Robert Black and Son - Servicing

77 Hope Street
Inverkeithing
Fife
KY11 1LN

56.0284, -3.4015

Garage Services

Listed under:  Garage Services / Car Servicing
100% recommended   Rating 9.6/10
4 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 4 reviews since 2012
 
 
 
Servicing 9.5/10 Servicing Rating 9.5
The vehicle runs reliably between services, given its age and mileage

 
Repairs 9.8/10 Repairs Rating 9.8
The garage identifies faults and corrects them successfully

 
Advice 9.5/10 Advice Rating 9.5
The staff are friendly and give clear and helpful information

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We have always found them very helpful and when getting cars, have always got in what we were looking for ."   more
 
" We have bought 3-4 used cars from Robert Black and will continue to return for servicing etc for this fault on a relatively new car we cannot fault them."   more
 
" I have used the services of this local firm for over 12 years with great confidence. They have consistently provided a good standard of service in a friendly and helpful manner and I would not hesitat...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Quote: 100%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 100%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 100%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 100%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 100%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

cars 2
helpful 2
Black 1
bought 1
confidence 1
consistently 1
continue 1
fault 1
friendly 1
getting 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 23 Feb 2015
Recommended by customer
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We have always found them very helpful and when getting cars, have always got in what we were looking for ."
 
 
 
 
 
 


Review 19 Feb 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement gear box.
 
Cost: £925

"We have bought 3-4 used cars from Robert Black and will continue to return for servicing etc for this fault on a relatively new car we cannot fault them."
 
 
 
 
 
 


Review 6 Feb 2012
Recommended by customer in KY12
56.0808, -3.4513
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recent faulty alternator, renewal and recommended gearbox oil change.
 

"I have used the services of this local firm for over 12 years with great confidence. They have consistently provided a good standard of service in a friendly and helpful manner and I would not hesitate to recommend them to others."
 
 
 
 
 
 


Review 9 Jan 2012
Recommended by customer in KY11
56.0326, -3.3470
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 

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