Gr8Glass

81 Godfrey Road
Spixworth
Norfolk
NR10 3NJ

52.6904, 1.3281

Glaziers

Listed under:  Conservatories, Conservatory roofs, Door Repairs, Doors, Double Glazing, Double Glazing Repairs, Fascias, Bargeboards & Soffits, Glass / Glazier / Glazing, Glass Splashbacks, Gutters / Guttering, Replacement Windows, UPVC Windows & Doors, Windows / Window Fitters
100% recommended   Rating 9.9/10
246 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 246 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This is the third job Matt has done for us. This work is consistently good, value for money and of high quality. The work site is left immaculate when he leaves. I readily recommend his company to oth...."   more
 
" A thoroughly professional job from start to finish and I would certainly use Gr8Glass again and recommend them to other people. Matt's customer care was excellent - friendly and considerate. "   more
 
" Excellent as always, helpful, polite, fast, very tidy, professional cannot fault. Highly recommend. I wouldn't want anyone else."   more
 
" , Very helpful from first contact. Completed work as planned- very quickly and efficiently. Very tidy also and friendly."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 92%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Aaron 6
approach 6
certainly 7
clean 28
cleaned 5
clear 5
considerate 11
contact 5
courteous 7
customer 5
definitely 18
delighted 12
door 11
efficient 15
efficiently 8
exactly 6
excellent 54
extremely 14
family 7
finish 12
finished 6
fitted 6
fitting 9
friendly 57
friends 10
future 5
glass 17
good 43
Gr8 12
Gr8Glass 18
great 17
happy 20
helpful 20
Highly 21
Matt 65
pleasant 14
pleased 26
polite 13
professional 37
quality 25
quote 14
really 15
recommend 71
recommended 13
service 46
standard 21
tidy 34
windows 10
workmanship 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Apr 2019
Recommended by customer in IP20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.4101, 1.3146
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
To supply and fit 1 + door with cut flap.
 
Cost: £888

"This is the third job Matt has done for us. This work is consistently good, value for money and of high quality. The work site is left immaculate when he leaves. I readily recommend his company to others. "
 
 
 
 
Team:
Matt Porter
 
 
 


Review 9 Apr 2019
Recommended by customer in NR17
52.4782, 1.0412
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 upvc window, and to supply and fit 1 new loading strip to back door.
 
Cost: £786
 
 
Team:
Matt
 
 
 


Review 8 Apr 2019
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6152, 1.3076
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 x upvc window, to make good existing windows.
 
Cost: £1062
 
 
Team:
Matt
 
 
 


Review 8 Apr 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6248, 1.2723
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 UPVC window.
 
Cost: £774

"A thoroughly professional job from start to finish and I would certainly use Gr8Glass again and recommend them to other people. Matt's customer care was excellent - friendly and considerate. "
 
 
 
 
Team:
Matt
 
 
 


Review 1 Apr 2019
Recommended by customer in NR16
52.4271, 1.0125
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 2 soft wood windows.
 
Cost: £3576

"Excellent as always, helpful, polite, fast, very tidy, professional cannot fault.
Highly recommend. I wouldn't want anyone else."
 
 
 
 
Team:
Matt
 
 
 


Review 29 Mar 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.5906, 1.2578
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
, To replace 12 toughened double glazed units.
 
Cost: £786

", Very helpful from first contact. Completed work as planned- very quickly and efficiently. Very tidy also and friendly."
 
 
 
 
Team:
Matt Porter
 
 
 


Review 28 Mar 2019
Recommended by customer in NR3
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6404, 1.2995
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 UPVC back door.
 
Cost: £750

"Quality work, friendly service - fab job!"
 
 
 
 
Team:
Matt Porter
 
 
 


Review 7 Mar 2019
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6329, 1.4526
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 composite door and side screen
 
Cost: £1572

"Used this company before and had excellent service, with competitive prices."
 
 
 
 
Team:
Mr Ramsey
 
 
 


Review 4 Mar 2019
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5123, 1.0005
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bow windows on my bungalow.

"My husband and I were very satisfied with the work on our bungalow. Matt was great, honest, patient and hard working. Smooth process from quote to completion. Would recommend him to friends and family. Thanks Matt, we are so pleased with the outcome."
 
 
Team:
Matt
 
 
 


Review 4 Mar 2019
Recommended by customer in NR4
52.6121, 1.2345
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 UPVC front door & sidescreen and to repair 2 sets of french doors
 
Cost: £1416

"We required a new door in my mother's bungalow because she is disabled and in a wheelchair Matt advised us on the various options available and helped us making a choice. The door was fitted promptly and at a reasonable price. We cannot recommend him highly enough, not only on the quality of the work but on all aspects of professionalism. We would certainly use Gr8Glass again."
 
 
 
 
Team:
Matt Porter
 
 
 


Review 21 Feb 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5790, 1.2433
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 2 upvc windows.
 
Cost: £1434

"Excellent service. All work completed to our entire satisfaction. "
 
 
 
 
Team:
Matt Porter
 
 
 


Review 15 Feb 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6129, 1.2650
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To adjust french doors.
 
Cost: £20

"Matt was most helpful and dealt with what I thought would be a difficult problem. A very satisfied customers."
 
 
 
 
Team:
Matt Porter
 
 
 


Review 4 Feb 2019
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5123, 1.0005
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 3 upvc windows.
 
Cost: £1746
 
 
Team:
Matt
 
 
 


Review 9 Jan 2019
Recommended by customer in NR20
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7450, 1.0319
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit
1 X composite door.
 
Cost: £1284

"Matt Porter was extremely efficient and professional. He was friendly and nothing was too much trouble. My property was left clean and tidy. I thought that the service provided was excellent, very reasonable priced, and I wouldn't hesitate to recommend Mr. Porter to all acquaintance. "
 
 
 
 
Team:
Matt
 
 
 


Review 2 Jan 2019
Recommended by customer in NR14
52.5763, 1.3216
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 6 x UPVC windows.
 
Cost: £2580

"Matt was lovely. Very professional, Prompt, Clean and did an excellent job, I would highly recommend him."
 
 
 
 
Team:
Matt Porter
 
 
 


Review 17 Dec 2018
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5341, 1.1628
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 3 x double glazed units.
 
Cost: £264

"Matt is very friendly and organised. He kept us updated with the arrangement and fitted the window despite the powing rain.
We will definitely use him again. "
 
 
 
 
Team:
Matt
 
 
 


Review 4 Dec 2018
Recommended by customer in NR4
52.6084, 1.2527
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit it composite door.
 
Cost: £1251

"A very efficient service following a recommendation from a neighbour. The first door had the wrong glass, and he checked whether it was acceptable. We said no, so he re-ordered the correct one. He arrived on time, worked efficiently and explained everything.He encouraged us to contact him with any concerns. "
 
 
 
 
Team:
Matt Porter
 
 
 


Review 4 Dec 2018
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.5123, 1.0005
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit upvc frames and new ultra roof on conservatory.
 
Cost: £12648

"This is an excellent firm kept us informed at all times, arrived on time and were friendly and considerate. Would highly recommend them. "
 
 
 
 
Team:
Matt Porter
 
 
 


Review 15 Nov 2018
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.5358, 1.5802
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 14 UPVC windows and 2 x UPVC doors.
 
Cost: £10680

"Excellent job. "
 
 
 
 
Team:
Matt
 
 
 


Review 16 Oct 2018
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5126, 1.0024
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 6 UPVC windows and 2 UPVC doors.
 
Cost: £3876

"Very pleased with result. "
 
 
 
 
Team:
Matt
 
 
 

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