Connells - Sales

115 Union Street
Torquay
Devon
TQ1 3DW

50.4679, -3.5312

Estate Agents

Listed under:  Estate Agents
83% recommended   Rating 8.5/10
12 reviews since 2003
 
Satisfaction Ratings
 
Overall Rating
8.5/10 Overall Rating 8.5/10
Based on 12 reviews since 2003
 
 
 
Professional
8.2/10 Professional Rating 8.2
The firm acted professionally at all times

 
Knowledgeable
8.7/10 Knowledgeable Rating 8.7
The firm showed a good knowledge of local market conditions

 
Friendly
8.8/10 Friendly Rating 8.8
The staff are friendly and give clear and helpful information

 
Helpful
8.3/10 Helpful Rating 8.3
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Good!"   more
 
" Kept me up to date all the time. Keys available for workmen & surveyor before I moved in. Very polite & courteous all throughout."   more
 
" Connells are an efficient, helpful, friendly and amenable firm in their Torquay branch and we would be delighted to recommend them to our friends and colleagues."   more
 
" Your mortgage advisor was misleading from start to end and put my purchase in Jeopardy but now I have financed it the way I wanted to originally. Did not inform me that the key were ready for collecti...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 80%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 20%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 43%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 86%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 86%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Connells 2
Excellent 2
friendly 2
Good 2
helpful 3
service 2
advisor 1
amenable 1
available 1
branch 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  

Review 2 Dec 2013
Recommended by customer in TQ1
50.4760, -3.5358
Cost: £120000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Semi detached cottage Upton, Torquay old original open fireplace.
 

"Kept me up to date all the time. Keys available for workmen & surveyor before I moved in. Very polite & courteous all throughout."
 
 
 
 
 
 


Review 2 Dec 2013
Recommended by customer in TQ1
50.4716, -3.5273
Cost: £80000
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Leasehold maisonette
 

"Good!"
 
 
 
 
 
 


Review 7 Aug 2003
Recommended by customer in TQ2
50.4986, -3.5357
Cost: £122500
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Modern 3 bedroom end terrace house, gas central heating & double glazing, front, rear & side gardens and garage.
 

"Connells are an efficient, helpful, friendly and amenable firm in their Torquay branch and we would be delighted to recommend them to our friends and colleagues."
 
 
 
 
 
 


Review 30 Jul 2003
Recommended by customer in CV5
52.4014, -1.5302
Cost: £153500
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Semi detached 2 bedroom bungalow, double glazing & c.heating, gardens, driveway & garage.
 
 
 
 
 


Review 26 Jul 2003
Not Recommended by customer in TQ1
50.4759, -3.5324
Cost: £93500
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 3/10
The staff are friendly and give clear and helpful information
Helpful 1/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Terraced cottage with 2 bedrooms UPVC double glazing & gas central heating, front & rear courtyards.
 

"Your mortgage advisor was misleading from start to end and put my purchase in Jeopardy but now I have financed it the way I wanted to originally. Did not inform me that the key were ready for collection."
 
 
 
 
 
 


Review 23 Jul 2003
Recommended by customer in N7 6
51.547827, -0.109767
Cost: £69500
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Converted first floor flat, lounge, kitchen, bathroom, bedroom, UPVC double glazing, parking space.
 

"Excellent communication skills. Helpful & friendly. Always returned my calls."
 
 
 
 
 
 


Review 21 Jul 2003
Recommended by customer in RG45
51.3650, -0.7817
Cost: £93500
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Modern 4 bed mid terrace house UPVC double glazing & gas central heating, front & rear gardens.
 
 
 
 
 


Review 18 Jul 2003
Recommended by customer in TQ2
50.4652, -3.5287
Cost: £171000
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Top floor purpose built apartment with views. 2 bedrooms and double glazing. Communal gardens and garage in a block.
 

"Excellent service & kept us up to date with negotiations."
 
 
 
 
 
 


Review 14 Jul 2003
Recommended by customer in TQ1
50.4702, -3.5274
Cost: £93500
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
Terraced cottage with 2 bedrooms UPVC double glazing & gas central heating, front & rear courtyards.
 

"Very pleased & very helpful."
 
 
 
 
 
 


Review 7 Jul 2003
Recommended by customer in TQ1
50.4735, -3.5301
Cost: £117000
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
End terrace house built by Messrs Midas homes. Gas central heating & double glazing, gardens, parking and garage.
 

"Good service, thought that some of the market valuations where very high given that the market is slowing down."
 
 
 
 
 
 


Review 30 Jun 2003
No Recommendation by customer in TQ1
50.4713, -3.5375
Cost: £82000
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 4/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bedroom terraced house. Benefiting from gas central heating & double glazing. Front & rear gardens.
 
 
 
 
 


Review 30 Jun 2003
Recommended by customer in PL21
50.3859, -3.9198
Cost: £77500
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
   Customer Review
 
3 bedroom end terraced maisonette on 2 floors. Benefiting from double glazing and central heating.
 

"Connells are very professional I have used them before and would use them again."
 
 
 
 
 
 

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