Care & Repair Edinburgh - Home from Hospital & Small Repairs

1 Osborne Terrace, Haymarket
Edinburgh

EH12 5HG

55.9456, -3.2257

Handyman

Listed under:  Handyman / Handyperson, Joiners
96% recommended   Rating 9.6/10
165 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 165 reviews since 2016
 
 
 
Quality
9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy
9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service
9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value
9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Happy with the work done by the joiner. Tidy - 1 tidied up after the joiner. Getting more work done by the joiner. Have received estimate 06th may 17 which I have accepted. Awaiting date for work to c...."   more
 
" Gary Drummond did an excellent job. Both cooker bulbs now working. Very helpful and cheerful. "   more
 
" Excellent service."   more
 
" Overall, the work carried out was very good indeed!"   more
 
About Us


The Care and Repair handyman service is free to people over the age of 60 or with a long term health condition.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 84%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 90%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 79%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 93%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 76%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 61%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
Absolutely 2
advice 2
Alex 2
Andrew 6
appreciate 3
appreciated 3
arrived 3
Best 3
bulbs 2
calling 2
Callum 5
Calum 3
care 11
cheerful 2
clearly 2
Colin 2
contacting 2
Delighted 9
didnt 2
efficient 11
efficiently 5
excellent 16
Friendly 10
good 10
Happy 7
help 4
helpful 22
impressed 4
joiner 15
manner 4
nice 4
person 4
pleasant 15
pleased 8
professional 9
quickly 6
repair 10
result 4
safe 4
satisfied 9
service 22
Thank 12
thanks 4
thought 4
Tidy 7
tradesman 4
worker 4
workman 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Budget:  

Review 18 May 2017
Recommended by customer in EH4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.9535, -3.2472
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Hand rail.
 
Cost: £185
 
 
 
 


Review 18 May 2017
Recommended by customer in EH8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.9502, -3.1411
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
1 X Supply and fit new Yale lock
1 X supply and fit 5 Lever mortise lock
1 X supply and fit slip bolt for garden gate
1 X adjust door keeper
1 X fix wearer bar F/door
Fit felt strips on top of fence.
 
Cost: £116

"Happy with the work done by the joiner. Tidy - 1 tidied up after the joiner. Getting more work done by the joiner. Have received estimate 06th may 17 which I have accepted. Awaiting date for work to commence."
 
 
 
 
 
 


Review 15 May 2017
Recommended by customer in EH9
55.9297, -3.1895
 
 
Satisfaction Ratings
 
Show All
 
 
   Customer Review
 
Extract 2 cooker hood bulbs them replace with new bulbs.
 

"Gary Drummond did an excellent job.
Both cooker bulbs now working.
Very helpful and cheerful. "
 
 
 
 
 
 


Review 12 May 2017
Recommended by customer in EH4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9583, -3.2667
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £515
 
 
Team:
Calum
 
 
 


Review 12 May 2017
Recommended by customer in EH4
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
55.9514, -3.2192
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Several small repair job.
 
Cost: £54

"Excellent service."
 
 
 
 
 
 


Review 9 May 2017
Recommended by customer in EH6
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9695, -3.1819
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fit key safe.
 
Cost: £85
 
 
 
 


Review 2 May 2017
Recommended by customer in EH4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.9585, -3.2488
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Hinges replaced on side garden gate.
 
Cost: £57

"Overall, the work carried out was very good indeed!"
 
 
 
 
Team:
Calum
 
 
 


Review 28 Apr 2017
Recommended by customer in EH6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.9694, -3.1592
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Re-seal of window above front door.
 
Cost: £27

"Friendly, and efficient. A job well done."
 
 
 
 
 
 


Review 27 Apr 2017
Recommended by customer in EH7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9691, -3.1879
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Installation of keysafe.
 
Cost: £85

"Technician very professional and friendly. Admin staff explained service clearly and in a professional manner."
 
 
 
 
 
 


Review 24 Apr 2017
No Recommendation by customer in EH15
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
55.9497, -3.1068
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
Team:
Ron Ian
 
 
 


Review 20 Apr 2017
Recommended by customer in EH7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9592, -3.1426
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fitting a key safe.
 
Cost: £85

"Great service, the fitter was very efficient and explained how to use the key safe."
 
 
 
 
 
 


Review 20 Apr 2017
Recommended by customer in EH11
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
55.9323, -3.2252
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fit lock to garage door.
 

"Joiner arrived on time, carried out work - (involving quite complicated fitting to uneven doors) competently and quickly. Excellent result and good explanation of its use. "
 
 
 
 
 
 


Review 19 Apr 2017
Recommended by customer in EH12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9423, -3.2904
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £85

"Very quick. Good job."
 
 
 
 
 
 


Review 19 Apr 2017
Recommended by customer in EH15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.9571, -3.1183
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fit c500 Key safe carried out on 07/04/2017.
 
Cost: £85

"Andrew was very helpful on the day."
 
 
 
 
 
 


Review 18 Apr 2017
Recommended by customer in EH12
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
55.9390, -3.2909
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New lock and keys to hall cupboard.
 
Cost: £40

"Job well done."
 
 
 
 
 
 


Review 13 Apr 2017
Recommended by customer in EH4
55.9661, -3.2305
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fixing a grab rail in shower. Supplying and installing hatches in ceiling as required by Scottish gas for safety measure regarding carbon monoxide.
 
Cost: £87

"All work carried out very quickly and thoroughly.
I was very pleased with the work carried out by your joiner. It was done to a very high standard."
 
 
 
 
Team:
Craig
 
 
 


Review 11 Apr 2017
Recommended by customer in EH4
 I haven't used this business before  55.9745, -3.2599
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving furniture to facilitate easier movement.
 
Cost: £24

"Thought it would be cheaper but was done well. Andrew was excellent."
 
 
 
 
 
 


Review 7 Apr 2017
Recommended by customer in EH6
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.9683, -3.1690
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fitting wall bracket and placing TV on to wall.
 
Cost: £77

"Wasted an afternoon waiting for joiner to do job.
Although work sheet was in system it was not put into this diary.
Had to organize another day."
 
 
 
 
 
 


Review 30 Mar 2017
Recommended by customer in EH10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
55.9261, -3.2106
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 29 Mar 2017
Recommended by customer in EH15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
55.9480, -3.1276
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Installation of handrail.
 
Cost: £120

"Delighted with the rail workman etc etc.

Late payment due to late invoicing."
 
 
 
 
 
 

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