Franks Auto Centre

15 Old Glamis Road
Dundee
Angus
DD3 8JB

56.4800, -2.9760

Garage Services

Listed under:  Garage Services / Car Servicing
100% recommended   Rating 9.5/10
24 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 24 reviews since 2005
 
 
 
Servicing 9.4/10 Servicing Rating 9.4
The vehicle runs reliably between services, given its age and mileage

 
Repairs 9.2/10 Repairs Rating 9.2
The garage identifies faults and corrects them successfully

 
Advice 9.5/10 Advice Rating 9.5
The staff are friendly and give clear and helpful information

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great service, in and out about 45 mins. Perfect."   more
 
" Job completed on time as arranged."   more
 
" Amazing service from start to finish. Highly recommended."   more
 
" Great service. Arrived with no appointment, but time was made for me. Tyres were fitted in quick time. Great price, friendly manner."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Quote: 100%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 87%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 95%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 88%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 79%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

car 4
D 2
Excellent 3
friendly 6
garage 2
good 8
Great 2
helpful 3
quick 2
recommended 2
service 12
value 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Sep 2017
Recommended by customer in DD6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4390, -2.9357
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rear and middle exhaust.
 
Cost: £120

"Great service, in and out about 45 mins. Perfect."
 
 
 
 
 
 


Review 12 Sep 2017
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4877, -2.9125
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clutch and fly wheel

Gear box oil leak.
 

"Job completed on time as arranged."
 
 
 
 
 
 


Review 18 Mar 2016
Recommended by customer in KY16
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.3846, -2.8762
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit 1x track rod end, 1x link bar.
 
Cost: £48

"Amazing service from start to finish. Highly recommended."
 
 
 
 
 
 


Review 18 Mar 2016
Recommended by customer in KY16
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.3846, -2.8762
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting 2x new tyres. That 1 had already purchased online.
 
Cost: £20

"Great service. Arrived with no appointment, but time was made for me. Tyres were fitted in quick time. Great price, friendly manner."
 
 
 
 
 
 


Review 27 Aug 2014
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.4782, -2.9653
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 7/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service and Mot.
 

"Very good service and prices."
 
 
 
 
 
 


Review 18 Mar 2011
Recommended by customer in DD4
56.4911, -2.9549
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT & small repair.
 
Cost: £88
 

"Always good, friendly service and reasonable cost."
 
 
 
 
 


Review 17 Sep 2010
Recommended by customer
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT and repair to wiper mechanism.
 
Cost: £100

"Excellent and friendly service at short notice. Thoroughly recommended."
 
 
 
 
 
 


Review 6 Sep 2010
Recommended by customer in DD2
56.4873, -3.0148
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 8/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT, service, brakes, tyres.
 

"Very good value as priced the parts elsewhere and Franks was the cheapest a job well done."
 
 
 
 
 
 


Review 20 Aug 2010
Recommended by customer in DD3
56.4890, -2.9748
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I cannot give you cost of work description as this garage does a lot of work for me, as I have a taxi and a private car. I have always found Frank to be very helpful and very satisfactory work."
 
 
 
 
 
 


Review 28 Sep 2009
Recommended by customer in DD4
56.4690, -2.9141
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT & oil change.
 
Cost: £60

"Good value, quick turnaround and always friendly service."
 
 
 
 
 
 

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