Mike Neville Estate Agents - Lettings

Neville House, 67 Wellingborough Road
Rushden
Northamptonshire
NN10 9YG

52.2892, -0.6012

Estate Agents

Listed under:  Lettings Agents
100% recommended   Rating 9.7/10
18 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 18 reviews since 2014
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between landlord and tenant

 
 
 
Recent Reviews 
 
" We are very impressed with Mike Neville agents. They always find the right people for our property very quickly, and are always there for advice and help. We had a problem with a water leak on Chris...."   more
 
" Very professional service by friendly staff. I feel I can depend on them to look after my interests."   more
 
" They are always very professional and send me a review of the situation cvery 6 months."   more
 
" I have had dealings with Mike Nevill's for two and a half years. They always come across as very professional. I would have no hesitation in recommending their services to my friends. "   more
 
About Us


Mike Neville Property Management has been an industry leader in providing outstanding service to both tenants and landlords since 2001 and has acquired and maintained an excellent reputation within the town, local businesses and relocation agents.

Mike Neville Property Management are a multi-purpose agency dealing with all types of tenancies such as student, private, company, commercial and long term;
Mike Neville Property Management has been able to gain unmatchable experience and knowledge of the market.

We are proud to admit to a low turnover of staff and a team of experienced senior management who have worked at the company for many years, ensuring continuity.


     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Landlords: Ombudsman: 92%
LANDLORDS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Landlords: Advice: 100%
LANDLORDS. Did the agent advise you on a rental figure reflecting the current market for similar properties?
 
Landlords: Terms: 100%
LANDLORDS. Did the agent confirm your requirements, all fees and charges and their Terms of Business?
 
Landlords: Viewing: 100%
LANDLORDS. Did the agent agree the viewing arrangements with you and comply with these arrangements?
 
Landlords: Marketing: 80%
LANDLORDS. Did the agent ask whether the property should stay on the market after the offer was accepted?
 
Landlords: Client Account: 91%
LANDLORDS. Did the agent confirm that they hold money from tenants in a separate client bank account?
 
Landlords: Deposit Scheme: 92%
LANDLORDS. Did the agent tell you which Tenancy Deposit Scheme they are registered with?
 
Landlords: References: 100%
LANDLORDS. Did the agent take due care in obtaining references of potential tenants?
 
Tenants: Ombudsman: 86%
TENANTS. Did the agent tell you about their membership of the Ombudsman scheme?
 
Tenants: Marketing: 100%
TENANTS. Did the agent tell you whether the property would stay on the market until your tenancy agreement came into force ?
 
Tenants: Deposits: 100%
TENANTS. Did the agent confirm that any money you pay to them will be held in a separate client bank account?
 
Tenants: Deposit Scheme: 100%
TENANTS. Did the agent tell you which government-backed protection scheme they use to protect your deposit?
 
Tenants: Agreement: 100%
TENANTS. Did the agent give you the opportunity to review the tenancy agreement before signing?
 
Tenants: Inventory: 100%
TENANTS. Did the agent provide a schedule of the condition of the property and, if furnished, an inventory of the contents?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

E 2
efficient 2
Excellent 3
finding 2
friendly 7
helpful 7
highly 3
inspections 2
issues 4
letting 2
manner 2
market 2
Mike 7
Neville 5
polite 2
proactive 2
problem 2
professional 7
property 4
recommend 2
rental 3
service 7
team 2
tenants 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Jun 2014
Recommended by customer in NN10
52.2955, -0.5915
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 Bed-roomed house in Rushden, Northants
 
Cost: £550
 

"We are very impressed with Mike Neville agents. They always find the right people for our property very quickly, and are always there for advice and help. We had a problem with a water leak on Christmas Eve. They phoned me straight away, and got someone round within an hour who sorted the problem out. Nothing is too much trouble, and we would highly recommend them, as we have done several times before."
 
 
Team:
Emma Gardener has always been a great help to us, and we wouldnt go anywhere else.
 
 
 


Review 10 Jun 2014
Recommended by customer in Mk43
52.2031, -0.6068
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Terrace house
 
Cost: £550
 

"Very professional service by friendly staff. I feel I can depend on them to look after my interests."
 
 
Team:
Emma Garedener
 
 
 


Review 9 Jun 2014
Recommended by customer in MK41
52.1447, -0.4738
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Three bed semi in Bedfordshire village close to good schools.
 
Cost: £575
 

"They are always very professional and send me a review of the situation cvery 6 months."
 
 
 
 


Review 8 Jun 2014
Recommended by customer in nn10
52.2927, -0.5925
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Block of 5 flats in Rushden
 
Cost: £2250
 

"I have had dealings with Mike Nevill's for two and a half years.

They always come across as very professional.

I would have no hesitation in recommending their services to my friends.

"
 
 
Team:
Emma Gardner, Elaine Red
 
 
   Business Reply:

Dear Lou

Thank you for taking the time to complete the survey.

We are pleased that you are happy with our services and appreciate your kind comments.

Mike Neville Property Management
 


Review 8 Jun 2014
Recommended by customer in NN10
52.2919, -0.6089
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
House, Rushden, East Northamptonshire
 
Cost: £550
 

"Professional service. Regular contact/reports. Enquiries dealt with in timely and helpful manner.Excellent understanding of local market."
 
 
 
   Business Reply:

Dear Jane

Thank you for taking the time to complete the survey.

We are pleased that you are happy with our services and appreciate your kind comments.

Mike Neville Property Management
 


Review 8 Jun 2014
Recommended by customer in nn10
52.2899, -0.6112
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Detached bungalow Rushden
 
Cost: £575
 

"Very satisfied with service. Friendly and helpful staff."
 
 
Team:
Emma and Elaine
 
 
   Business Reply:

Dear Mr & Mrs F

Thank you for taking the time to complete the survey.

We are pleased that you are happy with our services and appreciate your kind comments.

Mike Neville Property Management
 


Review 8 Jun 2014
Recommended by customer in NN10
52.3050, -0.5932
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
2 bed roomed terraced
 
Cost: £550
 

"Always polite and helpful but can take a while to sort things out if there are issues."
 
 
 
   Business Reply:

Dear Rachael

Thank you for taking the time to complete the survey.

We appreciate your comments and we will look into the issues you have had to see if we can make an improvement.

Mike Neville Property Management
 


Review 7 Jun 2014
Recommended by customer in Nn10
52.2799, -0.5889
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Terraced house Rushden
 
Cost: £650
 

"All helpful"
 
 
 
   Business Reply:

Dear Nicky

Thank you for taking the time to complete the survey.

We are pleased that you are happy with our services.

Mike Neville Property Management
 


Review 7 Jun 2014
Recommended by customer in Nn10
52.2863, -0.5956
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Terraced house
 
Cost: £575
 

"I. Found the company very professional and helpful as this was my first venture in to letting a property"
 
 
Team:
James Coles,Emma gardener
 
 
   Business Reply:

Dear Dave

Thank you for taking the time to complete the survey.

We are pleased that you are happy with our services.

Mike Neville Property Management
 


Review 7 Jun 2014
Recommended by customer in NN10
52.2799, -0.5889
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between landlord and tenant
Show All
 
 
Customer Review
 
Modern three bedroom end of terrace house.
 
Cost: £625
 

"We have used Mike Neville in finding our current rented property and our previous rented flat. We have always found the staff very friendly, helpful and knowledgeable."
 
 
Team:
Emma Gardener, Demi Barlow and Elaine Reed
 
 
   Business Reply:

Dear Miss C

Thank you for taking the time to complete the survey.

We are pleased that you are happy with our services.

Mike Neville Property Management
 

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