Reform Flooring Ltd

Unit 17 Shepherds Business Park, Norwich Road, Lenwade
Norwich
Norfolk
NR9 5SG

52.7182, 1.1258

Flooring

Listed under:  Carpets - Sales & Fitting, Floors / Flooring
100% recommended   Rating 9.6/10
39 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 39 reviews since 2011
 
 
 
Quality
9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy
9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service
9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value
9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Good selection of tiles and colors etc at showroom. Process clearly explained. Swiftly agreed date for the work. Fitter was excellent. Had great skill and was very friendly."   more
 
" Very pleased with the service and the finished product."   more
 
" Most helpful in choice timing and options. On time, tidy, process and high quality work."   more
 
" Very efficiently hard working and high quality service. Delighted with the result. However small spots on latex and damp proofing material on the wainscoats throughout the property -would have appr...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 72%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
Delighted 3
efficient 4
excellent 8
extremely 2
Fantastic 2
finish 2
finished 2
Fitter 4
Flooring 4
friendly 4
Good 11
great 2
happy 5
helpful 5
James 2
knowledgeable 2
options 2
pleased 8
polite 2
prices 2
Process 2
product 2
professional 5
property 2
quality 4
really 2
recommend 2
recommending 3
Reform 4
result 3
results 2
service 12
skill 2
standard 2
sure 2
thanks 2
tidy 4
workmanship 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Budget:  

Review 18 May 2017
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6090, 1.2541
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Lift existing floor and dispose off site. Apply hatex etc.
Supply and fit LV tiles.
 
Cost: £955

"Good selection of tiles and colors etc at showroom.
Process clearly explained. Swiftly agreed date for the work.
Fitter was excellent. Had great skill and was very friendly."
 
 
 
 
Team:
Jarvis Mark Nick
 
 
 


Review 11 Apr 2017
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.7358, 1.0705
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Lay Flooring.
 

"Very pleased with the service and the finished product."
 
 
 
 
 
 


Review 10 Nov 2016
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6295, 1.3447
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New flooring in kitchen and new carpets in hall stairs and landing.
 
Cost: £1991

"Most helpful in choice timing and options.
On time, tidy, process and high quality work."
 
 
 
 
 
 


Review 16 Sep 2016
Recommended by customer in NR1
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6170, 1.2894
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removing old flooring and re surfacing a ground floor with cuts throughout dining and kitchen area after, hall and living room.
 
Cost: £2721

"Very efficiently hard working and high quality service. Delighted with the result.

However small spots on latex and damp proofing material on the wainscoats throughout the property -would have appreciated if our workman had discussed them and suggested ways of cleaning the stuff off our new paint work."
 
 
 
 
 
 


Review 8 Dec 2015
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6398, 1.2912
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Remove old carpet. Fit new underlay & carpet to top floor, landing and stairs.
 
Cost: £2028

"Fantastic job! Professional staff, knowledgeable about our options. Worked quickly with minimal disruption. High quality finish. We’re really pleased with the results."
 
 
 
 
 
 


Review 27 Nov 2015
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6188, 1.2914
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Re-carpeting a terraced house, and laying lino in the bathroom and pantry.
 
Cost: £1770

"A very obliging and efficient company."
 
 
 
 
 
 


Review 8 Jun 2015
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7450, 1.0319
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Concrete floor skimming & karndean tile laying.
 
Cost: £1100

"In conclusion we were happy with the level of product knowledge and also the skill & workmanship we received."
 
 
 
 
 
 


Review 10 Apr 2015
Recommended by customer in NR6
52.6615, 1.2650
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New carpets & underlay to hall stairs bedroom & dressing room. Laytex & laying of Camaro Wood plank flooring with boarders.
 
Cost: £2312

"Fantastic work, good communication – very happy with works completed. Employees polite & well presented. Overall a very positive experience & a company I would recommend to others to use."
 
 
 
 
 
 


Review 21 Feb 2015
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5799, 1.1031
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Hall floor.
 
Cost: £900

"Very good workmanship shown by fitters. Also very very good by office. Even a site visit after completion to sure if we were happy."
 
 
 
 
 
 


Review 12 Feb 2014
Recommended by customer in NR14
52.5519, 1.2195
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £2285

"James, our fitter was lovely – very polite, tidy, friendly – a pleasure to have in our home and he did a really good job. Very pleased thanks James! Please pass on!"
 
 
 
 
 
 


Review 6 Nov 2013
Recommended by customer in NR20
52.7730, 0.8452
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £590

"Professional service, expert advice, very pleased."
 
 
 
 
 
 


Review 30 Oct 2013
Recommended by customer in NR1
52.6170, 1.2894
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Bathroom floor.
 
Cost: £495
 
 
 
 


Review 25 Sep 2013
Recommended by customer in NR2
52.6383, 1.2723
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £734

"As I deal with the firm on a professional basis I learned of the heritage and values of the company which made my decision easy when I required some flooring in my property Mr A, Norwich."
 
 
 
 
 
 


Review 10 Jul 2013
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1384

"Very nice men, who did the fitting very good at their job."
 
 
 
 
 
 


Review 13 May 2013
Recommended by customer in NR20
52.7830, 1.0111
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Vinyl floor tiles for observatory floor.
 
Cost: £671

"Quick professional friendly service. Excellent job very happy with the result."
 
 
 
 
 
 


Review 31 Oct 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £530

"Well informed. Very good fitter. Happy with carpet. Nick very helpful."
 
 
 
 
 
 


Review 5 Oct 2012
Recommended by customer in NR10
52.7642, 1.1145
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1480

"Excellent service and excellent results which for exceeding my expectations I cannot praise Reform enough.
"
 
 
 
 
 
 


Review 4 Oct 2012
Recommended by customer in NR11
52.8746, 1.4408
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £2680

"Excellent work carried out by a very competent fitter. Clean and tidy worker ensuring no mess during and after his work."
 
 
 
 
 
 


Review 5 Jul 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"We were delighted with Reform’s service. Their filter James – did an excellent job and the finished result is exactly what we wanted. We have no hesitation in recommending them to anyone seeking a top quality service at sensible prices."
 
 
 
 
 
 


Review 15 Jun 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £220
 
 
 
 

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