayrshire.

"All the team at Hoppers were very friendly, knowledgeable and helpful. They communicated quickly and easily using a WhatsApp group so everyone involved could see the latest updates, which helped. They were flexible to arrange viewings for interested buyers and helped negotiate an excellent price for the property. Highly recommended."
 
 
Team:
Grahame, Mari, Rachael, Ann
 
 
 

Review 14 Dec 2023
Recommended by customer in KA55
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom terraced house n South Ayrshire

"Hoppers were quick to respond to our initial enquiry about selling our property and visited within a couple of days to go over the process. Photographs were arranged and the property advertised quickly thereafter. Any viewings were arranged at the convenience of all and Hoppers were available if we were unable to be present. The sale took longer than we had anticipated and staff at Hoppers were very patient during some stressful times. When the first sale fell through very late in the process Hoppers were quick to readvertise and arrange further viewings successfully securing a sale. Staff at Hoppers were from the start friendly, helpful, knowledgable and patient."
 
 
Team:
Graeme, Mari, Rachael, Carole, Ann
 
 
   Business Reply:
Thank you for the comprehensive review Joan, and glad you have successfully moved into your new home in Ayr. Regards Grahame & girls at Hoppers
 

Review 12 Dec 2023
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2nd floor 1 bedroom flat in Prestwick, Ayrshire, Scotland

"The staff are very helpful and friendly.
"
 
 
Team:
Marie, Ann and Graham
 
 
   Business Reply:
Thank you for the review Shona, enjoy your new home in Prestwick. Pop in when passing. Grahame & the girls at Hoppers
 

Review 23 Nov 2023
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom, End Terraced, Prestwick

"Myself and my fiancé had been looking for our first home for 2 and a half years, lots of failed bids and set backs. We had gotten friendly with Hoppers as a lot of the properties we went for were through them. The staff are extremely professional, friendly & polite. They kept us in the loop with everything happening and made us feel at ease. Couldn’t recommend them enough."
 
 
Team:
Mari Noble
 
 
   Business Reply:
Thank you for the reference Luke, you summed up the property market for 1st-time buyers in your message. Good luck in your new home and all the best from the Hoppers team
 

Review 9 Nov 2023
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached villa. South Ayrshire

"Friendly staff with excellent knowledge of the area. Worked efficiently."
 
 
Team:
Grahame. Mari . Rachael
 
 
   Business Reply:
Thank you for the lovely reference Aileen, and enjoy your super bungalow purchase. Grahame & girls at Hoppers
 

Review 1 Nov 2023
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom flat Troon, Ayrshire

"Simple and swift sale, made better by easy to speak with agency"
 
 
Team:
Grahame Hopper and Marie
 
 
   Business Reply:
Thank you for the reference Jim, you both worked hard preparing the flat and were rewarded with a rapid sale at a good price. Regards Grahame & girls at Hoppers
 

Review 28 Oct 2023
Recommended by customer in Ad40
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The semi detatched house in Ayr was sold very quickly and efficiently by Hoppers.

"We live abroad and were unable to attend to alot of details from Andorra. Hoopers agents helped us with all the extra paperwork and other issues. I would use them again.

Linda Coughtrie


"
 
 
Team:
Graham Anne and carole and mari and a few others
 
 
   Business Reply:
Thank you for the reference Linda, you prepared and presented Mum's house well and it sold quickly. Hard work always pays off. Regards Grahame & girls at Hoppers
 

Review 27 Oct 2023
Recommended by customer in Ka10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat Troon

"The company were really straightforward to deal with and provided timely responses at all times. They also managed queries I had for the seller and always came across as being open in their engagement with me so I always felt I could trust them."
 
 
Team:
Mhairi and Rachel
 
 
   Business Reply:
Thank you for your reference DC. We aim to please, enjoy your nice flat in Troon near the beach. Grahame & girls at Hoppers
 

Review 22 Sep 2023
Recommended by customer in KA1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ex local authority 3 bed end terrace property in Ayrshire

"This is a well known and established local business which over the years has demonstrated their understanding of both client expectations and the market. Their knowledgable and friendly approach removed any stress from the process and their advice was offered from a long experience in the sector."
 
 
 
   Business Reply:
Thank you for the reference Alan, the new owners are delighted with the property and the neighbours which were introduced. Regards Grahame & girls at Hoppers
 

Review 21 Sep 2023
Recommended by customer in Ka9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace bungalow prestwick

"Great service from start to finish from everyone involved. Clear accurate information with good communication.
Always available to answer any queries and kept us up to date with developments as they happened."
 
 
 
   Business Reply:
Thank you for the lovely reference Karen, we aim to please. Enjoy your new home in Prestwick. Regards Grahame & girls at Hoppers
 
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