James du Pavey - Sales

11b High Street, Eccleshall
Stafford
Staffordshire
ST21 6BW

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating James du Pavey - Sales 9.7/100
8 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 8 reviews since 2012
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" When we contacted estate agent to view property and subsequent negotiations they were business like and helpful. They were helpful when we called in person or on the telephone."   more
 
" Excellent service. Could not fault in any way. Professional at all times, easy to talk to, kept us updated throughout. "   more
 
" I found James and his team to be very professional, friendly and proactive throughout the process. They know the property market and their knowledge and experience is evident by the service provided t...."   more
 
" Excellent service, very professional at all times. Keep thoroughly informed. Did not send any time wasters to view our property."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 50%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 75%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 0%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 75%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 4
friendly 2
helpful 2
informed 3
professional 4
property 4
service 4
view 2
available 1
brochure 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Oct 2012
Recommended by customer in ST21
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Link detached house. Corner plot. Good sized rooms. On the outskirts of town.
 

"When we contacted estate agent to view property and subsequent negotiations they were business like and helpful. They were helpful when we called in person or on the telephone."
 
 
 
 
 
 

Review 21 Sep 2012
Recommended by customer in TF9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached semi rural.
 

"Excellent service. Could not fault in any way. Professional at all times, easy to talk to, kept us updated throughout.
"
 
 
 
 
 
 

Review 13 Sep 2012
Recommended by customer in ST21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom, semi detached house in market town, lots of homely charm and character built in the 50’s and gently enhanced over the years.
 

"I found James and his team to be very professional, friendly and proactive throughout the process. They know the property market and their knowledge and experience is evident by the service provided to me. I would gladly recommend James Du Pavey."
 
 
 
 
 
 

Review 13 Sep 2012
Recommended by customer in ST21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Barn conversion with plenty of character. In a superb location and of excellent quality interiors.
 

"Excellent service, very professional at all times. Keep thoroughly informed. Did not send any time wasters to view our property."
 
 
 
 
 
 

Review 12 Sep 2012
Recommended by customer in ST21
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi in small crescent with an open front view of the green and trees. At the back a good view of trees and horizon. The house has a warm country feel to it.
 

"Well informed and very helpful until the keys were handed over. I waited for 1 ½ hrs for the keys, as I did not receive a call I visited the agent who did not realize they already had the keys from the seller. Unfortunate!"
 
 
 
 
 
 

Review 10 Sep 2012
Recommended by customer in ST15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached, living room, dining room, kitchen/diner, utility, study, en suite to main bedroom. Double garage. Cul-de-sac on small village estate.
 

"Excellent we were only available by phone mainly and didn’t visit the property very often as we are living in the South East. They did all but one of the viewings, but we were kept well up to date by JDP."
 
 
 
 
 
 

Review 10 Sep 2012
Recommended by customer in ST21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom link detached on a corner plot.
 

"Excellent brochure and photographs. E-mail, marketing and prime position in shop window. House sold within 4 days."
 
 
 
 
 
 

Review 10 Sep 2012
Recommended by customer in TF9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroomed detached house in a semi rural location on the Staffordshire, Shropshire border.
 

"The service provided by the agent was first class in every department. They always kept us informed and returned our calls if we had a query etc. They were very friendly and professional at all times."
 
 
 
 
 
 
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