Tayside Garage Doors Ltd

Unit P, West Pitkerro Industrial Estate, Scott Way, Broughty Ferry
Dundee
Angus
DD5 3RX

56.4826, -2.8893

Garage Doors Sales & Servicing

Listed under:  Garage Doors
99% recommended   Rating 9.7/10
863 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 863 reviews since 2011
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent Service and work. Receptionist - Very good and explained call out charges and when engineer would be available to do work. "   more
 
" Friendly Punctual service. Discussed options available. Obtained a suitable handle from another manufacturer and installed it and serviced(oiled). The related mechanisms in the garage door."   more
 
" Excellent and speedy attention by charming young man."   more
 
" Repair and service men, polite, neat and tidy at work. No complaint to whatsoever."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 81%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 16
agreed 17
arrived 38
certainly 11
class 15
clean 25
competent 12
contact 14
definitely 18
delighted 22
door 98
doors 38
efficient 95
efficiently 35
Excellent 115
explained 34
Extremely 18
finish 20
fitted 24
Friendly 92
garage 75
good 94
Great 22
happy 57
helpful 63
highly 23
impressed 20
installation 21
phone 20
Pleasant 46
pleased 70
polite 45
problem 25
problems 18
product 19
professional 48
Prompt 31
quality 26
quick 21
quickly 39
recommend 80
Repair 23
satisfied 41
Service 180
standard 22
Tayside 26
team 29
tidy 49
workmanship 18
Workmen 29
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 15 Jan 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4737, -2.9042
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair/replace old cables
2x Hormann cables and spindle and service.
Work carried out efficiently and cleanly and explained what had been done.
 
Cost: £120

"Excellent Service and work.
Receptionist - Very good and explained call out charges and when engineer would be available to do work. "
 
 
 
 
 
 


Review 15 Jan 2018
Recommended by customer in DD8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
56.6456, -2.8672
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of garage door main spring and wire cables.
 
Cost: £187
 
 
 
 


Review 11 Jan 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
56.4744, -2.8584
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement locking handle for garage door.
 
Cost: £88

"Friendly Punctual service.
Discussed options available.
Obtained a suitable handle from another manufacturer and installed it and serviced(oiled).
The related mechanisms in the garage door."
 
 
 
 
Team:
Gavin
 
 
 


Review 8 Jan 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years 
56.4711, -2.9161
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and service of 2 canopy garage doors.
 
Cost: £72

"Excellent and speedy attention by charming young man."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in DD8
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.6309, -2.7715
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace garador Mk 3 cables.
Service door.
 
Cost: £96

"Repair and service men, polite, neat and tidy at work.
No complaint to whatsoever."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.5067, -2.7026
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing electric garage door, Taking off casing, advising us of a broken clip.
Checked electrics.
Found they hadn't been fully connected, so rectified that.
Advised us that new parts could be ordered, gave us and sent a quotation we accepted.
 
Cost: £72

"Very helpful.
Polite engineer.
He explained in full detail what had gone wrong.
How he has to repair it.
The parts he ordered would be in after New Year.
Be fitted then."
 
 
 
 
Team:
Michael
 
 
 


Review 21 Dec 2017
Recommended by customer in DD10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.7238, -2.4638
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New garage door.
 
Cost: £1600

"Good door.
Works well, the men were very good."
 
 
 
 
 
 


Review 14 Dec 2017
Recommended by customer in DD10
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.7129, -2.4551
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit electro panel on roof of garage to charge battery.
 
Cost: £335
 
 
 
 


Review 14 Dec 2017
Recommended by customer in KY16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.3795, -2.9281
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 14 Dec 2017
Recommended by customer in PH10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.5806, -3.3324
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new straps and remote control to electric garage door.
 
Cost: £261

"very pleased."
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1