Boyd Group

Solway House, 26-34 Terregles Road
Dumfries
Dumfries & Galloway
DG2 9HB

55.0714, -3.6328

Fire & Safety

Listed under:  Fire Risk Assessment, Fire Safety Training, Health & Safety Advice / Training
100% recommended   Rating 9.5/10
18 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 18 reviews since 2016
 
 
 
Quality 9.4/10 Quality Rating 9.4
The quality of the products or services was as expected and agreed

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We approached the Boyd Group to provide manual handling training at our base in Dumfries and Stranraer. They were able to provide a few dates so that we could choose the best option for us. The admi...."   more
 
" We have been using Boyd Group for health and safety training and specialist advice, they have a great knowledge of the industry and a practical approach with training tailored to our specific requirem...."   more
 
" We cannot fault Michelle the sales manager nor the office staff who are extremely efficient. The trainers are of a high quality and very knowledgable about what they are delivering."   more
 
" Prompt response to all email enquiries, always providing relevant information required. All orders placed were delivered very quickly."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
advice 2
attention 2
attitude 2
Boyd 8
business 3
contact 2
customer 3
delivered 2
efficient 3
excellent 4
experience 2
extremely 2
finish 2
friendly 7
good 3
great 3
Group 6
happy 2
health 2
help 3
helpful 7
knowledge 2
look 2
looking 2
needs 3
offer 2
phone 2
problems 2
professional 7
quality 2
recommend 3
requirements 2
response 2
safety 2
service 8
services 3
team 2
training 4
value 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 12 Mar 2019
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0472, -3.5850
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The Boyd Group recently provided manual handling training for our staff.

"We approached the Boyd Group to provide manual handling training at our base in Dumfries and Stranraer. They were able to provide a few dates so that we could choose the best option for us. The admin. team were friendly, helpful and accommodating. The trainer arrived on time and was very professional in his delivery. The customer service experience from the very first point of contact was excellent!"
 
 
 
 


Review 5 Mar 2019
Recommended by customer in DG11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.1328, -3.3661
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Health and safety training and advice.

"We have been using Boyd Group for health and safety training and specialist advice, they have a great knowledge of the industry and a practical approach with training tailored to our specific requirements. We look forward to working with Boyd Group going forward."
 
 
Team:
Michelle Mitchell and Raymond Boyd
 
 
 


Review 5 Mar 2019
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
55.0717, -3.6103
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boyd Group have facilitated First Aid Training and Manual Handling training on our behalf. We have also purchased a De-fib and cabinet from them
 
Cost: £2000
 

"We cannot fault Michelle the sales manager nor the office staff who are extremely efficient.

The trainers are of a high quality and very knowledgable about what they are delivering."
 
 
Team:
Raymond, Michelle, Allana, Robert
 
 
 


Review 16 Aug 2018
Recommended by customer in DG11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.1323, -3.3619
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provided CWP Ltd With Staff Workwear.

"Prompt response to all email enquiries, always providing relevant information required.
All orders placed were delivered very quickly."
 
 
Team:
Louise Robison & Allana Jardine
 
 
 


Review 16 Aug 2018
Recommended by customer in DG2

 I'm: Male 

55.0881, -3.6437
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All our Health and Safety

"Raymond and his team offer a service 2nd to none. If anyone is looking for a friendly, efficient and helpful company to look after their Health and Safety needs and requirements The Boyd Group is the place to go.

Allana is always there at the end of the phone to help with anything ,Raymond's personal attention to detail and all the guy's friendly and proficient attitude - great team"
 
 
Team:
Raymond and Allana
 
 
 


Review 16 Aug 2018
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
55.0591, -3.6530
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Confined Space Training
 
Cost: £1200
 

"Boyd Group were professional from start to finish with the course allowing our employees to gain invaluable experience and knowledge regarding Confined Space and Rescue Training"
 
 
 
 


Review 25 Sep 2017
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.0725, -3.6270
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extinguisher Service
 
Cost: £10

"Staff always friendly and helpful."
 
 
 
 
 
 


Review 2 Mar 2017
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.0010, -3.8075
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As the uk supplier of happyfeet products,i have to say the level of service and communication has been excellent
 
Cost: £69
 

"I would like to thank you for my recent local purchase from you office of happy feet insoles. After a week or so of being pain free after using the insoles i then went on a weeks walking holiday and covered almost 90 miles in - 5 days. I've not had any pain no metatarsal problems at all great value and will highly recommend on my travels a any blog,or Facebook posts thanks again."
 
 
Team:
Slightly older women
 
 
 


Review 5 Dec 2016
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0978, -3.5679
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We use Boyd group for training and also for our Fire Extinguisher maintenance.

"Boyd Group are a company that cares for its clients!
They are always willing to help & accommodate our needs.

We use several services from them and find them all equally as good.
"
 
 
 
 


Review 10 Nov 2016
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
55.0726, -3.6353
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase fire extinguisher for domestic use.
 
Cost: £25

"Work done to a high standard, in line with quote given.
Excellent service. Will use again."
 
 
 
 
Team:
Mahommad
 
 
 


Review 10 Nov 2016
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.9827, -3.2678
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase fire extinguisher for use with fish tank.
 
Cost: £12

"Fantastic service. Fast and helpful. Will be doing business again."
 
 
 
 
Team:
Austin
 
 
 


Review 9 Nov 2016
Recommended by customer in CA3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.9243, -2.9515
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Survey works and installation of Fire extinguishers and servicing.

"I have employed these contractors for many years and they always provide a quality, friendly and professional service.
The company have an excellent response to customer needs.
Always carry out a first class.
They have very competitive prices.
They offer help and advice for customers."
 
 
Team:
Raymond Boyd & Dayne Boyd & their staff
 
 
 


Review 8 Nov 2016
Recommended by customer in DG11

 I'm: Male 

55.1323, -3.3619
 
 
Satisfaction Ratings
 
Quality 6/10
The quality of the products or services was as expected and agreed
Service 6/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fire Safety Training

"I found Boyd to be very helpful, informative and professional at all times."
 
 
Team:
Allanah Jardine
 
 
 


Review 8 Nov 2016
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0971, -3.6425
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fire Extinguisher maintenance at multiple sites.
 
Cost: £1600
 

"Staff are friendly and professional in their manner and completion of the service provided.
On site and office staff are always pleasant and helpful.
I am happy to recommend there business to others."
 
 
Team:
Dayne
 
 
 


Review 8 Nov 2016
Recommended by customer in G14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.8738, -4.3443
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual fire extinguisher maintenance throughout the UK at each of our depots.

"Boyd Fire Group from start to finish are an extremely efficient and reliable company to work with.

They are quick to respond to any queries or problems we may have in any of our depots throughtout the UK and always explain in depth the problem that has arisen.

They go out of their way to make the job as cost efficient for us as possible.

The staff are always very friendly and helpful."
 
 
Team:
Dayne Boyd
 
 
 


Review 7 Nov 2016
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.0713, -3.5599
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fire Appliance Checks

"The company are very friendly, display a caring and professional attitude and have always delivered a good and timely service at a reasonable cost."
 
 
 
 


Review 4 Nov 2016
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.0684, -3.6183
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and Servicing of Fire Equipment and Fire Risk Assessments. To supply training to all staff on Fire Equipment and Fire Risks and procedures so that they understand and adhere to them. To review, update and keep Health & Safety Policies to conform to current and future legislation. To train the staff on all Health and Safety Policies so that they understand and adhere to them.
 
Cost: £3500
 

"Its a God send to be able to find a Company locally who is able to provide all the services we required to keep compliant and legal.

From the initial contact they were very professional and even from the first phone call I hung up knowing exactly what the next stage was going to be.

They visited our premises and did an extensive site audit explaining what they were looking out for.

They then reviewed the documentation and training manuals the Company had and before leaving explained what they had found and warned us of potential hazards within the workplace that needed immediate attention.

They then left and send a comprehensive report of all their findings along with a clear and concise breakdown of costings.

All the work was carried out within the timescales provided and to the price agreed.

This Company is a pleasure to do business with and I would have no hesitation in recommending them"
 
 
Team:
Raymond Boyd, Dayne Boyd and Ryan Mould
 
 
 


Review 4 Nov 2016
Recommended by customer in G21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.8805, -4.2290
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provision of fire safety maintenance and equipment

"The levels of service provided by Boyd, from the administration through to on site services is of the highest caliber.

The company is well-managed, trustworthy and their services and equipment provision provide excellent value for money.

This is an organisation which will go the extra mile to ensure the customer receives a good service and I would recommend them without reservation."
 
 
Team:
Allana Jardine, Daniel Wilde, Dayne Boyd, Kevin Shaw, Raymond Boyd and Shannon Harvey
 
 
 

Back to top

1