North Road Garage - Servicing

Great North Road
Kelty
Fife
KY4 0HW

56.1438, -3.3773

Garage Services

Listed under:  Garage Services / Car Servicing, MOT Testing
100% recommended   Rating 9.9/10
27 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 27 reviews since 2011
 
 
 
Servicing 9.8/10 Servicing Rating 9.8
The vehicle runs reliably between services, given its age and mileage

 
Repairs 10/10 Repairs Rating 10.0
The garage identifies faults and corrects them successfully

 
Advice 9.9/10 Advice Rating 9.9
The staff are friendly and give clear and helpful information

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" "Happy " Garage kept me informed throughout, nothing not disclosed. Standard v good'"   more
 
" Always a friendly yet professional service form the team at North Road garage.Ketty. Can't fault them at all."   more
 
" The gentleman who repaired my car was extremely friendly, helpful and identified the fault immediately. The mechanic knew I was in a rush to collect my wife and put the car up on the ramp and carried ...."   more
 
" North road garage are simply fantastic transparent about price, they priortise work well, fix quickly and give me every confidence in my car."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Quote: 100%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 100%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 100%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 71%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 100%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

bought 2
car 6
cars 2
class 3
collect 2
customer 2
Excellent 4
fault 2
friendly 9
Garage 12
good 4
helpful 5
mechanic 2
North 6
Reasonable 2
recommend 2
Repair 2
repairs 2
Road 6
service 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Oct 2017
Recommended by customer in KY12
56.1001, -3.4055
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
Care pack and spark plugs, winter check and headlights cleaned and polished.
 

""Happy "

Garage kept me informed throughout, nothing not disclosed.

Standard v good'"
 
 
 
 
 
 


Review 15 Sep 2017
Recommended by customer in KY4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.1386, -3.3771
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT and associated repairs.
 
Cost: £236

"Always a friendly yet professional service form the team at North Road garage.Ketty. Can't fault them at all."
 
 
 
 
 
 


Review 22 Aug 2017
Recommended by customer in DD3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4995, -3.0092
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guard underneath my car broke free whilst travelling to Edinburgh from Dundee. I left the motorway and went to the closest garage to my location.
 

"The gentleman who repaired my car was extremely friendly, helpful and identified the fault immediately. The mechanic knew I was in a rush to collect my wife and put the car up on the ramp and carried out the repair immediately. When asked how much the damage was he said, "don't be silly its only taken my 5 minutes". Cannot praise or thank this individual enough. "
 
 
 
 
 
 


Review 15 Aug 2017
Recommended by customer in KY4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.1446, -3.3907
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
M.O.T
 
Cost: £54

"North road garage are simply fantastic transparent about price, they priortise work well, fix quickly and give me every confidence in my car."
 
 
 
 
Team:
Phillipa
 
 
 


Review 14 Aug 2017
Recommended by customer in KY4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.1077, -3.3564
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT
 
Cost: £159

"Always Excellent Service."
 
 
 
 
 
 


Review 11 Aug 2017
Recommended by customer in PH2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.2619, -3.3900
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two timing belts on VCV T4 van and fuel pipe tank.
 
Cost: £494

"Excellent service.
Price as quoted and very competition."
 
 
 
 
 
 


Review 26 Jul 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0749, -3.4501
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit front brake pads and discs secure rear exhaust (fit new clamp) weld heat shield, regas air con.
 
Cost: £231
 
 
 
 


Review 24 Jul 2017
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.0505, -3.4145
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service and mot.
 
Cost: £320

"Excellent service from friendly and helpful. Owners and staff."
 
 
 
 
Team:
Alex
 
 
 


Review 23 Oct 2015
Recommended by customer in KY4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.1406, -3.3861
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to rear brakes
 
Cost: £48
 

"First class service from Alex and all at North Road Garage.
Would recommend this garage without hesitation for repairs & advice on all motoring matters.
For an honest ,friendly service look no further."
 
 
Team:
Alex & Garry
 
 
 


Review 7 Jul 2014
Recommended by customer in KY4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.1348, -3.3859
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General services of the car any extra work done inform you of extra cost.
 
Cost: £130

"North Road Garage is a good garage to deal with. Friendly and helpful at all times. Go out of there way to help you."
 
 
 
 
 
 

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